Doubletree Hotel & Suites City Center

, Pittsburgh, United States
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Doubletree Hotel & Suites City Center

, Pittsburgh
3 star

Rooms: 311

Bigelow Square - Pittsburgh - Pennsylvania - 15219 - United States Hotel Website | 412 281 5800
277 Traveller

Reviews - Doubletree Hotel & Suites City Center

Historical Traveller Reviews of Doubletree Hotel & Suites City Center

Love those hot cookies!

from bbcreg
This hotel was typical Hilton quality with everything clean and great service. They always serve hot cookies at check in!

Easy walking distance to lots of things in downtown. Easy walk to watch the Pirates.

Fitness center is complimentary and is very nice. Lots of equipment and good variety. There are rooms set aside just for HHonors guests.

I would return to this hotel again without hesitation

Doubletree: Double Standard

from carlv247
OK, so the lobby is nice, clean and has that designer look you'd expect from a hotel in the more upscale boutique category. But why is it so darn hard to find this hotel in the first place? Perhaps because the streetnames don't match with the directions... even those from MapQuest! The location is not enviable, on a plaza in downtown with no view to speak of.

The hotel staff is friendly overall, but Jen at the front desk was not very forthcoming or helpful. Got a HHonors room for a one night stay. There was no bottled water in the small double-bedded (though requested a King size) room; the water is supposed to be there as part of the HHonors Reward program). We complained about the view and got a better room right away. Main problem however: the beds. This Doubletree recently benefitted from a multimillion dollar complete overhaul, but they probably decided the old mattresses were so good they had to stay. We had our worst night in years, hardly got any sleep as we were sliding from one side to the other as the mattress could not hold our fairly average bodies (110 and 180lb respectively). The room had been renovated and was clean and neat (though small and not really comfortable for the money: they were going for $200 or 30,000 points when we booked our Rewards stay, way overpriced).

The TV? 27" flat screen TV does not mean flat planel - these are the old big Philips flat screens that take up half your room. Ours had distorted lines on either side making for awkward viewing. Oh, and you only get 30 channels. Bathroom was OK but small, just like the room overall. Breakfast in the morning was OK too, suprisingly and the wait staff was extremely helpful and friendly. Overall though, we will not be back. The downtown Hilton or Marriott, or the airport hotels, are probably better bets for a next visit.

Hotel Nice, But Service Needs Improvement

I often travel to Pittsburgh for business and I always stay at the William Penn. On a recent Pittsburgh trip, William Penn was booked so I opted for the Doubletree. When I first walked in, I thought to myself, "Good-bye William Penn." I love the modern look of the Doubletree. I checked in and went to my room. Check in took FOREVER! Unfortunately my key did not work, but they sent a bellman up to bring a new key so I would not have to trek back to the lobby. But, I found that they had change my room and the desk clerk failed to inform me. I also requested to stay an extra day, but on my last day, my key did not work. They did not magntize the key for the extra day of my stay. I had lugged a laptop and work bag upstairs and they forced me to go back downstairs to get a key. Once I got down there, they had an atitude because my license was locked in my room so I had no photo ID with me. Go figure! Also, the room service menu is totally wrong so you never know what can order. It is also VERY limited and after three days at the hotel, I had to go out, which I did not want to do because I wanted to work in my room.

The good things are that room service is super prompt! The gym is fabulous. They have a full gym with everything you would possibly need, including a nice size indoor pool. If you do not have necessary toiletries, they will bring them to you complimentary. And the Doubletree cookie you are given upon arrival is just sinfully good.

The bottom line is that in some areas, the service needs to improve, but for the most part, I really liked my stay here and the location is very convenient.

Pretty good value

from DCA
Stayed here Memorial Day weekend 2006 on a AAA rate of $107/night. Thought it was a good value for a city center hotel, and a good enough location to access PNC Park on foot (though Spring Hill Suites or Renaissance are closest to the ballpark if that's what's important to you).

Hotel parking is $18/night to self-park. I parked two blocks away at a public garage (6th and Smithfield; across from Omni Hotel) for $5/night.

Recent renovations after changeover from being a Ramada mean this hotel's furnishings in the rooms and public areas are new and in very good shape.

Walls are paper thin. Our first night we awoke when the bachelorette party next door got home from the bars. Our room was an adjoining setup with a connecting door, so maybe that exacerbated the noise problem others have noted. No problems the second night, when the adjacent room was vacant.

Nonsmoking rooms and smoking rooms on same floor. Hallway was OK first night, but by end of the weekend the hallway smelled like cigarette smoke. That explains the industrial-strength air freshener smell I noticed when we first checked in, and that other reviewers have mentioned. I did not smell smoke in my room. Nonsmoking rooms were clustered at end of hallway.

Bigelow Grill in the hotel was great value for a hotel restaurant. Hot breakfast buffet (eggs, grits, potato, bacon, sausage, hash, pancakes, French toast) $11.95 and cold (cereal, yogurt, fruit, bagels, breads, muffins) $8.95, or you can order a la carte items. Service was mediocre, but I wasn't complaining for the price. We ended up eating here on a Sunday night as well, when it seemed everything within an easy walk of the hotel was closed for the holiday weekend. I hope those businesses do not make that mistake during All Star week! "Eclectic" is the operative word for the menu (meatloaf and pierogies to wild mushroom gnocci and rare tuna), with entrees $15-$25. You won't see burgers on the menu, though I wonder if you could get one as I checked later and burgers are on the room service menu. Restaurant has a smallish bar area.

It's a 15-minute walk to PNC Park, Warhol Museum, Cultural District; very close to Mellon Arena. Seemed safe enough, though it gets very quiet downtown on weekends. Hotel's free shuttle van works pretty well.

Bathroom was on the small side. Odd that there was a sort of dressing room just outside the bathroom, with a mirror but no sink.

Slot for room key to activate lights was no problem. I guess I'm used to it as most of my hotel stays are in Asia and Europe, where this feature is common.

This Doubletree has a 7-Eleven next door, which can be accessed directly through hotel lobby.

Overall good value, fair location walking distance to ballpark, good restaurant for a hotel, with only real negative being thin walls.

Nice hotel, modern, friendly staff

from A TripAdvisor Member
I switched from another hotel that need renovation. THe rooms at the Doubletree have been renovated well. They have 27 inch flat screen TVs and down comforters. I was upgraded to a suite (I am a gold member), but had to ask for it. They were very friendly and checked several times to make sure I was happy.

The only negatives I had were that the air conditioning could have worked better and the room had a bit of a sickly sweet perfume smell in the bathroom. They have a power saver which requires you to plug your room key in to keep the lights on and the AC at your setting. If you dont have it in, the AC reverts to 72 degrees. This may not bother most people, but I have problems sleeping unless the room is pretty cool. Wouldnt be such a problem, but their AC does not work that great, so it takes too long to get the room temp back down, so I left my do not disturb on so housekeeping would not remove my key from the power saver.

The smell is part of the normal experience in any hotel, they cant help it if one of the occupants goes nuts with perfume in the room. I would defintely stay again.

WONDERFUL! Will stay there on my next visit

from hisinc
I stayed at the Doubletree for 3 days/2 nights and I must say that it was the most personal service I have ever encountered at a hotel. I arrived way earlier than check-in and with a simple phone call beforehand, a room was ready when I arrived. They even upgraded the room to a suite for no reason at all. They provide you with a warm chocolate chip cookie when you check-in. The bellhop was always prompt and friendly. The room was NICE. Nice size room with a seperate LR and the bathroom was also seperate as it was in it's own hallway and not inside of the bedroom. There was also a small Dining room table and a work desk in the LR. The bathroom was sparkling and the bed had the best pillows on it. They definitely give you enough pillows. The front desk manager, Jeff, was the greatest. We were on a first name basis and he always seemed to be around when you needed him. The hotel has a complimentary shuttle that takes you anywhere downtown. It ran from 7am-11pm. This was one of the best amentities a tourist could ask for!! Considering the hotel was not busy during that week, the staff was able to provide door-to-door service wherever I wanted to go. They would drop me off (it was either Ramundo or even sometimes Jeff), and when I was done shopping, dining, or sightseeing, all I had to do is give them a call and they were there to get me within 5-10minutes. The staff was very friendly and willing to share their knowledge of the city. There was a slight issue with the heat in the room, as it was blowing cool air at first and making weird noises... BUT.. the maintenance man was there within 5 minutes and was very friendly. He even explained the reasons why the equipment was making noise and how the temperature of the hotel works to conserve energy. Probably not info that folks would really care about, but it was cool considering you could tell he knew what he was doing. The problem was fixed and there were no further issues. Before I ended my stay, I checked out the Golden Spoon Spa, which is located inside of the hotel. The hotel had coupons that you could use. SOO, I indulged in the spa. That is also a great place with very friendly staff and reasonable prices. The hotel allowed a complimentary late check-out since I was not scheduled to return until 4pm that afternoon after my spa appointment. OVERALL, this was a great hotel. Right in the city center and pretty much close to everything. The hotel has recently been renovated, so everything looked great. Will definitely return to the Doubletree.

Clearly one of the best in the Hilton Chain

from I-heart-Travel
I don't know about this property when it used to be a Ramada, but I can tell you that this hotel is clearly one of the best in the Hilton chain. I know that a $12M remodel recently completed - the result is rooms that are clean, bright, and certainly comfortable.

An excellent property - recommendation without any hesitation

Great stay. Nice job Doubletree

from fenwayman
I stayed at the Doubletree three nights out of four in one week (ie a Sunday, Tuesday, and Wednesday night). I was very impressed. The construction is done, and it was done well. The room was large and clean, the beds comfortable, with a large closet, sink outside the large bathroom.

The restaurant was excellent. I loved every meal I had there.

There is a full service gym that is independent of the hotel that is available for use, and it has free weights, machines, cardio machines, aerobics classes, and a pool. It is free to guests and was never crouded.

I was charged for internet service through a third party provider but the bellman who got me a cab mentioned that if I'd asked the front desk, they'd have reduced my room rate by $10 to reimburse me.

There are some problems that I hope are related to the newness. The shower never got hot. It was not cold, but it never got hot. They have installed these energy saving things that force you to insert your key into a slot in the wall, and leave it there, in order for some of the electricity in the room (like the bathroom lights) to work. This was very annoying, as I am in the habit of putting my key in my wallet when I am in the room, and I kept locking myself out. The service in the restaurant was inconsistent and of much lower quality than the food.

Oddly, I was given the exact same room for my two stays that were separated by a day away. I know that they changed the toiletries and the sheets after I left, which you always assume (or hope) but are never sure.

Comfortable and classy

from MarkIndiana
A friend and I spent a nice weekend at the Double Tree Hotel in downtown Pittsburgh at the end of October. Apparently this hotel had just been transformed from a Ramada Suites. The room was cozy and nicely decorated, obviously with all new touches. The beds were unusually comfortable, and there was a nice desk in a small alcove, perfect for catching up on daily tasks. We also had a nice view of the center of Pittsburgh from our 15th floor perch.


from A TripAdvisor Member
We had the pleasure of staying here over this past weekend. I stayed here when the hotel was owned by the Ramada. At that point, it was all right. But it was close to Mellon Arena, which is where my husband and I were headed, so I figured I'd take the chance and not have to worry about driving or concert parking.

I was so pleasantly surprised when I walked in and was greeted by one of the friendliest, most courteous front desk staff I have ever encountered. Everyone was smiling, polite, and seemed to enjoy their jobs.

The lobby is beautiful. They obviously put a TON of work into the hotel. The rooms are equally nice - clean, comfortable. My only complaint was that the pillows were too soft.

I would recommend staying here to anyone. The staff is second to none!

Top Local Tips for Pittsburgh

1902 Landmark Tavern I stumbled upon this small Tavern downtown......outstanding food and very reasonably priced

Pittsburgh very underated city Pittsburgh to me is an extremely underated city, when I first though of Pitt. I was thinking how many smokestack building can I see? Quite the contray..Beautiful clean city, great sports townvery impressed! Things I was able to experience while in Pittsburgh. The Inclines (view from MT. Washington at night) The Getaway Clipper Tour Station Square The Strip University of Pittsburgh Old Forbes Field, and the Bill Mazeroski 1960 World Series HR Marker Original Hot Dog Shop Saw two games at PNC Park (Cubs Series 7/7 & 7/8)...What a Beautiful Stadium! The Riverwalk Heinz Field South Point Park A Primanti Brothers Sandwich Plus all the amazing bridge and skyline.

Check out the "Strip" The "strip" is located approximately 6 long blocks from the Convention Center. Its full of small shops ,venders and eatery. Recommend going there during weekend as you'll see lots of good bargains on souvenier and food items. Go early during the day as most shops close (or sold out) by 4:00 pm. The Roland restaurant, amongst other eateries on the strip) is a good spot for food and drinks.


Other names for Doubletree Hotel & Suites City Center

  • pittsburgh doubletree
  • doubletree pittsburgh
  • doubletree hotel pittsburgh city center
  • Address: Bigelow Square - Pittsburgh - Pennsylvania - 15219 - United States
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