Four Seasons Philadelphia Hotel

, Philadelphia, United States
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Four Seasons Philadelphia Hotel

4 star

Rooms: 364

1 Logan Square - Philadelphia - Pennsylvania - 19103 - United States Hotel Website | 215 963 1500
369 Traveller

Reviews - Four Seasons Philadelphia Hotel

Historical Traveller Reviews of Four Seasons Philadelphia Hotel

Fairly decent but I expected more

from villanelle
My husband and I stayed in the Four Seasons Philadelphia for a night in December 2004. When we arrived to check in (after the check-in time of 3pm), we were told that our room was not yet ready, and they would call us when it was ready. They told us about half an hour's wait, but it was more like 45 minutes before we were able to receive our hotel key. The room itself was fine, but fairly standard. I expected more from the Four Seasons. The bathroom was marble with a good-sized bath, and the toiletries were by L'Occitaine. Non-front desk service was prompt; when I realized I had left my contact lens solution at home, housekeeping brought me a sample-sized bottle within minutes (but charged me $7 for it). We also took advantage of their complimentary shoe shine service.

One thing to beware of: if you plan to park for more than a day, don't use the parking garage next door. After 24 hours it charges by the day. I parked there for just over 25 hours, and was charged 2 full days ($48). There are probably much better and cheaper parking lots nearby.

The perfect proposal?

from jgmorgan
I recently celebrated both my birthday weekend and my engagement at the Four Seasons Hotel. My fiance went to great lengths to plan a romantic weekend that I wouldn't forget.

He booked the 'Romance Package,' which included flowers, champagne, and breakfast room service the following morning. For an additional $30 he requested that they place a single line of rose petals from the door leading up to the champagne on the table. He called in advance to make certain that everything would be set up upon our arrival. He even dropped by the hotel to give them an additional dozen roses to set up in the room and double check the arrangements.

We checked in and noticed that several other guests were sent to the Swann because their rooms were not ready. The clerk was very nice to me but kept giving me this goofy smile once she saw my name. Obviously she was in on everything. ;)

We got up to the room, and I asked my boyfriend what was wrong, because he looked upset. The room seemed fine to me and had a lovely view, but here they never set up anything per his advance instructions. He went ahead and proposed despite things not being exactly as he envisioned. The best laid plans of Mice and Men!

My fiance called downstairs and mentioned that none of the flowers were there (the petals he purchased, the flowers that came with the room, and the flowers he bought), nor was the champagne.

A few minutes later, we heard a knock at the door. The valet handed him vase #1 -- the flowers that came with the room.

Several minutes later, the champagne unceremoniously arrived. Still no dozen roses. At this point it was comical because now I was aware of everything that was supposed to be done in advance.

Finally, a second phone call resulted in the staff locating the dozen roses (the hotel was kind enough to provide a glass vase, which they let me keep).

We had a light snack in the Swann Lounge. Very good.

Later in the evening we went down to a late seating dinner at the Fountain, which was wonderful. We did the tasting menu, which I highly recommend. For dessert, the lit a candle and wrote "Happy Birthday" on my plate and "Congratulations" on my fiance's plate in chocolate sauce. Now this was the Four Seasons' service that I recall from past experience. The only downside was that there were two couples near us who were very loud, but it provided some side entertainment.

We returned to our room, and lo and behold -- rose petals everywhere.

The following morning, we had a delicious breakfast, although the time of delivery got screwed up by half an hour.

The bed was comfortable, and we had a good night's sleep, but the overall quality of service was not what I would expect given the hotel's reputation and price range.

I have other experiences with this hotel and have stayed here before. I was unimpressed with a banquet dinner held here, but I absolutely love the afternoon tea at the Swann Lounge. It's wonderful, and I try to attend one at least once or twice a year.

I would not stay at this hotel again given the other options in the city, but the food service and quality more than make up for the hotel's other problems. I will continue to enjoy the Swann Lounge and will take my fiance to brunch at the Fountain for his birthday.

And despite all of the things that went 'wrong,' my proposal was still perfect and a memory that I will always cherish. I'm a lucky woman to have a man who went to such great lengths on my behalf.

Would Definitely Return, Child loved it

from Miss-You
The high points of our 3-day stay included the beautiful bedding, on our bed and my 3-year-old's rollaway bed, his milk and cookies, the small indoor pool and the Fountain Restaurant. The service at the Fountain, where breakfast and dinner are served, was wonderful. They treated my 3-year-old like a welcome guest, and he behaved to meet that standard. At dinner we received small complimentary hors d'ouvres --ours included pate but his was a tiny peanut butter and jelly sandwich with a tower of berries. He asked for another and received it. The service at breakfast was equally gracious.

Wonderful place for children AND their parents. Great location for the art museum, the Rodin museum, Franklin Inst. and Please Touch children's museum.

They thought of everything

from makeminewater
Just stayed over last night at the Four Seasons for my birthday. We live in the Philadelphia area, so this was a splurge. We took our two boys as well. The hotel is very kid-friendly. Upon check-in, the staff wheels out a wagon filled with toys and games for the kids to pick. Also, they delivered a choice of milk and cookies or soda and popcorn to the room at our convenience.
We got a suite on the seventh floor with a huge balcony. The room was large. Two main complaints: the divider between the rooms is a folding door with translucent white fabric instead of glass or wood. As a result, there is no privacy between the two rooms. All can be seen and heard. Other complaint is that the king bed seems smaller than a standard king, and our bed was sagging on one side.
On the plus side, the furnishings are beautiful. The bathroom is huge with a bidet and L'Occitane toiletries. The pool on the lower level is lovely, but my kids and I experienced skin burns from the chlorine/pool chemicals. Their little torsos were splotched with red and itchy all night. We tried to use the moisturizer included in the room, but it contained alcohol and lemon and irritated them even more.
Also, we told them it was my birthday, and they did absolutely nothing special. Not in the room, not in the Fountain restaurant. I had told my husband not to get me a cake or anything for my birthday because I figured the restaurant would provide at least a little tidbit with a candle stuck in it, but they did not.
I called today to let the management know that I was a bit let down and they told me they would get back to me about it tomorrow. Very vague. In general, the staff was very polite and helpful (albeit in a sort of formulaic way...they have all read their employee manuals).

Excellence in Philadelphia

from Bayturtle
We visited in early January 2005 and stayed for a week in a suite with a courtyard view. It was a perfect experience. Great service, staff, location and room. Particularly liked the pool, restaurants, and hotel car.

No coffee maker but still a great hotel!

from A TripAdvisor Member
We were staying in the Four Seasons also between Xmas and New Year and I agree about the lack of coffee/tea making facilities!
Otherwise an excellent hotel if a bit lacking in character!

Fabulous!

from Blue7870
I have stayed here twice with two small children, and both times the staff could not have been nicer! The rooms are luxurious, the lobby is elegant, the service is excellent, and the location is super! Well worth the money...far outshines everything else in the city.

A bit disappointing

from A TripAdvisor Member
We stayed here the week between Christmas and New Year's for a conference. It was our first stay at a Four Seasons. The pluses: accommodations were plush, beds and linens extremely comfortable, premium bathroom amenties are by L'Occitane, the front desk service is superior, and the fitness center is excellent. The minuses may have just been our personal annoyances, but here they are. The room had no coffeemaker, which you would ordinarily expect at a four-star hotel (or maybe they expect you to pay $12 for a pot of room service coffee?). A coffeemaker was eventually brought to our room, after two requests. Also, we were booked next door to a screaming infant who kept us up for two nights. After the second night, bleary-eyed, we asked to be moved to a different room. The clerk politely informed us that there were no other rooms available, and that the hotel was "unusually full of children." Well, we don't mind children in hotels, but at these rates, we expected to be able to sleep! Also, the Four Seasons did nothing to make up for our two sleepless nights: no comped meals, no room discount, nothing. Based on this experience, we would not stay at a Four Seasons again.

Top service and accommodations

from gothamfoodie
My husband and I stayed here for 3 days recently - we were so glad we did! From the moment we arrived we received superior service from all employees (the bell hop knew it was our anniversary, and all the servers in the restaurant knew our names), without it being stuffy at all. Our Deluxe room, which faced the fountain, was large and had luxurious bedding (King feather bed and luscious down pillows) and the bath was immaculate and completely fitted with marble. There was a large tub w/shower (it was wider than average) with L'Occitane bath amenities (our favorites). The windows are either double- or triple- glazed and the rooms are very well sound proofed - we had sound sleeps all nights. The restaurant in the hotel, The Fountain, is #1 in Philly and priced accordingly (2 pple was over $200) but delicious.
The hotel is in the museum district facing the beautiful Logan Square and Calder fountain. It is very accessible to all museums. The hotel is about a 9 block walk to Rittenhouse Square and a short ($4) cabride to the historic Independence Hall area. It is decorated in what I'll call an understated contemporary/posh style with a nod to Philadelphian decor: medium-toned wood paneling, brass fixtures, traditional upscale carpeting, marble, antique reproductions. Clean and neat. We would stay here again.

Fantastic Birthday Weekend

from JerseyKat
My husband and I have had quite a challenging year -- a 6-month bout of unemployment for him, and emergency surgery for me.

So once we were both in working order again, I knew I wanted to plan something VERY special for his 37th birthday. We live about 40 minutes from Philadelphia, so I had a choice of a Bucks County B and B or a high-end Philly hotel. Honestly, the nicer B and Bs were all booked solid when I began to make my plans, so by default I decided on a night in Philadelphia. I am so glad that I did!

I wanted an elegant, lovely, classic, well-located Philadelphia hotel. After MUCH research, including the posts on this site, I decided to reserve a room for Saturday night at the Four Seasons Hotel in Philadelphia, located on Logan Circle in the heart of the museum district.

I had an inkling of the kind of outstanding service that I would be receiving when I first called to make my reservation. After being asked if the trip was for a special occasion, which it was, the reservations agent asked if I would like to be transferred to the Concierge for assistance in making dinner reservations, etc. This was a great idea, and not one that you are normally given by hotel clerks. Julie at the Concierge desk made some excellent suggestions based on the information that I gave her about what I was looking for. She never did a hard sell on the restaurants on property, including The Fountain, which Zagats has listed as the best restaurant in Philadelphia.

The funny thing is that I ended up changing both of the reservations for my own crazy reasons. You can imagine how surprised I was when Julie called me on Friday afternoon a bit concerned -- she had called the restaurant we had planned on going to to confirm our reservation for us and they didn't have a record of us coming in -- she was so worried that something had gone wrong she already had "plan b" ready. Fortunately it was me who had caused this much ado about nothing, and all was right with the world again.

Upon arrival at the hotel there was a very small line at check-in, and an additional agent quickly came up to the desk and helped us. We were given a complimentary upgrade to a Superior Room -- I had reserved the least expensive room, the Moderate, at $240 for the night. I had also upgraded our package to the Sunday Brunch package, which for $360 included the room, brunch for two, and valet parking. This saved me about $25 over what I would have paid for each item individually.

The room was very nice. The bed had already been turned down, and had a lovely, light but warm feather comforter covered by pristine white sheets. The king-sized down pillows were incredibly comfortable, and the bed had a nice medium-firm feel to it. There was also a VERY comfortable wing chair, two nice side chairs and a desk in the room, along with the TV armoire. And even if we had brought enough clothes for a two-week stay we would have had enough room in the very large closet.

The bathroom was lovely -- very large vanity area with L'Occitane toiletries, beautiful marble tile, large tub/shower combo and toilet. There was more than enough room for my husband and I to share the room when getting ready for dinner.

After we returned from dinner we had a message waiting on our phone. It was from Room Service, saying that they had tried to deliver a small surprise for my husband's birthday, but that we were not in when they came by. They asked us to call when we returned. Even though it was about 10:30 pm when we called to say we were back, by 10:33 we had a gentleman from room service at our door with a personalized plate of chocolate covered strawberries and other sweets for my husband. Quite a nice way to end a wonderful evening! And our sleep was totally peaceful -- we didn't hear a peep from our neighbors or in the hallway all night.

In the morning we woke early, took a walk down to the Rittenhouse Square area of the city, and had coffee and a bagel -- our brunch reservations were at noon. When we returned I called the front desk to ask about the best way to handle our check-out, since we our brunch time coincided with the noon checkout time. They graciously offered to extend our checkout to 2pm, which was a great help. We left our packed bags in the room and went down to the Swann Lounge within the hotel for a FANTASTIC Sunday brunch.

At every turn there were people welcoming us, wishing my husband a happy birthday, bringing us more of whatever we asked for, whisking away plates -- it was truly a magical meal. And the food -- the buffet featured the best Eggs Benedict on the planet, perfectly-cooked rack of lamb, beef wellington, sushi, omelettes and waffles made to order, the sweetest raspberries you've ever tasted -- I was very glad to be wearing a STRETCH velvet dress, believe me!

Upon checkout everything was handled quickly and accurately, and too soon we were on our way back home. Throughout the day my husband kept thanking me for the best birthday he had ever had, and promised that the Four Seasons in Philadelphia would be the home to all of our special celebrations in the future.

Top Local Tips for Philadelphia

King Tut hotel packages A dozen hotels have King Tut packages, allowing you to get VIP passes to the exhibition -- meaning you get to completely skip the massive line. There's no way I'd go to Tut w/o the VIP pass.

Take the train! If flying into Philly, consider riding the train (from the airport) instead of paying a cab! Much faster, and cheaper!

ferry to camden for the aquarium the ferry is continuous service but with unloading and travel time, this means that there is only one per hour.

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Other names for Four Seasons Philadelphia Hotel

  • philadelphia four seasons
  • four seasons philadelphia
  • Address: 1 Logan Square - Philadelphia - Pennsylvania - 19103 - United States
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