Historical Traveller Reviews of The Westin Portland Hotel
The Best Small Hotel
My apologies that I am writing about my experience of staying at this hotel 2 years ago. As a product manager at tour operator, I stay at numerous hotels every year. So I am .... a hotel snob so to speak.... still my stay at The Westin Portland was one of the best experience I have ever had.
The hotel is relatively small especially as compared with most Westins - the decor is close to a boutique hotel rather than a "chain" hotel focusing on business transients. It does not have a swimming pool like the Hilton. Nor fitness room (I am not a big fan of fitness facility packed in a tiny room you see at city hotels) but if you need to excercise, you can walk to the Pioneer Court Square and the Powells. I did not feel inconvenient. The room was fantastic - I stayed at the higher floor. The bath room was big and I could take a shower while looking at the downtown / the river. Double headed shower, Molton Brown amenities (at least at that time). Lovely experience. The bed is of course, the Heavenly Bed. Slept like a baby.
The property itself is great but what makes difference is its staff. Friendly, polite, always smiling. Since the hotel size is relatively small, they even remebered my name. Very impressive. I deal with the sales team at this hotel for my work - they are always professional, handle everything in timely manner. Always a good sign of "educated" hotel.
I love this hotel and can recommend to anybody who is staying in Portland. Thanks again.
Loved it and will always stay here in future
it's right in the middle of everything. no sundries store is needed in the hotel itself because everything you need is just outside the front door. bellhop very friendly. suggested the parking garage 1 block away if we wanted a convenient and cheap ($8.50/day) place to park instead of paying $22/day for valet parking. only 1 person at the front desk but that's all they needed. she was great and also very friendly. beautiful decor and very clean in lobby. the daily grill restaurant is smokefree! even the bar! we absolutely loved that! only had the chance to eat breakfast there and it was fantastic. rooms are the great westin standard and nicely soundproof, too. had a great night's sleep there and didn't have a hint of smoke in the nonsmoking room. whenever we go back to portland, THIS will be the hotel we stay in always.
Be Aware of Billing and extra Starwood Points deduction
from A TripAdvisor Member
I booked my reservation online ($159 weekday rate and $109 weekend rate) and called Starwood's 800 number to upgrade from a regular deluxe room to a junior suite for 3 nights (1500 points per night). I presented my copies of online reservations to show my rates upon check-in; however my rates showed up as $239 per night. I asked the front desk to adjust the rates back to the origional booking rates and the staff did so promptly. On the morning of check-out, the rates appeared as $159, $159, and $149. I had to ask the front desk staff to adjust the $149 rate back down to $109 as booked online. She wasn't very pleased that I asked for the adjustment. As soon as I had a chance to check my Starwood account, an additional 3,000 points were deducted from my account. I then immediately called Starwood and the representative agreed to credit my account with the points. It was just one hassle after another. I do not recommand to stay at this hotel simply because it was too much trouble to look after my stay. Hopefully none of you have to go thru this trouble and hopefully my billing and Starwood account have no further problems.
Friendly, comfortable and ideally located
Having read the Westin's reviews here before I left for Portland, I was prepared for uneven service -- but it didn't happen. Almost every staff member I met was not only friendly, but likeable, and I really enjoyed my stay.
The Westin's location -- slightly over a block from Portland Courthouse Square -- is especially notable. Request a corner room on an upper floor for a greater feeling of spaciousness and good views of the city.
One big negative experience: all but non-existent, out-of-it breakfast service in the hotel's restaurant, The Daily Grill.
We spent a night at the Westin Portland last fall on our way back from Eugene. Travelling with our 3 kids, we were immediately given connecting rooms and a heavenly crib -baby still could not sleep in hotel but at least it wasn't a deficient crib problem-. Heavenly beds are as usual remarkable: hard to exctract oneself in the morning from the cozy wonderful sensations induced by the beds. Nice hotel decor, great downtown location. No comments on room service which we didn't try. Would definitely consider going back.
Perfect location and heavenly experience
Just spent the weekend at the Westin Portland - my first time in Portland. The location is perfect - just around the corner from Nordstroms and a major shopping mall and a couple of blocks from the free downtown lightrail. Our room was very nice, clean, fairly large, and on the 14th floor with city/hill views. The heavenly beds are great and the heavenly shower has two shower heads! The bathroom and shower are very large with full bath as well. The concierge was very helpful for restaurant, shopping, and nightlife recommendations and the front desk staff let us use their personal office to check-in for our flight. We got a rate of $109/night on their website - a great value! The only negative thing is they have valet only parking for $22/night, but there are tons of parking lots nearby for $5-$7/night as well as free street parking on Sunday.
It's Portland's only four-star, four-diamond hotel and it's a great bargain for a short stay in downtown. The bed's are Westin's trademark "Heavenly Beds" and we truly had an amazing night's sleep after a week touring the Oregon Coast. Regardless of what other reviewers have experienced, I found the staff at the Westin friendly and exteremely helpful. We were greeted promptly at the door, our bags were whisked inside and we were in our room in minutes. Okay, the parking is steep, but anyone who has ever parked in any major city should be used to high parking prices. At least the Westin gives you in-and-out priveleges for one price. We didn't eat at the hotel restaurant, but we had drinks there and service was fine. The hotel is also centrally located and you can walk to lots of fine shopping and dining locations. For a chain hotel, the rooms were refreshingly non-chain like. The bathroom was roomy with a separate tub and shower. For the value, you should try the Westin. But I'd suggest booking directly with the hotel. They seemed to have the best prices.
Thumbs up on bed/bathroom, Thumbs down on Food/Service
from A TripAdvisor Member
I have stayed here many times on business trips. Good business hotel, but the food is comparable to a TGI Fridays- a little more sophistication would be nice, I got sick of the mediocre chicken ceasar salad every day. The people answering the phone (you call one number for anything-room service, etc) soundedl ike they were 14 years old and frequently messed up orders or spoke unprofessionally.
Stayed at the Westin on a Friday, Saturday, and Sunday. Really quite satisfied with the place. GREAT front desk, very helpful to me on Saturday when planning events. They might be a little under-trained but other than that, they did a great job. The room was very nice, and EXCEEDINGLY QUIET although I was on the backside of the hotel on a high floor. No noise whatsoever!! Could not even hear my neighbor. The water pipes rattled though when taking a shower. The room was somewhat small and claustrophobic, but generally very good otherwise. Very nice bathroom and very nice bed. Good TV and nice desk unit with chair. Saw mt. hood and mt. saint helens from my room on the 18th floor, no complaints there. WOW! Did not park in their parking lot/valet, as $22 too much. So I did research and parked in downtown lots 4 blocks away, which was NOT a problem whatsoever. Paid $15 total for my 3 nights in portland (over the weekend, I might add when parking is cheap!!) versus $66 for their valet parking. Overall, great hotel, would stay there again. They did a good job. Oh, one other thing, be sure to get your sodas, snacks, etc. at the drug store just one block to the east of the hotel. Don't pay their rates for the mini bar.
from A TripAdvisor Member
at checkout time, we stormed out of the room to find a staff member leaning, listening at the door ostensibly to the conversation we were having. the bed and shower were wonderful.
Top Local Tips for Portland
Unless you are a 50-something female with "money" to try and flaunt avoid at all costs. Trying to be stylish and cutting edge. Over rated.
Downtown Portland is easily accessible by public transportation - you don't really need or want a car here. The best part is, you can get to just about all the key sights within the ride free area.
Downtown Portland has FREE transit