Historical Traveller Reviews of Sheraton Portland Airport Hotel
Save your money
Our family stayed at this hotel at the end of a week long vacation. It was by far the worst hotel on our trip. Paid the extra money for the club level only to find the club services very lacking and a bother for the staff. The room had a beautiful view of the back alley, heating and plumbing systems. The decor is out dated and in need of repair. We arrived at 9:50pm, after hours on the road, just to be told that the restaurant closes at 10pm and had stopped serving. The only bright light of our stay here was the bartender who provided great food service to my family, which were seated in the lobby eating dinner off of the bar menu. For the cost of this room we could have saved a lot of money and had better accomodations at the Holiday Inn Express. Their continental breakfast looks like Sunday Brunch compared to the club breakfast at this hotel. I would recommend you use your money wisely and not book this hotel.
I stayed at this hotel for two nights at the end of July. It has been remodeled and is very nice. Rooms are clean. Staff is friendly. There is free parking. It is the closest hotel to the airport. Free shuttle is provided. I cannot review the food served in the dinning room or coffee shop as I did not eat there. I did notice a morning buffet. The only drawback to this property, is that it situated right next to a runway, and in your room, you will definately here the planes taking off and landing.
Good location, avoid Club floor
Good location very close to the Airport and very efficient shuttle service. Renovation of lobby area ongoing, but didn’t give any problems. Did book “Club floor”, but were upon arrival informed that the lounge was CLOSED for the weekend. Why sell and take money for a service which isn’t provided? – It’s a sure way to upset guests. Food in restaurant was average. Rooms were old but OK and the bed very comfortable. One of the first hotels build around the Airport – runway is actually on the backside of the hotel – noise level OK, except when the Air National Guard were flying early Sunday morning!
Great location, five star service!
I stayed at this hotel because I had an early morning flight and it is on the airport grounds. The free shuttle really came in handy. It's runs 24 hours and is only a phone call away. The hotel staff was very friendly and helpful. The service was much like what you would get at a five start hotel. I was shocked how good the food was. I ordered diner in my room and the food was excellent. The beds are very comfortable. Rooms large and well appointed. The only thing I didn't like about the hotel was the computer/Internet access/printer use fee was $4.95 for 15 min. They don't advertise themselves as a business hotel so I paid...but that was a first!
Wonderful for the price
Stayed here for the weekend. This is a full service airport hotel that would even rival some of the downtown hotels in the area. Full dining, fitness facilities and conference rooms. The rooms are large and the beds are very comfortable. The staff is very helpful and do their best to accommodate your requests. Very good value for the money.
Really close to the airport
from A TripAdvisor Member
A coworker and myself stayed at this hotel from March 14 - 17, 2005. It was very convienient and close to where we had to do business in Portland. The hotel itself was very clean and staff always seemed to be on hand cleaning or wiping or making beds or putting the morning paper at each door. I always saw staff at work which is a very good thing. One night there I used the jacuzzi and the pool to get some type of R&R out of this trip. The jacuzzi wasn't boiling (good thing) but still relaxing, the pool was very deep but very small. The rooms were what they were, a place for the 3 S's (---, Shower, and Shave), the beds were good the pillows were terrible (too soft). Mini-bar was fully stocked even though I didn't use it. Breakfast at one of the restaurants was a little pricey but there is no other place close at all to eat. The shuttle driver (didn't get his name, he was short and bald is all I know about him), was very attentive and helpful with what to do in Downtown Portland. The hotel does have another restaurant at night which opens but I didn't go in at all because we went out both nights to eat Downtown. Downtown was very easy to get to, just take the shuttle to the airport (which is complimentary and about a 3 minute ride) catch the "subway" (red line) at the airport terminal into downtown (about a 45 minute ride). I found it very odd that they work their "subway" system on the "honor system" where you pay but you do not pass a turnstile like in NYC just buy your ticket (about $1.65 one way) and get in and take your ride. It doesn't run 24 hours like in NYC either, I think it stops running about 11:30pm. If you are into Spanish food my coworker and I went to this Nuevo Latino restaurant which had OK spanish food it is called "OBA". If you are not into Spanish food we also went to a Brewerey which is called "Rock Bottom". Take the subway (red line) to the stop after 1st and Oak which leaves you right across the street from this place. This place is "sporty" with a pool table on the top floor music playing in the background and typical "bar food" with many different types of beers. We were attended by our waitress Jessica which was very friendly and attentive. She was really on point with her job and would not mind being served by her again.
Very pleasant stay, great staff, very nice room
from A TripAdvisor Member
Shuttle driver, Duncan, was very heplful with local info. Front desk staff was attentive and helpful. Excellent room, very quiet and comfortable. Would use again.
very satisfied overall
from A TripAdvisor Member
We stayed 3 nights here from July 30 to Aug 2, 2004 at a rate of $43 per night and taxes (room 220) thanks to Priceline. Parking is free and it is the closest hotel to the main terminal. The rooms on the north side of the property face the runway, so if you are a bit noise sensitive, you can try to request a room away from that area. Video check out is available as well as in room games and movies.
If you park on the north side (runway side) of the hotel, there is a convenient entry door that is about 25 feet to the elevators and is much closer that coming in from the main entrance. There is another door on the west side to get into the hotel but it cuts through one of the ballrooms or is a long walk around them to the elevator lobby.
There is also free wireless internet so bring along your WiFi card or wireless capable laptop if you want. The signal strength in my room wasn't very good near the desk by the window. It wouldn't connect at first, so I brought my laptop closer to the entry door and it connected to their network (elevenwireless). After that, I had no other problems with internet access. The access point is located on a wall by the ice machines and elevator lobby.
Overall, it was a pleasant stay. The rooms are a good size and you get to sleep on a king size bed. There is a comfy chair with ottoman in the corner by the bed and a mini bar next to the desk and TV. 2 telephones: one at the desk and one by the bed. Hair dryer, ironing board, and iron are provided but there was no room safe. A coffee maker is also supplied and located in the bathroom.The water pressure was average from the shower head, but that can be changed by engaging the massage mode.
I didn't get a chance to use the indoor pool or exercise facilities but I saw some families there on my last day there.
The 24 hour free airport shuttle was very useful. There is a MAX light rail station at the airport and the shuttle will bring you there and pick you up at the hotel shuttles area. The MAX station is located on the south side and outside of the main terminal. When you get off the shuttle bus, walk towards the main terminal and the MAX station will be located on your left. The ride to downtown is $1.60 but I hear the price for Portland transportation will go up soon. The ride downtown from PDX to Pioneer Place was about 35 minutes or so. Remember to take the RED line. You can get more transit info at www.trimet.org. When you take the MAX (RED line) back to PDX, you can call for the free shuttle on the arrivals level. There is a bank of courtessy phones by the info desk just opposite the escalators.
For more ammenities, check out the Shearaton website.
Not a class act
A friend and I stayed here before an early morning flight. I caled three times, YES, THREE TIMES, to confirm the rate and OK to park the car. We get there and instead of the 2 queen beds in a non-smoking room we were assigned a king bed in a smoking room. Absolutely unacceptable and the clerk was unwilling to change us, she kept saying "But that's what you requested". Then the rate charged was $30 more than we were quoted. The manager came and explained how it was "Not their fault, the central booking agency made the error". She (surprise surprise) found us a non-smoking room w/ two beds and accepted our quoted rate while "warning us" we won't get that rate again. Not to worry, we won't stay again! Oh, and the couple checking in next to us also had their reservation wrong. It was a general feeling of "shrug of the shoulders, what can we do?". Try the Embassy SUites just down the street.
Excellent Customer Service!
My family stayed at the Sheraton Portland Airport in November and we were overwhelmed by the excellent customer service. We were initially quite disappointed to find that the pool heater was down for maintenance - a real bummer since we'd decided to stay there with our two youngsters because it had an indoor pool. I let the management know and they absolutely bend over backwards to make us happy. This is how customer service should be handled by all hotels!!!!! Also - nice rooms, prompt shuttle service to/from PDX, nice onsite restaurant, Starbucks coffee bar, etc. We will return!!
Top Local Tips for Portland
PDX most convenient airport in America
Most airport hotels are way out of the main downtown, the Sheraton Airport Hotel Schuttle dropped my back at the airport ( 2 mins) and I connected with the light rail to downtown Portland. Very convenient.
The MAX Light rail from the airport to all over the city
The shuttle drivers can bring you back to the airport (1 mile) and the MAX light rail is so convenient. I didn't have to rent a car. For under 25 buisness people this is a great thing!
Spend some time at Fort Vancouver across the river in Washington - kids loved it. Volunteers show how some activites were done "back then."