Hotel deLuxe

, Portland, United States
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Hotel deLuxe

, Portland
3 star

Rooms: 130

729 SW 15th Avenue (corner of 15th & Yamhill) - Portland - Oregon - 97205 - United States Hotel Website | | 503-219-2094
600 Traveller

Reviews - Hotel deLuxe

Submitted by: Brit Wittman in 04/07/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Business Traveller
Wonderful hotel with lots of character - old world feel with new world conveniences (hi-speed internet, etc.). Easy walk to good food and convenient access to highways for driving destinations.

Historical Traveller Reviews of Hotel deLuxe

Quaint but overpriced

from p stambor
Quaint but overpriced.

Although our stay was pleasant I thought the Hotel Deluxe was overpriced. We had a top floor room that was very quaint but unusually small for an American hotel. (It was even smaller than a similarly priced 3 star hotel in Paris). (I like a room with some floor space so I can spread a towel and stretch my legs and body after walking the streets of a new city - this one had none to spare).

I had heard so much about this hotel (previously known as the funky "Mallory Motor Inn") and I was looking forward to the experience. The new color pattern (soft yellows and blues) with the contrasting black and white photographs of old movies is striking. By merely sprucing up the lobby and dining room, and changing the name to "Deluxe", the hotel seems to striving for the a luxury boutique image that is beyond its reach.

Also, the location of the hotel is not as central as most other downtown hotels. The Deluxe is not unique or luxurious enough to compete at this price point with other Portland hotels. (To be fair, however, we found the hotel location to be a safe walking distance to most attractions).

I would stay there again if their room rates were more competitive - about $30 to $50 less. ps

*DISAPPOINTED* in the New Management

from SFOTravel
We stayed at the Hotel Mallory in the Summer of 2005. We had a FABULOUS stay. I called to make reservations for Summer 2006 and was struck from the beginning on how different the new management is under Hotel deLuxe. I'm sure the extensive remodel is wonderful but the customer service isn't what it was under the Hotel Mallory management. The person on the telephone was not helpful AT ALL and seemed bothered to be answering any questions. As much as we enjoyed this hotel last summer, we're opting for other accomodations in Portland in the future.
Management Response from HoteldeLuxe
At the Hotel deLuxe we strive to provide consistent, sincere and personal service to all of our guests. Your experience begins well before your arrival and continues long after you leave. We truly believe in providing exceptional "Guest Service" before, during and after your visit. I am proud to represent this hotel and would be happy to personally manage any requests you may have myself, whether it be a reservation, inquiry or just to recieve your feedback. Please take the time to look at all of our Trip Advisor reviews and see for yourself what others are saying about our hotel and most importantly, our staff.

Once was enough...

from herculepoirot
They've raised the bar for hotels in Portland, I think. The place is beautiful and has a gorgeous lobby, bar, restaurant and extremely well restored rooms.

However, the standard room size (for two people to exist in) is simply not worth what they're charging. New York City rooms are larger. It's really not enjoyable for two people to be in these rooms for more than 30 minutes.

There was also a SIGNIFICANT problem with soundproofing -- both with the new windows that were apparently not installed all that well and between rooms. You can hear EVERY word of the people next to you.

Therefore, once was enough...there's not enough to want to bring us back although I wish this wasn't the case.
Management Response from HoteldeLuxe
Thank you for your feedback and most importantly, for the opportunity to reply. The Hotel deLuxe is an historic downtown hotel with National Register of Historic Places and National Trust for Historic Preservation status. Our rooms are substantially larger than most in downtown Portland and certainly downtown New York City. Like many old buildings there are a few architectural anomolies which result in a few smaller rooms. We always sell these rooms last and we always try to honor guest requests for the best rooms available within room type. Please consider us for a future visit. I know we can provide you will a large, comfortable room in a great and glamourous historic hotel.

Great Boutique Hotel

from AJJS
My husband and I stayed here for two nights in June. It is a fantastic boutique hotel which has been recently renovated. The only thing we didn't like was the small size of the room because it was hard to spread our luggage out. Other than that, everything was great. Lovely bathroom, flat screen tv in the room, comfortable bed, iPod docking station, neat and fresh decor. It was convenient to several good restaurants as well as Powell's Books and Saturday Market. We would definitely stay here again.

My New Favorite!

from SeattleSarah
We visit Portland several times a year and have tried most of the downtown hotels, but hadn't yet found one to get excited about. This was our first stay at the newly renovated Hotel deluxe and we loved it! Things started out on a positive note when we called at 11:30 am and requested an early check-in. They were very accommodatiing and said they would see what they could do. We arrived at 12:15 and were able to check in immediately. Our King Premier Suite was beautifully decorated and spotlessly clean. There were several windows with fantastic views of the city and the hills beyond. Another plus -- the windows opened (we like fresh air).

The bed was extremely comfortable and we enjoyed the HDTV flat screen TV's in the bedroom and the sitting area. Maybe it was because we were on the top floor, but the ceilings were very high, giving the room a light and airy feel. All of the essentials were there, hairdryer, iron and ironing board, coffee maker (with real cream; I hate that powdered stuff) robes and superior bath products, along with a lot of other goodies that we didn't take advantage of, like the spiritual and pillow menus, or the Make It So button. The walls must be thick, because I never heard a sound from the hallway or the room next door, which I know was occupied.

The staff was extremely friendly and over-the-top accommodating, especially when I left my cell phone in the car and needed it fast! We didn't try the restaurant, but had drinks in the Driftwood Room and were delighted to find that they made it non-smoking. ( Being from Seattle where smoking is not allowed in public places, we are always amazed when somebody lights up at the next table.)

All in all, it was a perfect stay and I have absolutely no complaints. We will definitely be back for another stay at the most deluxe Hotel deLuxe!

Almost perfect

from A TripAdvisor Member
Big fan of the "old hotel" loved the bar, loved the restaurant stayed there all the time. I was prepared to be very disappointed with the remodel but they did a great job and I love it. Its clean, comfortable, well designed, and best of all now the showers work, the water is the bathtub is both hot and clean (was a terrible nasty brown color in the old hotel) and the rooms are nicely decorated without being over the top; we will be going back.

My husband and I stayed on opening weekend during the shake-out and things were a little rough. My very favorite disconnect was the person who called me from the hotel on Thursday inquiring about our Saturday night reservation which she though was Friday night - got that cleared up but when she asked if she could make a dinner reservation for us at a Portland restaurant I said that we would prefer to eat at the hotel - well that was a problem since , darn it, the restaurant wasn't open - well OK, guess we could have snacks in the bar - well, darn it, the bar wasn't open either. But our room had a mini-bar so we should be just fine with that. At no time during the conversation did my caller volunteer to tell me that I was staying at a hotel without a bar or a dinning room and their web-site showed both the bar and the restaurant open. Gee, I understand that things don't always work out and that they had an agressive schedule for the rennovation but at no time did anyone at this hotel have anything to say beyond, ooops - sorry. Hopefully things are going better these days.

Great but for a few special needs

from flakhsfadlkjf
I really want to give the Hotel deLuxe 5 stars - they were great in so many ways. My husband and I went there for a wedding June 8-10 2006. We stayed in room 402, upgraded. The bed - PHENOMINAL. The linens - great. VERY comfy cozy. Loved the decor, very clean, great amenities, flat screen TV great but for having a bit dark picture for some reason. iPOD docking station - GREAT... generally GREAT all around, so let me focus on the room's problems.

It's very small - which is fine... but we had 2 suitcases, one suitcase platform. That's ok, I let my husband use that, I unpacked and used the very nice furniture instead. Love that. Robes were great, if you are a giant. Being 5'2" tall, I was swimming in it. So not really roomy enough for 2 people's things. Ok, no biggie though. Here is the real problem - THE SHOWER. For gosh sake! There is no ability to control the PRESSURE without turning up the HOT water... so the only way you get a fully pressurized shower is if you can stand it absolutely scalding hot. I showered late in the morning, and in the afternoon in one case, and it was always like that. The other problem was that there is no vanity to speak of, and the lighting in the bathroom is very poor, which made getting ready for the wedding somewhat difficult. I sacrificed the provacy and opened every curtain as wide as possible and went for it that way. The only other minor complaint I have is that I like to have a drinking glass in the room in addition to the coffee cups. I need water with my coffee... and they didn't provide that.

Valet parking is $20 a day with in and out provlidges which we used a lot. They were exceedingly accomodating. The front desk was also exceedingly accomodating. Particularly Judy and a woman with blonde hair - they really went above and beyond to find obscure places I had been before but couldn't remember the name of, and fnding us breakfast restaurants, etc.

The bar there is tiny but darling, and impeccable.

I used the work out room - it has free weights which I don't find often, and was happy to see. It was well lit and clean and new.

Overall I was very pleased but for the shower. That is horrible!

Loved it!

from A TripAdvisor Member
Extremely attentive, friendly staff and clean, comfortable, GORGEOUS rooms made the Hotel DeLuxe an instant favorite for us. We can't wait to go back!

5 stars

from A TripAdvisor Member
This hotel while make you feel like a movie star. The lobby and restaruant are very well done, you will be taken back in time in a modern way. I was greeted by a very friendly "Joe". The rooms are amazing, lovey beds, enjoyed the HDTV flat TVs. You must enjoy a Martini in the Driftwood Bar. Breakfast was excellent. Portland has new jewel, this is my new hotel of choice.

A Star is Born

from joepinstripe
As a major fan of The Mallory (the hotel now renamed Hotel deLuxe) I made my reservation with no small sense of fretful anticipation -- would the place still have its character? Would there still be friendly service? And, most critically, would the Driftwood Room still be the dark little Frank Lloyd Wright-meets-North-By-Northwest bar that I loved so much over the years?

I need not have worried. Arriving well before check-in time (11:45am on May 20), I found that my King Suite (Room #427), was all ready for me. I was deeply impressed by the firnedly desk clerk, who stepped from behind the counter and pressed the levator button for me. Upon arriving on my floor, I found that the walls were adorned with 4' x 4' framed black and white stills from movies by "Outlaw" directors (Ford, Welles, Kazan, et al). Apparently each floor has a different Hollywood niche theme. These photos carry over into the actual rooms.

Indeed the entire hotel is Hollywood oriented...a very large, multiscreen video wall in the lobby shows a variety of stills and the dining and meeting rooms have such names as The Green Room, The Screening Room, etc. Maybe a bit twee, but nonetheless adding to a sense of fun.

The room itself looks out onto a roof and a wall of windows in the building adjacent. But the diaphonous gold gauze sheers let in plenty of light whilst blocking this spartan urban view. The actual drapes are gorgeous green and gold and heavy enough to block out the light from a nuclear fire ball (otherwise known as our sun).

There is plenty of closet space, a gorgeous headboard, and just enough furniture ot make the room comfortable without being overstuffed with settees, ottomans, side tables, etc., as some hotels seem to prefer doing. The room has an ample workdesk, a mini-bar, snacks and a safe. There is an iron, ironing board and blow dryer in the bedroom closet.

There is a huge Dell flatscreen HDTV in the living room and the bedroom of this suite. There is an iPod docking station with strong speakers in the bedroom and a menu of pre-loaded iPods to order should you have forgotten your own.

New for me in my hotel experiences -- a "Spiritual Menu" consisting of religious books available for order from the front desk (Book of Mormon, Bible, Bhagavad Gita, etc.). I thought about ordering up the Koran but didn't want Dick Cheney to come visit me, and I flirted with the thought of leaving the available Scientology books out on the coffee table to freak out the friends who were going to be joining me in the suite for cocktails, but I ultimately demurred.

The bathroom is large, white, clean as a whistle and the shower pressure is wonderful. The toiletries are by Gilchrist & Soames and quite nice. The bathrobe is by Telegraph Hill and, in green seersucker microfiber, quite light and comfy -- it's available to purchase for $150.

I ordered a room service breakfast early Sunday morning of oatmeal, juice and coffee (I was meeting friends for brunch downstairs later) and it arrived piping hot, on time and with a smiling server. The planned brunch at the hotel ultimately did not come off because we were told the kitchen was backed up and it would be a 30 minute wait. We therefore went to Doug Fir only to find it, too, was backed up (what is this trend? It's not like no one saw breakfast coming!) and eventually settled down to eat at Red Star.

The service in the Driftwood Room was great -- as was the food. We had a reasonably priced bottle of Perrier Jouet Fleur de Champagne ($125) and a steak bruschetta, mac & cheese and "mini-slider" hamburgers...all tasty, although the mac & cheese was lacking enough of a cheese and breadcrumb baked crust on top for my taste. It's one of my favorite bars in the world -- a dark little bijou room buzzing with energy in much the same way that Purple Bar does at Sanderson in London.

The hotel's location is incredibly convenient to anything and everything you might want to see and do in central Portland, and directly on the MAX light rail that takes you to some of the nearby trendy neighborhoods and, indeed, all the way to the airport.

The only complaint I had was a tangle of wires and cords plainly visible beneath the desk in the living room -- they should be gathered and then run down the leg of the desk. That was literally the only thing that caused me to think "Hmmmm, they didn't think that out." And, god forbid, there was a light bulb missing from the picture lamp over the couch. Hardly the stuff of ruined trips!

The hotel kindly allowed me late check-out and I was very reluctant to take that -- wanting to stay another night in that exquisitely comfortable bed and hang out in the Driftwood Room once again.

I can heartily suggest this hotel. It was one of my favorites as the unpretentious and slightly tatty Mallory and now, with a new-found sense of Hollywood pizazz and a renovation that saved what should have been saved (moldings, gilt, Driftwood Room) and got rid of that which had passed its sell-by date, the Hotel deLuxe is even more firmly ensconced in my traveller's heart.

Top Local Tips for Portland

Getting around. Great public trancportation. Pick an area of town to spend the day and get there on the Max or downtown trolly.

andina great peruvian restaurant. Innovative menu. yummy food.

Public transportation Is great Use the MAX light rail to get to and from the Portland airport - only $1.70 one way.


Other names for Hotel deLuxe

  • deluxe hotel portland
  • Address: 729 SW 15th Avenue (corner of 15th & Yamhill) - Portland - Oregon - 97205 - United States
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