Avalon Hotel and Spa, Portland
Reviews - Avalon Hotel and Spa
- Age Group: 41 - 50
- From: United States
- Traveller type: Family Traveller
- Age Group: 51 - 60
- From: United States
- Traveller type: Family Traveller
Read 303 additional reviews of Avalon Hotel and Spa at TripAdvisor.
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Historical Traveller Reviews of Avalon Hotel and Spa
Disappointment in a Nice Placefrom A TripAdvisor Member
We were presented with profound apologies and told we were being sent to another hotel downtown and all would be "free" but same company owned the hotel. King bed with river view became queen bed with view of the backside of another building, and it was 10:30 PM before we got settled in.
Had reservations for two rooms the next night and were promised they would be ready by 12 noon. The first screw-up caused me to miss an early AM meeting because we had to check out of the other place in the AM. Called at 11:15 AM to confirm Avalon rooms at noon. First room was ready at 2:00 PM and the second at almost 5 PM. Made the last 36 hours of a great trip to Oregon hell. Emailed upper management (several) of hotel chain and received no response. They billed me for all reservations too in the end!
Nice place to stay though if you can get a room you reserved and then on time. Staff was most courteous and helpful given the mess created. Rivers is a great food, service and ambience restaurant. Lovely walking path along the river. Had no time to explore anything else given the mess.
really great IF you want to be secludedfrom waifsandvagrants
on the up side, the staff was friendly and accomodating, the room service is prompt and the price is reasonable.
A Wonderful Experiencefrom A TripAdvisor Member
While we were there we got some massages at the spa. These were a heavenly experience and added to the relaxation of our experience here. The room itself was very well appointed. The bed had a pillow top mattress, there were robes in our room, and there was a separate tub and shower in the bathroom. The only complaint I would have about the room is the balcony isn’t very private with only a cloth panel separating all of the balconies.
Make no mistake; the hotel is close to downtown, but not within walking distance. If you want to go downtown though, the hotel provides a complementary shuttle service in a Cadillac. It was extremely convenient, we used it a couple of times. If you are looking a hotel that is close to downtown, but gives you the relaxation of not being in downtown, then this is the hotel for you.
Loved the Hotel and Its Restaurantfrom A TripAdvisor Member
Leaves something to be desiredfrom JSRPhx
Why Stay Anywhere Elsefrom Layover
One word....fabulousfrom missnye
DETAILS, DETAILS, details!....Upon my check in, everything was what I'd expected and anticipated it to be for my first time staying at this hotel, (I based this feeling from the way the hotel looked on the exterior, along with checking out the hotels website beforehand).. Received top notch front desk check-in service; front desk staff was extremely nice & friendly, professional. My room had a king-size bed, very nice and modern looking--with great modern pillows atop. And oh, the bed! It was so COMFORTABLE. Had a hard time getting out of it the next morning. 2 nice plush Bath Robes were provided in the closet in the room, as well. (There was also an umbrella in the closet if you didn't have one, & needed to use). The bathroom was very nice looking, no icky 1980's decor here! Sink had a beautiful black granite countertop, the bathtub was nice and modern--it was great to soak in, tub was so deep. Had a hard time getting out of that, as well. Plenty of soft plush towels in the bathroom; well stocked supply of towels in the bathroom--more than what you typically get. Hairdryer also in bathroom. Bathroom also had a jar of Q-Tips, and cotton balls. Yay! Our room had a beautiful decorative cherry-colored wooden armoire, with cable TV inside. There were also 2 Bottles of Bottled water in our room, complimentary. (Nice to see they were complimentary & that they didn't charge an arm & a leg for water, like most hotels typically do). Room has Coffee Pot, w/Coffee. The colors and decor in the room, and in this hotel's front lobby area, are far above your average hotel; this caliber of this hotel and the rooms are great and very modern--but not to the point where it's so modern that it gives a cold feeling, you know? My room had a very comfortable feel, and the hotel in itself is just so welcoming when you enter. Not to mention the super front desk staff!
OKAY.....and NOW for the juicy stuff you've been wating for, I know--(for you inquiring minds that want to know)--the negatives! Only ONE, (well TWO, I guess), somewhat negatives here I experienced during my stay?....
1. (and I was surprised to see that another person ALSO mentioned this in their review about this hotel, I can relate!! because I, (well, my boyfriend), experienced the same thing--maybe the luggage issue I'm describing below is an ongoing issue at this hotel on why the bellman doesn't offer to help out? (or, whoever's in charge of bringing luggage to the rooms? well heck, not quite sure!) anyway NO ONE, (not even Mr. bellguy), offered to help my boyfriend out with his luggage up to our room. Picture this- Here's my boyfriend, carrying tons of luggage into the hotel and clearly struggling, but no one helped. I was quite shocked and surprised, (due to the caliber of this hotel) when my boyfriend arrived to our room and told me this, so I called down to the front desk "just to let them be aware" of the issue, when I told them--they were extremely apologetic/sorry on the phone.. The tone of thier voice did sound like they had felt bad, but that was about it! .."OH WELL"..
2. Anyway, the only other negative thing during my stay was the $0.50 phone charge on my bill. (Yeah yeah I know it's a measley 50 cents, but anyway yes, I was responsible for it because I had made one local phone call from our room thinking local calls were "free" (dumb me!) Most of you are probably thinking, why don't you just call the front desk and ask first?!! (Well, I usually do, but in this case I didn't--I just assumed local calls were free, because none of the phones in our room had those little stickers on them anywhere specifying phone usage fees, at all. Nor was it listed anywhere in the rooms handbook, at all. (most hotel phones do have it listed, but for some reason they missed putting those stckers on the phones in our particular room and handbook). Anyway I told the front desk about this when we checked out, when I saw the phone charge on our bill. When I spoke with them about this, they were more than happy to take the phone charge off of my bill, (even though I did in fact make a local call, and there's normally suppose to be a $0.50 charge for it). But because the phones in our room did not specify, they said that it was their fault and offered to take the charge off of my bill. So, I guess you could say this one's really not so much a negative..
OH, by the way, my room did not have a refrigerator (or microwave, for that matter), HOWEVER, when I called the front desk to ask if a refrigerator could be sent up to my room, they said "'Sure!", and were very prompt with their response--quickly delivered one right away to my room, at no extra charge. (most hotels charge extra for a fridge; it was nice that this particular hotel didn't). This hotel also has great room service and menu, and there's also a wonderful adjoining restaurant, the "Rivers Restaurant". Wonderful food... Or, if you don't want to eat at the hotel you can drive to the nearby Subway sandwich place, or other restaurants, that are only a few blocks away from this hotel...
Anyway, (aside from the luggage issue), my stay at this hotel was very good. I'd recommend this place to anyone, it is fabulous, no joke. I'm definately going back. Avalon Hotel, you ROCK!
P.S, This hotel is particularly and very well known for their exceptional Spa Services. Thre are many people that call the Hotel just to book a Spa Service, and not a hotel room. (The Spa services are also open to the public, not just to the hotel guests). Yep, it's that popular! Top-notch. So if you get the chance to try out their spa services during your stay, be sure to book your Spa service far in advance. ~Ciao!
A Profoundly Disappointing Tech-Bubble Relicfrom A TripAdvisor Member
The front-of-the-house staff were pleasant, but awkward and inexperienced. The valet was nowhere to be found until I had given up and parked the car myself, then he appeared to write out the little green ticket that costs $10 a day. However, to be fair, later in our stay, other valets did just fine.
The bell-person greeted us in the lobby with a big smile, but didn't offer to take our bags. At least, I think it was a bell-person. He was leaning on the counter and wearing a black suit with big shiny brass buttons.
Now for the fun part. The first morning, we walked into the spa to schedule some services for later in our visit. To our dismay, we were informed that the spa was booked solid until well after our four day trip would end. The receptionist treated us with a haughty, pretentious attitude, and we were roughly told we could put our names on a waiting list, but there was no other option.
After speaking with the manager, we were comped all of our spa services and breakfasts for the duration of our visit.
The comped breakfasts turned out badly. Served at the adjacent and similarly styled Rivers restaurant, our meals weren't pleasant. The waiter was surly and inattentive, and the food tasted as though it had been cooked in spoiled oil. Not inedible, but just not good. Same goes for room services stale crackers, and dried out cheese.
The spa services were actually delivered in a very professional manner, and we enjoyed that part of the trip very much.
When we were checking out, I noticed that we were being charged for all of the "comped" spa services, as well as for the room I had prepaid as part of a package! The extra charges totaled nearly $500.00. I found myself talking to yet another manager about a huge problem. Ultimately, the charges were removed.
If this is the standard they maintain, this is another soon-to-be-failed boutique hotel.
Do yourself a favor, stay downtown.
Fabulous Upscale Boutique Hotelfrom KodiakH2
Ask for a Riverview suite on one of the top two floors - they are quiet and beautifully appointed designer boutique suites. Super modern, clean and fresh. Calming designer colors and fabrics - high thread count bedding. Beautifully appointed ensuite with double sinks and large walk in shower with separate watercloset. The towels could have been a bit fluffier. Totally comfortable sitting area with couch and club style chairs, gas FP and TV. There's also a smaller TV in the armoire opposite the bed.
We liked the outdoor patio and lounge at the restaurant next door to the hotel - fab sour apple martinis and loads of neat appies on the menu. The service is slow (especially if you order food from the bartender!) so relax and enjoy the view. Found the restaurant side a bit stodgy - trying to be too high-class, and not succeeding.
Starbucks close by (very important!), good parking where vehicles are visible from the main desk. They do charge for parking, so the valet option isn't that much more.
The staff are terrific - from the valet guys, to the front desk staff to one of the two fabulous door guys who will answer any question and get you anything (well, almost!) Feel like going downtown in the evening but don't know the area? Ask for a complimentary ride via the hotels Lincoln Towncar and they'll even arrange to pick you up!
stylish hotelfrom hopefulwanderer
Top Local Tips for Portland
An excellent place to eat Portland has the some of the finest restaurants in the country. We ate at McCormick and Scmicks on SW First Ave and had a great time. The service was great! I recommend reservations for many of the popular of the restaurants.
Paley's Place in Nob Hill (northwest Portland) An amazing restaurant with top-notch food and great service. Make a reservation at least a week in advance. One of the best restaurants I have been to in a very long time.
Japanese and Chinese Gardens I never would have thought of Portland as a city with beautiful gardens. On my recent trip it was cold and rainly and I was tempted to stick with indoor activities. Against my better instincts I went to the Chinese Gardens and the Japanese Gardens and they were both wonderful. They were particularly beautiful in the rain and there were only a few people there.
Other names for Avalon Hotel and Spa
- avalon hotel portland
- Address: 455 Southwest Hamilton Court - Portland - Oregon - 97239 - United States
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