Renaissance Cleveland Hotel
Reviews - Renaissance Cleveland Hotel
Read 278 additional reviews of Renaissance Cleveland Hotel at TripAdvisor.
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Historical Traveller Reviews of Renaissance Cleveland Hotel
Great hotel....30 years agofrom PHXroadwarrior
I was surprised to find how old this hotel was and it showed in many areas of the property. This is charming in some places (beatiful lobby) and annoying in others (slow elevators and ancient bathrooms).
The staff was very friendly and accommodating, in particular at the lobby bar and front desk.
The rooms seem like they are hit and miss. I was there for a convention and saw many of the other rooms. They appeared to vary quite a bit in shapes and sizes and were all clean but none seemed really up-to-date. To their credit, they did have high speed web in my room.
I am not a fan of older hotels in particular because it always seems like something works poorly in the room, they never have decent bathrooms, and when they have been renovated, they still never measure up to a new property. This explains the plaster bubbling up behind the wallpaper next to my bed. It looks like at one point in the past they took a bunch of smaller rooms and combined them, as the hallways have lots of doors to nowhere and I had a door that led nowhere in my bathroom wall.
I had an atrium view room which overlooked the spartan pool area that had an odd mirrored decor which seemed at odds with the hotel's otherwise old-world approach. I also overlooked the workout area, which I sampled and found most of the equipment to be health club castoffs.
The room was adequate, but old, and the bathroom had seen better days. The closet was really musty.
Not bad if you're there for a convention, but definitely not as fresh and new as the many other Renaissances I have stayed at. If you like the "charm" of an older property and don't mind some of the drawbacks, this place is probably for you.
Nice, but......from A TripAdvisor Member
d give it a solid 3-1/2 stars out of 5, not luxury, but nice....from A TripAdvisor Member
The hotel public areas were done in a grand style - old, but in good repair and very clean. The staff was courteous and efficient. We had requested a queen (min.), outside, smoking room, near the elevators. We got a queen atrium room instead (I presume this was because we checked in early and our first choice was not yet available). The windows opening onto the atrium plus the small size of the room made it feel slightly claustrophobic, so we immediately asked for a different outside room. We did notice that some of the other atrium rooms (open for housekeeping) appeared to be larger. Since it was early, not many rooms had been released yet & they told us to check back at about 2:00. We left our bags in the first room and ran to the food court in the Tower Mall to grab a quick lunch. The Tower Mall is mostly just small chain stores, no major anchor department stores. There are a few restaurants directly accessible from the mall (incl. Hard Rock Cafe). Since the train station in the mall is the major transfer hub for the rail system there are a lot of people milling thru the mall on their way to and from the train, but at no time did I feel particularly bothered or threatened.
We returned to the front desk at exactly 2:00, and we got our room changed to an outside king. It was a larger room than the first, and was much more comfortable (less confining). The room had a TV armoire with a bar refrigerator in the bottom, a desk with two straight chairs, and internet connections. It did NOT have any dresser with drawers, so we ended up stacking our clothes for the week on the closet shelf, which I find to be inconvenient and annoying. It also did not have any type of easy chair or sofa; so lounging could only be done on the bed. Since my wife would be spending more time in the room than me, this was more disappointing to her. The room was clean though, with an extra phone and a hair dryer in the bathroom, a decent iron and board, a safe, and a coffee maker. We had to request extra cream, sugar and coffee, and housekeeping brought it fairly quickly.
By night, the hotel was full of conventioneers, the ice machine and soda machine were empty, so we dipped into the honor bar in our room. I did not experience any of the "thin wall" syndrome described by other reviews here, but I guess that depends on the nature of the clientele during your stay. Since the hotel was full, the elevators were usually quite slow (they could hold, maybe, 6 people, 7 max). After a busload (40 or so) of convention goers unloaded into the lobby one day, it took nearly half an hour to make it to our room on the 9th floor. All in all, we were happy with the room and had no complaints other than the lack of a chair & dresser, and slow elevators. The "USA Today" was dropped outside of our door each morning. I didn't get the chance to see or use the atrium pool or gym, but my wife used them both a couple of times and said they were OK. The ballroom (where we had a banquet) was big and very pretty. The lobby bar was usually full of convention people watching the World Series, so we didn't bother to stop in. We never used room service so I can't report on that. The breakfast buffet at the Brasserie was basically overpriced and nothing to write home about, except maybe to complain about the lack of choices. The food was mediocre but the service was good.
Our one dinner at San Souci (in the hotel) proved to be much better, at a cost. My wife and I had a very good seafood meal (I had a small lobster tail and seared scallops, my wife had some kind of shrimp) with a bottle of relatively inexpensive wine ($32) and dessert with coffee. The tab, with about a 15 - 20% tip, came to roughly $150. We are generally not fine diners (I would call this restaurant an 'intro' to fine dining), preferring comfort food over upscale tastes, but the meal was very tasty, subtle and well done. Dessert was good. We felt like we got our money's worth. The service was efficient, unobtrusive, and casual at the same time.
Downtown Cleveland is fairly attractive with most of the buildings being of older, decorative architecture. However; Cleveland has one of the worst poverty rates in the country and there were quite a few homeless beggars in the public square (and every other street corner) just outside of the hotel doors. I never felt particularly threatened by them, but I am used to this, having worked in downtown Wash. DC for a few years. Other people might be intimidated. My wife spent a good amount of time walking around the downtown area by herself and said she didn't feel especially nervous, and she's pretty paranoid about people approaching her. The downtown area did not have many shops or restaurants near the hotel other than those connected to Tower Center (apparently as a result of the poverty level?). One day, we took the train to the east part of town to tour the Peter B. Lewis building on Case Western University Campus (by architect Frank Gehry - amazing building, see it if you have the time.). The rest of the city didn't look anywhere near as nice as downtown, and seemed pretty depressed (but that just might be the area we saw). We didn't make it to any other part of town.
We never made it to the Flats or Warehouse Districts (the bar and club areas) so we can't report on those, although some people with the convention had gone there and said they had a good time. We didn't go to the Theater District either. We DID go to the Rock and Roll Hall of Fame, and it was worth the time. One full day is probably not enough time to cover everything there (IF you like to read and see EVERYTHING - like I do) although you COULD see the bulk of the exhibits, mostly on the lowest floor. On the upper floors, there were smaller and temporary exhibits, a couple of movie theatres showing historic clips, and the snack bar. I was a little disappointed with the gift shop. It was pretty big, with a large CD collection, but I thought it was overpriced and they didn't have exactly the kind of things we were looking for. It was about a 20 to 25 minute brisk walk (maybe a mile?) from the hotel. We took the Waterfront Line of the train over to it from the hotel, and walked back, since it was a nice day.
Final thoughts - the Renaissance was nice enough, especially for our convention rate of $139 a night (plus 15% tax). It's definitely not a luxury hotel, but it did have an old, elegant & classy atmosphere, a step above your average hotel. The staff was polite and efficient and the place was clean. I would use them again (at that price, but not much higher). I did a lot of internet research before I went, and I didn't see any general reason to specifically visit Cleveland, except for business, or maybe to visit the Rock Hall.
Not a good experiencefrom A TripAdvisor Member
loved it!from mma128
Very Historicfrom A TripAdvisor Member
Could use an overhaulfrom Winthrop76
On the plus side, the price is usually right ($125 for a week night stay) and they do a nice job with breakfast on the concierge level. The downtown location is close to everything.
Best value in Clevelandfrom TheLoveys
Not a fanfrom Swank
s Grand Damefrom A TripAdvisor Member
Top Local Tips for Cleveland
Cleveland really does rock! It seems everyone has an opinion about Cleveland. Most of whom have never been or haven't been in years. That's OK, we'll keep this diamond in the rough a secret to the naysayers. This is an incredibly ethnically diverse city with a rich history. Hence, there are many GREAT restaurants in places you might not expect. Michael Symon of Lola, now an Iron Chef. Besides the Indians, the Browns and The Rock and Roll Hall of Fame, Cleveland offers so many things to see and do. Find a local and get to the good stuff!
Get out of downtown Cleveland can be a great city, but the outlying cities are just as great. If you are in town in the weekend you must take advatage of the east and west side of the city since downtown is not always the best to offer. The West Side Market in the farmers market where you can find alot of locals with great opinions. Persoanlly. I always make time for a visit to Johnny Mangos, for dinner and a Mojito better than whatb you find in Cuba. I lived in this city for many years before levaikng and although I enjoy visiting any time I enjoy summer the most.
Don't need to go far The hotel connects to a shopping concourse with food court. Very convenient. Also check out Heritage Village Mall which is approximately 20 minutes drive from downtown. A very different kind of shopping experience with somewhat upscale ambience.
Other names for Renaissance Cleveland Hotel
- renaissance cleveland
- cleveland renaissance
- Address: 24 Public Square - Cleveland - Ohio - 44113 - United States
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