Embassy Suites Hotel Cleveland Downtown

, Cleveland, United States
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Embassy Suites Hotel Cleveland Downtown

3 star

Rooms: 268

1701 East 12th Street - Cleveland - Ohio - 44114 - United States Hotel Website | | 216 523 8000
286 Traveller

Reviews - Embassy Suites Hotel Cleveland Downtown

Historical Traveller Reviews of Embassy Suites Hotel Cleveland Downtown

Two California families liked Embassy Suites and loved Cleveland

from A TripAdvisor Member
Our experience was much different than the Ashburn, VA reviewer. We were two sisters (and their families) from California visiting their other sister--who recently moved to Cleveland. A total of 7 children, ages 3-16, plus two husbands, of course. Our suites at the Embassy Suites were large and clean and comfortably accommodated "the mob." The furnishings were not luxurious, but certainly fine for families, and the kitchenette was better than average. We found the vast majority of the staff to be quite friendly and helpful. They were especially valuable in "sightseeing" recommendations since none of us had ever been to Cleveland. The complimentary breakfast was good, and our small children had no trouble finding something they liked to eat in the hotel restaurant--and the restaurant staff went out of their way to accommodate them.

Most of the attractions of Downtown Cleveland are west of the hotel. The Rock and Roll Hall of Fame and the Great Lakes Science Museum are about 3/4 mile away along Lake Erie. Unless you are in really poor physical condition, the walk is no big deal, even returning up the slope from the lakefront (our families are in average physical shape.) And we really take exception to the Ashburn, VA reviewer's assessment of walking through Downtown Cleveland--they way she describes it, it's like navigating the Watts Riots. We found that to be very exaggerated. I guess we didn't see the multi-ethnic population of a large metropolitan area as all "gang bangers" or thugs. Of course, there were the occasional (harmless) homeless people panhandling but no more than any other city we've visited and definitely less than many (ever been to LA?)

Many parts of Downtown Cleveland are really quite beautiful and the city has done a wonderful job in preserving its historic architecture. Like most American cities, most of the retail has migrated to the suburban malls, so there were many abandoned storefronts. However, even in the depressed retail areas there were pockets of activity and lots of signs that the city is on the rebound. Playhouse Square, the Warehouse district, and the Gateway area were nice areas of activity to explore. We wandered around the Flats--an old industrial area along the river (now entertainment district)--and even our usually bored teenagers found the all old bridges and industrial buildings facinating. We even saw an enormous ore barge making the trip up the river to the steel mills--looked like it had about 5 feet clearance on either side. One highlight of the visit was the West Side Market, just west of downtown. It's an old indoor/outdoor market that looks like it's right out of the "old country." We tried some new foods that we don't have in CA and brought some back to our hotel suite.

Our children want to know when we're going back to Cleveland next year to see Aunt Katie...

Enjoyed my stay in Cleveland

from A TripAdvisor Member
It's a former apartment building that was partly converted to a hotel. As a result, some of the room layouts are rather quirky but usually large. I've stayed here several times over the last 2 years on business and it's always been fine. The staff has been helpful. The complimentary breakfast is good. And even the work out room is OK since there is no additional charage.

The hotel location is on the edge of downtown Cleveland which is close to Playhouse Square, but a bit of a walk (or short cab ride) to other attractions like the Warehouse District, Tower City, the Rock Hall, etc. It appears some of the other reviewers are used to hotels in suburban settings--a hotel surrounded by a giant parking lot. I didn't find the garage much different than any other parking garage in a big city like Chicago or Detroit...and the parking rate was a bargain compared to most cities. I also never felt unsafe walking around downtown Cleveland. Sure, there were the occasional benign homeless people but a fraction of the number we have in LA or San Francisco. And like a lot of cities, most of the areas around office buildings are quiet at night. But I found lots of areas of activity--even on weekdays--around the Warehouse District, Euclid and E 4th St, the Flats, and Playhouse Square.

Not up to standards

from A TripAdvisor Member
not up to Embassy Suites standards. Non-smoking room was smoking room. Dingy rooms. Personal apartments part on hotel. Won't stay there again.

Would Not Stay Here Again

from bobinnova
I have stayed at many Embassy Suites across the country, and have never had a bad experience, until this one in Cleveland. Many have already written about the parking situation, but here's a few more comments -

- Never have I been in a more poorly lit garage with signs that are posted around saying make sure you lock your car and don't talk to anyone, etc.

- Don't even try and bring an SUV or van into this garage without unloading it first. It has a very small clearance and your gate will hit the ceiling when opened.

- The parking garage attendant only takes cash and it doesn't matter if you are there overnight or for 1.5 hours - it's the same price - $9.00

We stayed on the 12th floor (the building has 13 floors) and faced out on 12th Street. We heard all of the vehicles down on the street, including the emergency vehicles late at night - and we are heavy sleepers!

With our two young children, we went to the Embassy Suites restaurant and found it too fancy for young kids (no kids menu). We also heard complaints of people walking out about having to wait 45 minutes for their food.

The closest restaurants are near Tower City Mall and walking there you take your life in your hand with the number of homeless and gang members sitting outside in the streets. The Rock and Roll Hall of Fame and Great Lakes Science Center is over 6 blocks away, downhill and over a major highway. Remember, after you finish you have to go back uphill to get back to the hotel. The hotel says it offers shuttle service within a 3 mile area, but we never saw the shuttle.

While we were there, the staff decided to perform elevator maintenance at 7 PM, where only one elevator was in operation with everyone coming back from dinner or going out.

One of the hidden items is in the small mall next door (where you go through to get your car out of the garage) is a small supermarket. We found this convenient for snacks or meals in our room instead of the restaurant.

Not high on my list!

from archibad
I am so glad I read reviews before we went because finding the parking was difficult. The parking garage is scarry, dark, and dismal. Getting to the hotel we were approached by pan handlers 3 different times. The room was very nice. I am a gold hilton's member and was not offered any extra ammenities even when I asked. Plus the staff seemed indifferent. When I say staff, I mean all staff. It was like they didn't want to be there and work was a chore for them. At the evening reception, the bartender had to clean up the lounge, do drinks and replenish food all by himself. Needless to say, snacks were sparce.

On a positive note, we ate at the resturant for dinnerand had breakfast the next morning. The food was very good. I travel quite a bit and have never written a bad review, so unless you get a super deal, I would stay away from this hotel.

Lots of Amenities!!

from agentawareness
My husband and I stayed here with some family from out of town. Their breakfast was awesome!! They even had a cook that would make french toast or eggs any way you want them right in front of you. They had a great "happy hour" from 5-7 were you could get any alcoholic drink for free!! (we even drank white russians)!! We then found out that they will shuttle you for free in the immidiate downtown area. We had them take us to the Rock and Roll Hall of Fame and Town center mall and then called when we were ready to be picked up! The rooms used to be an apartment, so needless to say they were big! A whole seperate living room area! I work for AAA and book many hotels and when someone goes to Cleveland I always recommend the Embassey Suites first!

loved it

from A TripAdvisor Member
This is the second time we have stayed at this hotel. Both times have been enjoyable. We enjoyed the managers reception as well as the morning breakfast. We purchased a package deal, had dinner in the restaurant. The food was excellent, however it took forever to get our food ... and there was hardly anyone there eating ... it was after 8pm. The parking wasnt a problem ... even though you do have to walk a short distance to get to your car. The 5th floor lobby is confusing, but once you get used to it not being on the first floor, its not a big deal. Rooms are spacious ... didnt find the mini-fridge until we were ready to check out ... its in the TV stand/console ... and not in the kitchenette area ... go figure that one?? I would definitely go to this hotel again ... their package deals are well worth the price!

Embassy ok for the price

from A TripAdvisor Member
Embassy Suites downtown Cleveland was about what I expected for the price. I got it for $49 on Priceline. There was horrible construction going on outside, and getting from the parking garage to the front desk was a joke. The rooms were clean, although unprepared. There were no sheets on the bed, and we waited for an hour at 11:00 at night for the front desk to bring some up so we could go to bed. The location however, was excellent, right downtown, 4 or 5 blocks from Jacobs Field where the Indians play. The restaurant was good, speedy service, and prices not too bad considering it is in a hotel. The front desk staff was neither friendly nor helpful. Breakfast was great though! The morning staff was much better and good food at an unbeatable price (free). Would not have been worth it if we had not gotten such a good rate on priceline.

stay away

from A TripAdvisor Member
Maybe it was because the time we arrived to this alleged 3-star hotel, but this place is a dive. There was an awful smell to the hotel as we entered. We arrived in the lobby at 1 am to find people who obviously weren't staying there just lounging around on the lobby furniture. And the staff was not friendly. It was my first trip to Cleveland, but my suggestion would be to stay away from this hotel.

A Pleasant Stay

from przyk
We just returned from a 3 night stay at the Downtown Cleveland Embassy Suites. I read the reviews about the quirky parking and 5th floor check in. We did not find either a problem. The parking lot was quite convenient, although you have to take an elevator to the ground to enter the hotel next door. It was not a long walk at all, just a few steps. We were a little concerned upon arrival to find out there was a huge high school national wrestling tournament in town. The lobby was very hectic when we checked in, but we were not disturbed at all at night. It is very quiet hotel.

There is a nice size pool and fitness room. The breakfast was good, although it was difficult for the staff to keep up when it was extremely busy. We were so stuffed from breakfast we just skipped lunch.

The suite was spacious and the king bed was very comfortable. Many of the staff were friendly and helpful.

We walked easily to the Rock & Roll Hall of Fame and to restaurnants for dinner. It is a very convenient downtown location.

Top Local Tips for Cleveland

Parking near Science Center/Rock and Roll Hall of Fame Street Parking is very limited and metered near Science Center/Rock and Roll Hall of Fame. Plan on parking in Science Center Lot for $6. If the hotel provides free shuttle, use that. The walk from the Embassy Suites was a long, cold one.

Eating here doesn't have to break the bank There are plenty of restaurants near the hotel and the stadium that is not costly. The Panini place had sandwiches similar to the Primanti Brothers in Pittsburgh that were delicious. My husband and I and our 4 boys ate there for about $40.00. You order the sandwiches and bring it to your table. We sat outside and it was a perfect quick and cheap meal. The Winkin Lizard was also very nice and cheap. When we went they had specials on wings - so we took advantage. Another place which was delicious and cheap was a place called The House of Cues. We wanted Mexican and on the hotel's recommendation list they mentioned this place. When we first got there it looked a little out of the way and almost empty - but by the time we left (the shuttle dropped us off and picked us up) - we realized that the food was so good but we were there during the week which was probably a slow night for them. If you want just good Mexican food (and kickin Margarita's) this is the place for you.

Getting to and from airport Take the train for $1.75 from the airport to the Tower City stop on the red line and then call the Embassy Suites for their free shuttle the rest of the way.

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Other names for Embassy Suites Hotel Cleveland Downtown

  • embassy suites cleveland
  • cleveland embassy suites
  • Address: 1701 East 12th Street - Cleveland - Ohio - 44114 - United States
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