We stayed at The Cincinnatian Hotel after we got a FANTASTIC rate at this site. The hotel is conveniently located downtown and near the Ohio River. The hotel is absolutely beautiful. The lobby is elegant and cozy with little sitting nooks that look onto the busy downtown street. There is a bar and restaurant immediately across from the lobby entrance, but we didn't try those. Each guest room is uniquely decorated. There are two sides, an older side, which is still elegant and a newer-renovated side. The rooms are fairly large for what you might expect from a hotel. I don't know that many rooms have what one might consider a "good view," though. When we booked on this site, they selected an older room for us upon check-in. The room had a beautiful oriental decor. A lovely armoire and spacious area. The bath was large, but very dated. Everything worked, but it had clearly seen better days. We had a minor problem with our room, so they moved us to the newer side. OH MY GOSH!!! If you can afford to pay their top-dollar rates to assure you get a newer room, DO IT!!!! We saw one king room that literally looked like it was taken from a mansion...I'm not kidding. It was the most beautiful hotel room I'd EVER seen (or any room for that matter). Absolutely luxurious and gorgeous. The king bed sat high and fluffy. The bathroom....*sigh*...the bathroom was PLUSH...all top of the line materials...granites, natural stones, marbles...brand new Jacuzzi tub, plus stand-up, glass shower with the jet sprays...I wanted to move in! Our room, was a king suite. Beautiful furnishings, window treatments...and the bath! Wow! It had this HUGE, MAMMOTH soaking tub that was the biggest tub I'd ever seen in my life, and it was porcelain, as opposed to fiberglass. There was a TON of space in the bath. We felt like we were RICH staying in that room. It was beautiful. Housekeeping comes around for turndown service and they leave you cookies...delicious. :-) The lobby staff were courteous, but I didn't feel like we belonged. Maybe it was just me feeling out-of-place because everything was so outrageously spectacular, but I don't think so. The hotel staff was a teeny bit snooty compared to other nice hotels we've stayed at...(i.e. Westin, Hyatt, Hilton, etc.). Granted, this hotel is NOT in the same class as any of those hotels...this is more along the lines of the Ritz Carlton or something like that, I think...it's a *very* nice hotel. I didn't notice if they had a pool or anything. We weren't looking for that. Upon checkout, we noticed a ding on our front bumper when the valet returned our car (which we'd had for less than a month). They said they didn't know how they got it. I had never noticed the white paint scrapes on the front bumper. I tried not to make a major case out of it, but the manager had the attitude that they wouldn't do something like that. I'm sure they wouldn't have deliberately done something like that, but things happen. In any case, we made plans to discuss insurance later. We were in contact a couple of times. After I cleaned the car from our trip, the scratches looked minor, almost unnoticeable. I contacted them and told them that the scratches were far less serious than they looked at the hotel, and I explained that I was not 100 percent certain that they weren't there before, but that I believe that they had appeared during our stay at the hotel. She said she'd have their insurer contact me. They never did. Because the scarring was so minor, I just let it go. The experience soured me enough that I decided that while the rooms were beautiful, I don't know if I'd want to stay there again. The staff just didn't treat us in a very welcoming way from the moment we first walked into the hotel to the moment we left. Something didn't feel right. But obviously, all customers don't feel that way because I believe they do very well. Unfortunately, you might have to choose between luxury style and personal service...but the luxury style is definitely something to marvel at.

Perhaps for the market this is better than average but compared to other hotels throughout the country and for the price it was very average. Although there was nothing wrong with the hotel itself - it did nothing to set itself apart from other hotels. The historic facade is nice but inside it's just another hotel. There was also a problem with the HVAC at the time of my check-in and therefore I wasn't given the room I reserved and they actually had suggested I stay in conference room. Once the problem was fixed they never offered to move me back to my origional room nor was there any adjustment made to the bill. A missed opportunity for outstanding service. If I'm ever in Cincinnati again I'll try one of the other hotels the city has to offer.