Omni Charlotte Hotel
Reviews - Omni Charlotte Hotel
Read 257 additional reviews of Omni Charlotte Hotel at TripAdvisor.
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Historical Traveller Reviews of Omni Charlotte Hotel
Nicefrom A TripAdvisor Member
The hotel is in the center of the business district, which is nice. Tons, of great restaurants around the area. However most of the shops in the business district have short hours, they close early and our often not open on the weekends.
Some of the room features are out of date, like the bathroom, window views, etc...
This hotel is worth the visit, if you want a luxury hotel but can get it at a discounted price, not worth the full price.
Not the best experiencefrom A TripAdvisor Member
Enjoyed their Romance Packagefrom A TripAdvisor Member
t be a 4 starfrom Mahdu
Overratedfrom A TripAdvisor Member
Disorganized.from A TripAdvisor Member
I'm not a moaner and am what you would call an "easy guest"
First thing -
Bellman 1 takes baggage from cab = tip
Bellman 2 delivers luggage an hour later = tip
Room was messy with a huge red stain on the carpet. Grouting in bath was dirty.
Why oh why put a guy on crutches (temporarily disabled) so far from the elevator?
We had room service each night - very polite staff, however, to come to the room with one set of cutlery between two people seemed pretty dim on someones part. Also another night forgetting drinks.
My wife and I went to the bar in the lobby to meet business associates and I have to say the bar tender was a most unhappy looking character we felt uncomfortable.
THEN! We organized with the front desk the day before to have our baggage picked up from the room (I can't walk let alone carry stuff) early to take us to be picked up by a Town Car - NOT! One guy was working his tail off at the Bellstand (nice guy) another was loafing around smokin' and spittin' outside.
Our Town Car driver was nice enough to not charge us waiting time - we were an hour late despite the "desk" request.....
Get it together the Ritz Carlton is on the way.
Politest person award - the Securitas graveyard guard....
US Airways - why sit someone with a handicap at the very last seat of the 'plane?????
Not even close to 4-Starfrom A TripAdvisor Member
The bottom line is that the Omni hotel in a chic downtown area in a thriving city should be an experience in luxury. This hotel makes you feel like you are staying at any hotel near a highway exit.
4 star - No Way !from ftlbrit
1/ We checked in mid-afternoon, once person on duty at check-in and a line like Disney World.
2/ The elevators take forever, be prepared for a long wait here also.
3/ Rooms are large, we were on the 15th floor. Bedside lamp didn't work, pulled out nightstand to check it was plugged in (it was) and was totally disgusted with what I found. Clearly housekeeping had not cleaned behind the nightstand since the hotel was built, there were used condoms, cigarette stubs (in a non-smoking room) and other trash.
4/ The bed linen (pillows) had holes in and the pillows were lumpy foam and impossible to sleep on.
5/ On having breakfast, the lady who was cleaning down the tables used the same cloth to wipe the tables, seats and then the flatware !!!!
6/ Front desk staff advised us there were no shops in the vicinity, yet a big shopping mall is directly attached to the hotel via walkways !
7/ Sound insulation is non-existent between the rooms. We could hear every word spoken in the next room, which kept us awake until I called the Front Desk and then woke us up again at 6.30am.
8/ After a long flight we were awoken on the first night by the alarm clock at 5am, surely housekeeping should always ensure the clock is turned off !?
9/ On check out there was a line longer than on check in, I tried calling the front desk and it was constantly busy. As they had an imprint of my credit card, I simply left, or I would have missed my flight.
All in all, this was THE worst stay in a four star hotel ever. They don't even warrant a two star rating. Take my advice, stay at The Westin and avoid this hotel at all costs.
Loved the Omnifrom A TripAdvisor Member
Front desk excellent, rest of hotel suspiciousfrom shahmatist
Morning avoke to what seemed like drilling through my head. Looked like the room right next to ours was being renovated. Went to front desk to complain and their response was: we are unaware of any construction work but we believe you so here's free breakfast for 2. We sad thanks, and had the breakfast (can't say we liked the restaurant and the service was super slow given that only 2 tables were taken; looks like frequent visitors know better than to eat there). On the way back the front desk person said that indeed we were right that there was some work going on. We were happy to leave.
Bottom line: staff outside of front desk should get their act together! It is not a 4-star hotel until then.
Top Local Tips for Charlotte
Check it out There are plenty of local restaurants if you choose not to dine a the hotel and they fit all budgets. We went to Zink and had the be pork chops! (I have never ordered pork chops out and was very hesitant...I'm glad I stepped out). There also appears to be quite a bit of nightlife in the area, plenty of options, but the hotel lobby actually seemed like a cool place to relax, hear music, and watch a game. Also...in the mood for some good soul food....to the rear of the hotel and down a few blocks, check out Mercks (not sure if I spelled that right). The place has character and the food is terrific too!
Great Nearby Latin Restaurant La Torre's Latin-inspired restaurant is just a few blocks away. It has a unique menu and was delicious. You can get a $25 gift certificate on Restaurant.com for $10. Service was a bit slow - the place is pretty small but it was busy with some large tables. Part of the ceiling is glass block - the better to show off the shadows of dancers upstairs who were apparently learning the tango!
Good dining options Lots of places to eat and party within walking distance
Other names for Omni Charlotte Hotel
- omni hotel charlotte
- omni charlotte
- charlotte omni
- Address: 132 East Trade Street - Charlotte - North Carolina - 28202 - United States
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