Lodge at Woodcliff Hotel

, Rochester, United States
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Lodge at Woodcliff Hotel

, Rochester
4 star

Rooms: 250

199 Woodcliff Drive - Rochester - New York - 14692 - United States Hotel Website | | 585 381 4000
161 Traveller

Reviews - Lodge at Woodcliff Hotel

1/10
AWFUL service
Submitted by: Krista in 21/08/11
  • Age Group: 1825
  • From: United States
  • Traveller type: Family Traveller
I reserved a room here for my fiance and I to stay on our wedding night. We are planning our wedding from out of state as we are a military family and needed a place for our groomsmen to get ready so we thought since we booked a party of 35 for their brunch that they would be a little flexible in letting us check in a little bit early. I spoke with a front desk associate and a manager and both of them were very rigid and refused to allow us this, saying that they would only know the day of. I explained our situation and that this would not work. All they did was throw the rule book in my face. I'm annoyed that we will be spending so much money there for this brunch and at this point I would rather just cancel it. I have worked in the service field before and sometimes it is better to bend the rules in the interest of upholding a positive reputation for good customer service. Woodcliff does not bend the rules at all, and makes no exceptions regardless of your situation--they don't care. Now, I plan to tell anyone who will listen that they don't deserve your business. I would have expected better from them.
1/10
Book somewhere else. The rooms look nothing like the pictures...
Submitted by: Natalie in 26/09/08
  • Age Group:
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An AWFUL, Awful experience. This hotel is the least accomodating hotel I have ever stayed at!!! My WEDDING NIGHT was ruined because of our stay at this hotel. I booked the "Deluxe" room which would've been spacious and included a jetted tub. We knew right when we walked in the door that we were put in the wrong room. No accomodations were made to get us in the room we paid for and booked well in advance... even though there was a "Deluxe" room available. The room we were put in was small, and looked like a motel room with a nicer picture on the wall, a fridge and a loveseat crammed against the wall. The blankets on the bed were dingy and we were not even given breakfast in the morning - which was supposed to be included with the room we booked. No compensation was made and it was a truly devasting experience for a newlywed couple.
9/10
New Years 2005 weekend away
Submitted by: Lou and Franceen in 03/01/06
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Mature Couple
I just wanted to say that I have been a loyal visitor to the Lodge since the start back in July of 1987 and just visited another New Years weekend and it was as always fantastic !! My wife and I are certainly looking forward to our stay in July for our 27 year anniversary that we will spend in the Bristol siute.I do want to mention that Andy and Mark at your bar in the lounge are simply perfect as a team and a wonderful part of going and sharing conversation,please be sure that my apreciation is forwarded to both of them because they make my visits complete,they are GREAT!

Top Local Tips for Rochester

Eastview Mall I hadn't been here in years and there have been some major renovations. Lots of great shopping. It offers many stores I haven't seen in other shopping malls in the area (H&M, White/Black Market, Sharper Image, etc.)

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Other names for Lodge at Woodcliff Hotel

  • lodge at woodcliff
  • hotel at woodcliff
  • at woodcliff hotel
  • Address: 199 Woodcliff Drive - Rochester - New York - 14692 - United States
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