Econo Lodge & Suites Hotel, Queensbury, United States
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Econo Lodge & Suites Hotel, Queensbury
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Official Contact Details - Econo Lodge & Suites Hotel
- Address: 543 Aviation Rd - Queensbury - New York - 12804 - United States
- Phone: 518/793-3491
- Email:
- Official Website:
- Hotel Class:
- Rooms: 50
"While booking for my employees for a trip, they refused to go to an econo lodge after the..."
"I stayed at the Econo Lodge in Queensbury, NY Sept. 21 - 23, 2007. The staff is very incompetent..."
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Reviews - Econo Lodge & Suites Hotel
2 reviews
(Showing 1 - 2)
Absolute worst
Submitted by: Linda in 09/16/08
- Age Group: 41 - 50
- From: United States
- Traveller type: Business Traveller
While booking for my employees for a trip, they refused to go to an econo lodge after the experience at this hotel. I had not been aware of the issues before this. When they checked in, there was a wet towel on the bed in the first room. The shower curtain in the second room had mold on it and it was slimy from apparent soap residue. The blanket was badly stained, so much so that they could not use them as they seemed to be recent stains. We will have to stay away from the econo lodge chain in the future. This is a very poor way to treat the paying public. I would think econo lodge would be embarassed to have their name associated with such an establishment as this. It will be some time before we will use this chain again, if ever.
Horrible Service and Disgusting Room!!
Submitted by: Donna in 10/04/07
- Age Group: 41 - 50
- From: United States
- Traveller type: Special Interest/Event
I stayed at the Econo Lodge in Queensbury, NY Sept. 21 - 23, 2007. The staff is very incompetent and unreliable. First of all, my family and I wanted to be close together. It was my mom, brother, five kids, and me. We wanted rooms that were nearby and when we made our reservations, we were told by Christopher that our rooms would be a few doors apart. I confirmed on the 19th that we still had our reservations and the rooms would be close together. Well, on 9/21, Laurie said one room was upstairs and the other was downstairs. She had no other availability. We pled with her to get us two rooms close together as we had expected to have. She did suddenly have two rooms that were closer together. However, the one room (#119) was filthy!! There were bugs, spiders, webs, dust, and dirt everywhere. Even the stove was crusty and unclean. My mom was disgusted. We told Laurie right away of the condition of our room. She assured us the room would be cleaned the next morning.
The next morning, we saw the cleaning crew (a foreign lady and a man). Mom told them how dirty our room was. The lady said it would be cleaned. We went to the balloon festival and spent the day out. When we returned, the room was just as dirty!! We told the person at the office of the problem again. The next morning, as we were checking out, we told Laurie how unhappy we were. I felt we should receive a discount because our bill was over $500 for the two rooms. She agreed verbally, but added there was nothing she could do because the owner was not it. She advised me to call the owner on Monday.
I called on Monday and was given the bookkeeper, Barbara Boyden. She said she was "too busy with payroll on Monday and Tuesday but would speak with the people involved and get back to" me.
This is over a week later (10/2) and Barbara has not returned any of my calls. I left many messages and spoke with Christopher and Nancy several times; even Laurie. This is shabby treatment. We would never stay at this dumpy place again. The staff does not know how to treat people hospitably. Oh, and Laurie did not know if she had enough pillows for us - she had one; not two. She did give us two toothbrushes, however and that was nice. Something's wrong with the management of this lodge. Please do not waste your money reserving there.
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