W Hotel New York, New York City
Reviews - W Hotel New York
- Age Group: 41 - 50
- From: United States
- Traveller type: Mature Couple
- Age Group: 26 - 30
- From: United Kingdom
- Traveller type: Weekend Breaker
- Age Group: 41 - 50
- From: Australia
- Traveller type: Business Traveller
Read 1799 additional reviews of W Hotel New York at TripAdvisor.
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Historical Traveller Reviews of W Hotel New York
Get Out While You Can! Seriouslyfrom A TripAdvisor Member
The room was the size of a walk in closet. The staff was nice. The hallways were uncleaned (carpeting). I assummed that the darkness was their way of covering up the dirt. The chair in our 2nd room out of 3 was stained with (?). I reslly think this hotel should be featured on 48 hours or Dateline to show how filthy the place is. I was very upset that the hotel did not offer a bath tub. I would never stay there again or recommend this trash to anyone in the U.S. A. and abroad.
Please give me my money back :(
Not worth the hype!from A TripAdvisor Member
We based our decision on the reputation of the W/Westin. What a let down! I agree with one of the previous reviews, the rooms were very dirty. In fact, there were two stains on the bed linens (duvet & bedskirt) that looked like some sort of bodily fluid. Gross! Also, all of the small liquor bottles in the mini bar had been empitied & placed back in the bar with the caps on. We complained and they replaced them, but then charged us for the bottles. At checkout, they did hesitantly remove the charges though.
The one saving grace of this hotel is that they attract a very cool night scene. There are two bars in the lobby area which are great for cocktails & people watching if you don't feel like venturing out. Also, the hotel is fairly centrally located within midtown. Shopping & siteseeing are within walking distance & Broadway was a short cab ride away.
I do not think this hotel is worth the money unless you can get in for less than $150 a night. We paid about $260. You're better off staying across the street at the Waldorf & then walking over for a better night life scene.
Loved this hotel!from A TripAdvisor Member
C'mon...it's new york!
Dingy, Dirty and and Tiny room!from A TripAdvisor Member
The room we had was tiny and cramped, very dingy too. We asked to upgrade to a suite but when they showed us the suite, it wasn't any better. I can't believe the put a "W" on this hotel - it was one of the worst hotels I have stayed at the in NYC!
Incredible Experiencefrom A TripAdvisor Member
The extra's make up for the smallness of the room. I got an incredible deal through the NYC visitor's center which has a Paint the Town discount on this hotel for Dec. and Jan. I paid $179 and it was worth it. The code when calling the W hotel is NYCPT. The room is normally $390. I would NOT pay this price. The noise- well, your in New York. I would say we heard honking going on till midnight. I have to sleep with the t.v. on so it didn't bother me. The bed is so comfortable, it shouldn't matter. The location- The W was closer than we thought to everything. It is walking distance to 5th Ave (about 3 blocks) and Rockefeller Center is about 4 blocks. You should get there within 5 mins. of walking. Take a cab to Time Square. Restaurants- Steaks- Go to Sparks around the corner it was delicious. Hamburgers-Prime Burgers on 51st across the street from the Cathedral, the BEST! Italian - we went to Rocco's and saw Mama - she was so nice. Order the spagetti and Mama's meatballs, it was the best. The penne pasta was not cooked all the way. All in all, this hotel experience was worth the money. The bar in the hotel (Whiskey Blue) is small, packed, and pricey. Drop the bags in the hotel and see the town and expect to get back to a comfortable bed and a hot wonderful shower.
Nice Atmosphere-Terrible Servicefrom A TripAdvisor Member
I agree: Horrendousfrom A TripAdvisor Member
Our room was uncomfortably small (my wife and I were dreading going back to the room the second night), the people who work there seem to be "too cool for school", and whole hotel seems "crowded". There's just not enough space for the amount of people/stuff going on there. For example, we constantly had to wait for the elevator.
The worst things we experienced were:
1) A domestic dispute from our "neighbors" in the room next door. He said, "I'm gonna kill you!" to his wife, girlfriend (I don't know) as he pounded on the door for 30 minutes. Good thing we could call Whatever/Whenver and ask them to Wremove this guy from the hotel.
However, when the hotel security showed up to address the situation, things had finally quieted down, and they made ME come to the door in my PJs! Looking through the peep hole at the hotel security thugs and having to talk to them at 2:30 AM wasn't my idea of quality service. I understand that the hotel can't be expected to control what their guests do, but the W didn't handle the siutation very professionally.
2) When the sheets got changed the next day, the "clean" ones were soiled. Gross.
No apology for either of these things. While checking out, I asked the clerk if she could do something to compensate us for these inconviences, and she gave us $100 (which barely covered the parking ($45 a night) that she didn't mention would be added to our bill after we signed it and were on out way). Strange.
Overall- I agree completely with the poster who said that the they focused on the cool stuff and lost sight of the basics. I don't know if we want to risk it at another W Hotel. We'll see...
Not Horrendous!!!from deniserod
I stayed at the W New York in June 2003 and had a very nice experience...Sure, the rooms were small, but what boutique hotel has big rooms? They were exquisitely decorated and the bed was a dream.
Sure, the closet was small...This is a hotel you don't stay for more than a weekend, so you don't need a lot of clothing anyways. The bathroom was OK and always very clean.
Check the minibar, sometimes they don't check it and may charge you stuff you didn't use. But a 1-minute phone call to the Whatever/Whenever extension magically solved the problem (as the one with the icemaker which was broken in my floor and when I asked for ice I received it in less than 3 minutes EVERY TIME).
All in all, it is a nice hotel. Even more so, if you pay $157 a night, like myself. It is very well worth it once you put on the FABULOUS terry cloth robe, pump up the soul CD player located next to the incredible goose-feathered bed and just lay down and watch TV!!!
Disappointed...from A TripAdvisor Member
Top Local Tips for New York City
Always use the subway Get a map and start using the subway. It is very easy to use and much cheaper than taking the taxi.
Drivers There are these drivers that run by hotels or popular spots in black town cars. They offer you a ride for a set price. We told the guy lexington and 49th which was the exact corner our hotel was on. He said 15 so we hoped in. Once we were in we told him the W and he said "oh the W well then its 20" I'd be aware getting into one of these cars. Cabs are pretty cheap and the drivers seemed honest there. I'd stick with them.
PRE-PAID SHUTTLE BUSES TO AND FROM AIRPORT DO NOT USE - PLENTY OF CABS AROUND OR USE METRO. WE WERE LEFT WAITING AT AIRPORT FOR NEARLY 2 HRS EVEN THOUGH PRE-BOOKED AND PAID!! THEY ACTUALLY PICKED UP THOSE WHO HAD NOT GOT A BOOKING BEFORE US. THEN FOR DEPARTURE FLIGHT AT 8.30AM THEY BOOKED US FOR A PICK UP AT 3.20AM AIRPORT 45 MINS AWAY!!!! WE GOT CVONCIERGE TO CANCEL FOR US AND GOT A CAB
Other names for W Hotel New York
- w new york hotel
- w new york city
- w new york
- w hotel new york city
- w hotel new york
- Address: 541 Lexington Avenue - New York City - New York - 10022 - United States
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