W Hotel New York

, New York City, United States
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W Hotel New York

, New York City
4 star

Rooms: 713

541 Lexington Avenue - New York City - New York - 10022 - United States Hotel Website | 2127551200
1802 Traveller

Reviews - W Hotel New York

1/10
Those in the know won't go back to the W
Submitted by: George in 06/01/07
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Mature Couple
We stayed at the w for 5 nights in a "spectacular" (that's how it was advertised) queen room. We had a spectacular view of the airshaft and the room was just about as big as a queen size bed. Some of the staff was nice but the majority struck us a being a little pretensions. Our room was not cleaned for two days even though we called repeatedly about it. The cleaning staff also took beer out of the fridge and replaced it with water in the same bottle. We traveled a lot and will NEVER stay at a w hotel again.
1/10
Great Location, Poor Staff Attitude
Submitted by: Duncan in 02/02/06
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Weekend Breaker
I took my wife to the W for a long weekend break for her birthday. The hotel has an excellent location and a very good looking lobby and bar. When we arrived, nobody offered to help with our luggage though the receptionist was very friendly and efficient. There were dirty cups and plates outside our room which were not cleared away for 2 days!!! (after twice mentioning this to the front desk).

The maid service was very poor, bed was badly made and room not especially well cleaned, things like bath mats were not straightened, hardly in keeping with their whatever/whenever attitude.

Very freindly bar staff, offered good reccomendations for dinner.

When we checked out they had added $20 for the mini bar which had not been used, they took it off when i complained but could not explain why it was there and did not apologise, neither did they ask about our stay, it seems they dont want to recieve negative feedback.

The overall feeling of this hotel is that they care about the image but dont want to do the hard work to back it up, a general feeling of a place getting tired.
7/10
Service Had Attitude But Positive Attitude
Submitted by: Amanda in 05/10/05
  • Age Group: 41 - 50
  • From: Australia
  • Traveller type: Business Traveller
I thought this was a nice hotel.. at W you get attitude, at this W it was positive and helpful, i thought the room was, so so, the service made up for this.. The bliss spa in the room and at the hotel just wonderful.. A 10/10

Historical Traveller Reviews of W Hotel New York

Get Out While You Can! Seriously

from A TripAdvisor Member
My husband and zi stayed at the W Hotel and it was terrible. We were given a key card to a room that was already occupied (to our suprise).
The room was the size of a walk in closet. The staff was nice. The hallways were uncleaned (carpeting). I assummed that the darkness was their way of covering up the dirt. The chair in our 2nd room out of 3 was stained with (?). I reslly think this hotel should be featured on 48 hours or Dateline to show how filthy the place is. I was very upset that the hotel did not offer a bath tub. I would never stay there again or recommend this trash to anyone in the U.S. A. and abroad.

Sincerely,

Please give me my money back :(

Not worth the hype!

from A TripAdvisor Member
My husband & I chose the W New York for a recent weekend getaway. We knew that the rooms would be small, as are most boutique hotel rooms.
We based our decision on the reputation of the W/Westin. What a let down! I agree with one of the previous reviews, the rooms were very dirty. In fact, there were two stains on the bed linens (duvet & bedskirt) that looked like some sort of bodily fluid. Gross! Also, all of the small liquor bottles in the mini bar had been empitied & placed back in the bar with the caps on. We complained and they replaced them, but then charged us for the bottles. At checkout, they did hesitantly remove the charges though.

The one saving grace of this hotel is that they attract a very cool night scene. There are two bars in the lobby area which are great for cocktails & people watching if you don't feel like venturing out. Also, the hotel is fairly centrally located within midtown. Shopping & siteseeing are within walking distance & Broadway was a short cab ride away.

I do not think this hotel is worth the money unless you can get in for less than $150 a night. We paid about $260. You're better off staying across the street at the Waldorf & then walking over for a better night life scene.

Loved this hotel!

from A TripAdvisor Member
I attended a business function at the W and found the staff diligent, the rooms immaculate, and the dining exquisite. I loved being in the heart of the city while staying at a top, trendy hotel. I would definitely go back!!!! These people who claim the rooms are dirty and small need to get their eye glasses adjusted nd find someone to get them out of their room and enjoy the spectacular things to do.
C'mon...it's new york!

Dingy, Dirty and and Tiny room!

from A TripAdvisor Member
A huge disappointment and waste of money!! THis was a terrible hotel!!
The room we had was tiny and cramped, very dingy too. We asked to upgrade to a suite but when they showed us the suite, it wasn't any better. I can't believe the put a "W" on this hotel - it was one of the worst hotels I have stayed at the in NYC!

Incredible Experience

from A TripAdvisor Member
I had a wonderful experience at W New York. I was skeptical about staying here because the reviews are kinda harsh, but I had to experience the W on my own. Before booking my room, I registered online and became a preferred guest. If you have AAA, it's an added bonus. The only good thing about becoming a preferred guest is the chance upon check-in that you may get upgraded. Well, we did! My husband and I booked the wonderful room and it was about 250sq ft. I loved everything about the room. The rooms down comforters and pillows were great. The chic, modern look was everything I expected. I loved the hints of red in the room, which made it romantic. The extra (which is not on the W website) is the shower. The bathroom is small, but the sink is huge and the shower (no bath) has a rainfall shower head. You can't beat that!!!
The extra's make up for the smallness of the room. I got an incredible deal through the NYC visitor's center which has a Paint the Town discount on this hotel for Dec. and Jan. I paid $179 and it was worth it. The code when calling the W hotel is NYCPT. The room is normally $390. I would NOT pay this price. The noise- well, your in New York. I would say we heard honking going on till midnight. I have to sleep with the t.v. on so it didn't bother me. The bed is so comfortable, it shouldn't matter. The location- The W was closer than we thought to everything. It is walking distance to 5th Ave (about 3 blocks) and Rockefeller Center is about 4 blocks. You should get there within 5 mins. of walking. Take a cab to Time Square. Restaurants- Steaks- Go to Sparks around the corner it was delicious. Hamburgers-Prime Burgers on 51st across the street from the Cathedral, the BEST! Italian - we went to Rocco's and saw Mama - she was so nice. Order the spagetti and Mama's meatballs, it was the best. The penne pasta was not cooked all the way. All in all, this hotel experience was worth the money. The bar in the hotel (Whiskey Blue) is small, packed, and pricey. Drop the bags in the hotel and see the town and expect to get back to a comfortable bed and a hot wonderful shower.

Nice Atmosphere-Terrible Service

from A TripAdvisor Member
This W is chic, great music, lobby, drinks etc.Front desk is satisfactory, the rooms are a bit small however the problem I had was with the whenever/wherever service and the shower temperature..this property is a hit or miss, you either luv it or you hate it. Good luck!

I agree: Horrendous

from A TripAdvisor Member
We stayed at this hotel a couple of weeks ago, and I wish we had read the reviews here before going, because they are DEAD ON. Like another poster, we really wanted to like this place because it seemed like a "cool" place to stay. In the end, we were very disappointed and will not be staying at this hotel again.

Our room was uncomfortably small (my wife and I were dreading going back to the room the second night), the people who work there seem to be "too cool for school", and whole hotel seems "crowded". There's just not enough space for the amount of people/stuff going on there. For example, we constantly had to wait for the elevator.

The worst things we experienced were:

1) A domestic dispute from our "neighbors" in the room next door. He said, "I'm gonna kill you!" to his wife, girlfriend (I don't know) as he pounded on the door for 30 minutes. Good thing we could call Whatever/Whenver and ask them to Wremove this guy from the hotel.
However, when the hotel security showed up to address the situation, things had finally quieted down, and they made ME come to the door in my PJs! Looking through the peep hole at the hotel security thugs and having to talk to them at 2:30 AM wasn't my idea of quality service. I understand that the hotel can't be expected to control what their guests do, but the W didn't handle the siutation very professionally.

2) When the sheets got changed the next day, the "clean" ones were soiled. Gross.

No apology for either of these things. While checking out, I asked the clerk if she could do something to compensate us for these inconviences, and she gave us $100 (which barely covered the parking ($45 a night) that she didn't mention would be added to our bill after we signed it and were on out way). Strange.

Overall- I agree completely with the poster who said that the they focused on the cool stuff and lost sight of the basics. I don't know if we want to risk it at another W Hotel. We'll see...

Not Horrendous!!!

from deniserod
I was completely taken aback by the review that titled the experience at the W as Horrendous. I mean, it is not the Plaza, but come on...

I stayed at the W New York in June 2003 and had a very nice experience...Sure, the rooms were small, but what boutique hotel has big rooms? They were exquisitely decorated and the bed was a dream.
Sure, the closet was small...This is a hotel you don't stay for more than a weekend, so you don't need a lot of clothing anyways. The bathroom was OK and always very clean.

Check the minibar, sometimes they don't check it and may charge you stuff you didn't use. But a 1-minute phone call to the Whatever/Whenever extension magically solved the problem (as the one with the icemaker which was broken in my floor and when I asked for ice I received it in less than 3 minutes EVERY TIME).

All in all, it is a nice hotel. Even more so, if you pay $157 a night, like myself. It is very well worth it once you put on the FABULOUS terry cloth robe, pump up the soul CD player located next to the incredible goose-feathered bed and just lay down and watch TV!!!

Horrendous!!

from lee166
Warning!! I have just had the most horrendous experience here. When I checked in they took my visa card for incidentals, drinks etc,... as all other charges, room, telephone, meals, were being taken care of by my company. I discovered six days later that huge amounts of money had been posted to the card on 3 days...$3,000 dollars one day, $2.500 another!! I feared card fraud,,, was forced to cancel the card and will be without it for 2 weeks. The hotel EVENTUALLY told me that they had posted the massive amounts,.they couldn't explain why. They offered me as compensation a 30 min facial worth $60. I am furious, the hotel is c***. The 1st room smelled of damp, the 2nd was tiny.. the 3rd a "spectacular" was also tiny, the bathroom a joke. The bars are so noisy that trying to check I had to shout to be heard....the service in restuarant was so awful that it put me off going there...staff twice got my order wrong..then argued with me saying it was my fault!! I travel all the time...please don't bother with this place, the staff don't care, the bars are good if you are young and lively....but the rest is just terrible...

Disappointed...

from A TripAdvisor Member
I had heard great things, and I liked the concept... unfortunately, I ended up being disappointed. Too long to explain, but I added a night to my reservation 2 months prior to arrival and even though I notified Starwood, and the front desk I still had to switch rooms mid-way through my stay. Minorly annoying. Upon arrival in my room (which was small, but quite nice) I noted there were wet crumpled towels in the desk. The mini-bar checker arrived in our room before 9am. They did not replace our toiletries AND they didn't make the bed. Sure, there was incense, and funky music and cool lighting, but the basics seem to have been forgotten. There were good parts... the cocktails (albeit, served by a surly waitress) were great, the food (both at the restaurant and in-room) was fab and the staff was helpful when I kept going back to sheepishly mention the inadequacies. Next time I'll try somewhere else... pity too, since I really WANTED to like it.

Top Local Tips for New York City

Always use the subway Get a map and start using the subway. It is very easy to use and much cheaper than taking the taxi.

Drivers There are these drivers that run by hotels or popular spots in black town cars. They offer you a ride for a set price. We told the guy lexington and 49th which was the exact corner our hotel was on. He said 15 so we hoped in. Once we were in we told him the W and he said "oh the W well then its 20" I'd be aware getting into one of these cars. Cabs are pretty cheap and the drivers seemed honest there. I'd stick with them.

PRE-PAID SHUTTLE BUSES TO AND FROM AIRPORT DO NOT USE - PLENTY OF CABS AROUND OR USE METRO. WE WERE LEFT WAITING AT AIRPORT FOR NEARLY 2 HRS EVEN THOUGH PRE-BOOKED AND PAID!! THEY ACTUALLY PICKED UP THOSE WHO HAD NOT GOT A BOOKING BEFORE US. THEN FOR DEPARTURE FLIGHT AT 8.30AM THEY BOOKED US FOR A PICK UP AT 3.20AM AIRPORT 45 MINS AWAY!!!! WE GOT CVONCIERGE TO CANCEL FOR US AND GOT A CAB

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Other names for W Hotel New York

  • w new york hotel
  • w new york city
  • w new york
  • w hotel new york city
  • w hotel new york
  • Address: 541 Lexington Avenue - New York City - New York - 10022 - United States
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