The Roosevelt Hotel

, New York City, United States
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The Roosevelt Hotel

, New York City
4 star

Rooms: 1014

45 East 45th Street - New York City - New York - 10017 - United States Hotel Website | | 2126619600
3150 Traveller

Reviews - The Roosevelt Hotel

1/10
I had part of my luggage stolen from hotel lobby
Submitted by: Juarez in 20/10/10
  • Age Group: 5160
  • From: Brazil
  • Traveller type: Mature Couple
I had a bad experience at this hotel. At the time I was doing the check out I had a bag stolen with laptop, camera and cell phone. The worst part was the negligence of the hotel with my problem. I do not compensate for anything he asked me not to do so scandal. This hotel can serve up to those who are looking for location, in fact, is very well positioned now for a couple of old, as was my case, no good! My son, still in Brazil, sent numerous emails trying to help me and could not return either solution. Do not recommend! And every opportunity I have to tell the case for other couples of friends of mine, I will do it with ease!
Hotel only cares about money! Treated with courtesy, then security, zero!
8/10
Would Definately stay again!!
Submitted by: in 19/08/10
  • Age Group: 3140
  • From: United States
  • Traveller type: Pleasure Seeker
I found this hotel to be awesome for the price and location... Room was very clean, staff was friendly and funny.. Loved the bartender and the desk clerks... I would stay again... and the best part... NO BED BUGS!! YAY!!!!!!
2/10
Bad service, not worth the Money
Submitted by: Tisha in 27/08/08
  • Age Group: 18 - 25
  • From: United States
  • Traveller type: Adventurer
For the past 5 years every summer I've been coming to New York. I never had a problem with hotels, but this time I booked reservations online and paid in advance, and when I got there, check in problems occurred. Instead of giving me a room with two double beds, like I had paid for, they gave me a room with one big bed for me and my guest to share. The front desk was so rude, and said that I should be thankful I got a room, and just deal with it because they are overbooked. Shocked, and and digusted by how I was being treated I asked to speak with the manager...The manager had a much better attitude. She gave me a rollaway bed free of charge, and said they would put me in the room I asked within the next couple days. However, they didn't keep their word, and for the next 9 days me and my guest were stuck taking turns sleeping on the uncomfortable rollaway bed. To make matters even worse, the bathroom was small and cramped, and the room walls were paper thin, you can hear people in the next room. To sum it all up, the only thing good about this hotel is its appearance and door/bellmen. Front desk staff were very disrespectful, and the hotel has yet to do something for the mess up on the room and my negative experience. They need to learn to honor their word, and realize that "without the customer, there would be no jobs for them"...I DO NOT recommend this hotel.
1/10
choose another hotel
Submitted by: ann in 27/08/07
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Business Traveller
Convenient location. That's about the only positive thing I can say about this hotel. The rooms are extremely small as are the bathrooms. Staff are slow to respond. On-site management unresponsive and dismissive of guest concerns and complaints.
6/10
Disappointing
Submitted by: Meadows in 03/04/07
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Mature Couple
Having booked this hotel because there was no availability at the Sheraton New York Hotel and Towers or The Michelangelo (previously stayed in), I was not too impressed. (Stayed 24th March 2007 for seven nights).
Usual fancy lobby but on stepping out of the lifts first impression of the carpet, tired & worn. On entering the room, yes it's small as other reviewers commented on but plenty of space for two.
There was a patch of damaged carpet that could easily have been mended, wouldn't have looked too bad if the frayed threads had been removed. The bath seal was mouldy in several areas (how long does it take to put a new seal around the bath), bath enamel damaged and a few tiles on the bathroom floor, towels although replaced daily were passed there best.
The room was clean but first impressions count & this was disappointing for us. There was no vanity bar in the bathroom just one small shelf for toiletries. We had noise from the next room whenever they ran water or flushed the toilet; also we could hear the people in the next room and constant noise from the corridor & the banging of doors.
After the first night we straightened the bedding as we do not like to leave an untidy room & after housekeeping we found the bed had not been made although the room had been cleaned, so after that left the bed a little untidy to make sure the bed was made up. We were also surprised there were no bath robes provided and only a few coat hangers.
Our room overlooked a roof area with no view & a little hum from the machinery, but not a problem we were not in the room long enough to admire the views.
Never had a problem with the lifts as other reviewers commented on even though the hotel was very busy all the time.
The hotel staff were pleasant and the concierge was very helpful & managed to obtain tickets to a Snow Patrol concert at Madison Square Garden on the day even though they were sold out on-line.
Bar ok but cocktails not nice.
For the price difference I would prefer to stay at the two hotels I have previously mentioned for a little more money, also we found the location of this hotel a little far away from the main areas.
10/10
Great Hotel & Location
Submitted by: Karen in 27/07/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
I can not fault this hotel at all, the staff were excellent and our room was gr8 did not have a very good view but what can you expect in New York.
Location is fab just a 5 min walk to Times Square with lots & lots of things to see & do if I were to visit New York in the near future it would defo be the roosevelt we stayed in again.
7/10
Home in the heart of the city
Submitted by: Andrea Toigo in 20/05/05
  • Age Group: 31 - 40
  • From: Italy
  • Traveller type: Young Couple
Our stay was really good. Rooms are entice wit hall the comforts but we stayed there only for sleeping! The hotel is close to everything in New York and you can easily get back and stop by more than once a day without wasting any of your precious vacation time! Thr restaurant is fine, good food, quiet and charming.
7/10
Comfortable and Unpretentious
Submitted by: Gerald in 02/05/05
  • Age Group: 60 +
  • From: Australia
  • Traveller type: Mature Couple
Lobby was a bit gloomy and unwelcoming and entry a little confusing, but on the contrary the staff were both friendly and helpful. Rooms were as expected and had opening windows. Bliss! Problems were attended to promptly and the restaurants were good, apart from coffee which Americans cannot make properly. Upper lobby cafe is very handy.

Historical Traveller Reviews of The Roosevelt Hotel

Better in winter

from A TripAdvisor Member
We stayed from 21st to 28th at room room 1211. Room was big, two windows overlooking Madison : big mistake, never in NY lodge over Avenues, they are noisy as it comes... AC was worst on noise problem, so make sure you bring your best earplugs. Bathroom was awful, maybe because of the floor we were there was not pressure at all so, ladies, think of an special hairdresser budget as it,s impossible to shampoo in that shower ; flush did not work 3 mornings in a row, ouch! Best souvenir, all hotel,s staff : they are supernice, understanding, and those maids, I wish I had them at home.

Great Hotel

from A TripAdvisor Member
My fiancee and I recently stayed at the Roosevelt on a weekend trip to the city. A beautiful midtown hotel with great accomodations and staff.
The location for us is great (5 min. walk to Grand Central) as we travel Metro-North and the 6 Train while in the city. We will be back!

My home in NYC- The Roosevelt

from Greenbrook
We stumbled upon The Roosevelt two summers ago and have come back in every season since.You don't need to book online to get a good rate- call TR directly and ask to speak to Martha- she ismy favorite reservationist at the hotel and alwaysknows what specials are available-so pleasant and friendly.Things we love:If you are into historic buildings, the lobby will take your breath away. It has been restored to its original elegance. There is an old expression "Meet me under the clock at The Roosevelt" and the clock is still there ticking away.The Madison Lounge is to the left as you enter- has just been renovated- you feel as if you are inTeddy Roosevelt's study- warm panelling- friendly bartender and no pushing drinks on you- you can dawdle over your drink and people watch.You cannot beat the location.
Just walk out the door and head into the heart of everything- be sure to visit Grand Central Station- have a drink at The Campbell Apartment hidden away on the upper floor-There is a deli next door to the hotel and you can pick up some snacks or drinks- on the other side is an Italian bakery.The staff is always friendly starting right from the moment you pull up to the front- once we were there with my elderly parents and they were treated with such care that you would have thought that they were Queen Elizabeth and Prince Phillip!The standard room is on the small side- the junior suite is just right and the hospitality suite is perfect for entertaining.My only complaint is that I wish that they had a better reading light and I always mean to tuck a lightbulb in my suitcase but I usually forget.If you come at Christmas, you'll love the way the hotel is decorated. TR is big but not too big- it truly does feel like your "home in New York" by your second visit.The Sunday Brunch is cooked to order and lavish-enjoy the free newspaper by the entrance to the dining room.Until the end of the summer they are running a special- $179 gets you the room, breakfast, dinner from a prix fixe menu and two welcome drinks at the bar. Just add parking for $40 and the taxes and you've had a terrific visit without mortgaging the house!

Loved the Roosevelt because of the great location and price for a historic hotel

from A TripAdvisor Member
My husband and I came to New York for my 50 birthday celebration. We stayed July 23rd through the 26th and had a very positive, lovely stay at the Roosevelt. We would definitely stay there again. The bartenders were so nice and bought us a birthday drink and lit a match and sang Happy Birthday to us. (My husband's was the following day) Our room was comfortable and quiet.

Perfect location and acceptable price

from jahnivar
Spent 9 days at Roosevelt, New York, in July 2003. Nice rooms, nice bath and very good location. Superb laundry service as well. We tried the breakfast but the breakfast was simple. Instead we would reccomend "COSI" right across the street. There is also many places arond the hotel with BIG sandwiches in many variants...

Hotel is warmly recommended!!

Great for the price

from A TripAdvisor Member
Stayed here in June 2003 having stayed here previously. Excellent location, really good price and very friendly helpful staff. The room was a little small but clean, tidy and comfortable bed. The lifts are very slow for some reason and always crowded and hot but this is not a major problem. Definitely a great hotel for the price its major bonus being is great location. The hotel bar is also pretty good and always very lively.

Good Hotel, good location

from A TripAdvisor Member
I stayed at the Roosevelt Hotel in late June 2003, and found it a nice, comfortable hotel. The room was a superior, but still a bit small, king bed, breakfast buffet included in the price. Shower was excellent after being out in the hot sun, very nice, hard spray! Very reasonably priced hotel, all of the staff was very pleasant and helpful. Only complaint is that the bed blanket had a tear about 3" long in it in a location that housekeeping could not have missed, gave a rather bad impression to have a torn blanket! Very convienient location, only a couple blocks to Rockefeller Center, Times Sq, a block from Mortons Restaurant etc, but remember, the blocks are ultra long in Manhatten so bring comfortable walking shoes. I would stay here again.

Great location, good value, decent amenities

from A TripAdvisor Member
We just stayed at the Roosevelt for 6 nights at an average rate of $129. Pretty good for New York. The rooms are nice and the interior finishes such as the carpet, comforter, and bathroom fixtures are new and attractive. Our initial room was a bit small and had an issue with water leaking from the tub (we returned on the second day and found a puddle of water next to the tub) so despite their claims that they were sold out, they put us in another room. This room was larger but they still didn't have a room with the large single bed that we requested but instead had the two small beds. My companion and I weigh a combined 290 pounds so we fit on one bed together fine, but if you and your companion are wider, you either have to have the large single bed or be prepared to sleep in separate beds. This room had an issue with water as well. The shower curtain is quite thin and becomes saturated after one shower, so if a second shower is taken before the curtain has had time to dry out, some water will get through. This is not a big deal as the floor towel will suck all this up. The beds are comfy (no back or neck pains) and the comforter is soft and pretty. The larger room we got also had an extra love seat and small glass table, so ask for the larger room at the same rate and see if they have any available.

Maid service was great. We woke up and left the room any time between 5am and 5pm and there is maid service seemingly around the clock, so no matter when you leave the room, leave the maid service request tag on your door and your room will be cleaned when you return. We went this past week, during the showers and before this week's heat wave, so the ambient temperature was warm and the humidity was high. The lobby is always cool but the hallways upstairs are warm and muggy. Crank up the A/C and get to your room quickly and there won't be a problem. Even though there are 6 elevators we seemed to wait a long time for them. It seems that some of them are not in operation. The gym is decent and open 24 hours and always stocked with free fruit. The convenience store on the same block is open 24 hours and great for picking up snacks on the way back to the room. Avoid their pre-packaged mixed fruit salad, however. We got one that was starting to get spoiled. The fresh-squeezed orange and carrot juices were good. There is also a business center but I didn't use it. There is a Kinko's across the street from the convenience store.

Grand Central is a block away, so you can always get back to the hotel easily by subway. I'd definitely stay at the Roosevelt again. The only concern with me is that I took a Southwest flight and they only fly to Long Island McArthur Islip, from which I took the train from Ronkonkoma station to Penn Station. Well, I missed the train coming back home by 10 minutes and had to take the next train, so I missed my flight. So if you have a tendency to be late like me and you're riding out from Penn Station to get home, you may want to stay near Penn Station so you can walk to your train.

Great value, excellent location

from A TripAdvisor Member
Loved the location, walking distance to everything -- but the best part of my stay at the Roosevelt was the hotel room itself. Great value for the price. With such reasonable prices I worried a bit that the room would be threadbare. Not the case! Bright, clean, pleasant -- and very reasonable in price. I'd definitely stay here again.

Comfortable and great value hotel

from A TripAdvisor Member
Stayed here with my husband and daughter and we were very happy. Comfortable beds, clean room, but small bathroom, no where to keep your toiletries except the old steam heater. Had room ready just as we wanted with the rollaway. If you have a car - beware! The Doormen outside send you to very expensive lots when there actually is plenty of street parking - just drive around a bit and get up early to move it.

Top Local Tips for New York City

New York Knicks Book early and go along - the experience even from the cheap seats was fantastic.

Book The Westin Times Square Slightly more expensive than the Roosevelt. Way better location, service, accomodations and maybe some celebrities.

Buy the Fun saver pass A whole day transit pass costs $7--use it to get to and from the airports and travel anywhere in the city. Get a subway and bus map from the token booths in the station. Also I did not realize that the fare on the Staten Island Ferry is now zero. Enjoy!

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Other names for The Roosevelt Hotel

  • roosevelt hotel nyc
  • roosevelt hotel new york city
  • roosevelt hotel new york
  • roosevelt hotel
  • Address: 45 East 45th Street - New York City - New York - 10017 - United States
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