The Roosevelt Hotel, New York City, United States
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The Roosevelt Hotel, New York City
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Official Contact Details - The Roosevelt Hotel
- Address: 45 East 45th Street - New York City - New York - 10017 - United States
- Phone: 2126619600
- Email:
- URL: http://www.theroosevelthotel.com
- Official Website:
- Hotel Class:
- Rooms: 1014
"For the past 5 years every summer I've been coming to New York. I never had a problem with..."
"Convenient location. That's about the only positive thing I can say about this hotel. The rooms..."
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Reviews - The Roosevelt Hotel
6 reviews
(Showing 1 - 6)
Bad service, not worth the Money
Submitted by: Tisha in 08/27/08
- Age Group: 18 - 25
- From: United States
- Traveller type: Adventurer
For the past 5 years every summer I've been coming to New York. I never had a problem with hotels, but this time I booked reservations online and paid in advance, and when I got there, check in problems occurred. Instead of giving me a room with two double beds, like I had paid for, they gave me a room with one big bed for me and my guest to share. The front desk was so rude, and said that I should be thankful I got a room, and just deal with it because they are overbooked. Shocked, and and digusted by how I was being treated I asked to speak with the manager...The manager had a much better attitude. She gave me a rollaway bed free of charge, and said they would put me in the room I asked within the next couple days. However, they didn't keep their word, and for the next 9 days me and my guest were stuck taking turns sleeping on the uncomfortable rollaway bed. To make matters even worse, the bathroom was small and cramped, and the room walls were paper thin, you can hear people in the next room. To sum it all up, the only thing good about this hotel is its appearance and door/bellmen. Front desk staff were very disrespectful, and the hotel has yet to do something for the mess up on the room and my negative experience. They need to learn to honor their word, and realize that "without the customer, there would be no jobs for them"...I DO NOT recommend this hotel.
choose another hotel
Submitted by: ann in 08/27/07
- Age Group: 41 - 50
- From: United States
- Traveller type: Business Traveller
Convenient location. That's about the only positive thing I can say about this hotel. The rooms are extremely small as are the bathrooms. Staff are slow to respond. On-site management unresponsive and dismissive of guest concerns and complaints.
Disappointing
Submitted by: Meadows in 04/03/07
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Mature Couple
Having booked this hotel because there was no availability at the Sheraton New York Hotel and Towers or The Michelangelo (previously stayed in), I was not too impressed. (Stayed 24th March 2007 for seven nights).
Usual fancy lobby but on stepping out of the lifts first impression of the carpet, tired & worn. On entering the room, yes it's small as other reviewers commented on but plenty of space for two.
There was a patch of damaged carpet that could easily have been mended, wouldn't have looked too bad if the frayed threads had been removed. The bath seal was mouldy in several areas (how long does it take to put a new seal around the bath), bath enamel damaged and a few tiles on the bathroom floor, towels although replaced daily were passed there best.
The room was clean but first impressions count & this was disappointing for us. There was no vanity bar in the bathroom just one small shelf for toiletries. We had noise from the next room whenever they ran water or flushed the toilet; also we could hear the people in the next room and constant noise from the corridor & the banging of doors.
After the first night we straightened the bedding as we do not like to leave an untidy room & after housekeeping we found the bed had not been made although the room had been cleaned, so after that left the bed a little untidy to make sure the bed was made up. We were also surprised there were no bath robes provided and only a few coat hangers.
Our room overlooked a roof area with no view & a little hum from the machinery, but not a problem we were not in the room long enough to admire the views.
Never had a problem with the lifts as other reviewers commented on even though the hotel was very busy all the time.
The hotel staff were pleasant and the concierge was very helpful & managed to obtain tickets to a Snow Patrol concert at Madison Square Garden on the day even though they were sold out on-line.
Bar ok but cocktails not nice.
For the price difference I would prefer to stay at the two hotels I have previously mentioned for a little more money, also we found the location of this hotel a little far away from the main areas.
Great Hotel & Location
Submitted by: Karen in 07/27/06
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Young Couple
I can not fault this hotel at all, the staff were excellent and our room was gr8 did not have a very good view but what can you expect in New York.
Location is fab just a 5 min walk to Times Square with lots & lots of things to see & do if I were to visit New York in the near future it would defo be the roosevelt we stayed in again.
Home in the heart of the city
Submitted by: Andrea Toigo in 05/20/05
- Age Group: 31 - 40
- From: Italy
- Traveller type: Young Couple
Our stay was really good. Rooms are entice wit hall the comforts but we stayed there only for sleeping! The hotel is close to everything in New York and you can easily get back and stop by more than once a day without wasting any of your precious vacation time! Thr restaurant is fine, good food, quiet and charming.
Comfortable and Unpretentious
Submitted by: Gerald in 05/02/05
- Age Group: 60 +
- From: Australia
- Traveller type: Mature Couple
Lobby was a bit gloomy and unwelcoming and entry a little confusing, but on the contrary the staff were both friendly and helpful. Rooms were as expected and had opening windows. Bliss! Problems were attended to promptly and the restaurants were good, apart from coffee which Americans cannot make properly. Upper lobby cafe is very handy.
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