The Plaza Hotel

, New York City, United States
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The Plaza Hotel

, New York City

Rooms: 805

768 5th Avenue - New York City - New York - 10019 - United States
369 Traveller

Reviews - The Plaza Hotel

9/10
Perfect!
Submitted by: Robert in 03/11/05
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Business Traveller
I was very satisfied with all aspects of my visit!
1/10
The Worst Experience
Submitted by: Alberto Bross in 05/10/05
  • Age Group: 41 - 50
  • From: Mexico
  • Traveller type: Luxury Traveller
I must tell you that I have to leave the hotel after 2 nights… The rooms was dirty, the bed had blood in it., they where overbook all was wrong. My sons still say that “is so dirty like the Plaza Hotel”. I don't pay for the second night.

Historical Traveller Reviews of The Plaza Hotel

Disappointing!

from newyorklover123
Went here before the renno, the room was small and old. The location is great, as is teh Oak Room for dinner and bar. But Tea in the Palm Court is a rip-off then and now for $100 per person. Service is bad, atmosphere lovely but food bad as well. Would maybe go back considering the renno

Plaza is def. recommended

from CleoStockholm
We stayed in a 1000sqft Edwardian suite and it had a modernized old style design which was quite succesful actually. The butler service reminds you of how hotels once used to be and for that the Plaza should have an eloge for truly restoring a grand hotel feeling. A big minus here was actually the guests, the hotel really should impose a dress code. A lot of families too as they probably save money getting one room at the Plaza compared to 2 rooms at any other hotel and therefore also affecting the ambience of the hotel. The lobby area fails somehow to impress and the bar upstairs is just wrong and poorly designed. The staff is correct and friendly except for the busy and high attitude concierge - a big minus for the limo company that handels the hotel's cars and the Rolls Royce; you step out from the Plaza into suddenly 2* hotel service if any. It is hard to sum up the Plaza - it's more than fabulous in some parts and then not thought through in other parts at all, hopefully once the hotel is fully refurbished and the Oak bar & spa once opens again, the hotel manages to step up and claim its spot amongst the luxury hotels with matching clientele.

"

from lindz3
Over priced,
Dirty carpets in hallways and rooms
Stains on door to room
Ripped carpets off elevators
Never delivered newspaper even after asking for it three times
I have stayed in many, many five star hotels and this was the most disappointing one by far! I happened to get a very good deal and only ended up paying the equivalent of $450.00 a night ( special deal where our third night was free). If I had paid the standard rate for this hotel...I would have been irate!!! This place should be fabulous...it just isn't. The bed was not comfy, the blanket was so thick and cumbersome. I asked for a summer weight blanket to be brought to our room and they told us the next morning that the reason we couldn't have a lighter blanket is because they had none and had never had one requested!!??! The blanket that was on the bed was a feather comforter that was heavy and they had a top sheet. The people didn't care at all that I was either roasting or freezing and I just cannot fathom that I am the only person who just needs an appropriate seasonal blanket. The bathroom was gracious but the shower volume was weak. The butler idea is pretentious and useless. We asked ours to steam several items and after he took them he called us back to say there would be a charge. They never even left chocolates on the pillow. Some nights the turn down service left our slippers out on little rugs by the bed and other nights nothing.
All and all, I will never stay here again...even if our rate were under $200.00. The location was great but really nothing else about it was special. I am sorry to disappoint anybody who really wanted to stay here...as I did. I wish I would have been warned and stayed at a small boutique hotel.

My new favorite hotel in NYC!!!

from World_Traveler_194
I had one of the nicest stays in nyc in my entire life at the recently restored Plaza hotel. In fact, it changed the way I used to feel about the older hotel. I in fact never stayed in the older one before, but remember going through the place. I noticed how they kept the main venues that were historic, such as the palm court and entry lobby, but they went to totally 5 stars with it. They use the fanciest materials wherever possible to do so. The extrodinary ceiling in the lobby is so impressive as is the hot new rose club. In the rose club, I couldn't find anyone over 40! This place seems to be attractive to the younger generation. The check in process was a breeze. Suzzane I believe it was, was so nice and kind, she went out of her way by being so considerate and did not remind me of the old, stuffy serivce that is very typical of hotels of this caliber.

Then we got to the rooms, which were so beautiful. The hallways are also unique. You have to see the molding in the hallways, and the cool carpet. They are quite "hip." My bellman, Eddie was awesome, he told us how he's been here so long. Our butler, Oliver showed us how to use the high tech remote control, and the functions of the room and his services. He was again, like suzzane, who adds a lot of fresh energy to this historic place. I'd requst him in the future. The bed was ultra comfry as was all the other amenities. I have to say, although almost all the rooms don't face the park, the room makes up for it big time. The courtyard is so nice because of the soothing sound it makes. We kept the windows open just for this reason alone! And even then, it has the best location of all!

I'd return in a heartbeat, altough I really wish the spa and whole shopping area and the oak bar was complete. This place also needs to work on improving the service in the champagne bar with being more like the st. regis's bar when it comes to service. I'm sure this will take place given that this place is recently re-opening.

All in all, were be back before you know it! Thank god I don't live very far from the place!

Fabulous rooms, shame that no dress code!

from bigmacdonald
Our family booked us two nights at the Plaza for our 40th wedding anniversary celebrations.
the room was superb, very traditional, two hd tv's , very comfortable bed, lovely bathroom although the bath being so big took ages to fill to a reasonable level, still the rain shower was there also.Our room 1629 had a poor view, not the park and in fact it had the builders elevator out of our bedroom window.
the butler steam ironed my linen suit and it looked wonderful (Bruno was his name).
Breakfast was o.k. but a rather poor waiter who seemed more interested in his tip than serving the guests.However when we ordered a bucket of ice, it took over 15 minutes to arrive and we had to phone again to get it.
Raphael, the conciege, was excellent, suggesting a restaurant to get the "real pastami " sandwich. Also helped with restaurant locations ,etc.
My real complaint was considering that this is one of the top hotels in the world,was the lack of any dress code.....people walked in off the street in shorts, t- shirts, jeans just to gaze at the interior...the commissionaires should stop people inappropriately dressed. Mind you some of the guests were as bad with their clothing, not only during the day but in the evenings as well. I have been turned away from certain hotels in London because of jeans and when i went to one hotel in London without a tie, the hotel found one for me to wear.One evening,I asked the front desk to get the Manager to discuss the dress code with me, I never got the decency of a phone call from him!

The Ultimate in Luxury

from mherrold
My wife and I stayed 4 nights at the Plaza hotel over the 4th of july. I really thought the hotel was beautiful, tastefully decorated, and all the staff were pleasant, courteous, and friendly.

This was our first time in NY and we really wanted to experience the best of the best on our first trip and the hotel didn't dissapoint.

When we first got to the hotel we were greeted by the doorman who took our bags for us to the front desk. After checking in, the bellboy took our bags up to our room with us and explained all of the features and renevations of the hotel and our room. He explained how they narrowed the hallways to make for larger rooms. The room was classicly decorated with some novel technology in the whole room "Remote" which controlled lighting, entertainment, climate, and hotel sevices.

We were met with a complimentary fruit plate containing many different fresh fruits for our enjoyment as well as still and sparkling water.

The beds were extremely comfortable with faux furs at the foot and down matress pads on the bed. The room was a bit cramped with dual chairs at the foot of the bed for watching the TV which made for tight navigation between the desk and the TV viewing. The room was also equipped with a safe, a closet, and an armoir.

The bathroom was very roomy, containing individual shower rooms and commode rooms, with a stand alone bathtub.

A couple things that were not up to par was that the bath never seemed to get hot enough, and the draining of the bathtub always produced a rattling noise which was not confined to our room as we could hear our neighbor's familiar "rattle" when they were draining their tub.

Also, we never could get the temperature above 65 degrees, and while this might be good for the dead of summer, it still was chilly for us Texans.

Overall we had an excellent time, but will opt for something a bit less expensive next time we head to NYC.

It will be an experience we remember for the rest of our lives!

Las Vegas In New York

from elizabethcny
I have lived in New York for almost 15 years and the Plaza was always such a great Landmark Hotel. They have made it into a Las Vegas nightmare. Was Wayne Newton the decorator? Did they ask the Housewives of New York City for advice? It is beyond tacky - horrific chandeliers, escalators, heavy brocade.. It has lost all its charm and it is a shame because it once was such a beautiful place.

Same Old Plaza with Shiny New Duds

from FFCFan
Recent trip to New York decided to check out the 'new' Plaza and made a booking directly.

Arrival was grand looking with new Rolls Royce parked out front and the facade looked a little fresher.

The cab door was not open by the doormen who was too busy with a conversation with another colleague. This was my first flashback to the 'old' Plaza but I remained positive in anticipation.

Eventually I was assisted with luggage and moved my way into the lobby. It was beautifully renovated although it was oddly quiet given the restaurant is in the middle of the lobby (empty).

Check in was fine and the room was nice but no park view available. Seems crazy to me to pay such a price and have a very average view. According to my bellman the park view rooms are reserved for the residences apparently and a regular source of discontent.

Decided to head down to the restaurant, The Palm Court, and quickly found the reson it was empty. The pricing is exhorbitant even for 5 star New York properties. It will take your breath away.
I have stayed at The Ritz, Carlyle and Mandarin in New York and they are a bargain in comparison. Be warned.

The food nor the service warranted this pricing. In fact, it seemed like same old service from before. Slow and impolite.

Oak Room is not open and in general they definitely need more training to match the 'six star' service claim.

The Plaza - the place for that special occasion

from lakemurrayscfan
This was a once in a lifetime trip -- three generations and 2 birthdays to celebrate. My mom, who will be 75 shortly and my daughter who recently turned 16. Neither had been to New York before. We decided to go for broke and chose the newly reopened (soft open so far) Plaza Hotel because of the location on the Park. proximity to shopping and theater and because it's the Plaza! We were not disappointed.
Understand that many of the public rooms are still being renovated so if you want to stop by for a drink there's really no full bar available - they do have a Champagne Bar in the lobby. But the newly discovered and uncovered stained/leaded glass ceiling in the Palm Court is spectacular. The ceilings are magnificant in the lobby as are the elevators!
Rooms: Very spacious with fabulous bedding -- very comfortable. New to the Plaza is the butler -- unfortunately we didn't use his services for packing, unpacking or drawing a bath but it's nice to know they are available particularly if you have need for assistance.
Bathrooms -- okay, this is where they got me -- the most spacious bathroom I've ever had in New York and pretty much in any standard hotel room - I think the walk in shower was the size of the room we stayed in the last time we stayed at the Plaza before they closed! Downside -- with three women (one being a teenager) there simply wasn't enough counter space and we had to put makeup bags, curling irons, etc. on the floor under the sink. As the room was ADA compliant it may have been that our sink intentionally had no cabinets so a wheelchair could have access.
Why were we in an ADA room? My mom has some mobility issues and walks with a cane. The walk in shower was a big reason we stayed here. I had called the hotel directly to inquire about accessiblity - from the reservations clerk (Patrice) to Ulrich the reservations manager -- I have never encountered a more helpful staff. In fact, the day before we arrived, Ulrich called me directly to confirm that they understood my mother's needs -- when have you ever had a hotel manager do that? They had even placed a shower chair in the shower for her use -- we had not asked for this but knowing the size of their new shower (I told you it was huge) they realized that she may need something in there to sit on. While this may not seem like much to you, when you're worried about falls in showers this is a big thing! Kudos to the staff.
And Raphael the concierge did an outstanding job for us-- unlike typical concierge who never "come out from behind the desk", Raphael always stood up, came from around the desk and greeted us -- I'm sorry but that makes a huge difference to me. He helped us with all of our transportation needs (again, mobility was an issue for us) so this was a little different from your typical dinner reservation/theater ticket assistance. His assistance made sure we got to where we needed to be (South Pacific -- go see it!!) in nasty weather and through construction with no problem for my mom. He also surprised us with a birthday cake and champagne -- I can't tell you what a delicious surprise that was!

Only one other time in 24 years of business travel have I left a letter to the general manager of a property when I felt the staff and service went above and beyond what I would expect given the class of property. The other time was when I lived in San Francisco and was in Las Vegas on business when the earthquake hit in the late 80's.

I don't know if I am conveying to you readers how much the staff assisted me in making this the trip of a lifetime. Everyone from the doormen who helped us in and out of transportation to the waiters assisting us with seating approached their jobs genuinely happy to be there. (I understand many are returning vets of the Plaza) Bravo, Fairmont. Here's hoping I can talk my husband into staying there next time because I really can't see staying anywhere else now!

The Plaza is beautiful

from reddoc24
We went to the Plaza for a weekend to celebrate my husbands 40th birthday. I booked on the hotel website and mentioned his birthday. We had champagne and a birthday cake waiting. All the staff wished him a happy birthday. The service was superior. The food was expensive but good. The place is gorgeous. The location is great.

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Other names for The Plaza Hotel

  • plaza new york city
  • plaza hotel new york city
  • Address: 768 5th Avenue - New York City - New York - 10019 - United States
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8.0/10

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"Perfect!" - Robert

"The Worst Experience" - Alberto Bross

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