The New York Helmsley Hotel, New York City, United States

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The New York Helmsley Hotel, New York City

Traveller Reviews

Rating

5.2/10
The New York Helmsley More Photos

Official Contact Details - The New York Helmsley Hotel

  • Address: 212 East 42nd Street - New York City - New York - 10017 - United States
  • Phone: 2124908900
  • Email:
  • URL: http://www.newyorkhelmsleyhotel.com/
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 788
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"This hotel has s serious security problem. our jewelery was taken from our in room safe. The..."

"First impressions were not great. Reception staff had a fairly casual and unbothered attitude..."

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Reviews - The New York Helmsley Hotel

9 reviews (Showing 1 - 9)
Review this Hotel

Rating:

1/10
Security problem
Submitted by: ROBERT in 01/16/08
  • Age Group: 51 - 60
  • From: Ireland
  • Traveller type: Mature Couple
This hotel has s serious security problem. our jewelery was taken from our in room safe. The attitude of the hotel was, to say the least very dissapointing, not my problem type of attitude. This hotel is overated,and future guests need to be aware of what to expect.
 
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Rating:

3/10
Over-rated
Submitted by: Keri Billen in 03/23/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
First impressions were not great. Reception staff had a fairly casual and unbothered attitude towards us. The room we had was 'ok' (nothing to get excited over) but had to change it after the first night because of a serious water leak in our bathroom. We managed to get the room changed only after making three calls to reception to get them to come and do something about the problem. The second room was described as a 'complimentary upgrade' but was the same as the first apart from the replacement of the CRT TV with an LCD TV. Also one of the phones did not work, and neither did the TV remote control (not that we used it much). Bar staff had the same attitude as the recepton staff. Phone calls were extremely expensive (minimum charge of $19 (yes, nineteen dollars!) for making even a local call. Locaton of the hotel is the only positive thing I can say about this hotel. I suggest you avoid it.
 
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Rating:

7/10
Great location
Submitted by: Mal in 09/15/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
Great location, impressive front, helpful front of house and check in staff (got an upgrade for wedding anniversary)but slow check in process. Nice room, nice service in Harrys bar. First class service and food in Mindys restaurant. a pleasant stay only spoilt by small problems...no hospitality tray in room..no pool or gym. WARNING..do not make international phone calls from this hotel. Charges for call to UK, 1st minute USD18.86 thereafter USD6.12 per minute plus taxes and surcharges!! At least Jesse James had the decency to wear a mask when he robbed someone. Two 3 minute calls to tell my kids I had arrived OK cost USD 31 each. When I pointed out the high charges to the receptionist on checkout she at least had the decency to look embarrassed
 
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Rating:

5/10
I was not impressed.
Submitted by: Nimrod in 02/09/06
  • Age Group:
  • From: Israel
  • Traveller type: Special Interest/Event
This is an "ok" hotel. Simply they screwed up with the little details: no bag inside the trash can, NO minibar, television... well, for this price, I would expect for more than just "viewable" TV. Very lousy quality. Final conclusion - good location, that's it. * The review refers to the regular rooms, not the "premier’s.
 
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Rating:

1/10
Reservations will lie to you
Submitted by: Henry in 01/11/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Business Traveller
When trying to book a room at the NY Helmsley they told me that to get high-speed internet access I would need to upgrade to a 'premier' room for $50 extra. They asked me to reserve a regular room and once done, they would look to see if a premier one was available. As soon as I said I would pay for the premier one in advance, all of a sudden they KNEW there were none available on the dates I wanted to stay. They just said there may be some to get me to make my reservation, and then they were planning on telling me sorry there weren't any.
 
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Rating:

8/10
Value and comfort
Submitted by: Simon Gawn in 08/29/05
  • Age Group:
  • From: United Kingdom
  • Traveller type: Family Traveller
We recently stayed at the NY Helmsley for a weeks holiday in New York and were very impressed. It is located in a good position within easy reach of Grand Central Station and so the whole subway network. The rooms are clean and by European standards at least, are reasonably large. The staff were friendly and helpful. We didn’t use the in house bar or restaurant so we cannot comment on them. The nearby Andrews diner for breakfast and the Oyster bar at Grand Central were both excellent.
 
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Rating:

8/10
Accessible & Quite Quaint
Submitted by: Jacalyn DuBois in 06/25/05
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Budget Traveller
We found our stay at The New York Helmsley was quite pleasureable. We felt so centralized staying at this location for all of our planned events. This was my first trip of many to New York. my future husband and myself are planning on staying at The New York Helmsley Hotel for each and every visit that we make to New York.
 
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Rating:

6/10
No thrills, good location
Submitted by: Ernst Ligteringen in 06/23/05
  • Age Group: 41 - 50
  • From: Netherlands
  • Traveller type: Business Traveller
A value for money no thrills hotel. Everything you need for business: high speed internet access, clean room, desk, etc. No thrills means: no mini-bar, trouser press, etc. Comparatively well priced therefore. Excellent location East Manhattan, especially if on business to UN.
 
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Rating:

8/10
Central location
Submitted by: Paul Watts in 05/20/05
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Sun Seeker
Hotel very smart & clean. We stayed on the 38th floor, a little too high up for my liking!
 
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