Submission date: 2006-04-09 - Date of Stay: April 2006
Submitted by: AlexFox - From: United States
Type of Traveller: Family Traveller - Age Group: 31 - 40
Worst customer service ever!
I came to the Alex hotel with my wife to meet my old friend. The receptionist asked for ID's, but my wife forgot her wallet home. The receptionist named "Lisa Marie" was rude and nasty. She talked like she was a police officer and we've been arrested. She didnt even let us call to my friends' room and talk to him. We're not allowed to go up and forced to leave.
Besides, the hotel is far from its "nice & cosy" description on-line and in the books. It's dirty and the lobby is sooo small you wont be able to find a space to put your suicase.
Type of Traveller: Business Traveller - Age Group: 26 - 30
Noisy at Odd Hours in the Night
The Alex Hotel is far from serene according to one Hotel Book description. Loud, noisy, demolition trucks have plagued my experience each of the 3 times I stayed there. Even though New York City is not known for being quiet, I would expect better from a hotel. If you are looking for a more "serene" place and don't want to make a gamble, try the some of the larger hotels in New York, where noise pollution is minimal.
I stayed in the alex for 2 nights in June 2005. I enjoyed my stay right up to the point of leaving. I left my bags at the hotel during the day and came back to collect them at 6pm. At this point I indicated that I would like to change my clothes for a transatlantic flight that evening. I was told that I could not change them, and was informed I could freshen up in the Airport!!- it was hotel policy and the guy on the desk indicated he could do absolutely nothing about it. I was very surprised by this - surely this is not 4 star service. The whole experience dampened my enjoyment of the weekend and left me very annoyed.
Submission date: 2005-05-20 - Date of Stay: January 2004
Submitted by: A Travel Library User - From: United States
Type of Traveller: Weekend Breaker - Age Group: 31 - 40
New and grossly disorganised
We stayed at The Alex on New Years Eve for a romantic getaway. The room was enormous and the furnishings lovely but the stay was anything but great. They had trouble finding our reservation, we woke up to someone (a neighbour presumably) having vomited outside of our door, and when we left the next morning, it took forever to check out. We accidentally left our CD case in the room, so called the next day to ask for it, and they kept telling us to call back as no one was available to help. We did eventually get it back after several phone calls but the staff were not at all courteous.
