The Alex Hotel

, New York City, United States
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The Alex Hotel

, New York City
4 star

Rooms: 203

205 East 45 Street - New York City - New York - 10017 - United States Hotel Website | | 2128675100
587 Traveller

Reviews - The Alex Hotel

Worst customer service ever!
Submitted by: AlexFox in 09/04/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
I came to the Alex hotel with my wife to meet my old friend. The receptionist asked for ID's, but my wife forgot her wallet home. The receptionist named "Lisa Marie" was rude and nasty. She talked like she was a police officer and we've been arrested. She didnt even let us call to my friends' room and talk to him. We're not allowed to go up and forced to leave.
Besides, the hotel is far from its "nice & cosy" description on-line and in the books. It's dirty and the lobby is sooo small you wont be able to find a space to put your suicase.
Noisy at Odd Hours in the Night
Submitted by: Tim in 09/11/05
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Business Traveller
The Alex Hotel is far from serene according to one Hotel Book description. Loud, noisy, demolition trucks have plagued my experience each of the 3 times I stayed there. Even though New York City is not known for being quiet, I would expect better from a hotel. If you are looking for a more "serene" place and don't want to make a gamble, try the some of the larger hotels in New York, where noise pollution is minimal.
Not 4 star service!
Submitted by: Deirdre in 08/06/05
  • Age Group:
  • From:
  • Traveller type:
I stayed in the alex for 2 nights in June 2005. I enjoyed my stay right up to the point of leaving. I left my bags at the hotel during the day and came back to collect them at 6pm. At this point I indicated that I would like to change my clothes for a transatlantic flight that evening. I was told that I could not change them, and was informed I could freshen up in the Airport!!- it was hotel policy and the guy on the desk indicated he could do absolutely nothing about it. I was very surprised by this - surely this is not 4 star service. The whole experience dampened my enjoyment of the weekend and left me very annoyed.
New and grossly disorganised
Submitted by: A Travel Library User in 21/05/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Weekend Breaker
We stayed at The Alex on New Years Eve for a romantic getaway. The room was enormous and the furnishings lovely but the stay was anything but great. They had trouble finding our reservation, we woke up to someone (a neighbour presumably) having vomited outside of our door, and when we left the next morning, it took forever to check out. We accidentally left our CD case in the room, so called the next day to ask for it, and they kept telling us to call back as no one was available to help. We did eventually get it back after several phone calls but the staff were not at all courteous.

Historical Traveller Reviews of The Alex Hotel

Pathetic Customer Service with a Smile

from bonz123
Well as it was our honeymoon we wanted the best we could afford and putting the mainstream hotels to one side, we wanted something contemporary, personal and central.

Right from the start we had problems: we stayed for 5 nights and here is a run down of how our honeymoon started:

Tuesday - Fridge not working - blowing our hot air. Service guy called, wait for him, says machine is repaired and to let it reset for a couple of hours. Come in after a walk around the city looking forward to a cold drink and faced with warm fridge. Switch off fridge all together after it keeps us awake until 3am with noise.

Wednesday - We are offered to move rooms in the morning. We pack all our luggage before we leave the room at 9 am and give staff in lobby permission to move it to a new room and hand over our room card. When we return at 4pm, our rooms have not been changed and we have to wait another 30 minutes for manager to authorise this. Then we move our luggage 3 floors ourselves. (*** Joseph the Valet deserves a mention here because he intercepted us getting onto a lift and helped
us with some of our luggage.)

- Arrive in new room and settle down to watch some TV. TV remote not working and again call reception. TV Guy sent up a has to make several repairs to TV, including replace decoder box and remote.

Thursday - No hot water until lunch time. Told that nobody else complained about this fact.

Friday - wanted to iron some clothes for an evening out, and the iron leaked water all over clean clothes. It also had no heat coming from it. Called Lobby and waited an hour for a replacement iron. It never turned up for the duration of our stay.

- Arrived home from the movie house at 1 am. At 2am awoken by shouting in the hallway from other guests partying. This happened again 30 mins later. Praise should go to the front door security who responded on both occasions.

Saturday - Very tired, we were offered an upgrade to a better room. We declined because the thought of packing all of our luggage one day before moving and for the 2nd time in a week seemed too much to bare.

After speaking to the manager halfway through our stay we were offered $50 credit to our room. When I sent an e-mail at the end of our trip rather than fill in the comment card it was ignored and to this day we have heard no response.

A beautiful hotel, very luxuriously decorated. But that does not make a hotel great. The customer service is extremely poor and in the end we were made to feel that we were complaining too much. At a cost of $1400 for 5 nights I think that we have the right to expect things to be good and when they go wrong they should be sorted to the customers satisfaction - or the customer should be compensated adequately.

Would not recommend anyone to take a chance - better to book a mainstream hotel like the hyatt or delta - at least you know from the start that you are just a number instead of being led to believe that your hotel will offer you great personal service.

We loved our stay at The Alex

from jordigal
My 3 friends (who live in England) and I (who now live in Canada) chose to go to NY for our old friends' reunion and I booked our trip online through We stayed at the Alex from Aug 21 to 24 and we had a fabulous two bedroomed suite, room 2004. It was furnished like a luxury apartment. Great views, great amenities and loved everything about it!!!
The staff were in on a surprise and when we arrived they showed us to a room where a friend of ours was waiting to surprise us. She had flown in from Saudi Arabia to join us and the staff had helped her to spring this surprise. We hadn't seen her for 33 years!! I think the staff enjoyed the surprise as much as we did. Every time we came and went they were so friendly and helpful and we felt so much at home.
We had a great stay. The Alex is close to everything too. We can't wait to return and have told everyone we can about this lovely hotel. The deal we got was amazing!
We had a magical time in NY and staying at the Alex was part of the magic.

What a dump

from A TripAdvisor Member
I was extraordinarily dissappointed with my stay at the hotel Alex. It started off well, I must say - the lobby was spacious and well structured and the woman who checked me in was rather friendly, but once I got to the elevator, the problems began. First, you have to program in your floor number before getting on the stupid thing. Whoever heard of such nonscence? Second, the first thing I wanted to do was take a shower... but the shower is just as holier-than-thou as the elevators!!! Aparentley, you have to do some fancy mojo to get the shower started too!!! And finally, NO COFFEEMAKER at the rooms inside! What is that about? The staff was very friendly... I did have a run in with the manager of the restrant, however. Finally, I would like to add, this place should just close.

Good experience with a few exceptions

from Chendry
We stayed at the Alex for five days and found it to be a pleasant experience. The central location made it as easy to walk uptown as downtown and there are many terrific breakfast places en route to tourist destinations. Our suite was modern, spacious, and in good condition and we received prompt attention when we had questions or difficulties with any of the features. Hotel staff were friendly and courteous.

The only difficulties we had were with the amenities of the hotel such as the televisions, lighting fixtures, the shower, locks and the elevator. These were far from person friendly and generally took some practice to operate with any success. The elevator in particular seemed to have a mind of its own (we nicknamed it Hal) and would often stop at every floor to see if there were people who might like to get on. Other times, it would assign the elevator the furthest away to your floor while others came and went. This is apparently a very hi-tech set up but it left us a bit anxious about getting up and down to our room on the 31st floor.

All in all though The Alex was a great place to stay and we received a very reasonable deal with flight on expedica.

The Alex was great experience

from A TripAdvisor Member
The hotel had been open for about a month we we arrived, so some of the kinks I read about in previous reviews were corrected. The best part of the hotel is the bed linen!!! None of the usual "hotel comforters". All hotels should take notice. The beds were very comfortable. We had a two bedroom suite and found it very spacious. We could not hear any other guests and the outside noise was minimal. The staff was wonderful and accomodating. The restaurant however, was very disappointing. Watch out for their $8 (extremely small scoop) of homemade ice cream which they advertise "just call for the flavor of the day". They offered the same flavor everyday. Also the breakfast was small and extremely overpriced! The fruit appeared to be old. The restaurant notwithstanding, the hotel accomodations were extremely good.

Good on surface only

from A TripAdvisor Member
Staff was almost overly kind at check in and taking you to you room, where you felt like it was very over the top (I travel alot, so know what customer service is vs Disneyland phony). Bellman tried to turn on lights and only 2 worked, said he would have someone up and fixed before I got back from lunch. 2 calls later someone finally came up, took some lamps, but never came back. 2 calls later finally got lighting (well some of them). Walls are SUPER thin, felt like housekeeping next store was coming right through. As a matter of fact, housekeeping came barging in my room unannounced while I was laying in bed trying to take a nap. Apologized, but 5 minutes later did the same thing again, flying opening the door and my closet door. Rooms and bathrooms were extremely small, even for NY standards. TV reception was poor, which I found surprising for all the advertising on "flat panel" tv's. Only positive note was the comfort of the beds. Good for a quick overnight stay (which I did), but would be ready to get out after one day.

No Washcloths at the Alex

from A TripAdvisor Member
It was my anniversary and boy was I looking forward to getting away. The Alex is beautiful, the staff was very attentive (Maria at the front desk). My only problem and this is a pretty big one for me, there were no washcloths in my bathroom. When I called room service I was informed that there were none in the hotel. How am I supposed to wash? Hand towels just don't get it, and when they are wet they weigh a ton. I was quite disappointed. We did however receive some the next day, but the damage was already done.

Disappointing Experience

from A TripAdvisor Member
Extremely disappointed by this hotel. My room was small even for NY standards but what it pushes it to two circles is that I had a long list of problems with my room. The GM of hotel called and said she would do what it takes to correct the situation. The room I moved still wasn't great - entry way wasn't clean. After my first room and the fact I had to move I'd expect a quality service oriented hotel to do a little extra. Restaurant wise my breakfast was pretty bad. Coffee luke warm, hot cereal wasn't hot and just lackluster in general. This is a hotel with a lot of style but little substance.

Very disappointed

from A TripAdvisor Member
For the money ($300/night) the Alex was disappointing. Here are some of the issues I had: Poor building construction - even though it is new it is noisy, you can here everything from the neighbors as well as the street. You can actually see the shoddy construction in the room walls. There was fashion over function. This hotel seems to cater to business travelers yet there was no internet connection, only a TV internet service (pay per day). The desk was a joke, a small little shelf that could be slightly expended by folding the shelf out in a very flimsy manner. No hotel parking. Fancy flat panel tv, but connected poorly so picture was bad. Small elevator. Minimal closet space and hangers. No pool or workout room. Toilet flusher was a button that was so hard to push it took my wife both hands. The shower takes a trick to get to work that the desk clerk warns you about at check in, but that is not the problem - by having to pull the plunger first and then turn on the water a blast of cold water or hot water comes spraying out at you and all over the bathroom. The shower head is one of those large rain poor style, which could be nice but ours tended to spray towards the outside edges leaving a big gap in the middle where you stand. The clock is a total joke! It is so small and almost not even visible from the bed. When the phone message light flashed there was an associated dripping water sound. This was especially annoying in the middle of the night when the message light turned on even though there were no messages. I asked for direction by car from the hotel to JFK airport and both desk clerks had no idea how to get there! To summarize, this hotel simply didn't have their act polished. From customer service to amenities it was sub-standard.

excellent place - not a single problem

from A TripAdvisor Member
our 1 Br suite at the Alex was perfect. booked the Romance Package on their website. everything is what we expected. the bed was firm yet soft to the touch. LCD tv everywhere = espn highlights everywhere. my wife took a bath & watched part of an old movie & really relaxed. we had our 14mo old baby & the crib was already setup. the kitchen was extremely useful with all our baby containers and the dvd player to play baby einstein movies made it feel like home for my kid. the 2 of the women working downstairs at Riingo conversed with us & entertained our kid - just incredible service again, made you feel so VIP. the coffee was so fresh - glad we didn't have a coffee maker! and everyone working there who we came across (mostly in the elevator) were very friendly to us. also, if you don't have kids, Riingo bar was busy, looked fun

Top Local Tips for New York City

newark This is the first year we have arrived at NEWAR(Usually JFK).What a fab and easy airport.Immigration really quick 5 mins and only 30 minutes into Manhatten.

The Spotted Pig in the West end Great hip restaurant, but incredably long wait. I was pretty toasted having a two hour wait with all that great beer. Restaurant is highly rated in the New Yorker, but I would say it was fun and the food was very good for the price.

Top of the Rock/Rockefeller Center The Top of the rock is worth going to. The views from the top of Rockefeller Center were spectacular and much, much better than the Empire State Building. Totally redone recently, this attraction was worth the money!


Other names for The Alex Hotel

  • the alex
  • alex hotel new york city
  • alex hotel new york
  • alex hotel
  • Address: 205 East 45 Street - New York City - New York - 10017 - United States
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