Surrey Hotel

, New York City, United States
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Surrey Hotel

, New York City
4 star

Rooms: 131

20 East 76th Street - New York City - New York - 10021 - United States | 212 288 3700
421 Traveller

Reviews - Surrey Hotel

Historical Traveller Reviews of Surrey Hotel

Stunning, super comfortable, great staff, ideal location - want to go back!

from happyinnycchristmas
Gorgeous, excellent location, warm staff, so comfortable, quiet rooms, can only say wonderful things about the Surrey and our stay there.
Management Response from Swadama
Dear happyinnycchristmas,

Happy Holidays to you!

Thank you so very much for the great comments on The Surrey.

My name is Spencer Wadama, General Manager. I am very proud and excited to work in a great hotel and with great ladies and gentlemen. Your comments will be shared and well received.

I look forward to see you at The Surrey again. All the best for 2010.

A Cut Above the Rest!

from DiscerningTraveler01
The Surrey is a cut above the rest!

We checked in on a rainy Saturday night and before we even got out of the cab, the doorman was already fetching our luggage from the trunk of the car. We were immediately welcomed to New York and The Surrey and felt like at that moment, the hotel staff was focused completely upon us.

The location is perfect (76th between Madison and 5th Avenue), away from noise, but a short trip away from everything (shopping, dining, nightlife, etc.). The outside of the building is beautiful and you feel transformed as you enter the lobby. Upon entering the lobby, we were immediately greeted by the front desk and check-in was quick and simple. The associate at the desk was very charming and personable without being intrusive. We were offered warm towels without having to ask, a subtle touch that clearly demonstrates the customer service shown only at the finest hotels. After check-in, our associate walked us to the elevator and we were off to the room.

The decor of The Surrey is modern, yet not overpowering and we really enjoyed it. The room was equally as beautiful. The room had a large sitting area in addition to a fantastic bed and entertainment center (iPod hookup was a definite plus). The windows in the room all had wonderful views of the city as well. The bathroom was also great and the rainfall shower head was great (there was also a speaker in the bathroom that played the sound currently coming out of the entertainment center). There were plenty of towels.

Bottom line is The Surrey exhibits class all around. The staff is very attentive but not intrusive and are clearly there to serve the guests. The Surrey is my pick for NYC hotels and I would definitely recommend anyone to stay at the Surrey!
Management Response from Swadama
Dear Discerning Traveler 01,

Thank you for you wonderful reveiw of The Surrey and thank you for choosing to stay with us.

My name is Spencer Wadama, I am the General Manager, and am very happy that we could exceed your expectations during your stay.

I am very proud that my staff successfully created a great experience for you.

Happy Holidays and see you again at The Surrey.

Amazing Service

from areviewer
Opted to stay at The Surrey for a change. I've never stayed on the upper east side - but it is a fabulous location. The surrounding environment to the hotel is very cool - with great restaurants and bars.

The hotel itself has undergone an extensive refurbishment and therefore, earlier reviews are not warranted and unfairly taint what is a lovely experience.

Firstly,the staff are the most friendly and helpful I've ever experienced in an New York hotel. Nothing is too much for them and every request is met with a smile. Whilst a larger hotel may have more facilities - the personal touch from the staff more than compensates.

My room was extremely confortable and the bathroom very smart. The bar was very cool with a nice clientele - which makes a change from the normal pick up joints of some of the larger hotels in midtown.

I can't wait to return - looking forward to it
Management Response from Swadama
Dear Areviewer,

Thank you for taking the time to comment on your stay in Tripadvisor!

My name is Spencer Wadama, I am the General Manager of The Surrey. Firstly, Thank you for choosing to stay with us, and secondly, i am glad your had a great experience and enjoyed the hotel and staff.

Although we are coming off of a renovation and are very excited to have a new product to provide for our guests, more empathsis has been placed on the service that we want to provide. We are far from perfect but our goal is to really provide a genuine and personable experience for our guests. I am happy to read that we succeeded with your experience. The staff will be pleased by your comments.

I look forward to see you on your return visit to The Surrey and wish you a very happy holiday season.

Hotel staff is incredible...so proud of their newly refurbished hotel

from TexasTram
This is the first review that I have ever taken the time to write. At the Surrey, we stayed in a regular room (about 330-350 sf) and it was simply lovely. As background, we have stayed in the old Surrey, the old Mark, and the Carlyle. This hotel is a gem. The service is delightful... the staff just seems so proud of their newly opened hotel. The sheets are dreamy, the rooms are beautifully appointed, the bar is hip... what more can I say? We loved Cafe Bolud for fancy breakfast and later Three Guys for more casual breakfast fare (where we spotted NJ Gov. Corzine).
As long as the prices stay below the Carlyle, we will absolutely be back. It was terrific.
Management Response from Swadama
Dear Texastram,

Thank you for your review on TripAdvisor!

My name is Spencer Wadama, I am the General Manager of The Surrey and I want to thank you for choosing to stay with us.

I am very happy to read that our staff could make a positive impact on your experience. You are correct, we are proud of our hotel but we are very aware that our service is what makes the difference in your stay experience. I am happy to see we succeeded with yours.

I look forward to welcoming you back to The Surrey in the near future.

Happy Holidays!

t look at the candid pictures from trip advisor!!!

from jobib
I booked my room through Jetsetter.com and got a great deal. I decided to look at the reviews on Trip Advisor and was horrified by the "candid" photographs of the rooms. I assure you that the hotel is nothing like these pictures. It is truly a 5-star experience from top to bottom. Trip Advisor should remove these photographs as they are an inaccurate representation of the hotel.
Management Response from Swadama
Dear Jobib,

Thank you for choosing to stay at the Surrey.

My name is Spencer Wadama and I am the General Manager of the hotel. I am very pleased to see your posting and agree that the pictures and the old postings are not a true reflection on the current property. we are trying to work with Trip Advisor on having them removed.

I look forward to welcoming you back to the hotel on your next trip and thank you again for your support. Happy holidays to you and the best in 2010.

Outstanding hotel with wonderful staff

from LeoParde
I and my girlfriend spent the last week of Nov in New York to celebrate her 30th birthday. We spend the first four nights at the Carlton (see separate review) and the remaining three at The Surrey which was a much better choice in every way.

To start off, the location is great, just a few minutes walk to central park and the subway. The inside of the hotel is very elegantly furnished and decorated, including the rooms and truly earns the privilege of being called luxurious!

As for the staff, from the doorman to the massage therapist, I'm simply short of words. From start they charmed us and attended to our every need.

At check-in we immediately received a complimentary room upgrade due to my girlfriend turning 30 during our stay. After inspecting our wonderful room (with the most comfortable Dux bed and lovely details such as the content of the minibar and the lightning system) and unpacking we decided to skip going out for dinner since we were a bit worn out after hours of shopping and just try the in-house restaurant Cafe Boulud (http://www.cafeboulud.com). Even though we had no reservations and the place was packed, our concierge Michael succeeded to arrange a table for two after just a few minutes. After tasting the first bite of the food we realized that it has to be one of the better restaurants in New York (I almost cried out of happiness after tasting their wild mushroom ravioli - A MUST if you visit the restaurant). When I later googled the place I found out that they had a well deserved star in guide michelin and that the chef has another restaurant in NY with three stars so they definitely know what they are doing in the kitchen.

As for the spa, we both had a 50 minute massage which was really good and I used the gym once which had what you need for a few days stay. The ONLY negative thing I can point out about the hotel was that they charged $15 for 24hr wireless Internet which I think should be complimentary at a hotel of this standard.

In conclusion, I want to send a special thank to Guy who worked at the front desk and the other concierge we had contact with apart from Michael, Abraham, who really made us feel like home with their exquisite service (we actually miss them). The service was truly more than your average five-star standard and I would go as far as claiming that it could be compared with high end hotels such as the Four Seasons or Shangri-La. I only hope that the staff get the credit they deserve from the management.

All in all, our stay at The Surrey was amazing! The hotel is very elegant, classy, and modern hip. It feels like everything you would expect from a five star New York City hotel and I would definitely recommend it to anyone who can afford it. I will for sure stay at the Surrey again when visiting New York in the future.
Management Response from Swadama
Dear Leoparde,

Thank you for choosing The Surrey for your stay here in NYC.

My name is Spencer Wadama, and I am the General Manager of the hotel and of course and delighted to read your review.

Of course I am glad to see that you could enjoy the hotel and the experience, but even more I am happy that my staff could touch your experience and make it even more memorable and special. Michael, Guy and Abraham are truly amazing and professionals at their craft. they really do care about every guest and will always go above and beyond to ensure a special experience. i will ensure that they are recognized from your comments. i do understand how imporatnt it is for them to know.

I look forward to welcoming you back to the Surrey in the near future and wish you a very happy and healthy holiday season and 2010.

Thank you again.

Very Nice Hotel near Central Park!!

from BobFromNJ1
We stayed at The Surrey one night celebrating our anniversary. The hotel has recently changed hands and I believe has undergone some upgrades.

The hotel is VERY nice inside. The rooms are bigger than you might expect from a hotel in this area - plenty of room for a couple. The bathrooms are modern and it has all the things you would expect from a luxury hotel.

The employees could not have been nicer. They catered to your every need.

If you are interested in eating at the hotel, be sure to make reservations. We learned they are usually sold out as the chef has quite a following.

We were lucky with the weather and walked to Broadway for our play and enjoyed the city. If the weather is a little shaky it's a long walk from 76th street to the Broadway area. But there are lots of taxis and the subway is only a few blocks away.

I would recommend this hotel for those not operating on a small budget. It looks like it will be pricey but if you can afford it - I would highly recommend it. (They do have a special for awhile which I believe includes a spa visit and several other items - this looks like a very good deal).

Enjoy!!!
Management Response from Swadama
Dear BobfromNJ1,

Thank you for your feedback in regards to your most recent stay at the new Surrey Hotel. My name is Spencer H. Wadama and I am the General Manager. My team and I could not be more pleased with your impressions of their service.

I am glad to know that you could enjoy the beautiful weather and take the longs walks that makes this city so special. I would also agree that Cafe Boulud is a special place for dining and one that must be experienced.

Our goal at The Surrey is to provide our guests with a hotel experience with a sense of time and place unlike any other. The Surrey's approach to luxury is so unique because of its team members. We are dedicated to creating considered moments for each and every one of our guests.

I hope that we have the pleasure of welcoming you back to The Surrey in the near future. If there is anything i can ever assist you with you can contact me directly at swadama@thesurrey.com.

Warm Regards,

Spencer H. Wadama
General Manager

Feels like a home away from home

from cromwell76
The Surrey is amazing! It's very elegant, classy, and modern hip. It feels like an actual New York City Hotel. Unlike many out there that look like they're from Europe or Jamaica. The front office staff are very welcoming and very kind. I actually felt like a somebody. They're services there are wonderful. Their Spa there is very intimate, private and I enjoyed a great massage there. They have gorgeous couples rooms (2 to be exact) and their single rooms are very intimate and private. They allowed me to stay in my own treatment room without ever stepping out to move around to get to anywhere or anything. Their staff were great their amenities are outstanding. The teas they serve there are delicious! And I am a big tea fan! I got a tour throughout the hotel as well and it was very nice and humble. It felt like a luxury bomb hit my house and made it beautiful. I really did feel like home there. And I enjoyed the Spa Service there. It does need a few changes here and there with the design, but I would definitely go back!
Management Response from Swadama
Dear Cromwell76,

Thank you for your feedback in regards to your most recent stay at the new Surrey Hotel. My name is Spencer H. Wadama and I am the General Manager. My team and I could not be more pleased with your impressions of their service.

Happy to know you enjoyed the Spa and felt comfortable and relaxed in our hotel.

Our goal at The Surrey is to provide our guests with a hotel experience with a sense of time and place unlike any other. The Surrey's approach to luxury is so unique because of its team members. We are dedicated to creating considered moments for each and every one of our guests.

I hope that we have the pleasure of welcoming you back to The Surrey in the near future. If there is anything i can ever assist you with you can contact me directly at swadama@thesurrey.com.

Warm Regards,

Spencer H. Wadama
General Manager

GREAT SERVICE

from MCollins-CA
The hotel is in a great location, just few minutes from everything, great beds and the room was super clean as was the bathroom.
Customer service is clearly a priority at The Surrey. The staff was friendly, the doorman was helpful and the girl who checked us in was good, but the guy who was next to her was even better. He didn't check us in but he gave us a very warm welcome and he remembered our names and details of our conversation the next day. He was so nice and so friendly; his name was MARCO.
My wife and I had a little inconvenience with the room so we asked to speak with the manager who ended up being Marco. He was so nice and it was incredibly appreciated his help, although more than the support and solutions he provided to us, it was amazing how he listened us very carefully even when we were rude and with a attitude… He WOW us!! Also, we liked the fact that he invited us to come back to visit The Surrey and he offered himself to help us to make a reservation for the next time, it was incredible!! Well done Marco.
We've both traveled a lot for business and pleasure and we were really pleased with the service at this hotel. When my personal assistant made the reservation, I was not expecting that friendliness, I thought it was going to be like The Carlyle or The Mark but glad it wasn’t. Marco gave us a unique and outstanding service which made The Surrey the best service we have ever seen.
We truly enjoyed the hotel and the service. The next time my wife or I come to New York we would love to stay at The Surrey again…
Management Response from Swadama
Dear MCollins-CA,

Thank you for your feedback in regards to your most recent stay at the new Surrey Hotel. My name is Spencer H. Wadama and I am proud to tell you that I am the General Manager of this wonderful hotel. You are only our second guest to post a review on TripAdvisor since our reopening last week and I and my team could not be more pleased with your impressions of their service.

Our goal at The Surrey is to provide our guests with a hotel experience with a sense of time and place unlike any other. I am pleased to hear that Marco made such a positive impact on your stay! The Surrey's approach to luxury is so unique because of its team members. We are dedicated to creating considered moments for each and every one of our guests.

I hope that we have the pleasure of welcoming you back to The Surrey in the near future so that you can experience all that the hotel has to offer. Should you like to discuss your suite accommodations or other aspect of your stay in greater detail, please feel free to contact me directly at swadama@thesurrey.com.

Warm Regards,

Spencer H. Wadama
General Manager

Excellent Service, Excellent Location, Excellent Experience!

from luxuryhotelreview
From the moment you walk into the classically modern marble lobby, you know this hotel is something special. The Front Desk/Concierge staff greeted me with a warm and gracious enthusiasm. Brand new decor complete with one-of-a-kind art pieces and timeless furniture give the lobby character.

The rooms are on par, if not better, than many of the great hotels of the world. Small touches like hand-painted decals on the armoire and dark wood tones make you feel cozy, yet the view onto Madison Avenue and the Upper East Side remind you of the culture that abounds. The king size bed was inviting and plush; the desk ergonomic and just the right size. A small sitting area overlooking the city comes complete with a Vanity Fair and Lanvin "dictionary." The bathroom is elegant and spacious; a large shower with a rain head comes in even the most basic "salons."

The Cafe Boulud, off of the lobby, was exquisite. Innovative dishes and attentive service make this restaurant a must when staying at The Surrey. You must try the ravioli!

Besides the wonderful decor and top-of-the-line amenities, the service is what really sets this hotel apart from the rest. Each staff member I encountered was polite, friendly, and helpful. It was almost as if every employee was the hotel's concierge! Small details, like pronouncing my name correctly on the phone, (a rarity in most properties) were always considered and even more thoughtfully completed.

Top Local Tips for New York City

Central Park Tips and Go Early to the Statue of Libery/Ellis Island Go as early as possible to the Ellis Island/Statue of Liberty ferry dock. Limit amount of tickets to go inside of the SOL and they sell out fast. Plus, the lines are super long later in the day. Bring snacks for the family in a small bag/backpack. Bags will be checked by security but the food was allowed. Central Park is huge with so many things to do. Plan ahead by checking out the central park conservancy website. If you become a member in advance, you will then receive discounts and perks to help your dollar stretch and increase your knowledge of CP. I didn't find out about the discounts until afterwards.

subway is easy to use Buy a METRO Pass and use it to ride the subways and buses. It is very easy. Just swipe your card when you enter and then you can use it again on the bus like a transfer. It is fast and easy and so mush cheaper than a taxi. Only $2 per ride.

Dining Cafe Bouloud is in the Surrey Hotel and that was one one of the reasons we picked the since we knew Daniel had started it. It was definitely not a four star restaurant. Ordinary food at astronomical prices. We have had better food in Two Harbors and Grand Marais, Minnesota.

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Other names for Surrey Hotel

  • surrey suite hotel
  • surrey hotel new york city
  • surrey hotel new york
  • surrey hotel
  • Address: 20 East 76th Street - New York City - New York - 10021 - United States
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