Soho Grand Hotel

, New York City, United States
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Soho Grand Hotel

, New York City
3 star

Rooms: 367

310 West Broadway - New York City - New York - 10013 - United States Hotel Website | | 2129653000
716 Traveller

Reviews - Soho Grand Hotel

Brilliant for cocktails and shopping
Submitted by: Lucy in 04/07/06
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Young Couple
The SoHo grand is a fab hotel - seconds from all the important shops of soho, from boutiques to the superprada if you are feeling flush.

If you want they can deliver a goldfish in a bowl so you can have a little pet for the duration of your stay - random but lovely.

Also the bar is mega, and tends to have a big line outside on thursday/friday nights, which you can jump if staying in the hotel.
The perfect hotel for a short break
Submitted by: in 04/07/05
  • Age Group:
  • From:
  • Traveller type: Young Couple
I visited the Soho Grand in June 05 and it was one of the best hotels I've ever stayed in. The location is right in the centre of Soho on West Broadway with lots of cool shops and restaurants.

The hotel itself has a magnificent lobby on the first floor and two great bars which are very popular. The rooms are well designed with excellent air con. We had a lovely view of the NY skyline including the empire state building. Overall the hotel just has a great feel to it and I would highly recommend it especially for young people.
Style and sophistication in Soho
Submitted by: Colin Mckay in 30/06/05
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Culture Vulture
Ideal for those bored with faceless midtown chain hotels, the Soho Grand is all about style. It isn't cheap though and the standard rooms are small. I suggest going the whole hog and upgrade to a corner room, collect a Sounddock for your iPod from reception along with a fish for your room and enjoy.
Location, charm and panache
Submitted by: Theron Taggart in 20/05/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Young Couple
Soho Grand could not be easier to get to - right across the bridge. And what a great location - you can walk to shopping on Broadway, dining about everywhere and the theatre district. Great interior space - loving attention to everything from the charming iron staircase to the music selection in the rooms. Management is responsive and service is beyond reproach. Pet-friendly, including an outdoor waterbowl and a number of delicious treats and even more indulgent ways to pamper your pooch. Only identified opportunity for improvement is the size of the rooms - which is pretty much normal for all rooms below $1,000 a night in Manhattan. This is a best-choice for anything from a romantic weekend to a weekend with the friends!

Historical Traveller Reviews of Soho Grand Hotel

t stay here

from Vic-toria
I was totally disappointed by this hotel. We arrived very late at night after a nightmare journey last August. Even though we'd phoned through earlier to advise arrival time, the lobby was deserted and we had to wait 15mins while a guy from the bar tried to get us assistance. Then we had a terrible room right next to the generator and when we checked out another room, the neighbours were having a full blown domestic for the whole floor to hear. Even the bell boy advised us to stay where we were! We'd booked up a weekend deal which included champagne, free CD, chocolates etc etc. Of course we couldn't expect this on our late arrival but it didn't show the next day and we had to ask twice before we received anything and then felt bad for asking! The bath filled up when showering and still did so after being 'fixed'. When we phoned for a guy to fix it and asked them to give us 30 mins to get dried and dressed, he arrived in 2 mins and fixed it while we were still in our towels! We spent 3 nights in this hotel. I phoned twice to speak to the manager who never returned our calls. It was only the night before we left that we got to speak to the woman on concierge who was most apologetic. We told her that we were leaving at 6am the next morning and after listening to our complaints she offered us complimentary breakfast the next morning. When i asked her what time the restaurant opened, she said 7.30am! I know this place is meant to be great, but I can tell you that we won't be staying there again. Totally inadequate service which lets down what could be a great hotel.

The rooms are awful and the service is clinical

from A TripAdvisor Member
What a disappointment! The foyer, bar and lobby are so promising but the rooms were plain ordinary given the cost. Our room was so dark we were tempted to ask for another room light. In -20 New York temperatures the heating blew only "mildly warm air". The provision of soaps and shampoo was nothing short of stingy. Much better deals around than this.

Loved Soho Part 2

from A TripAdvisor Member
Okay People, Stayed there again and the room this time was very comfortable. I did not run into a single rude person. All of the staff went out of there way to be extremely welcoming. As always the doormen were a "Class Act". If anyone has anything negative to say about the staff well maybe the staff is not the problem. They were wonderful. T

Friendly, comfortable, and convenient

from MiamiTimbo
I recently returned from my third visit to the great hotel. In my opinion they have the friendliest, most informed staff; they really "get it." The rooms are smallish compared to other cities, but large when compared to the other boutique options in New York. And I find the decor warm and inviting with special touches like the CDs on the desk and the great snack bar. But it's really the location that keeps bringing me back. I would highly reccomend this place if you like Soho.

Why do the wrong people travel?

from A TripAdvisor Member
LOVE everything about this hotel, it is quintessentially Soho from the industrial cement-floored lobby to the soothing chic rooms. For the wrong people, the hip staff might be intimidating. But I always found them friendly and professional. It all depends on your expectations, but for me this is Mercer style at a much affordable price.


from A TripAdvisor Member
Totally underwhelming experience. King beds that aren't really king, incredibly poor ventilation in the rooms (think 60s era window mount ventilation boxes in roadside motels), dark poky rooms. Food and service at restaurant worse than a decent Sheraton Minimal to no service in basic areas (like concierge, security/doorman - my favorite was coming down at 6AM to hop a cab to the airport only to find a deserted ground floor with some guy smoking up in the foyer. Ended up running up the street to flag a cab myself - cabbie asked me why their doormen weren't around). Good features - coffee machines on every floor, pleasant staff, reasonable prices on things like room service, etc.

Bottom line - if you want to stay in SoHo, and you're not really price sensitive, don't do it here. Try 60 Thompson or the Mercer. If price is an issue, you might still do better to try a W or a Schrager, though you won't be in SoHo - this hotel isn't insanely expensive, but it isn't cheap, either.

So Terrible

from ABCnyc
My husband and I live in NYC and booked 2 nights here as a mini-getaway for the weekend from our kids. It was so disappointing. Our "Deluxe King" bed was the length of only a Full size bed. I'm 5' 10" and my husband is 6' 2" and our feet were hanging off the bed, so we slept curled up on our sides. The front desk didn't think there was a problem with advertising a "King" bed that is not "King" by mattress industry standards! Plus, the bed had only a skimpy flannel blanket covered by a rough linen-ish top, so if you are looking for a plush, cozy bed with lots of fluffy duvets and pillows, do not come here.

The window shade broke (apparently this is a a common problem and the hotel is getting new ones soon); there was a draft of cold air coming through AC/heating unit in the wall (it was 18 degrees in NYC!) and when the heat did come on, it was very loud, like in a cheap motel; the non-slip decals on the bottom of the white tub were dingy grey; there was no dresser; the TV picture was fuzzy as if there was no good cable connection; and the room was very small.

Our room was so depressing and uncomfortable, we moved to the W Union Square, where we enjoyed a huge, extremely sunny room facing Union Sq.
Park and blue skies and slept for hours in a PROPER "King" size bed with a fluffy duvet and overall more plush furnishings.

d avoid the So-so Grand

from CarlyVO
For the money, you're better off at the W or one of the Ian Schrager properties. The location is great, but the rudeness of some staff and lack of amenities mean I won't be going back. There is no turn-down service, no one at the door during most of the day and night (I was told they have a security camera in case anything happens- what's a security camera going to do, and, more importantly, how is the camera going to help me with my bags?), the shower backed up, housekeeping began, loudly, at 8:30, and I was charged for toll-free calls as "local calls" with no notice in the guest handbook or elsewhere. My (polite!) request to have those charges reversed, along with the request of another guest in line before me to have mysterious mini-bar charges removed was met with sympathy by the front desk clerks, but did not receive the necessary approval of the little dictator of a front desk manager who rolled his eyes and treated us like we just wanted to weasel out of something.

I could maybe overlook a shower malfunction or an over-eager housekeeper, but I can't forgive a staff that acts like they don't want you to stay with them.

Soho kinda Grand

from A TripAdvisor Member
When you walk in the place is amazing, they did a great job decorating.
The staff was mediocre at best. My feeling is that if I am paying to stay somewhere, I by no means need to impress the door man or front desk attendant and that is exactly the way they act. You are in the service industry and probably can't afford to stay in the hotel you work at... The view was outstanding and I loved the furniture and music collection until we had a knock at the door telling us to turn down the stereo. It was something like jazz not playing loud enough to even be heard in the bathroom (10 ft. away tops). All in all if you take out the staff you have a great place and if you want to feel like you are as classy as a NYC bellhop this is your place.

Honeymoon Stay

from A TripAdvisor Member
My wife and I just got back from a 5 night stay at the SoHo Grand. The location of the hotel in our opinion was excellent. Right in the middle of SoHo and a short walk from Greenwich Village, Tribecca, Little Italy and ChinaTown. The eating and shopping around the hotel was awesome and it was actually relaxtion to stay in that location because we were away from all of the hustle and bustle of midtown. The hotel itself was Ok.
The library bar was a hit but the service was overall not that good. We were to have a complimentary bottle of champaign in our room upon arrival but we had to ask for it, room service food was horrible (do not get the pizza) and the pay per views movies in the room did not work along with the floor ice machine. We stayed on the 10th floor but had to walk up to 14 to find a machine that worked. We had an excellent view of the Empire state building which made the room itself even better. The room itself was small but what you would expect from Manhatten. I would stay the hotel again for the location but not for the service. If you want to be pampered go somewhere else but if you want location I would recommend the Grand. Very swany and upscale.

Top Local Tips for New York City

Ask the locals! Make sure you ask the staff and locals where to go rather than go by the guidebook. What is a hot new bar or club acc to your book may already be forgotten about by now! People are happy to tell you where to go. One guy at The Mercer told us about a cool club which isn't advertised and had no sign. We'd never have known about it otherwise.

Lombardis The best pizza i have ever tasted and i have tasted a few!!!

Don't depend on hotel staff to always be correct Use mapquest and print out any locations where you are staying and locations you want to visit. Do not depend on staff at major city hotels for information, because many of them are not experienced enough either because of turnover or lack of training experince. Use internet to help you be iformed about information you might need or want for you stay.


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  • Address: 310 West Broadway - New York City - New York - 10013 - United States
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