Roger Smith Hotel

, New York City, United States
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Roger Smith Hotel

, New York City
3 star

Rooms: 130

501 Lexington Avenue - New York City - New York - 10017 - United States Hotel Website | | 212 755 1400
487 Traveller

Reviews - Roger Smith Hotel

2/10
Unfriendly staff, poor service
Submitted by: Espen in 27/08/07
  • Age Group: 31 - 40
  • From: Norway
  • Traveller type:
I stayed for two weeks, and was very disappointed. The hot water was turned off in our room every night after 1 am - which was inconvenient as I worked late and never returned until 2 or 3 am and had to shower in cold water. On the fourth night, after LOTS of complaining to the receptionist the water was turned on. Unhelpful and unfriendly front desk too. I don't expect the Four Seasons for $250 in NYC, but I expect more than this. I would not recommend this hotel to anyone.
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1/10
Nice Rooms, Horrible Service
Submitted by: John in 27/09/06
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Business Traveller
The Roger Smith has location and very clean and beautiful rooms, matched with a surly front desk clerk and no sense of service. Our check-in was delayed while this person did his paperwork, and a later commitment to wrap flowers was not fulfilled; no sorry, just the NY "tough luck" attitude. Avoid this place if you want a pleasant experience.
10/10
Great hotel
Submitted by: Corinne in 28/01/06
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Weekend Breaker
We loved the location and the hotel was
clean and staff was friendly. We are
staying again in a couple of months.
Highly recommended. For all you coffee lovers...starbucks is next door!!!

Historical Traveller Reviews of Roger Smith Hotel

Problems

from Lillyw
I stayed at the Roger Smith from Jan 28th, 2006 through Feb 2nd. The room was charming but very noisy - I could hear everything said in the room next to mine, as well as intense street noise. The website had advertised live music in the bar and frequent salons, neither of which exist. I could not attend the bar because the (non-live) music was so loud. And when I checked out they charged my charge card and put a hold on another account for the same/full amount. I've tried for five days to get them to release the hold, which they have not done. I spoke with a very rude representative today who said she would take care of it though she was "in no way obligated to do so." I am very surprised. There are others working for the hotel who are lovely people but this woman, a supervisor, was extremely unprofessional and rude. I would not return.

Great hotel for family

from BCNES
We stayed in the hotel from December 3, 2005 until December 9.
Travelling to NY with my wife and our two sons (aged 20 and 17 years) and as for the dates impossible to get double bedrooms we shared a suite with 3 rooms (1 double, 1 single, 1 living room with transformable double bed) complete bathroom, besides also a small kitchenette. Having gathered a lot of experience travelling around in Europe over the past years we can highly recomend the RogerSmith.
Attendance at the front desk: friendly and efficient
Porter: patient
Cleanliness: Very clean
Rooms: spacious
Heating: O.K. in most of the rooms (Temperature in the outside reached minus 5 degrees Celsius.)
Breakfast: Continental
Very good wi-fi coverage. It is free!
Notice: This hotel is very well considered among European visitors. Therefore, book your rooms well in advance.
Nearby the hotel you can find a lot of nice places for lunch and dinner.
Of course we will come again.

A great hotel

from EDEN323
My partner and I stayed at the Roger Smith during Thanskgiving 2004 and into the first week of December. We found it very clean, comfortable and friendly. The desk staff were helpful and let us store our luggage there after we checked out, coming back later that day to collect and get a shuttle to JFK. The free buffet breakfast was amazing - so much food and drink to choose from!

Location is excellent, only a few blocks from Grand Central and within easy walking distance of Seers, Rockerfeller Centre, NBC store and many other great shops.

The only downside was the noise from Lexington all through the night, but you get that with most big city hotels. I'm a light sleeper so was disturbed but my partner slept like a log and had no complaints. Still a refeshing shower in the spotless bathroom and a tasty breakfast and I was ready for another day of sightseeing!

I would recommend this hotel especially if you get a good deal like we did through Expedia.

value comes with a price

from A TripAdvisor Member
We stayed a week. Room was cleaned daily, but the accumulation of dust under the bed and tv stand was pronounced. Street-side room was particularly noisy with loud motor cycles leaving the night club next door. The bar looked like a nice cosy place to watch the street and unwind, but there was an indifferent bar tender each night with the TV or loud radio blaring. No wonder it was mostly empty. Staff service was uneven. we had great help when we arrived. But the desk clerk we asked to book us a car for an early airport trip didn't do it. But the same bellman who helped us when we arrived flagged us a taxi. good location

Urban Bed and Breakfast

from gregandsharonb
Excellent and quaint city B & B - excellent complimentary breakfast amid Lily's Restaurants spirited wall paintings; cool and quaint room; convenient location and very nice rooftop garden overlooking parts of the city. Also, there is free internet access in the lobby and you can make free local calls from your room. Room size was perfect but could of used a coffee table or something to eat on (we just pulled up two chairs which worked fine, but...), furniture was B & B style - pleasantly reminescent without being too old - and very comfortable bed and beddings. And you must check out the garden, if only to relax for a few minutes after breakfast, it's both hip-looking and leisurely - a little oasis in an urban setting. Downside: our shower had extremly low pressure and the hot/cold wasn't all that stable- however we talked to people in lower floors (we were on the 15th) and they said their shower was fine. You get a lot for moderate prices and we would stay there again!

Terrible - Shabby - No A/C - Dirty - Avoid

from out8974
90+ degree days - little or no A/C. Used condom found in the bathroom, which was dirty in additon to this -- shabby furniture (pull out couch broken) breakfast room understaffed and not very clean - overall this place is a dump

Fabulous value for money and great location!

from A TripAdvisor Member
In my experience, New York hotels are overpriced and poor value for money. The Roger Smith has changed my mind. I stayed with 2 friends this April and had a wonderful time.

The room was spacious with 2 double beds, nicely furnished with cotton sheets and comfy pillows. The bathroom was clean with constant hot water and a nice, powerful shower. The room was cleaned beautifully every day.

The reception is very pleasant with original artwork which is a nice touch. The staff were always charming and helpful.

Breakfast is included in the price and was a real treat. A great array of pastries and also some cereals, yogurts, juice, tea and coffee. A buffet where you can eat as much as you like.

The location is simply perfect. We walked everywhere and everything was in walking distance. Even if you are not a walker, the subway is located a mere 4 blocks away in either direction.

I cannot recommend this hotel highly enough. Superb value for money and really it merits more than the 2.5 stars it currently has. Thank you for such an enjoyable stay!

Nice rooms for the price

from A TripAdvisor Member
This hotel is a great find. The rooms are spacious (by Manhattan standards) and clean, the linens and furnishings are high quality, and the common areas contain interesting artwork. Also, a great location on the East Side.

loved this hotel !!!!!!!

from A TripAdvisor Member
my daughters and I stayed in this hotel april 2005 and loved everything about it. our room was adorable. all yellow and white which made it bright and sunny with windows overlooking lexington (which was a bit noisy but thats part of the new york experience). the room was large with a desk, 2 chairs,iron beds, and a nice large dresser. we also had a refrigerator (which was nice for drinks after long days of walking). the bathroom was nice and had plenty of room with nice toiletries and a blow dryer. the free breakfast in the morning was great and served until 11:00 on weekends!! the bar is so cute and cozy and the original paintings the owner has done on the walls are so cool and adds to the uniqueness of this hotel. the staff was very friendly. we had a horrible hotel the last time we were in ny so I was nervouse about booking another one online but this time we got really lucky with the roger smith. after a long day of walking we actually enjoyed sitting in our room to relax awhile. it was so pleasant.also the location was great. I feel we have found our hotel for future visits. If you are looking for a cozy unique hotel(all the rooms are decorated different) with a bed and breakfast feel this hotel is worth a try.

t Stay at the Roger Smith

from GlobalEyes
We all want a hotel that can give us good value for our money. I'm sure you'll agree with me when I say there are some simple elements of a hotel that give it such value. One of which is service - and believe me, I'm a reasonable guy - but the Roger Smith Hotel's service is simply awful, and I want those of you who are thinking about staying here to reconsider.

I took a shuttle to the Roger Smith Hotel one late night. Upon being dropped off, the shuttle driver locked himself out of the van while it was still running - my bags were still in the van, as well. Ok, so a bit of a problem, but with the help of the hotel (because I'm a scheduled 5-night guest) you'd think we could get a locksmith or someone from AAA, etc. The guy working the front desk at the Roger Smith refused to pick up the phone and call for help. He said it had nothing to do with him or the hotel. Unbelievable. Show me some service and flexibility, man. I wasn't asking for the hotel to pay for the locksmith - I just wanted some assistance in finding somebody who could help. Something along the lines of a Yellow Pages search and telephone call on behalf of one of your guests......hotel customer service at the Roger Smith.....non-existent. Keep in mind as well: this was late at night and the front desk was clear of guests and phone calls. Yep, it was frustrating to say the very least.

That's my review. I honestly suggest you think about staying somewhere else - there are plenty to choose from.

I eventually got my bags with the help from someone working at a nearby Enterprise Rent-A-Car.

Top Local Tips for New York City

Ask for a room at the back. Ask for a room at the back. Ok, so the view will be non-existent, but it'll be silent. Honestly, you won't know you're in NYC....stroll to Times Square via O'Briens bar (on 46th between 5th & 6th) for fantastic food & great beer. Also, check out the hotels art events...as well as at least one breakfast/meal in 'Lilys' downstairs.

New York Transportation The flat rate of $45 from JFK to Manhattan is good value if there is more than 1 of you and you only have to pay the toll on top ($4.50) plus gratuity of course. Also the 7 day metro card for $24 is good value, you can use it on the subway and the buses.

transport be sure to buy a ticket for the underground its the best way to travel and easy to find your way around after one or 2 trips,also i would choose the empire state building over top of the rock ,if you only do one,

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Other names for Roger Smith Hotel

  • roger smith hotel new york
  • roger smith hotel
  • hotel roger smith
  • Address: 501 Lexington Avenue - New York City - New York - 10017 - United States
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