Radisson Martinique on Broadway Hotel
, New York City, United States
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Radisson Martinique on Broadway Hotel
, New York City
Rooms: 532
49 W 32nd St
- New York City - New York - 10001 - United States
Hotel Website |
(212) 736-3800
1024
Traveller
Reviews - Radisson Martinique on Broadway Hotel
I look forward to staying there again...
Submitted by: Lucy in 26/01/06 - Age Group: 18 - 25
- From: United Kingdom
- Traveller type: Budget Traveller
The location is absolutely perfect for sightseeing in New York. My friend and I stayed in the Martinique in November 2004 and are returning this year. The rooms were clean and contained all you needed for a comfortable stay. The staff was friendly and the concierge could not do enough to help you. Both my friend and I would highly recommend this hotel, and the Brooklyn Bagel Cafe just around the corner on 5th avenue is a perfect place for breakfast and to use the internet. Ideal!
Needs a major overhaul
Submitted by: Cynthia Chanatry in 23/05/05 - Age Group:
- From: United States
- Traveller type:
This is the second time I have stayed in your hotel. Both times, the bathrooms had mould around the tub caulking. When housekeeping tried to clean it, they were unable to do so. I am allergic to mould. Also, it took hours to get housekeeping to come up and solve the problem. The carpets in the rooms were dirty and worn. Service in the restaurant for breakfast was poor. The location of the hotel was excellent. One of the attendants in the gift shop who acted as concierge was surly and unhelpful. One was very helpful. Your concierge service needs a major overhaul. You would benefit by having a professional one.
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Historical Traveller Reviews of Radisson Martinique on Broadway Hotel
Good value for the money!
from A TripAdvisor Member
This hotel was above average. There were mixed reviews on the boards and not that much information out there when we were booking it, so here goes:
Great location, very clean. Two blocks from Macy's, 10 blocks from Times Square, two blocks from the Empire State. Cleanliness in a hotel is the most important thing for me, and I'm fairly picky/squeamish about some things. I can put up with bad service, but not a dirty hotel. So we were pleasantly surprised! The rate was about 115/night I believe. But I ended up getting a discount, paying 99/night 9see below) Excellent service, especially the bell desk. The bellman was loading our bags onto his cart minutes after we arrived, took it up to our room right away. Check in was easy, although we arrived late at night. Check out was even easier. Good security, you have to show your room key every time you come into the hotel. Good buffet breakfast in the lobby restaurant (not included), 11.99). Again, good service in the restaurant. The room was clean, good towels, decent furniture, tv, alarm clock, iron, big closet. I think the hotel must have been recently renovated, as everything looked new-ish. Small room, average bed, a double I think, no view. We stayed in Room 1815. It was very quiet, fairly secluded and tucked away at the back of the hotel, on the top floor. Our friends had a good room, good view, no closet. We noticed a lot of airline staff stayed there. That says a lot, I think. They even had their own check in desk!
Problems were minor: 1) first morning, our room was not cleaned. We arrived back about 10 pm. I called the duty manager, who apologized profusely, sent up clean towels within minutes, and knocked our rate down to 99/night for the duration of our stay. No problems at all after that. 2) we ordered coffee from room service Friday morning *almost 7 bucks for three cups!! When we left on Monday, the tray was still sitting in the hallway, right where we left it. Again, a minor problem.
Advice: go to Speedy's across the street for coffee. Great food too, we ate there three times and it was amazing. The coffee provided for the coffee maker in the room was horrid. Room service coffee was good.
Overall, this was a good hotel, great value for what we paid. We will definitely stay there again.
Great location, very clean. Two blocks from Macy's, 10 blocks from Times Square, two blocks from the Empire State. Cleanliness in a hotel is the most important thing for me, and I'm fairly picky/squeamish about some things. I can put up with bad service, but not a dirty hotel. So we were pleasantly surprised! The rate was about 115/night I believe. But I ended up getting a discount, paying 99/night 9see below) Excellent service, especially the bell desk. The bellman was loading our bags onto his cart minutes after we arrived, took it up to our room right away. Check in was easy, although we arrived late at night. Check out was even easier. Good security, you have to show your room key every time you come into the hotel. Good buffet breakfast in the lobby restaurant (not included), 11.99). Again, good service in the restaurant. The room was clean, good towels, decent furniture, tv, alarm clock, iron, big closet. I think the hotel must have been recently renovated, as everything looked new-ish. Small room, average bed, a double I think, no view. We stayed in Room 1815. It was very quiet, fairly secluded and tucked away at the back of the hotel, on the top floor. Our friends had a good room, good view, no closet. We noticed a lot of airline staff stayed there. That says a lot, I think. They even had their own check in desk!
Problems were minor: 1) first morning, our room was not cleaned. We arrived back about 10 pm. I called the duty manager, who apologized profusely, sent up clean towels within minutes, and knocked our rate down to 99/night for the duration of our stay. No problems at all after that. 2) we ordered coffee from room service Friday morning *almost 7 bucks for three cups!! When we left on Monday, the tray was still sitting in the hallway, right where we left it. Again, a minor problem.
Advice: go to Speedy's across the street for coffee. Great food too, we ate there three times and it was amazing. The coffee provided for the coffee maker in the room was horrid. Room service coffee was good.
Overall, this was a good hotel, great value for what we paid. We will definitely stay there again.
s Day weekend!!
from A TripAdvisor Member
My mother, sister and I just spent 3 nights at the Martinique on Broadway for 3 nights. We had some problems when we got there with our room not being ready but the front desk manager got us another room right away and gave us free coupons for drinks and appetizers in their bar. I found the staff to be friendly and the security very good. Whenever we needed anything (pillows, towels,washcloths) the staff was always very prompt in bringing it to the room. We really enjoyed the Irish Pub down the street "Jack Dempsy's". We ate dinner there twice and I would go back again.
Friendly and helpful staff
from JamesRoss1
We stayed at the Martinique for 3 days and can only compliment the attitude of the helpful and friendly staff. We initially had a problem with our room due to work on the heating system which was not fully completed. The duty manager immediately apologised and moved us to a superior room. Would most certainly stay again.
Holiday Inn Martinque On Broadway - thumbs down im afraid.
from Sammyb90
Firstly, what a place. For both of us it was the first time to stop off in NYC for the weekend. It was wonderful, I think that we managed to taste just about everything in the short two days we were there... But we didnt sleep much... nor spend very long at all in the hotel room (read below). For those new to the city prepare to spend a wad of cash.... It seemed to fly from our wallets! The people were very friendly and helpful on the whole. Sightseeing was expensive, and there were queues for most attractions. Food on the whole was inexpensive, and the portions large.Turning now to the hotel, which, unfortunately was the downside to this trip. The Holiday Inn Martinique was awful, simply awful. Firstly, we arrived about an hour later than planned (5.30pm). There was a huge line at check-in (at least half an hour), despite being priority club members we weren't offered the promised priority treatment. The clerk checked us into a single room!!!! After we had paid for and reserved a double!!!! BEWARE. The room was marginally larger than the bed, had no closet space - certainly a lot smaller than the photographs on the website suggest. In the bathroom, which was small - but adequately sized, grout was colored black in places - evidence of mildew. Also the bathtub looked like it had been there, and well used for more years than it probably should have been, with clear discoloration. The bed, yes the bed. Well it was a 'double' as they described, double in the fact that two people could lie in it with a sheet of paper to separate them! (most people wouldnt call it a double to look at it tho!) The sheets however were clean and fresh. We did complain, primarily about it being a single room - however, reception took ages to answer, and REFUSED to acknowledge their mistake. A second call to the manager, they acknowledged the error, but tough - the hotel is full! They offered to move us on our second and final night.We didnt come to New York to complain and waste time dealing with sub-standard service, so we let the matter lie. And we did have a mind blowing, exciting weekend which we wouldnt miss for the world.We had one incident with the check-in/security, when our swipe card didnt work. They refused me access to the room as my name wasnt the same as my partner - despite me showing full photo id. This was exhasperating and very frustrating, and needed me becoming VERY ASSERTIVE before they would do anything about it.However, whilst we were checking the room before check-out, we had the misfortune to check under the bed... and saw [1] a packet of snacks had been emptied under there (some time before), [2] balls of hair and fluff.. So it would seem that the room service doesnt really clean the rooms thouroughly.The staff overall were not welcoming, and you feel very much part of a production line, rather than a guest of the hotel.On check out, we pointed out the bad aspects of the hotel to a very patronising manager who had the good grace to give us $50 of Holiday Inn vouchers. We've stayed in other Holiday Inn's where the service and standard has been exemplary. Unfortunately, Martinique on Broadway isnt one of these properties. So its a great big thumbs up to the Big Apple, but a disapointing thumbs down to the Holiday Inn.
Highly Recommended
from Daydreammer
My college daughter and I stayed 8 nights at Holiday Inn Martinique on Broadway. We were very pleased with our accomodations, the service, security, cleanliness, location, and treatment we received. We would definintally recommend this hotel and stay there again if in NYC. Great location!
Bring your own TILEX
from A TripAdvisor Member
If you want service, do not stay at the Holiday Inn Martinique Hotel.
The down fall of that hotel is the rude Managers that are currently working there. I remember when the hotel first open about 4 or 5 years ago the respect, the service and friendliness the managers gave the guest was very very satisfying. The front desk employees always had a smile and the room attendants were so attentive.WHAT HAPPEN! Know with the exeption of Carolyn, I think that's her name everyone at the front desk is grumpy. And the housekeepers look like their most loving relative past away. Well I understand about the housekeepers because i called housekeeping and asked to speak to the director,because the grout in my room was disgusting. I remember her name because i made sure i wrote it down. (GETA ) I explained the problem with the grout she said she will take care of it. I went to my meeting and when i returned the grout was extremely white I proceded to remove my clothing and got in to shower. When I finished taking my shower I noticed that the grout was the same way it was before I complained to Ms. Geta.
Apparently the director of housekeeping at the holiday inn paints the grout instead of good old fashion tilex and a grout brush. When I called to speak to her Ms. Geta was very offensive and slammed the phone. This hotel I will never visit again. THANK YOU GETA!!
The down fall of that hotel is the rude Managers that are currently working there. I remember when the hotel first open about 4 or 5 years ago the respect, the service and friendliness the managers gave the guest was very very satisfying. The front desk employees always had a smile and the room attendants were so attentive.WHAT HAPPEN! Know with the exeption of Carolyn, I think that's her name everyone at the front desk is grumpy. And the housekeepers look like their most loving relative past away. Well I understand about the housekeepers because i called housekeeping and asked to speak to the director,because the grout in my room was disgusting. I remember her name because i made sure i wrote it down. (GETA ) I explained the problem with the grout she said she will take care of it. I went to my meeting and when i returned the grout was extremely white I proceded to remove my clothing and got in to shower. When I finished taking my shower I noticed that the grout was the same way it was before I complained to Ms. Geta.
Apparently the director of housekeeping at the holiday inn paints the grout instead of good old fashion tilex and a grout brush. When I called to speak to her Ms. Geta was very offensive and slammed the phone. This hotel I will never visit again. THANK YOU GETA!!
Better than expected...
from A TripAdvisor Member
Having read some bitter remarks about this hotel I found little to complain during my 8 nights stay in march 2004. I booked the room online on the Holiday Inn homepage, the reservation worked, the room was very clean with a view, the room service was excellent, the staff nearly almost friendly. The location of the hotel is excellent, you are within minutes at all locations in Manhatten. Two negative remarks: though the hotel has only a few lifts some are constantly out of order, that takes some time, do not use the phone exept for local calls, the price is absurd. Tip: book early online, the rates seem do differ from day to day.
Good for tourists, not business travel
from fenwayman
Stayed for three nights at the Holiday in Marinique on Broadway in early March, 2003. The room was clean and spacious, well lighted, and well furnished. The housekeeping was excellent. I found that using the dialup internet access in the rooms was impossible; it took three or four attempts (each costing $1.00 for the local call) to get a 22,000 kbs connection that was not suitable for uploading data. One or two of the elevators was out of order the entire stay, so getting in and out of the building was not easy during "rush hours". If I had not been under pressure to use e-mail and to get to and from the worksite quickly, it might have been better.
Not a valued guest of Holiday Inn
from A TripAdvisor Member
I have the say this is the worst hotel I have ever stayed at in NY. I felt like I was not a guest of the hotel because I was told by the Holiday Inn staff that I booked the room through an online site and did not have the same priviledges as a hotel guest who books the room through Holiday Inn. I was told I have a room with a view and a Queen size bed only to find out I had no view and two twin beds and they said sorry you are not a Holiday Inn guest of the hotel. The manager then said how can I make your stay better, but sorry you are not a guest of Holiday Inn cause you booked it online. The rooms were a hole in the wall and the bathrooms were filthy, you had to disinfect from the dirt cause you could not call the front desk to assist you because you were not a guest of the hotel cause you booked the room online. I would not recommend this hotel chain to anyone, you are better off sleeping with the homeless on Broadway cause they have a cleaner piece of cardboard and nicer manners then the Holiday Inn.
I recommend this hotel
from vraiblonde
My daughter and I stayed at the Martinique in July 2003 when we came to NY for her NYU orientation. Two little quibbles: one of the elevators was out of service and they only have 56k dialup in their business center.The room was decent - two double beds, not particularly large but it served the purpose. It was clean and quiet and we didn't feel cramped, so we were happy.They offer a pretty good breakfast buffet every morning in the little restaurant area. There's also a business center with fax machines and computers. I spent an hour online and it only cost me $5, which is cheap.GREAT LOCATION! 10 easy blocks to Times Square and the Theater District, 2 blocks to Penn Station and Madison Square Garden, about 2 blocks to Macy's and a really neat mall, and maybe a block from the Empire State Building. I'd stay there again and would recommend it to friends.
Top Local Tips for New York City
Korea Town The Radisson Martinique is in the heart of Korea Town. The restaurant, New York Kom Tang is really close to the hotel and is a great place to eat.
Taxis Do not get into anything except an official Yellow Cab as other forms of transport are more expensive, if you do have to another hackney type transport make sure you agree the proce beforehand
Overated Delis Stage Deli, Carnegie Deli and Katz's Delis are all recommended by various sites / guide books. They are a complete waste of money and serve the most boring food I've ever experienced. If you want to eat a 'sandwhich' with 2 slices of bread, 10cm of processed meat filling and nothing else then go for it but this was the biggest disappointment of our whole trip.
- (hotels)
Other names for Radisson Martinique on Broadway Hotel
- radisson new york city
- radisson martinique new york
- radisson martinique hotel
- radisson martinique broadway
- radisson martinique
- radisson manhattan
- radisson hotel new york city
- new york city radisson
- holiday inn martinique
- Address: 49 W 32nd St - New York City - New York - 10001 - United States
Travel Library Traveller Rating?
"I look forward to staying there again..." - Lucy
"Needs a major overhaul" - Cynthia Chanatry
Candid Traveller Photos
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