Pennsylvania Hotel

, New York City, United States
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Pennsylvania Hotel

, New York City
3 star

Rooms: 1705

401 7th Ave - New York City - New York - 10001 - United States Hotel Website | | 2127365000
5138 Traveller

Reviews - Pennsylvania Hotel

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Submitted by: Craig in 08/02/09
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Business Traveller
I have stayed in allot of hotels all over the country and this is the worst I have ever seen... Rooms dark and dirty.. Bed bugs ..Rat traps in hallways.. Bathrooms leak ...dirty towels..Stayed 1 night of 7 and got the hell out...perfect place to make a horror movie...don't take small children here it could affect them forever
Terrible Hotel
Submitted by: betty in 30/06/08
  • Age Group: 60 +
  • From: United States
  • Traveller type: Mature Couple
My husband is handicapped I asked for a room near the elevator. We got the last room down two long hallways. No closet, the bed felt like just a box spring (no mattress),an air conditioner that you could not adjust(no control knob) and an employee told us not to eat at Lindy's (the hotel's only dining place). We changed rooms the next day the bed was better but the air conditioning still could not be adjustedand the bathroom should have been demolished (a peeling painted bath tub and a cracked sink that leaked on the floor)I can not believe this hotel was rated a three star on thier website. Who in the world rated it!!!!!!!!

1 out of 1 reader found this review helpful
Submitted by: Margaret Cahill in 19/12/07
  • Age Group:
  • From:
  • Traveller type: Retired
Stayed Dec.7th &8th in the worst hotel room I have ever experienced in the U.S. Bathroom cold water faucet came off in my hand. Toilet swung on its mount and ceiling falling over the tub. Considering the rate[$479.00 per night, I can only say the management has some chutzpa.In addition, a brass plaque behind the lobby desk advertised portable fire alarms. Is that even legal?
Miserable Staff/Ridiculous Service Prices
Submitted by: Trisha in 29/11/07
  • Age Group: 18 - 25
  • From: Ireland
  • Traveller type: Family Traveller
Just recently back from my stay in the hotel. When we first arrived was glad that we got a room as it staes check in was not til 3 this was only at around 11.00am. Room comfortable and clean. Window wouldn't close properly so there was a draft and as the radiator was right under the window you might as well have been standing outside. Used the telephone in the room to call a friend. I tried twice but it just rang out and did not get through. The following day we went out, when we came back we couldnt get into our room so we proceeded down to reception. As the lady in reception checked her computer, she was extremely rude and agressive in telling us that because i had used the phone and left the hotel without paying that they had LOCKED us out and after that i was charged $40.98 for 2 calls that i didnt even get through on. She talked to us (my mum+Dad) as if we were 5. There was no indication anywhere that you had to pay for the phone asap and how expensive it would be just to let the phone ring. Otherwise it was in a good location but will not be staying there again. You get what you pay for..
Don't be fooled by internet photos
Submitted by: paul in 09/11/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
Hotel is in dire need of repair and decoration. Bathrooms are disgusting. I had to pay extra to move to another room. The original room was allegedly a standard double, lights didn't work and was just not a nice room to be in. Do not go here if you are looking for a nice room.
Deception at its finest
Submitted by: Kevin in 25/09/07
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Young Couple
Well... I gave this place another chance. I do believe that I won't be staying here anymore. For those who stay that this is simply a place to lay your head at night, if your going to shell out $250 plus do your homework. A/C didnt work in the first room, got to the second room, manager finally had to use some Dick Tracy apparatus to get it open and finally, we were welcomed to a place that screamed deplorable. No wonder NYC is such a tourist city, with hotels like these, people are going to stay out of them and into town! Update the place for goodness sakes!
Everything terrible from start to finish
Submitted by: Geraldine in 29/04/07
  • Age Group:
  • From: Ireland
  • Traveller type: Mature Couple
When we booked in on Sat.21/4/07, the receptionist was rude, we were given a room on the 16th floor , room was very dirty , wallpaper torn, doors filthy etc. I asked to be moved , was put on the 6th floor better room, but not enough room for me , my husband and the mice, so we moved again, the whole experience was HORRIBLE, will be complaining to my travel agent first thing Monday morning.
Not Bad
Submitted by: Kim in 13/09/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type:
After reading some reviews, I was really worried about what place I had booked to stay in. On arrival, check in was a bit slow (they need more staff) but ok. My room was on the 8th floor. Corridors are a bit creepy, but room was not too bad - very basic, In need of decorating, but not worth moaning about. Only thing wrong was hot water takes about 20 mins to come through. Another downside is no tea-making facilities in rooms. Great location though which outways everything else. The Manhattan Bus Tour is a must. Great guide called Steve - really knows his stuff and funny with it. Tour is roughly 7hrs - see every sight. You do get off the bus for some sights and have a brilliant lunch. Great Time would stay there again!
Won't stay here again if I have the choice
Submitted by: Andrew in 18/04/07
  • Age Group: 31 - 40
  • From: Canada
  • Traveller type: Young & Single
I ended up being stranded in NYC due to weather and had to grab a hotel. Seeing as this hotel was jsut across the street from Penn station, I booked a room and hoped for the best. When I saw my room, I was disgusted. It was tiny, and on the carpet when I walked in looked to be a puke stain. It wasn't particularly clean and definitely not worth the $180 per night I paid. Luckily, it was a business trip so work paid for it. I booked a room at the Sheraton Manhattan for the rest of the trip. Now there's a nice hotel.
Good location, rubbish rooms
Submitted by: Tracey in 19/03/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Pleasure Seeker
We arrived and were given room 599. This was supposed to be a triple. The room was extremely tiny certainly not big enough for 3 people. They said they would put another bed in, when we told them that there was not enough room for a camp bed we were told that this was a quadruple room. After demanding to see a manager Cynthia who told us it was one of the biggest rooms and there was nothing she could do, as we couldn't be guaranteed a triple room even though we had a confirmed booking. She spoke to us abruptly (at one point she told michele to shut up) and she was totally unreasonable untill we got the agents involved who we booked it through. They spoke directly to Cynthia and hey presto another room was given room 480. Cynthia definitely needs a customer service skills course quickly. This new room was much bigger with ample space for another bed and lots more closet space as well. It wasnt a fab room however for the ammount of time we spent it, it was acceptable. After reading other reviews it seems that this is the norm, give all a rubbish room and then only change it when you complain. The hotel is in a brilliant location and once we got the room sorted had a fab time. We are going again next year and will try to get a room on the nineth floor or above as read in other reviews.

Historical Traveller Reviews of Pennsylvania Hotel

I Had A Good Experience at the Hotel Pennsylvania

from A TripAdvisor Member
I stayed at the Hotel Pennsylvania in May of 2002. It was my 2nd trip to NYC & the 2nd time I would stay in the hotel. To be honest, after the long flight & long ride in I was looking forward to getting my room & crashing. There was NO record of my pre-payment through package purchased through travel agent. This slowed things down but the clerk assured me it would be straightened around the next day. So, I went up to my room and found it to be dingy but hey - you get what you pay for. The towels were plentiful & clean, the bed comfy & clean, the furniture dated granted but I've stayed in worse. (Try a bug-infested bungalow with no toilet paper in Cuba.) I guess I'm just not fussy. If you want the Waldorf at a Pennsylvania price - dream on. The room was clean, the staff helpful. In any event, this original problem was straightened out & I received apologies all around as well as a letter in the mail with another apology AS WELL as a voucher for the next time I stay I will receive a free room upgrade & a few other goodies. This hotel is in a GREAT area, the door-men/taxi "getters" & concierge people were all super. The maids were great & I would definately stay there again.

The City dump looked attractive after this.

from A TripAdvisor Member
We stayed at the hotel Pennsylvania in early december, 2002, and it was the most disgusting place I have ever stayed in, in my life. I will say for the most part the hotel staff were polite, and lobby was great (I would rather have just set up camp and slept there), but the rest was disgusting. We stayed in room #356, we went up there at 6pm to discover the room hadn't been cleaned yet. Everything in there was scored/marked up, the beds sagged, the walls were covered in marks (our friends across the hall had mold), our bathroom ceiling was cracking and caving in, and you wouldn't ever want to let any skin touch the floor. When we called for towels and extra blankets it took the staff over an hour and a half to bring them, and even then the blankets had holes in them. The "view" from our window was a brick wall about 10 feet away. After the first night we forced them to change our rooms, and we went up to #1022, which although bigger, still had holed sheets. One night at 1:30am I had to go down to hotel management so that they have someone finally send towels..after we waited more than 2 hours, there were 20 odd people lined up who wanted to check out because their rooms were so bad. One group of 3 people were put up in an uncleaned room with one bed. One thing that we all found pretty funny about the experience was that they check your room key before you could get into the elevators...well as we all figured "what do we care if they let us in or not, we don't even want to stay here!".

t stay please!

from A TripAdvisor Member
First i would like to say that PLEASE DON'T BOOK A ROOM HERE. They are horrible. First i walked in the room ans had to wear bags on my feet i was so scared to walk on this filthy, mushing, wet, dirty floor. The draps smelt so bad and where litteratly black. The bath room had mold and there was no shower curtian. I was VERY unpleased by their surface. They were rude and cruel and would not let me have a refunde. PLEASE don't go here it'z a nightmear.

The good, the bad and the ugly

from A TripAdvisor Member
Every negitive review you read here is true! We read them before we left for our trip and didn't think it would be as bad as everyone said- but it was!!!! It looked like something from the Shinning or an insane asylum! Hadn't been cleaned in years.. rooms were gross. Halls scary. We watched people checking in, only to see them later, checking out! We were on 3rd floor before we complained and got moved to the 11th (renovated floor). Even those rooms had their own set of problems. IF you go there take Clorox wipes, Draino, curtain for the bathroom window, and a LOT of PATIENCE!

Dismiss the Negative Comments!

from A TripAdvisor Member
My girlfriend and I just returned from a three-night stay at the Hotel Penn. We were VERY concerned about staying there but unfortunately we could not be released from our prepaid agreement through - $535 for three nights (including tax).

We read some very disturbing reviews just prior to leaving for NY and went prepared to battle the elements. We packed extra towels, earplugs, roach bait, etc - it was as if we were planning to stay in the worst-of-the-worst hostel.

Upon arrival, we were able to get a room immediately and were granted a newly renovated room - Room #1025A. The room was a corner suite with plenty of room and closet space. We didn't have towels upon arrival but someone quickly brought them to our room. We ended up blowing the electricity in our room with two hair dryers but we found it to be more entertaining than frustrating. The only quasi irritation came on our last day during checkout - massive lines for check out and luggage storage - be prepared for 30-45 minute process.

We had the most amazing time in NY and were pleasantly surprised by the Hotel Penn. We were only in our hotel for about eight hours of each day - only to sleep and shower. You don't travel to New York to stay in the hotel - there is so much to do and most of which is nearby the Hotel Penn. Location, location, location....

Anyone who travels knows that New York is old and full of "dumpy" hotels that are expensive - Being realistic about your expectations will help level-set your experience. So if you want something immaculate AND cheap, try New York New York in Las Vegas instead.

The Poor Reviews Are Accurate!

from bonus180
Stayed 5th to 8th Dec 2002 - This Hotel is dirty, poorly run (heating didn't work & it was freezing) and not deserving of it's 3 star status. Cheap? compared to what? an unclassified motel?
If you've booked - get your Travel Agent to move you now (don't leave it till you get there). We didn't hear one good word said by anybody!

NY is a great place (we were there in May), we'll be back - but not to the Pennsylvania!

p.s. you can tell the Hotel management don't care by all the poor review postings.

Great Hotel

from A TripAdvisor Member
I read the reviews on this website after I'd booked my stay in the Pennsylvania and was a little worried. However, my experience was quite different than the other reviewers. We arrived at 2 p.m. and were checked in immediately (even though check-in isn't until 3 p.m.). Our room was small (as I'd expect of a 2 star city room). It was very clean. The entire room was in very good condition. We had a huge TV, a dressing table, drawers, wardrobe and a clock radio. The bathroom was also very clean. The maids cleaned the room every day and replaced the towels. All of the staff at the hotel were very friendly and polite. We checked out as easily as we checked in. The only problem we had during our stay was a broken light bulb in a table lamp. After we had informed reception, someone came to replace the bulb within 10 minutes. I'd recommend the Pennsylvania to anyone who wants a great value hotel in an ideal location. If you want something more upmarket then I'd go for a more expensive 4 or 5 star hotel.

Charming, Going Back Again

from A TripAdvisor Member
First of all, the building is beautiful, it's in the heart of Manhattan and directly across from Penn Station. You can tour NY without a car very easily from this location by walking, using the subway, etc. Secondly, the unrenovated rooms have old Victorian furniture, I think maybe the original from the 1930's, which makes the rooms charming despite old water marks or worn furniture and old fashioned bathrooms. Our room very much reminded me of my grandmother's house in the sense that she also kept all the old original furniture from when she got married along with musty old shades, etc. The beautiful lobby and brass swinging doors add a treat to your way out or in and help make up for the flaws of the unrenovated rooms, if unrenovated is what you choose. You cannot beat this price and you won't be spending much time in your room anyway with so much to do literally right outside your door. Our bathroom was clean with a nice door for privacy, plenty of water pressure, etc. Sure, go down the street and stay at Marriott but spend a fortune, if you can afford it that is. I just made reservations to take a friend back to the same hotel after taking my son this summer for a tour of NY. The easy access allowed us to see everything we wanted to see in NY at that time in only 3 days. This time its for the night life!

Only O.K.

from A TripAdvisor Member
While the website for this hotel looked wonderful, the only nice thing about it was the beautiful lobby. It did take a long time to check in, but even though we were early for check-in they gave us a room. The room itself was fine, even though it was smallish and kinda dingy looking. The only problem was that somebody else's luggage was still in the room! Once that FINALLY got straightened out, we soon learned that the air conditioning wasn't working very well. It was a Saturday in June, and the maintenance men must have had the weekend off, because after we complained multiple times we finally had someone fix it on Monday morning. And we finally got an alarm clock on Monday morning too. Good thing we didn't need it over the weekend!

All in all this hotel was O.K., with a great location directly across from Penn Station and a couple restaurants and snack shops in the hotel. I would stay there again, but only if I got a really, really good rate!

Cancel your reservation now!

from A TripAdvisor Member
The website is very misleading. Glossy pictures and a nice flash reservations system, are not a true representation of this hotel. The rooms are the worst I have stayed in. They are tiny, dirty and not really fit to keep a dog in. We'll be asking for a refund.

Top Local Tips for New York City

Park your own car Don't trust valet parking...second year in a row of damage done to my vehicle...this time it was SERIOUS.

Niagara Falls By Air Excellent trip. Very long day but well worth it. Our Guide in Buffalo was excellent. She made the day extra special.

Juniors in Brooklyn Walk the Brooklyn Bridge then reward yourself with cheesecake in Juniors in downtown Brooklyn. Fabulous service, food and check out all the pics of the famous people who have eaten in there. The portion sizes are huge and its good value for money and they give out doggy bags for those who can't manage all of their meals. They also sell a great cheesecake cokkbook so you can try and recreate their great cheesecake at home. There's also a branch near Time Square but this is the original in Brooklyn.


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  • Address: 401 7th Ave - New York City - New York - 10001 - United States
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"CONDEMN IT......" - Craig

"Terrible Hotel" - betty

"DIisgusting" - Margaret Cahill

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