Pennsylvania Hotel

, New York City, United States
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Pennsylvania Hotel

, New York City
3 star

Rooms: 1705

401 7th Ave - New York City - New York - 10001 - United States Hotel Website | | 2127365000
5138 Traveller

Reviews - Pennsylvania Hotel

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Hot, Musky & Noisy
Submitted by: Sandi in 02/05/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Business Traveller
Upon my arrival to the hotel I was greeted by a 45 min line to check into the facility. Remaining in line I realized the temperature in the hotel was uncomfortably warm and a musky smell loomed in the lobby area. When it was my turn to procedure to the check-in counter I was greeted by a clerk who was clearly over taxed. She was curt and rude when I asked direction to the room. I then proceeded to the grimy elevators, when exiting the elevator I proceeded down a dimly lit musky smelling hall way to a room where the door was in terrible condition. Entering the room I realized it too was warm and glancing around notice zero temperature control expected a unit below the window which didn't work. I phone the front desk and was on hold for over 15min, final someone answers and I informed them of the situation and request 2 additional pillows. I left the room to attend the INTEL event in the same hotel in hopes upon my return the service person would fix the controls or offer another more comfortable room. Later in the evening, 11pm ish, when I returned to the room it was extremely hot and the stench was much worse due to the heat. I phone the front desk again and they informed me there was nothing they could do to fix MY problem, it's just the way the rooms are, was the reply. I couldn't stand the heat so I open the wind to additional stench from the exterior and loud street traffic w/sirens all night long. I could not wait to check out of your facility and I would never return. Overall not impressed to say the least can't remember EVERY staying in a facility this horrific.
Central and adequate
Submitted by: Grainne in 28/04/05
  • Age Group: 31 - 40
  • From: Ireland
  • Traveller type: Young Couple
I thought that the location was excellent. However, the rooms were very grubby, stains on the carpet, old fashioned decor etc. I do believe that they were renovating many other rooms but just hadn't reached our floor. I'm not sure if I would recommend it to people.
Pretty good
Submitted by: Kayla in 26/04/05
  • Age Group: 18 - 25
  • From: United States
  • Traveller type: Young & Single
I really enjoyed my stay at this hotel. My friends and all had nice spacious rooms. We had read some horror stories online about the hotel being in terrible condition but we had no problems. Our rooms were clean, nice, and large. The bathroom was a little old looking but still clean. I would stay here again.

Historical Traveller Reviews of Pennsylvania Hotel

I Had A Good Experience at the Hotel Pennsylvania

from A TripAdvisor Member
I stayed at the Hotel Pennsylvania in May of 2002. It was my 2nd trip to NYC & the 2nd time I would stay in the hotel. To be honest, after the long flight & long ride in I was looking forward to getting my room & crashing. There was NO record of my pre-payment through package purchased through travel agent. This slowed things down but the clerk assured me it would be straightened around the next day. So, I went up to my room and found it to be dingy but hey - you get what you pay for. The towels were plentiful & clean, the bed comfy & clean, the furniture dated granted but I've stayed in worse. (Try a bug-infested bungalow with no toilet paper in Cuba.) I guess I'm just not fussy. If you want the Waldorf at a Pennsylvania price - dream on. The room was clean, the staff helpful. In any event, this original problem was straightened out & I received apologies all around as well as a letter in the mail with another apology AS WELL as a voucher for the next time I stay I will receive a free room upgrade & a few other goodies. This hotel is in a GREAT area, the door-men/taxi "getters" & concierge people were all super. The maids were great & I would definately stay there again.

The City dump looked attractive after this.

from A TripAdvisor Member
We stayed at the hotel Pennsylvania in early december, 2002, and it was the most disgusting place I have ever stayed in, in my life. I will say for the most part the hotel staff were polite, and lobby was great (I would rather have just set up camp and slept there), but the rest was disgusting. We stayed in room #356, we went up there at 6pm to discover the room hadn't been cleaned yet. Everything in there was scored/marked up, the beds sagged, the walls were covered in marks (our friends across the hall had mold), our bathroom ceiling was cracking and caving in, and you wouldn't ever want to let any skin touch the floor. When we called for towels and extra blankets it took the staff over an hour and a half to bring them, and even then the blankets had holes in them. The "view" from our window was a brick wall about 10 feet away. After the first night we forced them to change our rooms, and we went up to #1022, which although bigger, still had holed sheets. One night at 1:30am I had to go down to hotel management so that they have someone finally send towels..after we waited more than 2 hours, there were 20 odd people lined up who wanted to check out because their rooms were so bad. One group of 3 people were put up in an uncleaned room with one bed. One thing that we all found pretty funny about the experience was that they check your room key before you could get into the elevators...well as we all figured "what do we care if they let us in or not, we don't even want to stay here!".

t stay please!

from A TripAdvisor Member
First i would like to say that PLEASE DON'T BOOK A ROOM HERE. They are horrible. First i walked in the room ans had to wear bags on my feet i was so scared to walk on this filthy, mushing, wet, dirty floor. The draps smelt so bad and where litteratly black. The bath room had mold and there was no shower curtian. I was VERY unpleased by their surface. They were rude and cruel and would not let me have a refunde. PLEASE don't go here it'z a nightmear.

The good, the bad and the ugly

from A TripAdvisor Member
Every negitive review you read here is true! We read them before we left for our trip and didn't think it would be as bad as everyone said- but it was!!!! It looked like something from the Shinning or an insane asylum! Hadn't been cleaned in years.. rooms were gross. Halls scary. We watched people checking in, only to see them later, checking out! We were on 3rd floor before we complained and got moved to the 11th (renovated floor). Even those rooms had their own set of problems. IF you go there take Clorox wipes, Draino, curtain for the bathroom window, and a LOT of PATIENCE!

Dismiss the Negative Comments!

from A TripAdvisor Member
My girlfriend and I just returned from a three-night stay at the Hotel Penn. We were VERY concerned about staying there but unfortunately we could not be released from our prepaid agreement through - $535 for three nights (including tax).

We read some very disturbing reviews just prior to leaving for NY and went prepared to battle the elements. We packed extra towels, earplugs, roach bait, etc - it was as if we were planning to stay in the worst-of-the-worst hostel.

Upon arrival, we were able to get a room immediately and were granted a newly renovated room - Room #1025A. The room was a corner suite with plenty of room and closet space. We didn't have towels upon arrival but someone quickly brought them to our room. We ended up blowing the electricity in our room with two hair dryers but we found it to be more entertaining than frustrating. The only quasi irritation came on our last day during checkout - massive lines for check out and luggage storage - be prepared for 30-45 minute process.

We had the most amazing time in NY and were pleasantly surprised by the Hotel Penn. We were only in our hotel for about eight hours of each day - only to sleep and shower. You don't travel to New York to stay in the hotel - there is so much to do and most of which is nearby the Hotel Penn. Location, location, location....

Anyone who travels knows that New York is old and full of "dumpy" hotels that are expensive - Being realistic about your expectations will help level-set your experience. So if you want something immaculate AND cheap, try New York New York in Las Vegas instead.

The Poor Reviews Are Accurate!

from bonus180
Stayed 5th to 8th Dec 2002 - This Hotel is dirty, poorly run (heating didn't work & it was freezing) and not deserving of it's 3 star status. Cheap? compared to what? an unclassified motel?
If you've booked - get your Travel Agent to move you now (don't leave it till you get there). We didn't hear one good word said by anybody!

NY is a great place (we were there in May), we'll be back - but not to the Pennsylvania!

p.s. you can tell the Hotel management don't care by all the poor review postings.

Great Hotel

from A TripAdvisor Member
I read the reviews on this website after I'd booked my stay in the Pennsylvania and was a little worried. However, my experience was quite different than the other reviewers. We arrived at 2 p.m. and were checked in immediately (even though check-in isn't until 3 p.m.). Our room was small (as I'd expect of a 2 star city room). It was very clean. The entire room was in very good condition. We had a huge TV, a dressing table, drawers, wardrobe and a clock radio. The bathroom was also very clean. The maids cleaned the room every day and replaced the towels. All of the staff at the hotel were very friendly and polite. We checked out as easily as we checked in. The only problem we had during our stay was a broken light bulb in a table lamp. After we had informed reception, someone came to replace the bulb within 10 minutes. I'd recommend the Pennsylvania to anyone who wants a great value hotel in an ideal location. If you want something more upmarket then I'd go for a more expensive 4 or 5 star hotel.

Charming, Going Back Again

from A TripAdvisor Member
First of all, the building is beautiful, it's in the heart of Manhattan and directly across from Penn Station. You can tour NY without a car very easily from this location by walking, using the subway, etc. Secondly, the unrenovated rooms have old Victorian furniture, I think maybe the original from the 1930's, which makes the rooms charming despite old water marks or worn furniture and old fashioned bathrooms. Our room very much reminded me of my grandmother's house in the sense that she also kept all the old original furniture from when she got married along with musty old shades, etc. The beautiful lobby and brass swinging doors add a treat to your way out or in and help make up for the flaws of the unrenovated rooms, if unrenovated is what you choose. You cannot beat this price and you won't be spending much time in your room anyway with so much to do literally right outside your door. Our bathroom was clean with a nice door for privacy, plenty of water pressure, etc. Sure, go down the street and stay at Marriott but spend a fortune, if you can afford it that is. I just made reservations to take a friend back to the same hotel after taking my son this summer for a tour of NY. The easy access allowed us to see everything we wanted to see in NY at that time in only 3 days. This time its for the night life!

Only O.K.

from A TripAdvisor Member
While the website for this hotel looked wonderful, the only nice thing about it was the beautiful lobby. It did take a long time to check in, but even though we were early for check-in they gave us a room. The room itself was fine, even though it was smallish and kinda dingy looking. The only problem was that somebody else's luggage was still in the room! Once that FINALLY got straightened out, we soon learned that the air conditioning wasn't working very well. It was a Saturday in June, and the maintenance men must have had the weekend off, because after we complained multiple times we finally had someone fix it on Monday morning. And we finally got an alarm clock on Monday morning too. Good thing we didn't need it over the weekend!

All in all this hotel was O.K., with a great location directly across from Penn Station and a couple restaurants and snack shops in the hotel. I would stay there again, but only if I got a really, really good rate!

Cancel your reservation now!

from A TripAdvisor Member
The website is very misleading. Glossy pictures and a nice flash reservations system, are not a true representation of this hotel. The rooms are the worst I have stayed in. They are tiny, dirty and not really fit to keep a dog in. We'll be asking for a refund.

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  • Address: 401 7th Ave - New York City - New York - 10001 - United States
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