Omni Berkshire Place Hotel

, New York City, United States
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Omni Berkshire Place Hotel

, New York City
4 star

Rooms: 396

21 East 52nd Street at Madison Avenue - New York City - New York - 10022 - United States Hotel Website | (212) 753-5800
849 Traveller

Reviews - Omni Berkshire Place Hotel

7/10
Clean, Luxurious And Nice
Submitted by: Shooloong in 05/10/05
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young & Single
The hotel is nice, good location, and really worth the price. No complaints for the facilities, but the staff are a little too snobbish.

Historical Traveller Reviews of Omni Berkshire Place Hotel

Incredible Omni!

from budgetraveller
Look no further, if you can afford it---stay here when in NYC. Wonderful, friendly staff, great and large rooms, incredible beds, outstanding location on Madison Ave., means theatre, restaurants and all the sites are within a short, safe walk. Take the time to join their free Select Guest program (online) which entitles you to free coffee/tea/juice hand-delivered to your door each morning, and upgrade coupons, etc. Chocolates on your bed each night. Fantastic hotel--we will stay with this chain again! We are picky and couldn't have been more pleased.

Wonderful rooms!

from A TripAdvisor Member
Spent two nights at the hotel together with my girlfriend. The hotel is located in the shopping area. Very clean and very nice rooms.

We left our suitcases and shopping bags at the hotel waiting for depature. When we were going to pick them up one of the employees forgot one of the shopping bags becuase he was too interested in my girlfriend. I called back and they said I had to pay the UPS to get my bag. When I said "if your employee had paid a little more attention to our bags rather than on my girlfriend we wouldn't have this problem." I got my shopping bag the next day free of charge :-)

Beautiful place to stay...but not eat!!!

from A TripAdvisor Member
I was lucky enough to be sent on business by my firm to New York (May 2004). I was really excited as I had never been before, and really pleased when I arrived at the Omni. My room was lovely, nicely decorated and very spacious, although I only got the 5th floor (a cheap room I guess) I was at the back of the building so there was no noise. All the staff I came into contact with were very polite and helpful, and everything I asked for I received (early morning calls), though one of my robes did go missing during the week, and it didn't find it's way into my suitcase. And then I ordered room service, oh what a let down!!! It was very overpriced (thank goodness I wasn't paying), and to be honest, it wasn't that good. Everything I tried (burger, turkey sandwich, steak) was really dry, and now I understand why they give you a glass of water with everything....to wash it down with!!! You have been warned...........

Want Service? If you do, Stay Away from OMNI

from A TripAdvisor Member
Although I like the location and relatively spacious rooms, I cannot say that Omni is a good choice.

Two Reasons: Wrong Reservation and No Resloving Efforts!

They offered me a low rate $239 avg when I made a reservation by phone, say first call. At that time I gave them my creditcard number and received a confirmation number.

Next day, I visited Omni to see the room since it was not for me but for my parents. The staff on the front desk, once again confirmed the reservation.

7 days later (the arrival day was approaching)..
I called Omni to make sure the reservation and modify something. Then, the person (a revenue manger?) on the phone this time, said: We do not provide such a low rate. And YOU CAN FREELY CANCEL IT.

Despite the TWICE cinfirmation, I COULD NOT CONFIRM THE RESERVATION FOR MY PARENTS. Omni is Not At All trustworthy and provides very Rude staff.

Conclusion:
If you want service? Stay Far Away from this hotel. They do not know what service is.

Very comfortable, marvelous location

from S_oPaulo_BrazilVera
I occupied a room at the Berkshire Place from April 24 thru May 3. The room was very nice, any problem was quickly solved. The location is absolutely remarkable and the staff, as well, most friendly.
Nevertheless, the hotel should not advertise everyday turndown, as it only provides it if you call downstairs and ask for it, or else to some guests (there was a list with the turndown maid), maybe the ones who belong to the Omni Select Guest or whatever.
I will possibly stay there again, but hope other guests continue to comment on it, to find out whether the renovations are being kept up.

Confortable

from A TripAdvisor Member
I stayed at the Omni Berkshire from a Friday through Monday and found it to be very confortable, spacious, and conveniently located. Was upgraded to a Berkshire Suite, which was vey spacious, although the decor was somewhat stuffy and traditional. Overall, the service was solid, not overly friendly, but courteous. The overall feel of the hotel is "traditional European"- well-done, but a little traditional for my personal taste. The hotel would be best suited for business travelers as well as shoppers wanting to stay near Madison and 5th Avenues shopping districts.

great hotel, great location

from A TripAdvisor Member
Spent a Friday to Monday at the Omni Berkshire Place, got upgraded to a suite as a member of Omni Select Guest. Beautiful spacious room, particularly by NYC standards, not "W" style, very traditional, but tasteful. Very comfortable bed and completely soundproof. Only complaint about the decor is a brass bucket with a fake plant above the TV in the bedroom. Why bother? Complimentary paper and beverage as well with Omni Select Guest, a nice touch. Polite and competent front desk and concierge. Everything requested promptly done. Fitness centre is adequate and complimentary. Great Madison/52nd location, right on the E subway. I'll stay there again.

Look no further!!!

from A TripAdvisor Member
My daughter and I just returned from three glorious days in New York City. We stayed at the Omni Berkshire Place and loved every minute of it. I searched the net for one month, looking up possible hotel choices. Then found Tripadvisor. Read every review on loads of hotels I was considering. Found the Omni Berkshire Place and my decision was made up. You can't say enough about the place. It was immaculate, definitely upscale, large rooms, wonderful bathrooms, bright halls, attentive staff, serene lobby, and the best location for anyone that wants to walk to places like, Fifth Avenue shopping, St. Patrick's Cathedral, Radio City Music Hall, Broadway, Theaters, Central Park area, and much more. What else could I say. Best yet we got a wonderful deal by booking direct with the hotel. A non smoking room with two double beds, inner location (room with a view of Madison or Fifth Avenue would have run approximately $40.00 a night more) cost us around $210.00 per night and that included all applicable taxes. Would definitely stay at this hotel on my next visit. Last time I was in New York we stayed at The Ramada New Yorker for the same price. New Yorker wasn't even in the same league. Do yourself a favor and book early to get your best rate!!! Enjoy yourself, we did.

Poor customer service

from A TripAdvisor Member
Asked for a wake-up call, didn't get it. Put shoes out for shining 2 days in a row, didn't get that either, even though I asked the Front Desk to make sure. Doorman and concierge too busy talking to hotel personal to help get you a cab or a restaurant address, respectively.
For the price, the attention to detail and responsiveness should have been a given. Not here. Very disappointing.

very nice

from A TripAdvisor Member
I did alot of research before i went to New York but i was very happy
with this more intimate hotel. On arriving the front desk staff were
very polite and so were the doormen. On entering the room it looked
very nice but small , the bathroom was beautiful, feeling slightly
groggy from the journey i thought i would give the room a chance even
though i had paid £500 for 3x nights stay.
This will sound strange , we stayed in room 1623, i tell you this because if you get this room ask to change like we did, after 1 night of no sleep as my friend and i got very freaked out ,in our opinion there was something very spooky going on in that room and we are not nutty. We got a new lovely room the next day and the rest of the stay was fab ... room service was too expensive though . Overall a very nice stay (even if it haunted !).

Top Local Tips for New York City

Subway, transportation to and from JFK If you can handle the subway with your bags you can use the airtrain from JFK to the subway for a total cost of $7! That sure beats the price of a cab $45 + tip & tolls. If you plan to use the bus or subway it is better to buy the unlimited metro card $7 for a day or $25 for a week.

ABC Carpet and Home Rocks!! Hello fellow shoppers! If you haven't gone to ABC Carpet and Home, get in a cab and go now!!! The place was great and despite freezing my buns off, I could have dropped a fortune on all the cool stuff in the place!!!! Many hip chicks I know like to just go and spend the day eating and shopping in this fab place. I just fell in LOVE with a alabaster Ganesh next to the elevator. Having great places in Miami, it takes a lot to push some shopping buttons, and this place definately is a must see place. Even in 18lbs of coats, sweater, scarves, etc I was enveloped in, it was worth walking around like the Michelin Man and looking at all the majorly cool stuff. Plus, they have things from all over the world so you could get great things from all over the place and just go up and down the elevators. Go to the bedding department, it is gorgeous!!!

Cheap rooms We found the best price for our room on www.quikbook.com

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Other names for Omni Berkshire Place Hotel

  • omni new york city
  • omni hotel berkshire place
  • omni berkshire place
  • omni berkshire new york
  • omni berkshire
  • new york city omni
  • Address: 21 East 52nd Street at Madison Avenue - New York City - New York - 10022 - United States
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