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| Submission date: 2008-02-25 - Date of Stay: February 2008 |
| Submitted by: Adam - From: Australia |
| Type of Traveller: Gay - Age Group: 18 - 25 |
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| Great location, pathetic service |
| The location and decor might be great, but the staff are in dire need of training. They continuously provided lacklustre service, which included overcharging us at check-in (which we later realised and claimed the difference back). The concierge never greeted us upon entering, and their concierge for entertainment and tours rudely responded to our inquiries without helping us one bit. It's a shame that this tainted our stay, as it is important to have a welcome refuge from the overstimulation of New York City at the end of the day.
The money the hotel spent on the lobby's decor should be have been directed elsewhere - we've stayed at hotels in the USA for three times less the price and had the best and friendliest service around, much larger rooms with more services (e.g. room service, kettles, free internet).
In addition, on our first day we were greeted in the morning with banging on our room door at 10am, met by 2 of their staff to check if we were in our room so it could be cleaned. The next day the maid walked in while we were sleeping. Not fun! |
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3 out of 3 readers found this review helpful |
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