Submission date: 2008-02-25 - Date of Stay: February 2008
Submitted by: Adam - From: Australia
Type of Traveller: Gay - Age Group: 18 - 25
Great location, pathetic service
The location and decor might be great, but the staff are in dire need of training. They continuously provided lacklustre service, which included overcharging us at check-in (which we later realised and claimed the difference back). The concierge never greeted us upon entering, and their concierge for entertainment and tours rudely responded to our inquiries without helping us one bit. It's a shame that this tainted our stay, as it is important to have a welcome refuge from the overstimulation of New York City at the end of the day.
The money the hotel spent on the lobby's decor should be have been directed elsewhere - we've stayed at hotels in the USA for three times less the price and had the best and friendliest service around, much larger rooms with more services (e.g. room service, kettles, free internet).
In addition, on our first day we were greeted in the morning with banging on our room door at 10am, met by 2 of their staff to check if we were in our room so it could be clean...Read more
Submission date: 2007-12-19 - Date of Stay: December 2007
Submitted by: Bonnie - From: United States
Type of Traveller: Family Traveller - Age Group: 51 - 60
This is Not a Four Star Hotel
Rooms far too small. Beds are extremely uncomfortable and a very short distance from the floor. Bathrooms are like what you would expect in an institution. Hallways dark and dingy. How they get away with a Four Star rating, is beyond me.
Submission date: 2007-08-05 - Date of Stay: August 2007
Submitted by: JDS - From: N/A
Type of Traveller: Luxury Traveller - Age Group: N/A
Warning, stay sway at all costs!
The hotel has just changed hands and they closed there restaurants and canceled there room service as well as removed the mini bars. That's right can you believe that they expect to continue charging insane rates to stay in a closet size room and you can't even get a can of soda or even ice sent up to the rooms. Stay away at all costs you've been warned!
Submission date: 2007-07-31 - Date of Stay: June 2007
Submitted by: Jamie - From: United States
Type of Traveller: Business Traveller - Age Group: 26 - 30
THE WORST HOTEL IN NYC!!
This ultimately was the worst hotel I have stayed at in NYC. The hotel room is tiny and the bathroom was filthy. The staff is extremely rude and even double charged my account, which took 2 months to fix since no one returned any of my calls. Choose otherwise, for the price they charge you can definately find a better hotel like the Hilton in Times Square (Fabulous Hotel). P.S. The paramount hotel and rooms look nothing like they advertise on their websites!! What a complete joke of a hotel!
