Morgans Hotel New York City

, New York City, United States
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Morgans Hotel New York City

5 star

Rooms: 113

237 Madison Ave - New York City - New York - 10016 - United States Hotel Website | | 212 686 0300
677 Traveller

Reviews - Morgans Hotel New York City

Worst hotel ever
Submitted by: Ruth in 26/11/07
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
This hotel should not even be classified as a hotel. They lie and are very rude. It doesn't even look like a hotel and I never did see a name anywhere on the front. They have almost no lobby and it looks as though they are renovating. There are curtains hanging everywhere. They booked us for 5 people and when we got there, they said they couldn't accomated 5 only 4. We traveled from Va on Thanksgiving to find this out. We then had to find another hotel at the last minute.

Historical Traveller Reviews of Morgans Hotel New York City

Great small hotel

from fredvanbael
We stayed at Morgans for 4 nights, and we absolutely loved it.
When we arrived, though, the entrance was almost invisible due to scaffolds (I don't know if that's the correct word, as I had to look it up) covering the facade. And since there was no doorman at the door at that time, the taxi driver even came in with us, just to check we were in the right place.
So the entrance was a bit dissapointing, but I can garantee that all the rest was just perfect.
Check-in went swift, and all the people we met at the front desk were very friendly and pollite.
Our room was more spacious than I hoped for, and, very important, spotless! Very, very clean. Tiny bathroom, but with over-sized shower that works excellent!
Complimentary breakfast was more than sufficient, I wouldn't change a thing!
And, of course, best of all: LOCATION! In walking distance of about everything.
All in all, Morgans was more than I expected and even hoped for, and I would certainly recommend it. Especially if you can get a good rate.
And I would, once again, thank the entire staff for making our stay so enjoyable: you are really very professional and efficient!
Hope to stay there again very soon.

t paying.

from Meninon
I stayed here for 10 days on business. I thought the room was lovely and modern although my co worker complained that the bathroom was tiny, I thought it was sufficient for my needs. The staff were really friendly and helpful, apart from when it came to calling down to get the hot water refilled in the Livingroom (it was empty everytime we went in), they would take ages to come up and once even refused to come at all.
The corridors and lobby decor is gloomy, in dark greys and silvers and could do with brightening up.
Overall I enjoyed my stay, however, it is not somehwere I would stay if I was picking up the tab, the room costs, phone and drinks prices were all extortionate and they even charged for internet access...with those room prices thats the least you would expect to be inculded!

Great Location, Nice Remodelled Room

from LAGinagirl
Stayed at the Morgans right after they reopened from their 6 month remodel.

This is an older (ie 1920's) hotel on the edge of Murray Hill in mid-Manhattan. We love the location.

Because we were there right after the reopening, there were still some minor snafu's (only one elevator running, staff not clear on how things, etc.), but nothing major.

Everything in the room is new and was very comfortable. We had a loft suite - nice and roomy, especially compared to what NYC rooms usually are. We did peek into a regular room and they are TINY - closet sized.

Our room had both a full (2 person) bathtub and separate large (again 2 person) shower.

Breakfast is only serviced till 10a, which is a bummer if you miss it. It would be nice if that was extended to 11a for us WestCoasters still getting used to the time change.

This is a trendy, hip hotel. We had a few minor celebs there at the same time as us and a popular cable TV show was using it as home base to do some planning.

I'd definitely stay here again IF prices were reduced .. the rack rate for our room was $879 - a ridiculous price, even in NYC.

Quite good but is it worth the money?

from fluffybunny_84
My fisrt impressions of this hotel were uber cool joint, funky lighting sysytem on the ceiling giving out different colours and graphic patterns and super soft carpet as you walked in.

The room was very relaxed with different mood lighting options and the bathroom was very clean and all was well.... however the next morning i went to use the dressing gown hanging in the wardrobe and it had some one elses hair in the back neck of it! urrrrrrrrgggghhhhh... i asked for reception to remove it and have a clean one ASAP. I wsa given another but no one removed the offending dirty one!!! so not the best service!

Reception were friendly, but one tip is to ask to be as far away from the lift as possible as myself and a work college who was 3 floors below me could hear the lift bell all night long!

All in all it's a good base pad, but we did struggle finding good places to eat which were near by the hotel, Asia De Cuba joined to the hotel was very good but the other local places were not!

Worth a stay!

disappointing return visit

from divenuts
i stayed at this hotel about 14 years ago and at the time it was a refreshing change from the typical new york hotel of the era. having read that its overhaul was to be completed in september i thought i'd give it a try again. no big changes really , new furnishings but a similar feel. but now 14 years later it seems more typical and run of the mill new york and so you just notice how small the rooms are and how uncomfortably dark the overall ambience is.
the beds are very nice but thats about all i can think of that i liked.
its a shame that asia de cuba the restaurant , didn't get a make over, the food is mediocre at best and during the cold hard light of breakfast it's dirty, beat up and tired looking.
over all , a disappointing stay at a hotel that used to be reasonably priced, funky and fun, but is now expensive and dull.

Great Value, booked via!

from misterhoney
Just got back from NYC and we stayed at Morgan's boutique Hotel.
It was a little bit hard to find because there was no signs or address number in front of the building but a staff member noticed from the inside that we seemed lost when we passed by with our luggages and ran outside in the rain to catch us and asked if we were looking for the hotel!!! That's what I call service! It was like during all our stay. The staff people are incredibly courteous and eager to help. They act amicable but not too much and they are very professional.

The room was small (I've been told it's like that in all NY unless you pay a lot more) but it was very beautiful and trendy. I like very much the decor, I'm not the old kind of austere-classic-dark style type of person. The room and hotel was spick and span,

The location was also good and lot's of stuff was at a walkable distance.

I booked thru and paid $200+taxes per nigh which makes it an unbelievable deal to me.

Not Four Star

from NicsMamaBear
We stayed after the big renovation. 9/25/08. They said they upgraded us to superior but that is what we had all along! I would hate to see what room we would have gotten had they not upgraded to the postage stamp we stayed in. The room was tiny but did have a comfortable bed. The bathroom was tiny, and the floor was filthy! Paint was peeling off the bathtub in large pieces. Living room on 4th floor was nice, though the printer not working to print passes. Staff worked at being helpful and friendly. The elevator is now working properly. The rate on Hotwire was not a good deal. When you add the fees in, which calculated to something like 3% more above the taxes, I could have gotten the rate myself and not had to play the guessing game on what hotel I might end up with. Hotwire let us down this time. This hotel should be a solid three star, and is basically a good value when you know what you are getting for your money. Small room, good location, and a friendly staff, but dirty bathrooms need to be remedied for sure.

Reasonable, safe option...not sure about value for money

from Funky_travel_junky
I booked 4 nights B & B directly with the hotel at a promo rate of $279 for 3 nights & 1 night x $494. All web pages and emails made quite clear that this did not include taxes but I was still a little shocked to pay a total of $1523 (£891, we didn't add anything to our room tab) on check out...not the bargain I'd thought in comparision to the tax inclusive Expedia options I'd been considering - please do your sums carefully beforehand if you're looking at the prices on the hotel's own website.

We stayed the week after the newly refurbished hotel reopened and were happy enough with our stay. Check-in was quick and staff were efficient, friendly and courteous.

Room plus points:
Quiet - a real plus compared to previous NYC trips
Clean & minimally you'd expect a week after re-opening, expect 'new carpet' smell
Beds - Super comfortable with good quality duvets, mattresses and white bedlinen
Good sized walk in, well pressurised showers with 'rain'/Japanese style shower options
Korres toiletries

However, the room was small (which was fine, we expect that in NY) and fixtures appear to be more style over substance than a careful consideration of traveller's needs and I was really pleased not to have been travelling for work. There was no desk just a designer-y, but pretty useless dressing table and a window seat.

There was a tiny closet and as we were there to shop, we were struggling to find places to put all our stuff after day 2. In terms of both fixtures & finish, the room felt like a somone's bedroom rather than a deluxe hotel room - they didn't quite pull it off in comparison to UK boutique chains such as Hotel du Vin, Malmaison or Dakota. Whilst clean, bathrooms were equally tiny and claustrophobic - I appreciate that they are probably still snagging the refit but the tiling needed re-looked at in our room.

The continental breakfast in Asia de Cuba restaurant was reasonable for setting yourself up for a day ahead - nothing fancy just staples such as croissants, pastries, cereals, fruit, bagels, fruit juices, teas/coffees but there was plenty of it.

I'm not sure if we'd stay again but this is probably more an issue of value for money rather than the quality of the hotel itself - this is a perfectly decent place to stay. I appreciate that NY's an expensive city (but so are London and Tokyo and we've stayed in some fabulous hotels there at the same price point recently) but depsite the buzz of fashion week about town, Morgan's just didn't offer any real added value for us.

Very pleased

from Londoner56
I travel full-time, year 'round in my work, and try a new hotel each time I go to NYC (37 so far). I stayed the first weekend the hotel had reopened after renovation, and I'd definitely stay again but at a promo rate only. Hotel is at Madison and 36th Street, with nearest train stations several blocks but not a bad walk. Catch the B,D,F,N,Q,R,V, and W trains at Herald Square (6th Ave and 34th Street), and the full range of trains at intervals along 42nd Street between Port Authority (8th Ave), Times Square (7th Ave), and Grand Central Station (Park Ave). Back to the hotel: The lobby was very small but the doorman and desk staff were exceptionally friendly, quick, and accommodating so it wasn't unpleasant. The elevators were efficient. The room was small but no smaller than most, very nicely decorated, temperature appropriate and adjustable, no smells at all despite new paint, carpet and linens. Very quiet with neighbors on both sides. Boring view from window (11th floor). Bed was comfortable and linens/pillows of good quality. "Rain" style shower head with good temperature control and water pressure. Tiny bathroom but shower well-sized. No tub. No fan in the bathroom but somehow not a problem. No vanity space in a regular room (just a glass shelf above the sink), but very nice toiletries and bath linens. Hair dryer and iron clean and worked well. Lighting a bit low in room but bathroom bright as needed. Sufficient electrical outlets and storage, large wall-mounted TV worked well but a bit awkward changing channels through their odd on-screen menu. Warning: nice windowside bench, but no table for eating or working. Having a meal is very difficult for fear of soiling the white bed! Nice little grocery and convenience shop next door. Continental breakfast options reasonable and still plentiful at 10AM. I didn't try the restaurant, but heard good things from other guests. Summary: a very good stay at a promo rate of $279 or less. Not worth full rates. Better than most in its class. You may not like the bathroom if you're very short (high mirror) or do much primping, and note what I said about the lack of table space. For my purposes (not in the room much), I was very happy with it overall.


from golfmom
We found this hotel in a hotwire e-mail. the price seemed good and it was reopening after a renovation. It was awful from our room that way too warm at 75, to the elevator smelling like bug spray. The bathrooms do not have a fan or any ventilation. The gym was not open. Even though we were told that breakfast would be open until noon it wasn't. If I could give the property negative points I would.
Management Response from Rigas
Dear Golfmom,

I was truly dissapointed to hear that you did not enjoy your stay with us. Please accept my apologies.

While initially there may have been some glitches, we are now past the opening, and the hotel is in great form.

I do wish you had contacted me directly so that I could have intervened during your stay. Regardless, I will be contacting you to see if we can make it up to you.

We do hope you return; Morgans is getting very nice reviews from our guests and they seem to be truly enjoying the new look.


Debbie Riga
General Manager

Top Local Tips for New York City

Morrocan restuarant right around the corner from the morgans is barbes - 21st east 36th at madison - small, cozy and nice.

Check out Buddakan on 9th (btwn 15 & 16th). Go around 7pm on Friday night & just hang out @ a table in the bar area. The staff will just come up & ask if your waiting for a dinner table.

great food Eat at the local restaurant Barbese


Other names for Morgans Hotel New York City

  • morgans hotel new york city
  • Address: 237 Madison Ave - New York City - New York - 10016 - United States
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