Milford Plaza Hotel, New York City, United States

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Milford Plaza Hotel, New York City

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Official Contact Details - Milford Plaza Hotel

  • Address: 270 West 45th Street - New York City - New York - 10036 - United States
  • Phone: 2128693600
  • Email:
  • URL: http://www.milfordplaza.com/
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 1300
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Travel Library Traveller Rating

5.4/10

"Whilst I was somewhat disappointed by the appearance of the room..."

"The hotel looks like it began a renovations project that began and..."

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Reviews - Milford Plaza Hotel

2686 reviews (Showing 1 - 10)
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Rating:

6/10
Helpful and Hospitable
Submitted by: Astrid in 15/10/08
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
Whilst I was somewhat disappointed by the appearance of the room (although totally clean) and the lack of aircon, I have to say that my teenage daughter and I could not have had better and friendlier service whilst guests at this hotel. Definitely a case of "don't judge a book by it's cover."
 
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Rating:

1/10
Do not stay here
Submitted by: Robert in 06/10/08
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Business Traveller
The hotel looks like it began a renovations project that began and ended at the lobby, never making it to the guest rooms. The lobby genuinely looks nice. But the guest rooms are terrible. It looks like a Motel 6 or worse. My first room smelled like a sewer. I am not sure where the smell was coming from (I think the plumbing), but it was pervasive. Also, I did not have a dresser to put my clothes in. I changed rooms. The second room had a dresser, but was missing a desk. (It did have a rickety chair in the corner.) Unfortunately, both dresser drawers were stuffed full of extra pillows and there was small debris at the bottom of each drawers, making the dresser entirely unusable. This room had two beds instead of one, but the comforter was stained on one of them. At that point I had lost interest in sleeping under the covers so I didn't check the other one. The closet rods in both rooms were peeling (paint). Everyone at my conference who was in the Milford said that they had some problem or another with their rooms. I don't know if the hotel is salvageable. The amount of renovation it would take to make these rooms worth staying in is probably greater than the cost to demolish and rebuild. On the positive side, the hotel staff was very pleasant. But then they probably feel guilty each time they check somebody in. If this hotel were the only option I had to stay during a visit to New York, I would simply cancel my trip.
 
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Rating:

1/10
Horrible Stay
Submitted by: Jeremy in 27/04/08
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Business Traveller
Staff rude and hard to deal with, had camera stolen and front desk manager and Security Supervisor were rude and totally unhelpful.Rooms were dirty and small. Witnessed a Prostitute and her trick get into a fight in the middle of the lobby, now what kind of people do they let stay for gods sake...
 
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Rating:

4/10
Horrible management and Very old amenites
Submitted by: Saleem in 25/02/08
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Young Couple
You can't get a positive straight answer out of anyone. Heating unit had to be a least 40 years old. Bathroom fair to poor condition. Unexpected charges after you check out. I gave it a four rating because of location. Only positive note and good elevator system.
 
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Rating:

1/10
Worst Hotel as far as service and DON'T VALET PARK
Submitted by: Mr. & Mr. Bowman in 20/07/07
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Young Couple
My husband and I stayed at this hotel on July 13, 2007. Although the room was small, had no ashtray (room was suppose to be a smoking room) and I had to wait 43 minutes (I kept track) for housekeeping to come to my room with one, we were still willing to give it a shot. But upon check out the next day, there was a long, long line at the check out counters. I asked a security guard, If I had to go to the counter to check out, since we are use to staying at other hotels in the city, whereas, you did not have to “physically” check out as long as they had your credit card information. The security guard was very nasty and asked me if I had pre-paid for my room. Considering that I stay at hotels on an average of 10-12 times a month and have NEVER heard of this, I asked him what did he mean by “pre-pay”. His totally unprofessional response was “If you have to ask, then you didn’t do it”. After waiting for 39 minutes (yes, I once again kept track of the time) to check out, the front desk requested that my car be brought around to the front. I had to wait 52 minutes for them to bring my car around. After waiting 35 minutes, my husband was so irritated, that he went inside and made a formal complaint at which time, the $40.00 valet fee was suppose to be refunded to me (I will wait for my credit card statement to see if it was actually credited me back, but from seeing the reviews of this hotel at various sites, I know that I will be making another formal complaint to my credit card company). While still waiting outside, I spoke with several people waiting for their cars to be brought around, and discovered that at my 35 minute wait juncture, these people had already been waiting for 1 ½ hours for their car. We waiting an additional 10 minutes and still no car. Someone, I’ll assume, a manager came out and was speaking with the doorman out front who was informing him that all the people who were waiting outside, were waiting for cars. He went back inside and 7 minutes later, our car was brought around.

I have never, ever seen a hotel run like this. I WOULD NEVER RECOMMEND THIS HOTEL TO ANYONE. I have went so far as to notify my company’s travel department to have this hotel removed from our recommended hotels list. I would never subject anyone to this type of hotel service.
 
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Rating:

1/10
Worst hotel in five continents
Submitted by: Manton in 04/02/07
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Business Traveller
I have travelled allover the world, and the Milford Plaza is the worst hotel I have ever stayed in - nastier than even the filthiest government rest house in India. Not only are the rooms terrible and the staff incompentent, but they are also thieves. I paid for my room via Priceline.com, and then hotel charged me again. Neither Priceline nor the Milford Plaza have been willing to refund me my money. Do yourself a favor and avoid this hotel - and Priceline - like the plague.
 
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Rating:

10/10
Perfect choice for a young couple for a new weekend!!
Submitted by: Kate Hampson in 22/01/07
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Young Couple
Anyone looking for good accommodation at affordable prices should go to the Milford. We have just returned from a 5 day trip to New York and staying at the Milford Plaza couldn't have been better. The staff were all very friendly and welcoming. Our room had a pefect view of Times Square, was very clean and we were supplied with fresh towels daily. Having read other reviews we were expecting our room to be tiny but we had ample space for the two of us and the bed was extremly comfy.
Security were excellent and friendly and we always felt safe.
I'd definitely stay here again and recommend it to anyone!!!
 
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Rating:

1/10
Worst Hotel Yet!
Submitted by: George in 13/11/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Business Traveller
I was booked for two separate 3 night stays during the same business trip. I cancelled my second scheduled stay. My room was so small I had nowhere to store my suitcase, no desk at which to work and no wardrobe. The room was dirty and in dire need of refurbishment and to plug in the power supply for the a/c unit I had to move a chest of drawers and in so doing found more dirt and an old mouse trap! The gym was out of action despite promises to the contrary. A cardboard box on Braodway would be a more attractive option than this hotel!
 
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Rating:

1/10
This place is disgusting
Submitted by: Anthony in 31/07/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Weekend Breaker
My wife and I checked into the hotel, and as we were checking in I heard all kinds of complaints from rooms that were promised that were no longer available, AC broken, and rooms not cleaned upon arrival. I tried not to get discouraged, but when we got into our room we were shocked. The room was no bigger than my laundry room 10 by 12 if that big. The AC was blowing out hot air and the room looked filthy and smelled like a locker room. Needless to say we walked right out of there and asked for a refund. They were very polite and immediately obliged (hence the 1 point). Unfortunately we had to hop into our car and head home since there were no vacancies in any other reputable hotel, besides we weren't even sure we wanted to chance it. If you don't mind spending a few extra bucks book elsewhere. This place is for people who are looking to save a buck and don't necessarily care about appearance or cleanliness. I can't believe anyone would post a positive comment on this place, they must be related to the owners.
 
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Rating:

7/10
Great place to go
Submitted by: Stephen in 05/05/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Young Couple
We came to the USA thinking what are we going to get after checking the reviews online. But what a suprise a great room, misses loved the full room mirrors at end of bed.
could not ask for more room was clean great comfy bed cleaned every day.
yes you queued for reseption but big hotel and lots of guests so what do you expect
would tell every one to go here close to it all fantastic.
 
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Top Local Tips for New York City

Top of the Rock When in NYC do not miss seeing the city from the Top of the Rock. It is an easy walk from this hotel and very much worth the time and money.

Use the subway! May seem daunting at first but staff are very helpful -just ask. Buy a subway card a great way to see New York and cheap too!

pay more pay more even if you need to sacrifice the location

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