Milford Plaza Hotel

, New York City, United States
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Milford Plaza Hotel

, New York City
3 star

Rooms: 1300

270 West 45th Street - New York City - New York - 10036 - United States Hotel Website | | 2128693600
25 Traveller

Reviews - Milford Plaza Hotel

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Nice Service
Submitted by: Tom in 18/07/09
  • Age Group: 2630
  • From: United Kingdom
  • Traveller type: Adventurer
Find a good accommodation at an affordable price should go to Milford. We just returned from a 5 day trip to New York and at Milford Plaza could not be better. The staff were all very friendly and hospitable. Our room was a pefect view of Times Square, it was very clean and we were involved in clean towels every day. To read the other reviews we were expecting our room is small, but we had a lot of room for both of us and the bed was extremely comfortable.

Security was excellent and friendly and always felt safe.

I definitely recommend it and all!
Helpful and Hospitable
Submitted by: Astrid in 15/10/08
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
Whilst I was somewhat disappointed by the appearance of the room (although totally clean) and the lack of aircon, I have to say that my teenage daughter and I could not have had better and friendlier service whilst guests at this hotel. Definitely a case of "don't judge a book by it's cover."
Do not stay here
Submitted by: Robert in 06/10/08
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Business Traveller
The hotel looks like it began a renovations project that began and ended at the lobby, never making it to the guest rooms. The lobby genuinely looks nice. But the guest rooms are terrible. It looks like a Motel 6 or worse. My first room smelled like a sewer. I am not sure where the smell was coming from (I think the plumbing), but it was pervasive. Also, I did not have a dresser to put my clothes in. I changed rooms. The second room had a dresser, but was missing a desk. (It did have a rickety chair in the corner.) Unfortunately, both dresser drawers were stuffed full of extra pillows and there was small debris at the bottom of each drawers, making the dresser entirely unusable. This room had two beds instead of one, but the comforter was stained on one of them. At that point I had lost interest in sleeping under the covers so I didn't check the other one. The closet rods in both rooms were peeling (paint). Everyone at my conference who was in the Milford said that they had some problem or another with their rooms. I don't know if the hotel is salvageable. The amount of renovation it would take to make these rooms worth staying in is probably greater than the cost to demolish and rebuild. On the positive side, the hotel staff was very pleasant. But then they probably feel guilty each time they check somebody in. If this hotel were the only option I had to stay during a visit to New York, I would simply cancel my trip.
Horrible Stay
Submitted by: Jeremy in 27/04/08
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Business Traveller
Staff rude and hard to deal with, had camera stolen and front desk manager and Security Supervisor were rude and totally unhelpful.Rooms were dirty and small. Witnessed a Prostitute and her trick get into a fight in the middle of the lobby, now what kind of people do they let stay for gods sake...
Horrible management and Very old amenites
Submitted by: Saleem in 25/02/08
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Young Couple
You can't get a positive straight answer out of anyone. Heating unit had to be a least 40 years old. Bathroom fair to poor condition. Unexpected charges after you check out. I gave it a four rating because of location. Only positive note and good elevator system.
Worst Hotel as far as service and DON'T VALET PARK
Submitted by: Mr. & Mr. Bowman in 20/07/07
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Young Couple
My husband and I stayed at this hotel on July 13, 2007. Although the room was small, had no ashtray (room was suppose to be a smoking room) and I had to wait 43 minutes (I kept track) for housekeeping to come to my room with one, we were still willing to give it a shot. But upon check out the next day, there was a long, long line at the check out counters. I asked a security guard, If I had to go to the counter to check out, since we are use to staying at other hotels in the city, whereas, you did not have to “physically” check out as long as they had your credit card information. The security guard was very nasty and asked me if I had pre-paid for my room. Considering that I stay at hotels on an average of 10-12 times a month and have NEVER heard of this, I asked him what did he mean by “pre-pay”. His totally unprofessional response was “If you have to ask, then you didn't do it”. After waiting for 39 minutes (yes, I once again kept track of the time) to check out, the front desk requested that my car be brought around to the front. I had to wait 52 minutes for them to bring my car around. After waiting 35 minutes, my husband was so irritated, that he went inside and made a formal complaint at which time, the $40.00 valet fee was suppose to be refunded to me (I will wait for my credit card statement to see if it was actually credited me back, but from seeing the reviews of this hotel at various sites, I know that I will be making another formal complaint to my credit card company). While still waiting outside, I spoke with several people waiting for their cars to be brought around, and discovered that at my 35 minute wait juncture, these people had already been waiting for 1 ½ hours for their car. We waiting an additional 10 minutes and still no car. Someone, I'll assume, a manager came out and was speaking with the doorman out front who was informing him that all the people who were waiting outside, were waiting for cars. He went back inside and 7 minutes later, our car was brought around.

I have never, ever seen a hotel run like this. I WOULD NEVER RECOMMEND THIS HOTEL TO ANYONE. I have went so far as to notify my company's travel department to have this hotel removed from our recommended hotels list. I would never subject anyone to this type of hotel service.
Worst hotel in five continents
Submitted by: Manton in 04/02/07
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Business Traveller
I have travelled allover the world, and the Milford Plaza is the worst hotel I have ever stayed in - nastier than even the filthiest government rest house in India. Not only are the rooms terrible and the staff incompentent, but they are also thieves. I paid for my room via, and then hotel charged me again. Neither Priceline nor the Milford Plaza have been willing to refund me my money. Do yourself a favor and avoid this hotel - and Priceline - like the plague.
Perfect choice for a young couple for a new weekend!!
Submitted by: Kate Hampson in 22/01/07
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Young Couple
Anyone looking for good accommodation at affordable prices should go to the Milford. We have just returned from a 5 day trip to New York and staying at the Milford Plaza couldn't have been better. The staff were all very friendly and welcoming. Our room had a pefect view of Times Square, was very clean and we were supplied with fresh towels daily. Having read other reviews we were expecting our room to be tiny but we had ample space for the two of us and the bed was extremly comfy.
Security were excellent and friendly and we always felt safe.
I'd definitely stay here again and recommend it to anyone!!!
Worst Hotel Yet!
Submitted by: George in 13/11/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Business Traveller
I was booked for two separate 3 night stays during the same business trip. I cancelled my second scheduled stay. My room was so small I had nowhere to store my suitcase, no desk at which to work and no wardrobe. The room was dirty and in dire need of refurbishment and to plug in the power supply for the a/c unit I had to move a chest of drawers and in so doing found more dirt and an old mouse trap! The gym was out of action despite promises to the contrary. A cardboard box on Braodway would be a more attractive option than this hotel!
This place is disgusting
Submitted by: Anthony in 31/07/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Weekend Breaker
My wife and I checked into the hotel, and as we were checking in I heard all kinds of complaints from rooms that were promised that were no longer available, AC broken, and rooms not cleaned upon arrival. I tried not to get discouraged, but when we got into our room we were shocked. The room was no bigger than my laundry room 10 by 12 if that big. The AC was blowing out hot air and the room looked filthy and smelled like a locker room. Needless to say we walked right out of there and asked for a refund. They were very polite and immediately obliged (hence the 1 point). Unfortunately we had to hop into our car and head home since there were no vacancies in any other reputable hotel, besides we weren't even sure we wanted to chance it. If you don't mind spending a few extra bucks book elsewhere. This place is for people who are looking to save a buck and don't necessarily care about appearance or cleanliness. I can't believe anyone would post a positive comment on this place, they must be related to the owners.

Historical Traveller Reviews of Milford Plaza Hotel


from A TripAdvisor Member
Thanks Joshua for the review you wrote. Four of us stayed at the Milford Plaza. We couldn't get a corner room but, room 1204 was pretty spacious. I liked the Valet service, and the service of your bags being unloaded, and taken to your room. I don't like that one person takes it out of the car, and another takes it to the room so everyone gets in on the tips. Our experience was pleasant. We didn't get attitutude at all.
The security in the lobby is a little S.W.A.T. though. They follow everyone. I know it's a security thing but, I felt like a shoplifter.
Don't eat at the Celebrity restaurant if you want to have any money for shopping. A piece of cheesecake costs nearly $7.00. It wasn't even that good! For a good meal go to Dallas BBQ's. Leaving out of the 8th avenue entrance make a left up to 7th avenue, cross the street , and it's on the right side in the middle of the block. I heard the exercise room was nice, and free. Noon check-out is good for you late sleepers. The walls are thin.

Cold in June

from A TripAdvisor Member
Heard so much about the generous hospitality in New York, that I was quite shocked by the abrubtness of the reception staff when we checked in after our long journey - yes there was a long queue, but a smile and eye contact are not much to ask for.

The room we were provided with was small to say the least and the decor was quite out of this world (not a good thing). The mirror was placed too far away from any electrical socket, so using the hairdryer and the mirror at the same time was impossible.

Despite the fact that we visited in June, it was cold and wet. The air conditioning unit was centrally controlled, and I think at the beginning of any warmer weather (which there had been in the weeks leading up to our trip) the hotel flick the switch to very cold and leave as such until Autumn (The Fall). The air conditioning unit was also very noisy making it difficult to get a good night's sleep, you either wake up with the cold or the noise.

On the positive side, the bathroom was adequate and the shower quite powerful.

Oh and another thing, in the UK all hotels have a kettle in the room for making hot drinks, why doesn't this hotel? Yes there is a coffee shop downstairs, but a hot drink whilst getting dressed in a morning is an essential.


from A TripAdvisor Member
This was, without a doubt, the worst hotel I've stayed at in a long time.

The hotel is badly in need of renovations. It's loud, dirty, and the rooms are small and poorly furnished.

The Milford Plaza bills itself as "the lullaby of Broadway." Without a doubt, this hotel is in a prime location, located nearby to many broadway shows, and within walking distance of the shows to which we had purchased tickets. It's about two blocks from the heart of Times Square.

On the other hand, do you really want to hear "the lullaby of broadway" at 2 a.m.? 3 a.m.? 4 a.m.? Assuredly you will, and it' s not particularly musical or lulling.

We were kept awake until well after 4 a.m. by the loud noise outside and inside the hotel. The hotel is poorly insulated, and you can hear everything your neighbors do, not to mention what people are doing outside the hotel on the sidewalk at 4 a.m.

The room was the dirtiest I've stayed in for over a decade (and including foreign countries).

There are other choices for the money that are far preferable. And, I wish I'd spent an extra $50 a night to stay in either the W or the Marriott Times Square, where I'd have been assured of sleep.

The Shining

from A TripAdvisor Member
The Milford Staff was very consistent at making my stay at the Milford a miserable and debasing experience. The staff was never courteous or respectful to me and my travel companions. They never failed to give us difficulty when we simply want to go to our rooms. They always questioned if we were hotel customers; even after we showed them our hotel key. They would always make us register again at the desk. They would not let us sit in the lobby even when we were paying customers.
The Milford has to learn that anal retentiveness is not conducive to customer satisfaction.

Needs a renovation

from richiehayes2000
Location - Excellent. Block from times square and actually attached to the buildings making up Schubert Theater, but the hotel needs closing for 3 months for an overhaul. Rooms are worn out and depressed, with 70's decor now looking dated. This hotel has the potential to be superb, but just needs the effort. Don't let you put you off tough - if sightseeing is your aim, this is the place to stay. Just dont get a room next to the elevator shaft - seriously. Ask not be near an elevator. 1950's elevators sound like a cross American AMTRAK. 'Loud' is not the word.

There are much better options!

from A TripAdvisor Member
Affordable, but this hotel is definitely past its prime! The rooms are dark and shabby and the walls are so thin you can hear every word spoken (or shouted) in the adjacent rooms. We woke at 4 AM to an argument in the next room that went on for an hour. The location is close to the theaters but there is not much else of interest. You'll just be joining the swarms of tourists gaping at the neon signs. Overall, it'll suffice in a pinch, but only if you must be in this neighborhood and don't plan on spending much time in the room.

The Unlullaby of 8th Ave

from A TripAdvisor Member
My wife and I decided to vacation in Manhattan, and I thought a great place to stay was the Milford Plaza. My wife and I had both grown up watching the commercials and it always seemed like a nice place. I should have remembered those commercials haven't changed in 20 years!! The hotel was okay at best, and the staff was definetly not singing and dancing when we walked in. The room was dirty and dingy and was the size of a shoebox and smelled liek a 30 year old ashtray. I would not recommend this hotel unless you need a cheap place in Time Square to sleep, although that was even hard due to the awful smell.

Great Hotel, Great Value

from A TripAdvisor Member
I stayed at the Milford Plaza for 7 nights in May 2003. If you are going to New York to see shows, this hotel is a great option. The location of the hotel is amazing! Just one block from Times Square and there are theatres literally right around the corner.Our room was very clean, and a decent size for what you often find in New York.The check-in staff, housekeeping, and tourist booth staff were all very friendly.The Deli joined to the hotel was great - it was called Celebrity Deli and I actually saw a celebrity there!!I felt very safe, as you had to show your room key - day or night - to enter the hotel.I would stay there again and recommend it to my friends and family. What you get is wonderful for the price (especially when you consider the location and prices of other hotels in the area).

A fine place to stay

from A TripAdvisor Member
Great location, nice rooms and clean, helpfull staff, excellent maidservice and for a very reasonable price. The rooms are small yet cosy, especially considering that when you're in New York, you hope to see as little of your hotelroom as possible. But at the times when you are present the service will be excellent. Stayed there during the summer of 2001.

A Nice Surprise!

from A TripAdvisor Member
We stayed here on a trip to NYC and were pleasantly surprised. The rooms were not very expensive at all and were very clean and comfortable. The location was great and it was very easy to drive to. We would stay there again.

Top Local Tips for New York City

Top of the Rock When in NYC do not miss seeing the city from the Top of the Rock. It is an easy walk from this hotel and very much worth the time and money.

Use the subway! May seem daunting at first but staff are very helpful -just ask. Buy a subway card a great way to see New York and cheap too!

pay more pay more even if you need to sacrifice the location


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  • Address: 270 West 45th Street - New York City - New York - 10036 - United States
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