Latham Hotel

, New York City, United States
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Latham Hotel

, New York City
1 star
4 E 28th St - New York City - New York - 10016 - United States Hotel Website | | 212-685-8300
845 Traveller

Reviews - Latham Hotel

Historical Traveller Reviews of Latham Hotel

t stay again

from xJessx
I would consider myself a budget traveller however, although the Latham won't break the bank what they charge is too much for the shabby rooms.

Firstly, we couldn't work out why we weren't getting hot water out of the shower, I discovered the following day this was because the H and C on the taps were on the wrong way around.

Secondly, our sheets were dirty, not that it mattered as the heating was on so high you were sweating in the room anyway.

Also, as well as the premises being a hotel, it seems to be some kind of half way house or shelter as some of the rooms were permanently occupied and had doorbells on them.
Management Response from lathamhotel
To whom it may concern;

I have reviewed your latest review and will discuss with each department your findings.
Please accept my complete and humble apologies for your unhappy stay at the latham Hotel, at this time however I would like to address the false statement of being a halfway house or shelter. The latham Hotel does have some left over tenants from a previous time but the number adds up to six residents and as far as doorbells on the doors there are none.

Please note the heat in the hotel, and many like our which were built in the early 1900’s are steam driven they are turned on when the heat goes below a certain temperature. If you contacted the front desk they would have happily sent a technician to lower the steam supply.

Again please accept my apologies.

Sincerely,

Stephen J De Fazio
General Manager
Latham Hotel

frustratingly bad

from radioboy
I am frustrtaed with this old hotel in the 28th street , east side of NY.. I saw small bugs, dirty beddings and a single bathroom for ten rooms of 20 guests!!!! My what if all of you want to go the bathrrom at the same time??? very bad hotel...not recommneded
Management Response from lathamhotel
December 21, 2006

To whom it may concern:

The review that was posted seems to be more fiction than truth.

First all rooms are inspected on a daily basis therefore all linens are changed and replaced with each guest.
Second the hotel has in place a very proactive preventative exterminating policy to prevent bugs and other vermin.
Third only four rooms share a bathroom not twenty.
It is my professional opinion that for some reason you were not happy with the hotel, which could be of no fault of the hotel but your own. In lodging there must be a fit. The Latham Hotel is a European style budget hotel that offers clean accommodations at an affordable price ($99.00 to $159.00 a night).

The rooms are clean and the style more old world charm, you should of spent a little more money for the proper fit and not spend less then make exaggerated and untrue complaints to vent your own frustration.

Feel free to contact me (which you should have done if these complaints were true) if you desire a more direct resolution.

Sincerely,

Stephen J De Fazio
General Manager, Latham Hotel

Great Hotel, Great Price and Great Location

from bubbles001
Stayed at the Latham Hotel for the New York Marathon - 3rd to 7th November. This Hotel is not the Ritz but for the low price that you pay it is great value for money! Had an en-suite room that was warm and cleaned every day with fresh towels, soap, shampoo etc. The room was equipped with heating, air-conditioning and a large television. The staff were friendly and helpful and do say that if you have any problems to let them know and they will fix them! The location of the hotel is excellent, this end of 5th Avenue is definately the best place to stay, this is the 'real New York' as opposed to the 'Tinsel Town New York' and is by far the better! The Empire State Building is just round the corner and there are plenty of superb diners to eat cheap and large meals! The people of New York are very friendly and the streets are very safe with police on most corners. China Town is a must along with the Staten Island Ferry and a walk over the Brooklyn Bridge (Brooklyn to Manhatten for the best views). All in all a fantastic time was had and will definately stay at the Latham again.

Latham Hotel is excellent value for money as a hotel

from qualow
We were a little hesitant due some of the reviews, but as someone else wrote, I went with my gut instinct and was very glad I did.

The Latham was a great hotel, with very kind staff (try saying hello to them!) and the residents are hardly ever seen, and never heard.

We booked a room with private bathroom (very clean) and the ddor had both a dead bolt lock and a chain. The room (415) was large enough, there was a substantial closet as well as a 6 drawer dresser for clothes.

There was a newer television with remote control, and an air conditioner with remote control as well. The shower had good water pressure, and the water was hot. The toilet worked well...basically we were very happy to get this hotel for approx 750.00 US dollars for 5 nights during the NY marathon.

Next door is a chinese takeaway, and next to that is a wonderful 24 hour deli that does the best french toast for breakfast and also has 24 hour internet upstairs as well (3 computers). It also has a really nice buffet with fresh fruit, salds, and meats as do alot of NY delis.

The empire state building is 2 blocks up on 5th avenue so position is excellent.

There is a nightclub next door that plays quite loud R&B style music (we both still slept ) and if you are looking for a boogie, head next door and tell them you are staying at the Latham. You can add going to a NY club to your travel stories. We would have but walking everywhere, you get back and just fall dead asleep on what was a very comfortable bed.

The Latham is basically on the corner of 5th Ave and east 28 street. It is a 10 minute walk to time square (42 street), and a 15 minute walk to Rockefeller centre (48-51st street). You can easily take a bus or subway (I would suggest to walk though as the sights are magic) to Central Park (uptown) or downtown to Tribeca, and through to Ground Zero, the financial district, and for the girls the shopping delight that is Century21 (big name brand discount store)

Never again!

from Linda03
For starters, service at the front desk was horrible. The employees were more into their personal gossip than servicing the customers. Once we got into the room, everything appeared to be okay. The room was clean from what we could see. The whole building was a little depressing. The hallways leading to the rooms looked as though you could find them in a horror film. What completely ruined this hotel for me was the fact that after only one night there, I received 3 bed bug bites. I was disgusted. I would never again come to this hotel.

Nice manager

from Susan65
I just got back home after spending a few days in USA. I stayed 4 nights at the Latham Hotel. It was my first experience in N.Y.C. I’ve been in many countries and always trying to spend as less money as possible in accommodation.
I got to the hotel and at the beginning it looked ok, I arrived at night, the check in was fast and I went to my room. It was freezing cold (40 degrees outside), the heater was not working, I went downstairs and asked the manager if he had another room for me, he answered me he didn’t and if I didn’t like it I could leave (customer service??? I don’t think so). I’m a 23rd year old Sweden girl who’ve been traveling since I’m 18 and this was the first time somebody was this rude. I tried to be as nice as possible because I had nowhere to go, finally I was relocated in another room. I found a few problems but didn’t complain because I already knew the answer I was going to receive from the manager.
The worst part was the shower, nothing changed since 1920. The cleaning ladies do what they can, but they don’t even have a vacuum cleaner, so the carpet is pretty dirty.
I think is pretty expensive for what the give you. Maybe with a manager willing to help the customers it wouldn’t be so bad.
Management Response from lathamhotel
Dear Ms. Susan65,

First and foremost my complete and humble apologies for the lack of service you received at the Latham Hotel.

I am so happy you have brought this to my attention, I was not aware of any of these infractions; unfortunately I am not able to be at the hotel 24hrs a day.

I am doing a complete investigation on who was on duty during your late check in.

I try to instill that the customer is the most import person at the hotel. Here at the Latham Hotel our goal is to greet the guest; and though we are not a 4 star hotel this does not mean we can not give 4 star service.

I take this failure in service and yes respect very seriously I hope I am not asking much but if you could please on your next trip to New York stay with us again I feel you would be better accommodated, also feel free to contact me so I can personal resolve any other issues you might have encountered during your stay.

Again my most humble apologies.

Sincerely,

Stephen J De Fazio
General Manager
Latham Hotel

Great location and good value for money

from Daemona
Great location and compared to the high prices at other hotels in New York, good value for money. Rooms are very basic (had a shared bathroom room) and our room hadn't been well aired after the previous occupant (not the nicest smell left behind) or vacuumed. Staff were very prompt to fix the shower when we pointed out it was broken. Some noise problems such as builders chatting loudly in the corridor around 8.30 in the morning (not great if you want to lie in) and a night club next door that closes at 4am - the booming music can be heard on the 7th floor and could disturb visitors on that side of the building. Nightclub only seems to have loud music on Wednesdays and Saturdays. Staff friendly.

FINE! Great location

from BigCarrieFan
A friend and I stayed at this hotel for two nights, and no...it is not the RITZ, but it is fine! Most of the staff were friendly, sweet and accomodating. Recent reviews have commented on the fact that "single mothers" and there babies also stay at this hotel...i guess, I don't see the big deal? Are these people supposed to stay under a bridge somewhere? The very few residents that we did see where sweet and were simply living their lives.
The location is great...with everything perfectly at your finger-tips, with a short/or longer walk away...or a quick cab ride.
The rooms were very basic (we had a private bath)...it appeared old, but is was clean and the shower/sink/toilet ran perfectly. We would have liked a newer shower-curtain however.
All and all, we would stay at the Latham again...if you are wanting high end service and accomodation...seek the Park Avenue area of NYC. If you are simply wanting a bed and a shower as well as staff that are just doing their jobs and are curtious...and seeing NYC is your priority...then Latham will do just fine. I will be returning.

Not the Ritz...but worked out great

from boston63122
I stayed at the Latham for two nights, and was pleasantly surprised after reading the reviews on this site. Although it is not awesome, unless you are looking for a hotel where you want to sit in all day and not go enjoy New York City, it is just fine. The people who work there are great and I never felt unsafe while inside the hotel. We had a pretty small room, but it had everything we needed and it was clean. The bed was a little bit uncomfortable, but fine. We had a brand new big tv also, and AC. It also has a fairly large closet and a dead bolt/chain lock on the door. Also we had a shared bathroom, which was always available when we needed it, and was always so clean. It was also huge! There are individual sinks in each bedroom so you really only need the bathroom for shower/toilet. The view was not great, but who stares out their window when they can just go outside! I traveled with my boyfriend and we are both students, so it was perfect because it was so cheap and we did not have to spend any money on cabs. You can walk to Times Square in 10 minutes. Also it is very convenient to the subway. There are residence who live there permanently, but you can not tell the difference of who is who. So if you are looking for somewhere to safely put your head down at night and be conviently located right in the heart of Manhatten, then the Latham is great.

OK For Me

from HWEIFONG100
The shared bathroom is quite clean. The location is so convenience as it is easy to get food around the place and the subway stations are on the same street and within the walking distance (walk about 3 minutes from hotel).

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  • Address: 4 E 28th St - New York City - New York - 10016 - United States
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