Latham Hotel, New York City
Reviews - Latham Hotel
Read 845 additional reviews of Latham Hotel at TripAdvisor.
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Historical Traveller Reviews of Latham Hotel
t stay againfrom xJessx
Firstly, we couldn't work out why we weren't getting hot water out of the shower, I discovered the following day this was because the H and C on the taps were on the wrong way around.
Secondly, our sheets were dirty, not that it mattered as the heating was on so high you were sweating in the room anyway.
Also, as well as the premises being a hotel, it seems to be some kind of half way house or shelter as some of the rooms were permanently occupied and had doorbells on them.
I have reviewed your latest review and will discuss with each department your findings.
Please accept my complete and humble apologies for your unhappy stay at the latham Hotel, at this time however I would like to address the false statement of being a halfway house or shelter. The latham Hotel does have some left over tenants from a previous time but the number adds up to six residents and as far as doorbells on the doors there are none.
Please note the heat in the hotel, and many like our which were built in the early 1900’s are steam driven they are turned on when the heat goes below a certain temperature. If you contacted the front desk they would have happily sent a technician to lower the steam supply.
Again please accept my apologies.
Stephen J De Fazio
frustratingly badfrom radioboy
To whom it may concern:
The review that was posted seems to be more fiction than truth.
First all rooms are inspected on a daily basis therefore all linens are changed and replaced with each guest.
Second the hotel has in place a very proactive preventative exterminating policy to prevent bugs and other vermin.
Third only four rooms share a bathroom not twenty.
It is my professional opinion that for some reason you were not happy with the hotel, which could be of no fault of the hotel but your own. In lodging there must be a fit. The Latham Hotel is a European style budget hotel that offers clean accommodations at an affordable price ($99.00 to $159.00 a night).
The rooms are clean and the style more old world charm, you should of spent a little more money for the proper fit and not spend less then make exaggerated and untrue complaints to vent your own frustration.
Feel free to contact me (which you should have done if these complaints were true) if you desire a more direct resolution.
Stephen J De Fazio
General Manager, Latham Hotel
Great Hotel, Great Price and Great Locationfrom bubbles001
Latham Hotel is excellent value for money as a hotelfrom qualow
The Latham was a great hotel, with very kind staff (try saying hello to them!) and the residents are hardly ever seen, and never heard.
We booked a room with private bathroom (very clean) and the ddor had both a dead bolt lock and a chain. The room (415) was large enough, there was a substantial closet as well as a 6 drawer dresser for clothes.
There was a newer television with remote control, and an air conditioner with remote control as well. The shower had good water pressure, and the water was hot. The toilet worked well...basically we were very happy to get this hotel for approx 750.00 US dollars for 5 nights during the NY marathon.
Next door is a chinese takeaway, and next to that is a wonderful 24 hour deli that does the best french toast for breakfast and also has 24 hour internet upstairs as well (3 computers). It also has a really nice buffet with fresh fruit, salds, and meats as do alot of NY delis.
The empire state building is 2 blocks up on 5th avenue so position is excellent.
There is a nightclub next door that plays quite loud R&B style music (we both still slept ) and if you are looking for a boogie, head next door and tell them you are staying at the Latham. You can add going to a NY club to your travel stories. We would have but walking everywhere, you get back and just fall dead asleep on what was a very comfortable bed.
The Latham is basically on the corner of 5th Ave and east 28 street. It is a 10 minute walk to time square (42 street), and a 15 minute walk to Rockefeller centre (48-51st street). You can easily take a bus or subway (I would suggest to walk though as the sights are magic) to Central Park (uptown) or downtown to Tribeca, and through to Ground Zero, the financial district, and for the girls the shopping delight that is Century21 (big name brand discount store)
Never again!from Linda03
Nice managerfrom Susan65
I got to the hotel and at the beginning it looked ok, I arrived at night, the check in was fast and I went to my room. It was freezing cold (40 degrees outside), the heater was not working, I went downstairs and asked the manager if he had another room for me, he answered me he didn’t and if I didn’t like it I could leave (customer service??? I don’t think so). I’m a 23rd year old Sweden girl who’ve been traveling since I’m 18 and this was the first time somebody was this rude. I tried to be as nice as possible because I had nowhere to go, finally I was relocated in another room. I found a few problems but didn’t complain because I already knew the answer I was going to receive from the manager.
The worst part was the shower, nothing changed since 1920. The cleaning ladies do what they can, but they don’t even have a vacuum cleaner, so the carpet is pretty dirty.
I think is pretty expensive for what the give you. Maybe with a manager willing to help the customers it wouldn’t be so bad.
First and foremost my complete and humble apologies for the lack of service you received at the Latham Hotel.
I am so happy you have brought this to my attention, I was not aware of any of these infractions; unfortunately I am not able to be at the hotel 24hrs a day.
I am doing a complete investigation on who was on duty during your late check in.
I try to instill that the customer is the most import person at the hotel. Here at the Latham Hotel our goal is to greet the guest; and though we are not a 4 star hotel this does not mean we can not give 4 star service.
I take this failure in service and yes respect very seriously I hope I am not asking much but if you could please on your next trip to New York stay with us again I feel you would be better accommodated, also feel free to contact me so I can personal resolve any other issues you might have encountered during your stay.
Again my most humble apologies.
Stephen J De Fazio
Great location and good value for moneyfrom Daemona
FINE! Great locationfrom BigCarrieFan
The location is great...with everything perfectly at your finger-tips, with a short/or longer walk away...or a quick cab ride.
The rooms were very basic (we had a private bath)...it appeared old, but is was clean and the shower/sink/toilet ran perfectly. We would have liked a newer shower-curtain however.
All and all, we would stay at the Latham again...if you are wanting high end service and accomodation...seek the Park Avenue area of NYC. If you are simply wanting a bed and a shower as well as staff that are just doing their jobs and are curtious...and seeing NYC is your priority...then Latham will do just fine. I will be returning.
Not the Ritz...but worked out greatfrom boston63122
OK For Mefrom HWEIFONG100
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- Address: 4 E 28th St - New York City - New York - 10016 - United States
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