Hudson Hotel
, New York City
Rooms: 1000
Reviews - Hudson Hotel
- Age Group:
- From: United States
- Traveller type: Relaxation Seeker
- Age Group: 41 - 50
- From: United States
- Traveller type: Family Traveller
- Age Group: 31 - 40
- From: United States
- Traveller type: Young & Single
- Age Group: 26 - 30
- From: United States
- Traveller type: Young Couple
First off, I tried to pay with my debit card and they claimed that they could not "get it to work", so they insisted that I go get cash. After walking 6 blocks to find my bank to withdraw the $500, I returned and paid in cash. Today, I checked my balance and they had deducted $1250 from my debit card, in addition to the $500 I paid in cash. When they "could not get my debit card to work", they were actually charging me multiple times. I am lucky I just happened to go to the bank today to cash a check because, had I not, I would have bounced my next couple of checks due to their HUGE error. Then when I went back to fix the mistake, they made me feel like it was my fault that they messed up!
After that, the place was mediocre at best... def not even close to worth the price. As trendy as this place tries to be, it is just a poor excuse for trying to cram as many people in as they possibly can. Each room feels like a shoe box. The elevator took more than 20mins to arrive one day. The lounge was overrated. I could go on, and on, and on...
I've stayed at much less expensive places in Manhattan that take an interest in ensuring that their customers are treated with respect and dignity...
DO NOT STAY AT THE HUDSON.
- Age Group: 31 - 40
- From: United States
- Traveller type: Young Couple
- Age Group: 26 - 30
- From: United Kingdom
- Traveller type: Young Couple
- Age Group: 51 - 60
- From: United States
- Traveller type: Family Traveller
- Age Group: 60 +
- From: United States
- Traveller type: Family Traveller
Read 3101 additional reviews of Hudson Hotel at TripAdvisor.
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Historical Traveller Reviews of Hudson Hotel
Holiday RUINED!!!!
from A TripAdvisor MemberBottom line: IF YOU WANT D-GRADE SERVICE, SMALL ROOMS, RUDE, ARROGANT STAFF WITH MASSIVE CHIPS ON THEIR SHOULDERS, then check into the Hudson House of Horrors!
Hot or hot?
from A TripAdvisor MemberHudson Hotel: The Faulty Towers of NY (only smaller!)
from A TripAdvisor MemberHere is our story in all its painful and unbelieveable detail.
We had arranged to meet my sister and her fiance who live in London and thought they'd like the Hudson - new, hip, great design and from all media accounts, a terrific bar. We made the booking for all of us on priceline.com using our US issued credit card. My sister called the Hudson direct a week before our arrival in NY and booked an additional nights stay as they had got on an earlier flight from Heathrow. Credit card details were taken - confirmation for booking provided.
They got in at around midnight and when they finally made it to the front desk were told without any apology that there was no room for them because they were overbooked. Several other weary travellers were having the identical discussion and also getting no where. After half an hour of yelling at each other (tres noisy as bar kinda blends into front desk) they were handed a five dollar bill and told to take a cab to their "other" hotel - The Empire.
Jet lagged and defeated by gorgeous young things with no decision making power, they complied. FYI The Empire is an old hotel which has been acquired by the Schrager group but is definitely in its pre-reno stage. When they checked out the next morning, to add insult to injury they were presented with a bill for $250 (the original confirmed booking at the Hudson was for $180). The people at the Empire had no idea what the arrangement was so we were told to go and sort it out at the Hudson. We arrived at 9:30am as my sister had been told that they would have a room ready for them first thing in the morning. This as with everything else we came to experience at the Hudson was bs. We started another round of "discussions" with zombies on the front desk that cleary should have spent more time in Hospitality 101 than getting A+'s in Attitude 101.
Finally a manager appeared - a helpful but apparently very stressed German man who was the new manager of the hotel - and by new I mean one week on the job. He tried really hard to help us but the Hudson is so totally unprofessional and run by in our opinion "incompetent-don't give a * amateurs" that nothing was getting resolved.
Meetings were cancelled as we were still standing in the front lobby at midday as no room was forthcoming. The manager told us we would be upgraded (both my sisters room and ours) and luggage taken up to the rooms. When we returned later in theafternoon it took us about 5 phones calls to get our things brought up. Our compensation was 12 comp drinks at the Hudson bar, an upgraded room (hate to see the un-upgraded rooms) and a vage verbal offer of a discount/comp night for our next stay (like we are rushing to get back to the Hudson NOT).
When we checked out they had double billed us for both rooms - ie priceline.com had charged us directly and the Hudson had also charged us. Our account was fixed but my sister is still waiting for the credit to show up on her card (this is almost a month later).
Is the hotel new? -yes. Is the hotel hip? - yes. Is the bar cool? - yes. The larger upgraded rooms are tiny but they are really nicely put together - the linens are good and the room is aesthetically pleasing.
Having said this we were disgusted with the treatment we received and appalled at what we suspect is a scam whereby the Hudson deliberately overbooks in order to divert guests of the Hudson to their crappy pre-reno hotel up the road. Shame on you Mr Schrager. The Emperor is wearing no clothes - the media and word of mouth is going to have to catch up with this concept soon enough and there is not enough newness, hipness or coolness than can sustain a hotel as dreadfully run as this one.
My grandfather had a great saying that applies beautifully to the Hudson:
"You can't make strawberry jam out of cow manure no matter how much sugar you add".
There are hundreds of great places to stay in New York - the Hudson, in the opinion of four well travelled people, is this is not one of them.
Very Disappointed
from A TripAdvisor MemberIf your Single, Small and Trendy
from A TripAdvisor MemberStylish cocktail bar with pretty people was fun one night, and disco elevator was a bit much....
Not for everyone, but a must see bar and excellent restaurant. Just don't stay there!
Perfect for one night romantic getaway, if you can afford it.
from dksodfij"Guilty" of spending close to $500 for one night stay, my wife and I ended our trip to the city with buying toys for the boys in F.A.O. Schwartz and went back to Connecticut, full of great memories and romantically re-charged...
Small rooms ha ha
from A TripAdvisor MemberWhat did amaze us was the size of the rooms the brochure said small rooms but should have said minute.
We had no storage space i.e. drawers and only a small hanging rail, we ended up living out of our suitcases for a week.
The bathroom was also an experiance it is the first time we have had to pull the shower curtain in order not to see each other from the rest of the bedroom.(i.e. the glass pane in the shower cubicle).
As someone over six foot tall it was no fun using the toilet and having to sit sideways in order not to bump my legs on the facing wall.
We never used the bar or restaurant because of the prices. We can however recommend the Coliseum Bar a few doors away and for good wholesome food try Kennedys on 57th Street.
ve seen more comfortable prison cells..
from A TripAdvisor MemberMy wife and I left after one night and moved to the Westin on Times Square where we had a wonderful(!!) stay.
The Hudson rocks
from A TripAdvisor MemberI arrived at night after a long and stressful flight. The interior - decor does not disappoint. Like some of the other reviews have said, it has a very lively and stylish clientel. That makes you want to make the effort to dress-up when ever stepping out of your room.
Checkin was swift and professional by a girl with a lovely smile called Brooke who looked after me through out my 3 day stay. As it happened, Instyle magazine were holding a pre Oscars party in the Light bar, which was off limits to guests, but I managed to gate crash later and hang out with the celebs and beautiful people.
Yes the rooms are small but very cosy with all that you would expect for the price ($95) in a 4 star Hotel, I made very good use of the hifi to entertain guests.
As for the view forget it, kept my blinds down through out. There are plenty of fresh clean towels in the bathroom and I wiil say I had the best shower in my whole existance ever.
The 24 hour hotel gym was also very good with a good selection of machines and free weights and T.V screens if you get bored, you also get fresh towels which was unexpected.
The room service like most hotels is to be used with caution, I was feeling jet-lagged and could not face the cafe, so ordered a bowl of cereal which was priced at $6 but after paying all the taxes, plus tips it came to $18.
Apart from the room service guy, the staff on the whole were very professional and helpful. I was able to book a extra night with no problems at all. I spent my last night in New York at the Paramount Hotel in Times square, which left no impression, I found myself yearning to be back at the Hudson.
The whole experience enhanced my stay in New York.
On returning to London I recieved a personal letter from the Hotel Manager, thanking me for the comments I left in a note at the checkin desk and inviting me to phone his office directly should I wish to stay at the Hudson again in the future.
I'm looking forward to visiting the west coast and staying at the Mondrian in L.A.
Avoid at all costs !!!!!!!
from A TripAdvisor MemberBooked a month in advance for a high level room, got there after a long flight, arrived at 11pm (with my fiance), 4th floor looking at a hotel chimney (upgraded room). Noone offered to take our bags!. Also the lights weren't working in the room. Went to the bar with "residents" cards, bouncers denied us entry, (said bar was at full capacity though bareley half full) but managed to let in single girls and their friends. manager sorted things out EVENTUALLY!. The barman had the same attitude as the bouncers in the respect he only served single girls, my fiance waited 30 mins to get served. Concierge desk had the attitude that sighseeing tips was too mundane a request for them, even though i had saved them time by booking my own restaurant reservations at: Jean Georges, Union Square Cafe and The Daniel. The last night was spoilt because after a days sightseeing and shopping we went back to the hotel to find the hotel was closed of for a FDNY fundraisng event, obviously no problem with this....but we had to enter the hotel throught the basement and WE WEREN'T TOLD ANYTHING ABOUT IT !!!!
The whole attitude of the staff, the ridiculous prices for food, the lameness of the bar was disgraceful and i have never seen anything like it from a hotel.
I had read the positive and negative comments about this hotel on this very website, however unfortunately, i believed the hype and only listened to the positive comments, much to my regret. so please take this as a warning and not as a someone writing out of spite, as i am a fair person and have never needed to complain about a hotel before.
Derek Cheung
P.S They did offer me a complimentary night stay at the Hudson, as some sort of compensation, however i will still never return to this hotel, EVER! It ruined mine and my fiance's first trip to New York.
Top Local Tips for New York City
Excellent Japanese Restaurant Value Water Moon, (212) 595-4300, 467 Columbus Ave. Great 4-7 p.m. happy hour drink and food deals, including 2/$7 maki rolls. They kept them coming well past 7 p.m. since we were already seated. My friend who live near here says they just opened. Long may they run.
Flights When travelling to New York I recommend an early morning flight, this way by the time you get through immigration (which can take an hour an a half) together with your onward journey to your hotel (up to another hour if you hit rush hour) you still have the rest of that day to enjoy the sights of New York, of which there are plenty.
milos restaurant amazing upscale greek place on 55ht/5th with the most delicious sea food and very good looking crown and atmosphere
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Other names for Hudson Hotel
- hudson new york city
- hudson hotel nyc
- hudson hotel ny
- hudson hotel new york city
- hudson hotel new york
- hudson hotel
- Address: 356 West 58th Street - New York City - New York - 10019 - United States
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