I had dinner in the city on Valentines day and decided to book a room at the hotel reserve. (Not that great). The rooms are nice but a little snug and lets just say the walls are a bit thin. I could hear the people above me having a "good time" and people talking in the hallway. The staff nice but amature. I booked a month ahead of time, a specific room with a balcony that was larger and was given another room (probably because those rooms were at least twice the amount on Valentines day). They were booked solid so I couldn't change the reservation. A friend of mine asked me to book a room for her also and they didn't have the reservation in the system (shaking my head) They have charged my card a total of 6 times already and can only see 3 transactions. I had to end up faxing them a copy of my bank statement and was told was told that they would need 24 hours to explain why I was charged the different charges that there system does not have record of. I told them to call me when they received the fax and after 15 minutes of waiting called back to find out the manager wrote my number down wrong. (yuck). The aftermath sucks more because I had to fairly descent V-day. The worst thing about this entire event was that one of my reasons for staying there was to see if I would recommend my 400 million dollar corporation to continue with the efforts of obtaining an account with this hotel. They blew it! I was the one that contacted my travel department to start the process of opening an account with the reserve and sadly I had to contact them and tell them that I judged this book by it's cover and not by it's content