Helmsley Park Lane Hotel

, New York City, United States
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Helmsley Park Lane Hotel

, New York City
4 star

Rooms: 622

36 Central Park South - New York City - New York - 10019 - United States Hotel Website | | 2123714000
955 Traveller

Reviews - Helmsley Park Lane Hotel

« 1 2 »
Buy new elevators!
Submitted by: Bernard in 27/04/05
  • Age Group: 60 +
  • From: Canada
  • Traveller type: Retired
NEGATIVE - Elevator service was ATROCIOUS -- At times there was only 1 elevator in service --The hotel was fully occupied -- The wait for an elevator with any space on it could take over 30 minutes -- We were on the 19th floor and one time we and many others were forced to use the 19 flights of stairs to get down to the lobby. IIt was ridiculous! POSITIVE -- nice room, nice dining room, competent staff. THE POSITIVES DO NOT MAKE UP FOR THE NEGATIVES. WE WILL NOT BE BACK!
Great Location
Submitted by: Richard in 06/03/09
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
Fabulous views right over Central Park and excellent location. Room was excellent with new furnishings, very comfortable and good in-room facilities. Enchanting! Loads of eateries nearby and easy to get around. Very helpful and friendly staff, wonderful breakfast room and quality of food. Waiters attentive but unobtrusive. Recommend 100%.
1 out of 1 reader found this review helpful
Submitted by: Joyce in 22/09/07
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Weekend Breaker
Stayed here for 3 nights. Staff very efficient and any we spoke to were friendly. Meals and drinks on pricey side - use coffee shop outside rear door of the hotel instead!
Room was fine although if we had paid extra , park view would have been preferable to apartment block!
Beds comfortable and all in all clean although the furnishings are beginning to show their age.
Would recommend.
Bad booking center
Submitted by: Leslie in 19/01/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Business Traveller
The hotel is great but booking was a total nightmare - they are not allowed to call the UK I had to make 5 lengthy long-distance calls as they could not find my email - I won't be staying there again since it almost cost me the price of a room to arrange for it. So bad ratings for that.
Submitted by: Arturo Castro in 29/06/05
  • Age Group: 41 - 50
  • From: Chile
  • Traveller type: Business Traveller
Is a very good hotel, very well located and the service exellent!
Nice Place with a great Central Park view
Submitted by: Thomas Zicarelli in 27/06/05
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Family Traveller
The hotel was very nice, The staff was helpful and the food was also very good. I would recomend the Helmsley Park Lane to others.
Overlooking Central Park
Submitted by: David Wildman in 02/07/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Special Interest/Event
Convenient to subway, restaurants, Times Square, theatres, etc... Beautiful view!
Excellent Hotel
Submitted by: Margaret Keith in 29/06/05
  • Age Group: 60 +
  • From: United States
  • Traveller type: Pleasure Seeker
We had a delightful 5 days at the Helmsley and had great service. The food is exceptionally good. The location is the best. Lincoln center is a short cab ride away, the Central Park across the street, and the subway on the same block allows for easy travel all over town.
Excellent location
Submitted by: Bianchi Roberto in 27/06/05
  • Age Group: 51 - 60
  • From: Italy
  • Traveller type: Business Traveller
The Helmsley Park Lane Hotel has an excellent location, the service is friendly and good. Sometimes the rooms are quite old and some amenities, like the in room bar are lacking. But the price/service ratio is very good and I will visit again the Hotel.
Submitted by: Judith Fairey in 27/06/05
  • Age Group: 60 +
  • From: United States
  • Traveller type: Family Traveller
My granddaughter and I stayed there for four days - and I do believe the bellman's smile the day we left was the first I'd seen from a hotel employee during our stay. The hotel was my only disappointment in what was otherwise a great few days in NYC.

Historical Traveller Reviews of Helmsley Park Lane Hotel

Not what I expected

from A TripAdvisor Member
We stayed at the Helmsley Park Lane for Valentines Day 2004. What a dissapointment. I've stayed at The Doubletree Guest Suites and thought this was a step up. It wasn't. The rooms are OLD... run down hotel.
Pealing paint and 1 plug in the bathroom. Can't heat a curling iron and blow dry at the same time. No coffee maker and a pot of coffee after service charges and 18% tip is about 15.00. Staff is not friendly.
Great location but that is the only good I see here. Subway next to hotel is closed on weekends too. The best part of the trip was seeing Leona's dog Trouble walking the halls. Saw her too... If you're planning on staying here, I would reconsider. Had drinks at The Plaza and it was dissapointing too. Try the Doubletree. Beautiful rooms and great location. Good Luck!!!!!!!!!!!!

Good hotel, great location

from A TripAdvisor Member
I stayed at the Helmsley Park Lane early November 2003 during the New York marathon. I was there to see my sister-in-law run. The hotel was nice, clean, and the staff was reasonably friendly, considering the crush of people arriving for the race. The location is great, right next to Central Park, and having several nice restaurants and corner convenience stores within a couple minutes walk.

We found a pair of bright green thong panties under the bed, which was funny. I guess the maid didn't want to touch them, and neither did we!

Fabulous view, appalling management

Where to begin? We stayed at the Park Lane in August, 2003, arriving
the morning of the Blackout. Our rooms were a bit worn but lovely, and
we had the most incredible view overlooking Central Park. That was the
good part. The only good part. Now, any reasonable person understands
the stress management must have been under during the blackout, but the
next four days were a series of churlish responses to reasonable
requests. After the initial night of craziness -- no food, no water, no
AC and nothing resembling an emergency plan from management -- we
expected at least some common courtesies.
When the blackout hit, cell phone service was spotty at best. I was in NY with my older parents and four kids, and the only way to find out what was happening that first afternoon was through the hotel's occasionally-working lines.

Example: we had theater tickets for Friday night. When I asked the
concierge that afternoon if shows were still on, she just shrugged. So
I called my husband back home and he went to playbill.com for the
answer. The day before checkout, I politely requested the hotel waive
the long-distance surcharge, given the extremity of the whole
situation. Keep in mind that we had prepaid for an expensive breakfast
we did not receive on two mornings, had no AC for the next four days,
etc. The desk agent looked at me as if I were crazy. Now, really, what
skin off their noses would it be to waive the absurd, almost $200
surcharge?? I wrote a letter to the manager several weeks later and,
not surpisingly, never received a response. No way would I recommend
this place.

Wonderful Stay!!!!!

from Villasmart
We spent 3 nights at the Helmsley Park Lane on Central Park South over Christmas, 2003. What a wonderful experience! The rooms (we had 2) were extra large and clean. The staff is very efficient and of course, the location is excellant! If you can get a good price here, and I did over the Internet, you should try to stay here!!!! If you want a drink, I do recommend you stay away from Harry's Bar. Their prices are inflated, but there is a liquor store around the corner if you want a bottle of wine in your room, or you could go to a neighborhood bar somewhere nearby. I highly recommend this hotel.

Cold in New York

from A TripAdvisor Member
Reading reviews online leaves you skeptical but our stay at the Park Lane Hotel, Manhattan was fairly pleasant. We weren't able to make a long distance call from our phone so the front desk made our call for us at no charge. We had many movie charges at check out that weren't ours and they eventually took the charges off. Our room with 2 double beds was large and we had a beautiful view. The staff was pleasant at all times. We had tickets to "The View" and even though we got in line early (8:50 am) we still didn't make it in to see the show. A staff member took our name and address and said they would call to let us know when we could come back in January but that was just public relations. Most people in line were from out of town and won't be able to go back to see the show. It was extremely cold most of our stay (week of Christmas). Be prepared to walk a lot since sometimes that is the best way to get where you're going. It takes a while to figure out the subway and bus schedules. A Metrocard is $21.00 for 7 days that allows you to ride the bus or ride the subway. New York is a beautiful and expensive city. You almost have to go twice. Once to figure out what you're doing and the second time to just go and have fun!

B+ :Great Location, Nice View, and Large/Comfortable Rooms

from A TripAdvisor Member
I've been to NYC many times and stayed at a number of different hotels - some great and some really bad. I would say that my brief stay at the Helmsley Park Lane was surprisingly above average - especially for NY where one often ends up with a cluttered and dingy closet like room with a tiny window and no view.The staff were very courteous and respectful - and as requested, we were placed in a spacious corner room on the 42nd floor with a beautiful view of downtown. We even ended up arriving at the hotel much earlier than expected (11am), but were still able to check in and get settled in the room by then.While I normally go for boutique hotels that have a more hip and unique feel (such as the Paramount), I liked the Park Lane with its refreshingly sophisticated décor and classic furniture. Some elements of the décor teetered on being overly outlandish, but most of it was different enough to make it interesting.The only complaint I have is that our room could have certainly used some critical maintenance fix-ups (especially if there were to be any kids staying in that room). For example, a couple of bulbs in the bathroom light fixture were out, another lamp next to the window flickered off and on constantly, and the lamp next to the bed was unplugged. When we went to plug that one in, we found a giant knot/ wad of electrical cords behind the night stand, and the nearby electrical socket was completely open and just hanging loosely out of the wall.

I liked the Helmsley Park Lane

from A TripAdvisor Member
I read some of the reviews so I was a bit concerned about staying here.
My room was not an updated room so it was a bit worn. I booked my reservation on-line on the Helmsley site and got a great rate. The rate was only $6.00 per night more then all of the discount travel sites I checked. I booked a city view room but when I checked in they gave me a partial park view. WOW, what a view. I could see most of the park. The staff was so friendly, helpful and nice. The location of this hotel is great. It's so close to everything. I'll be returning to NYC this Feb.
and will stay at the Park Lane again!

Great location

from yogalady
After reading the reviews, I too was a bit nervous. but we had a fine stay. While the decor was a bit like granny's (crystals galore), the room was clean & large, the service excellent and the location couldn't have been better -- for the money, it was a good deal.

Nice enough...

from A TripAdvisor Member
We got upgraded to this hotel from the three-star one we had booked, as it was being redecorated. Having read the reviews of both, I was nervous travelling because, although the Park Lane has more stars, the reviews were less good and it's overall rating was much lower. We found the front-desk staff to be polite but not overly helpful. When we arrived we were told that we were not getting a park view room but a recently refurbished city view one, although it didn't seem particularly new compared to the rest of the hotel. The view was ok, but the helpful chambermaid allowed us into one of the other rooms so we could see the view of Central Park and all in all this would have been the better room. The decor throughout is very chintzy but our room was large and clean. Although we had nothing to complain about, I would not liked to have paid the £400 extra for 5 nights which is what it would have cost if we had booked the Park Lane originally. It was nice but not luxurious enough for what they charge... but it was good value for what we paid!

Liked the Park Lane

from eisiek
I would return to the Park Lane. Great location -- you can walk to almost anything. The room was fine -- the bathroom could have been a little bigger, but was adequate. Nice breakfast room with a view of the Park, and Harry's Bar on the second floor. (But several deli's very close if you'd rather not spend $20 for continental breakfast.) Only drawback is in the summer -- with the Hansom cabs across the street, the smell can get very strong.

Top Local Tips for New York City

The Perfect Pint Pub We had a great night in this pub, prices were good and teh staff Liam & Ronan were a laugh and kept us amused. http://www.theperfectpintnyc.com/

Irish Pubs Stop and eat at one on the West Side. Excellent environment. Excellent food. Excellent ale.

Location, location, location Try to select a hotel near activites you enjoy. We tend to stay in the upper 60's on the East Side near Central Park. Museums, fine dining, and fabulous shopping is all nearby. For a real dining experience try David Burke and Donatella, and Brasserie 8 1/2. Be sure to visit the Frick Museum as well.


Other names for Helmsley Park Lane Hotel

  • helmsley park lane
  • helmsley park hotel
  • helmsley park
  • Address: 36 Central Park South - New York City - New York - 10019 - United States
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"Buy new elevators!" - Bernard

"Great Location" - Richard

"Good!" - Joyce

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