Four Seasons Hotel
, New York City, United States
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Four Seasons Hotel
, New York City
Rooms: 368
57 East 57th Street
- New York City - New York - 10022 - United States
Hotel Website |
2127585700
257
Traveller
Reviews - Four Seasons Hotel
Read 257 additional reviews of Four Seasons Hotel at TripAdvisor.
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Historical Traveller Reviews of Four Seasons Hotel
The best
from A TripAdvisor Member
Many people point to the Four Seasons, NY as the best hotel in the country and I can't really argue with them. I've stayed there a countless number of times and I have never found another hotel half as good as this. They do everything better than everyone.
The rooms are magnificent, but fairly simple. Very luxorious, but not like the Ritz-Carleton where every room looks like the living room of a Bel-Air mansion.
The bathrooms in every single room are to-die-for. I never want to leave the showers and the bathtubs are full in like 60 seconds.
The beds are amazing and I even ordered their pillows for my bed at home.
The staff is so unbelievably courteous and can help you with anything.
I don't know what else to say. I've never once met anyone who does not like this hotel. It's as close to perfect as can be.
The rooms are magnificent, but fairly simple. Very luxorious, but not like the Ritz-Carleton where every room looks like the living room of a Bel-Air mansion.
The bathrooms in every single room are to-die-for. I never want to leave the showers and the bathtubs are full in like 60 seconds.
The beds are amazing and I even ordered their pillows for my bed at home.
The staff is so unbelievably courteous and can help you with anything.
I don't know what else to say. I've never once met anyone who does not like this hotel. It's as close to perfect as can be.
World Class and they charge for it.
from Allen19
We really enjoyed our stay after having spent a previous night at a nearby, so called, trendy hotel. The beautiful lobby of the Four Seasons and the huge flower arrangements makes you want to sit down and take it all in.
Luxurious room on the 27th floor with a view of Central Park. Loved the bathroom and dressing area but could have used a second sink. The bedroom is nice but a little austere. Wonderfully comfortable king bed. Our weekend rate was around $575 which was better than the weekday $700 something. Don't think I'd bother to stay a week at those rates. Breakfast was excellent in the main dinning room but our lunch in the lobby lounge was way below average. Ask the Concierge about the Executive pass for the Empire State Building. (you get to skip all the lines)
Luxurious room on the 27th floor with a view of Central Park. Loved the bathroom and dressing area but could have used a second sink. The bedroom is nice but a little austere. Wonderfully comfortable king bed. Our weekend rate was around $575 which was better than the weekday $700 something. Don't think I'd bother to stay a week at those rates. Breakfast was excellent in the main dinning room but our lunch in the lobby lounge was way below average. Ask the Concierge about the Executive pass for the Empire State Building. (you get to skip all the lines)
Best Hotel in the USA...
from A TripAdvisor Member
Honestly, I dont even know where to begin when talking about the Four Seasons in New York. It is the finest, most luxurious, beautiful hotel I have ever stayed in. From the moment you walk into the towering hotel, the lobby almost takes your breath away. As we all know, Four Seasons Hotels pride themselves on pampering their clients. This hotel brings that to a whole new level. There wasnt a single person who didn't address me by my name including the chamber maids. Due to the hotel being less busy on the weekend we were given a luxurious upgrade to a suite on a high floor. The room was amazing, plasma screen tv's, DVD players, electronic switches to control the window shades. I really cannot say enough great things about this hotel, I have traveled all over the world and stayed at many fine hotels, but nothing comes close to the Four Seasons in New York.
Presidential Suite
from A TripAdvisor Member
My husband and I just got back from our weekend getaway trip to new york city. We stayed in the luxurious presidential suite 5101. We always always stay at the four seasons when we come to new york because of its great location. It is right in the heart of the action...high end shopping, great restaraunts and central park. However, this trip we decided to treat ourselves and stay at the newly designed presidentail suite. The second we walked in to our room we were amazed. The view from this suite was not to be believed. Every little detail of this room was amazing. I would highly recommend this suite to any guest looking to try something new at the four seasons or even just want to expirience new york at the highest degree.
Fabulous Hotel
from A TripAdvisor Member
What a fantastic hotel. Great location for Central Park and Fifth Avenue. Service standards excellent and room wonderful. We had a large double room overlooking the front of the hotel. Beautifully clean and great attention to detail. Bathroom wonderful. The claim the the baths fill in 60 seconds is true and the Bulgari products are a favourite. The gym and spa are on the lower ground floor are good. The bar on the main ground floor is a great experience, although the cost of gin and tonic is expensive. Great three day stay and will definitely be back.
t bother
from A TripAdvisor Member
I just returned from having lunch at the Lobby Bar at the Four Seasons. I was very disappointed in the very stark decor and small size of the public rooms. The service was very poor considering this is supposed to be a five star hotel. Lunch for three people, without alcohol, was $200. For this princely sum we received average service. I was with my 10 year old son and they didn't provide him with a place setting until I asked. They forget my husband's beverage and my dessert was so small it was annoying. There was also almost a 10 minute difference between when I got my dessert and when my son and husband were served their's . At the table next to us there was a full figured woman. I heard her order a club sandwich and the same lousy waitress we had told her it could be made in a low calorie version. The woman had not asked for that. I felt embarrassed for her. I have lived off and on in New York all my life and have eaten in almost every 5 star restaurant in town. This Four Seasons Hotel was substandard.
Great rooms
from bunny1
We stayed over the New Year period at this hotel, our first room over looked two huge air conditiong shaft from the next building (so close we could touch them if the windows opened!!!) we where moved to a great room with views of Central Park and beyond. The rooms are a great size and bathrooms have a great soaking tub. The best service here is the maids they are invisible but your room get made over and all done expertly (unlike the Mandarin Oriental - bad service). The room service is good but very expensive over $100 for breakfast. We will come again but be sure to get the roomwe want.
Just another 5 star hotel - 2005 Review
from A TripAdvisor Member
As a connoisseur of 5 star hotels worldwide, and a marketing specialist, I know quality. In my opinion, attention to detail is what makes a hotel memorable or forgettable.. There were several disappointments at this hotel, the least of which was the feeling that I was just a number, just another guest.
I stayed here for 2 weeks over Xmas & New Year's Eve Dec 2004 - Jan 3, 2005. The staff who greeted me were lovely, but after that everything was very mediocre. I appreciate they have a lot of things to deal with, but if that is your job you need to be an exceptional person..
Firstly, the rooms (apparently recently renovated) were clean and tidy but too 'modern', there was no warmth, (although the bathroom was spacious and lovely) and very bland coloring; now I like neutral tones, but combined with the minimalist design, it was just not that comfortable. The movies were blocked regularly, I had to call down 3 times to have them switched on so I could watch a movie. I asked for the dvd player to be attended to, as it wasn't working. Turns out it wasn't a multi-zone dvd player, and they didn't have one for my use. (do they expect all their guests to be Americans?...)
I sent a bunch of flowers and some doughnuts to the front desk & concierge to thank them for their assistance, and as a gesture to gain some respect; when you give, you get - not here. I had to call down the next day to see if they were even received (no 'thank you'), and was told "oh yes, they did arrive. OK?" Lovely...
I ordered room service many times, and there was one dish that arrived as I'd ordered it. Every other dish had some mistake, even though I specifically asked for certain things (eg skim milk, vinegar instead of oil etc) When I asked for a pasta bosciaola, the "chef" had no idea what it was! I explained it was a common Italian dish, like Cabonara only with mushroom instead of egg, and I was sent a bowl of plain pasta and a jug of cream mushroom soup... 5 star? I think not.
Twice when I attepted to order room service, they put my call on hold to answer another call, and left me on hold till I hung up! No call back, of course. As far as I know, professional reception involves placing the second caller on hold & coming back to the first.. Concierge is also constantly putting calls on hold for extended amounts of time, obviously very under-staffed.
The concierge is nice but rather powerless; several times I requested assistance and they were unable to help. I also needed a car to be sent after being stuck in the city with no cabs for 2 hours at night. They said I would have to wait an hour in the cold for a car, and it would be a 2 hour minimum. $170 for a $8 cab ride! I called 24-hour limos (212-712-9000), they are a great company with the best rates in town, they got me a car in 10 minutes. Similarly, on NYE when I needed transport to and from the Rainbow Room, the concierge told me it would be a 6 hour minimum @ $190 an hour! Please!! I ordered a car with 24 hr limos, and it was arranged, $77 each way... Avoid asking concierge here for assistance. Very mediocre, and taking full advantage.
The 'do not disturb' sign is continually ignored, I was buzzed about 3-4 times a day, never mind that I was jet-lagged and sleeping... If I was awake and did not have the privacy sign on, I was bothered about 14 times a day, for cleaning, mini-bar checks, and a simple 'do you have any trays or tables to collect?' - if I'd had one, I'd have called to have it collected! Over-done service in all the wrong ways. The chamber maids were very friendly and polite, though.
There were no comments/ gifts/ mention of Xmas on the day, I was expecting at least a note under the door wishing merry Xmas, perhaps with a chocolate or something! These special little touches make all the difference. In fact not once during the entire stay did anyone contact me to ask how my stay was, whether I was happy/ needed anything etc. I expect a little more from my 5 star hotels :-)
The location of the hotel is ok, however it is set back a bit in midtown, great for Barney's & Bloomingdales etc, but I find the Plaza a nicer location for the park and open space, only a few blocks up. Personal preference.
The four seasons NY lobby is small but tasteful, and the restaurant and bar are the same, small but nice. However I will never stay at this hotel again, it is just not good enough for me to consider a second home when I travel. I have stayed in other Four Seasons hotels, my favourite being the George V in Paris, which is superb and totally unrivalled, but the New York branch is sorely disappointing - I will try the Four Seasons Pierre next time, see if they are any better :-)
I stayed here for 2 weeks over Xmas & New Year's Eve Dec 2004 - Jan 3, 2005. The staff who greeted me were lovely, but after that everything was very mediocre. I appreciate they have a lot of things to deal with, but if that is your job you need to be an exceptional person..
Firstly, the rooms (apparently recently renovated) were clean and tidy but too 'modern', there was no warmth, (although the bathroom was spacious and lovely) and very bland coloring; now I like neutral tones, but combined with the minimalist design, it was just not that comfortable. The movies were blocked regularly, I had to call down 3 times to have them switched on so I could watch a movie. I asked for the dvd player to be attended to, as it wasn't working. Turns out it wasn't a multi-zone dvd player, and they didn't have one for my use. (do they expect all their guests to be Americans?...)
I sent a bunch of flowers and some doughnuts to the front desk & concierge to thank them for their assistance, and as a gesture to gain some respect; when you give, you get - not here. I had to call down the next day to see if they were even received (no 'thank you'), and was told "oh yes, they did arrive. OK?" Lovely...
I ordered room service many times, and there was one dish that arrived as I'd ordered it. Every other dish had some mistake, even though I specifically asked for certain things (eg skim milk, vinegar instead of oil etc) When I asked for a pasta bosciaola, the "chef" had no idea what it was! I explained it was a common Italian dish, like Cabonara only with mushroom instead of egg, and I was sent a bowl of plain pasta and a jug of cream mushroom soup... 5 star? I think not.
Twice when I attepted to order room service, they put my call on hold to answer another call, and left me on hold till I hung up! No call back, of course. As far as I know, professional reception involves placing the second caller on hold & coming back to the first.. Concierge is also constantly putting calls on hold for extended amounts of time, obviously very under-staffed.
The concierge is nice but rather powerless; several times I requested assistance and they were unable to help. I also needed a car to be sent after being stuck in the city with no cabs for 2 hours at night. They said I would have to wait an hour in the cold for a car, and it would be a 2 hour minimum. $170 for a $8 cab ride! I called 24-hour limos (212-712-9000), they are a great company with the best rates in town, they got me a car in 10 minutes. Similarly, on NYE when I needed transport to and from the Rainbow Room, the concierge told me it would be a 6 hour minimum @ $190 an hour! Please!! I ordered a car with 24 hr limos, and it was arranged, $77 each way... Avoid asking concierge here for assistance. Very mediocre, and taking full advantage.
The 'do not disturb' sign is continually ignored, I was buzzed about 3-4 times a day, never mind that I was jet-lagged and sleeping... If I was awake and did not have the privacy sign on, I was bothered about 14 times a day, for cleaning, mini-bar checks, and a simple 'do you have any trays or tables to collect?' - if I'd had one, I'd have called to have it collected! Over-done service in all the wrong ways. The chamber maids were very friendly and polite, though.
There were no comments/ gifts/ mention of Xmas on the day, I was expecting at least a note under the door wishing merry Xmas, perhaps with a chocolate or something! These special little touches make all the difference. In fact not once during the entire stay did anyone contact me to ask how my stay was, whether I was happy/ needed anything etc. I expect a little more from my 5 star hotels :-)
The location of the hotel is ok, however it is set back a bit in midtown, great for Barney's & Bloomingdales etc, but I find the Plaza a nicer location for the park and open space, only a few blocks up. Personal preference.
The four seasons NY lobby is small but tasteful, and the restaurant and bar are the same, small but nice. However I will never stay at this hotel again, it is just not good enough for me to consider a second home when I travel. I have stayed in other Four Seasons hotels, my favourite being the George V in Paris, which is superb and totally unrivalled, but the New York branch is sorely disappointing - I will try the Four Seasons Pierre next time, see if they are any better :-)
Luxurious, Wonderful Stay
from A TripAdvisor Member
Spent 3 nights at the Four Seasons New York in Jan 05 and it was an amazing experience. From the moment we stepped into the lobby, we knew it was going to be a great stay. We booked the Bed and Breakfast package. Upon arrival, we were upgraded from a Moderate to a Superior room. You can either enjoy the breakfast in your room or in the restaurant. The room is very big for NY. The bathroom was beautiful and the tub does fill in 60 seconds. Loved the Bulgari bath products. We have stayed in other FS properties such as Hualalai and Santa Barbara and have never been disappointed. If you are looking for a luxurious hotel, this is the place for you. A great location if you like shopping on Madison and 5th Ave. The museums are also very close.
Not what I was hoping for
from chrteed
My husband and I stayed at this hotel the first week in December 2004 we reserved a suite. We arrived and the room seemed to be mostly hallway (1500 dollars a night for hallway). We got in to our room in the evening and the lights were not on for us and it was a chore to try to find all the lights in the room to turn on. We seemed to be searching for about 10 minutes in the dark trying to get us to where we could see the rooms we were in. The rooms were a neutral tone and not very exciting. There was the bedroom, bathroom, front room (very small) and lots of hallway. We were not impressed with the lobby either, very small and not very exciting. We ordered room service one night, got a bowl of soup, a small individual pizza some tea and a coke and it was over a hundred dollars. I can appreciate that this hotel is pricey and we new this before going but that is ridiculous. If you are going to get a massage be sure to ask the prices a normal regular 1 hour massage was over $200, and it wasnt even that great! I did love the conciere at this hotel they were the nicest most helpful gentleman and hooked us up with show tickets and a great sushi restaraunt in noho. The restaraunt 5757 was wonderful although when I checked in at the front desk I told her we had a reservation there in the next hour and needed to get our bags upstairs asap, she told me not to wear what I was wearing (how rude) I was wearing a pair of nice jeans, boots and a long nice black coat. I called the restaraunt to cancel (because I needed my suit pressed, and didnt have time) and he asked why and I told him and he was upset and said we would be his guest and treated us wonderfully (That was nice). To some this hotel may be perfect to us it was only a hotel, nothing special, not worth the money.
Top Local Tips for New York City
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Best pizza in New York... Go to John's for the best pizza in NYC. The one on the upper East side is also infintitely quieter than it's counterpart in Times Sq or Bleeker
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Other names for Four Seasons Hotel
- new york city four seasons
- four seasons new york city
- four seasons new york
- four seasons hotel new york
- four seasons hotel
- Address: 57 East 57th Street - New York City - New York - 10022 - United States
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