Flatotel International Hotel

, New York City, United States
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Flatotel International Hotel

, New York City
4 star

Rooms: 258

135 West 52nd Street - New York City - New York - 10019 - United States Hotel Website | 212 887 9400
627 Traveller

Reviews - Flatotel International Hotel

1/10
Simply bad
Submitted by: Noam in 18/11/05
  • Age Group: 41 - 50
  • From: Israel
  • Traveller type: Family Traveller
Stayed there between 12th and 17th of October 2005. Had water leakage from windows, Jacuzzi not operational, bath drainage problems, torn blankets, toilet filling day and night, phones failures, neglected fitness room, unfitted doors and above all unreliable security.
1/10
At best a two star hotel!
Submitted by: jeff scroggin in 19/03/05
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Family Traveller
Whoever rated this a four star hotel has never stayed here. At best a two star hotel. Without doubt one of the worst hotels I have ever stayed in for the money - even given the high cost of NYC hotels.
The rooms and hallways are old and worn. The carpet had not been shampooned for so long it stuck to our feet. The kitchen was bare of pots - NOT EVEN A COFFEE POT!. No high speed internet. No movie channels on the tv. Rude and unresponsive staff. The phones did not work. The toilet ran all night. Had to beg twice for more than two towels for three people.

Historical Traveller Reviews of Flatotel International Hotel

Just awful

from tdijetta
A terrible experience. The haughty staff watched me let the valet park my car, then the next day informed me that I wasn't eligible for the parking special I was supposed to get because it didn't apply to valet parking. There was a tatty homemade sign in the bathroom telling us the whirlpools in the bath didn't work. There are no pay movies in the room. I've stayed at plenty of NY hotels and this was the worst.

Great location but an attitude problem

from A TripAdvisor Member
The hotel is located in a wonderful area, but my stay there was ruined by a staff that was not responsive to a problem. Let me warn you: if you book through a discount hotel program, you will not be treated like a first class guest. We were even told that we couldn't expect to have the proper amenities because we didn't pay full rates. This was in response to a complaint about a pull out bed that was so uncomfortable my two sisters, who were supposed to sleep there, couldn't. The four of us booked a suite that was not cheap by any standards and stayed for five nights, so it wasn't as if we were a one-night stand. And when I wrote to the manager afterward, I didn't even get the courtesy of a reply! I would never stay there again, under any circumstances, nor would I recommend this hotel to anyone else.

GREAT hotel, despite few small issues

from jul
Stayed at this hotel with 3 friends July 6-11. VERY impressed as soon as I stepped into the lobby. Everything was very modern and very "W" hotel looking. There is a basket of apples up for grabs in the lobby, which is a nice touch. Check in was easy. The room is fabulous. I stayed on the 23rd floor in a renovated room that was HUGE by NYC standards, if not by most other hotel standards in general. Bathroom was HUGE! Steam shower and bath is immaculate and mildew-less, which is practically a first for most hotels i've stayed in. Beds are indeed rock hard as I've read on this site, but after a long flight and being out late each night, it took me only 1 night to get used to. The best part might just be the location. On 7th and 52nd, FABULOUS location in the heart of it all, yet quiet and off to the side. Dissapointments: I got 2 wake up calls that I never asked for very early one morning as well as a front desk staffer calling me on another morning at 9am to tell me that someone was trying to charge a $2 hot chocolate to my room, but it wasn't allowed. If it wasn't allowed anyhow, I should've never rec'd that call waking me up, especially since I didn't know who the stranger was who was trying to charge!! Very strange and annoying w/ these wake up calls! Aside from these petty annoyances, this place is GREAT and I will be coming back here!!!!

Very Depressing

from A TripAdvisor Member
I am very familiar with NYC but I was disappointed with my first footstep into this hotel. What was their intention with the lobby is beyond me. I felt depressed the minute I entered this dark ebony lobby with a moo moo decor. I felt rediculous at the check in counter. We brought friends here from Enlgand and I felt embarassed. Our suite (as I was informed) had not been renovated for five years. This doen't explain the Days Inn Decor. The rooms were so sparse and dated I felt I was back in the fifties. I felt the staff was on a training program. Sorry, this is not NYC at it's worst.

will look elsewhere

from A TripAdvisor Member
I had high hopes for this hotel after reading the reviews. We stayed at the Flatotel for 6 nights beginning May 9, 2004. We had requested a high floor, corner room...we got neither. Our room was on the 10th floor, no view and extremely dark since there was only one small window. There are no ice machines so you must get ice from room service. Our fridge was so small that it only held a miniature ice tray...enough ice for one tiny glass. The bathroom was spacious for NYC and even had a jacuzzi tub; however, the design was such that the shower almost always flooded the bathroom floor. The half door made the shower area drafty and didn't protect the floor. The complimentary continental breakfast wasn't worth going downstairs for especially since the elevators are still painfully slow. The morning coffee, apple basket and newspapers were a nice touch. We had booked 2 rooms for part of the time and our son's room had a better view and was a more spacious room. Still, neither room was able to control the air-conditioning well enough to sufficiently cool the room. We will look elsewhere next time.

Very spacious!

from A TripAdvisor Member
My husband and I were thrilled. The Flatotel is in a great location and is extremely spacious! Even the bathroom was huge.
We will definitely stay here again.

Wonderful Hotel

from A TripAdvisor Member
We stayed at the Flathotel for the first time over Mother's Day. It was part of a theater package and there is no doubt that we will stay there again. We arrived at the hotel much earlier than check-in time, expecting they would hold our bags....but they graciously took us to our room without question. The room was spotless and the service was wonderful.....from the people who parked our car, the bartender, the fellow at the desk to the conscierge.....all professional and went overboard with customer service. These "New Yorkers" are to be commended for making our stay as comfortable as possible and making it "our hotel" for any future visits!

Perfect Location

from A TripAdvisor Member
Nice undiscovered hotel tucked away in prime location between Broadway and 5th Avenue, walking distance to everything, close to Subway, Starbucks directly across the street. We read prior reviews and did ask for a renovated no smoking room which we did receive. Although our neighbor smoked and it somehow came through the bathroom vent. Modern design yet lots of charm. I would stay there again.

Be prepared and know what to ask for . . .

from A TripAdvisor Member
I recently stayed at the Flatotel for the second time in Jan./Feb. 2004 for 3 nights. The first time I stayed I was underwhelmed by everything -- the rooms, the service, the "ambience", etc. But this time the company was paying, I had to make last minute reservations and it was the least expensive reservation I could find. I got a room type called a "Preferred King" for $189 per night.

For that price, this was the most spacious, best appointed accommodation I have ever found in Manhattan, and I have stayed at about 20 properties in Manhattan over the last 10 years. The room was about 400 sq. ft. with a comfortable king-size bed, large TV/VCR, a kitchenette with a small refrigerator, electric range and microwave, and HUGE two-room (!) bathroom. The room was great.

Of course, the bad aspects of the Flatotel are apparent and myriad. The customer service is abysmal. The wait for an elevator was at least 7-10 minutes each time. With the exception of the doormen, the staff is uniformly poorly-trained. I placed a breakfast room service order the night before and in the morning it did not arrive and they'd lost the order. Housekeeping was not very thorough and I had to request extra towels each day. The room I was originally assigned was very spacious but was on a smoking floor so it smelled like an ashtray. In fact, the whole hotel reeks of cigarette smoke, even the "non-smoking" floors.
After returning home, I discovered I'd left a small item in the room. I had to call housekeeping several times and when they finally confirmed that they had it, they insisted on my credit card number to pay the $3.35 postage for the return (after a total hotel bill of around $700).

One bright spot was that a hotel employee assisted me with an ethernet cable and got me on to my network even when my company's IC people were stumped. HE will hopefully find a better use for his talents than the Flatotel. I will stay at the Flatotel again with no expectations other than getting a large, comfortable, reasonably-priced room. My advice is treat it like it's a time-share.

The Worst Customer Service

from A TripAdvisor Member
Absolutely horrible! We arrived at the Flatotel to a lobby full of angry customers. They overbooked and didn't have rooms for anyone. The reps were laughing at the angry customers. We had to find another hotel at the last minute on a Saturday night! And to make matters worse, they charged my credit card!! I sent e-mails and wrote a letter, but no one ever responded to me. By far the worst customer service experience I've ever had.

Top Local Tips for New York City

breakfast found a jewish deli in the next street to the hotel that served every bagel made and lovely porridge.very cheap and friendly its name was milk and honey

Statue of Liberty If your on a budget then get the Staten Island ferry, this is a FREE fery ride which is mainly used by commuters to get too and from Manhattan, it gives you amazing views of Manhattan and Statue of Liberty and best of all NO queue's and the Ferry runs every 30 mins

Get a Time out Buy a timout dining magazine before you go, it means you want be stuck walking the streets or going to the same places time after time. It opens your eyes to places you would never have gone to before in New York with the reassurance they have been reccommended.

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Other names for Flatotel International Hotel

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  • flatotel new york
  • flatotel hotel new york city
  • flatotel
  • Address: 135 West 52nd Street - New York City - New York - 10019 - United States
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