Empire Hotel

, New York City, United States
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Empire Hotel

, New York City
4 star

Rooms: 375

44 West 63rd Street - New York City - New York - 10023 - United States Hotel Website | | 212 265 7400
1343 Traveller

Reviews - Empire Hotel

10/10
Greaty service and location
Submitted by: Dominguez in 14/12/06
  • Age Group: 41 - 50
  • From: Mexico
  • Traveller type: Business Traveller
Great services and location.
1/10
This place is a dump!
Submitted by: A Travel Library User in 28/09/05
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Young & Single
I'm not even sure it's up to health code; the dilapidated bar/lounge on the 2nd floor was holding for extras working on a film in Lincoln Center this past weekend. Paint is peeling everywhere, the kitchens smell like rotting pickles, urine and mold, and the upper hallways look like they might sprout a writer turned axe murderer or twins that want you to play with them for ever and ever...
3/10
Noisy and Tired
Submitted by: Daniel Norris in 23/06/05
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Mature Couple
For several years before our last stay in 2003, despite the rising room rates, the hotel had taken on a rather run down feel -- no more suites, rooms were shabby, no mini-bar -- but we used it because of its proximity to Lincoln Center. During our last stay, we were put on a lower level floor with several noisy groups who ran around the hallways yelling and screaming all night. Calls to the front desk failed to solve the problem. We have not returned.
8/10
Lovely every time
Submitted by: Linda Judge in 23/06/05
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Mature Couple
I really love this hotel. The rooms are beautiful and service is excellent. The location is easily accessible to anywhere in the city. Across the street from Lincoln Center and a block from Central Park. I've stayed here for years and have enjoyed it every time.

Historical Traveller Reviews of Empire Hotel

Empire was a great choice

from scuff66
Just got back from 4 nights at the Empire Hotel booked thru hotels.com.
The location is central, near stores, park and transit and as our plans included a variety of things this was key.
The staff were friendly and helpful at all times.
The lobby is beautiful with furninshings that are very dramatic. The room, while small was beautifully decorated and tho' the bathroom is very small we each had a shelf to lay our toiletries and by putting a towel in the square sink, had a countertop to lay our makeup out as we put it on.
As I'd done some research, I knew the rooms were small and therefore advised my 2 companions to pack 'compactly'. This helped.
Downside: Skip the breakfast. The presentation is not appealing and there is no place to really sit and eat. We walked up Columbus to Elite Cafe each morning for a terrific meal with great service.
Don't touch the minibar as the prices are out of sight.
Sometimes they knock to make up your room at 8am or you can find them in your room at 5:30p which I found very inconvenient.

All in all, I'd stay in the Empire again as I felt very comfortable in the location.

Small rooms and arrogant front desk

from Ljanie
My boyfriend and I are just back from a 1 night stay at the Empire Hotel. We stopped here in transit on our way home. We've stayed in NYC about 20 times in the past 6 years.

The pros:
Rooms were gorgeous. Everything was new. Great location. Great attention to detail. Little things like the desk having small amenities you can purchase such as candles, travel size toiletries, chocolates, nice cheese in the mini bar, bottle of wine. Obviously setup for romance. Flats screen TV was lovely though too big for the room. The wooden floor of the shower was a nice touch. The shower itself was gorgeous. The towels were soft, fluffy and felt brand new. The bed was fabulous - comfortable to the point where you didn't want to get out of it in the morning. Eugene, one of the door men was fantastic. Very friendly, great advise on restaurants and pubs.

The cons:
The rooms are tiny, even by NYC standards. If you are staying in this room alone, it might not be too bad. It's too small for 2 people. There's no room for any of your stuff - suitcases, etc. We were literally tripping over each other to the point where we were getting annoyed. Bathrobes were nice but where are you to put them when not wearing them? In the tiny, tiny closet? There's certainly no hooks for them. We ended up putting them in the corner of the room on the floor. The room is smaller than you can imagine.

Front desk - Although they are very well dressed and groomed, they are arrogant and rude. No "welcome to the hotel". No "how was your stay". No "let us know if we can do anything for you". The blond at the front desk was particularly arrogant. He barely spoke 10 words to us during check in and checkout.

Bartender - again, not the friendliest. I was particularly annoyed when paying with a $20 bill for $14 worth of drinks, I was given back all 1s....obviously in the hopes that I'd leave a bigger tip. That trick didn't work with me.

It's a shame,because this could have been an excellent hotel - Skimping on the rooms size was a huge mistake in our eyes. If the rooms were bigger and the staff not so arrogant, I'd of given this hotel an excellent rating. I am glad we were only there for 1 night because 2 nights would have been more than I could handle.

Major Disappointment

from Plateglass
This was my 5th visit to NYC and I can only say that the Empire was a major disappointment for the 5 nights my wife and I stayed there in early October, particularly as the place had been refurbished in the last three months and we had paid £250 per night.

Positives-Great location next to the 66th st.metro and opera house. Good shopping and central park within a five minute stroll.Excellent seafood/service in the tavern next door.Impressive lobby, good housekeeping. Check in was efficient and all the staff were friendly enough.

That I'm afraid is where it ends.

Negatives-The lifts were old and rickety(not part of the refit) and once outside in the bedroom corridor(we stayed on the 11th floor) it was like being in an old horror movie, dark brown wallpaper and carpet with low lighting which gave the place a depressing feel. The bedroom was a queen double which was very clean but absolutely tiny even by new york standards as was the wardrobe with virtually no space to hang coats etc. The bathroom was miniscule 6'x4'!! and the walk in shower didn't work. The toilet was also backed up for two days.
Probably the most disappointing thing was the buffet breakfast which was served in the communal mezzanine area. It was a scrum each morning to try and find a chair on the landing or in the lobby as there were no specific designated seating area. On the last day they opened up one of the meeting rooms which had three leaks in the ceiling with pots on the floor collecting the water. Good fun dodging these.
The lobby bar was trendy and well appointed but beware prices, £4($8) for a small bottle of beer and £6($12) for a small Gin and Tonic.(Get a six pack for $3.95(£2) round the corner).

The owners have obviously gone to great expense in the lobby and bar with the refit, shame the rest of the place is not up to scratch for the most part!
I spend around 40 nights a year in hotels around the world which I think gives me a little experience of what to expect. This was a Diappointing experience!

Think twice

from hayness
Just got back from New York - It was my first time and it was, as a city every bit exciting as I had hoped! The only dissapointment was the Empire Hotel. This hotel looks lovely from the lobby area which has all been done up and has a very funky bar.
Once inside the lifts it takes on a different feel. The lifts are very tatty and numbers difficult to read. Our room was a superior double bedded room - how they ever thought they were going to get two double beds in such a small room and still allow people to have room to get around I will never know. There were two drawers and a tiny wardrobe for our clothes. No power point near a usuable mirror for hairdryer and a shower that leaked all over the tiny bathroom floor that each day was meant to have been fixed. Our room looked out onto Broadway - How exciting I thought until at night you realised there was no double glazing. Every hoot and every toot `could be heard, at one time in the night a truck honked his horn and it sounded like the Queen Mary was coming up the road.
As other reviews will tell you the breakfast is not worth sticking around for and nearby there are some great diners.
The staff though are lovely and very glad to recommend places to eat and to visit.
It is well worth your while to buy your tickets for the empire state building before you get there, it saved us a lot of time. Though there are still a lot of queues, it cuts out the big one.
The oyster bar at grand central station was amazing and really good fun at lunch time and we had the best meal at the Spice Market in the meat packing district - book before you go!!

Great Hotel, Great Location

from NaomiMaxfield
We stayed at The Empire Hotel for 4 nights from October 3rd 2007. The hotels location on the upper west side is fantastic. Times Square is within walking distance about 15 minutes, and Central Park is just 5 minutes away. It was a lovely neighbourd location but not too far away from the hustle and bustle of 5th Avenue and Times Square. The hotel itself was great, the staff were friendly, the rooms were very comfortable. We upgraded to a superior king and it was well worth it. For a New York hotel we had a very large room and a huge, very comfortable bed! The view was not that great, but you cant have it all!
The hotel lobby is great, but the bar is very expensive. I did find that the breakfast service was disapointing for a four star hotel. They offer a free continental breakfast but it seems to be run on a first come first served basis, so get there early or there might not be anything left!
The hotels location near to Columbus Avenue is great. We only explored Columbus on the last day and found that it had alot of the shops we wanted, and great places for brunch.
Overall we had a fabulous stay, mainly due to getting engaged in Tiffany's! and we recomend the Empire Hotel to other young couple in their late 20's.

LOCATION!

from Holly511
The Empire Hotel has a great location, the bar & lobby area have a good vibe, it's quiet and the staff is very accommodating and nice. The complimentary breakfast is not the best, but whatever. The location by Lincoln Center & Central Park is amazing.

True the rooms are small, but also stylish and the shower is very cool. We'll be back. the one drawback is that they are still renovating to offer a restuarant - spa & roof pool...so in the future it should be even better.

Around the corner is an extremely expensive (like most of the city) Mexican restuarant, Rosas. Amazingly good food that is not your typical.

5 nights

from ElDestructo
I really enjoyed this hotel. It is a large scale boutique hotel complete with frette sheets and bath robes. It is recently renovated and has some infrastructure problems (AC, elevator, hot water) but rooms are nicely laid out, beds are very comfortable, the smalls bathrooms are well appointed, and showers are very nice. Doormen were very helpful, reception staff was generally pleasant and management was great. Location is unbeatable. Across from Lincoln Center, a few blocks north of Columbus Circle and close to Central Park. Near the subway lines and major taxi routes. Pricey, but what isn't in NYC.

Hotel not bad, but skip the breakfast....

from EastCoastCan
We encountered several problems during our stay at the newly renovated Empire. For example, the roof of our room started leaking, then the plaster gave way to a torrent of water.
We were moved to another room, but were not given any compensation for our (significant) trouble. The staff was very friendly and efficient, however.

Breakfast was another problem. The continental style breakfast is fine, and is included in the room rate, but they regularly ran out of a) cutlery b) plates and bowels and c) coffee. It was amusing to watch guests drink milk from bowels or butter croissants with pens. Every now and then a few spoons would appear, which would be quickly pounced on. We finally gave up and just went to the Starbucks next door. Unfortunately, the efficiency of the hotel staff did not extend to the breakfast room.

Very pleased at the Empire...

from LB1202
We stayed at the Empire Hotel this past weekend and were very pleased with everything. The hotel itself is beautifully decorated - very modern and chic. The service was great - the bell hop staff was very helpful and accommodating. Our room was small, but what do you expect in NYC? The decor in the room was trendy and they did a nice job utilizing the space.

You couldn't ask for a better location. We weren't looking for the crazy, Time Square location, so this proved to be perfect. You are steps away from Lincoln Center and Central Park.

Overall I would definitely recommend this hotel to anyone looking to stay in this area of Manhattan. We would definitely go back!!

Relaxing at the Empire

from stopandfunk
My first time at this Upper West Side hotel. I was only in NYC for one night after flying in from Europe, and going straight to meetings so I was looking for somewhere quieter than Midtown for a good nights sleep.

The hotel was great - the staff were attentive, but not overly so. The decor in the lobby/bar area is very kitsch, but nicely done, and the room was on the small side, but was adequate for the price in this area of town.

The room decor was fantastic, and I particularly liked the shower with the wooden non-slip mat. Another nice touch was the iPod clock/radio in the room.

Would recommend to any single travellers (rooms could be too small for a couple).

Top Local Tips for New York City

Great Boutique Hotel with Ideal Location Consider staying at the Empire Hotel; great for couples and romantic get aways.

9th Avenue Take a walk down 9th avenue between 63rd and 50th. Plenty of excellent restraunts that are not over priced.

An oasis in the middle of NYC! Hangawi is an outstanding Korean all-vegetaria restaurant located at 12 East 32nd Street (between 5th and Madison). Decor, ambience, courtesy, dinnerware, and food are all a 10. It is an oasis from the hustle and bustle outside. Low-key, but high end. We (two people) spent $80 on a superb dinner with several dishes and tea and dessert. Everything is lovingly prepared and beautifully presented, mouthwatering and woth every penny. Highly recommended, even for those who have never tried vegetarian food.

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Other names for Empire Hotel

  • empire hotel new york
  • Address: 44 West 63rd Street - New York City - New York - 10023 - United States
Travel Library Traveller Rating?
7.0/10

See All 1343 reviews

"Greaty service and location" - Dominguez

"This place is a dump!" - A Travel Library User

"Noisy and Tired" - Daniel Norris

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