Service was horrible, food average and air conditioner wasn't working. We were promised a free night stay. I've left 3 messages and have sent several emails. No reply. Would not recommend to anyone.

I stayed at the Carlton while it was being done up so the place was a bit of a mess - particularly the "lobby" area which was very cramped. There was also the inevitable noise and some dust but fortunately I was out by 7am every morning and back after dark so I never really noticed. That has all changed no doubt so let me tell you about the parts that should have stayed the same. The location is excellent. Right next door almost to the Empire State Bldg, for a first time visitor to NY I couldn't have been in a better place. Rooms were small - maybe OK for a couple of lovebirds but if you are having one of those days with your spouse, the rooms ain't going to help. For singles just about OK. Having said that they were very comfortably appointed and the wood panelling etc was a nice touch. Bathrooms were very nice with good light and lovely fittings. Even the bath was a reasonable size. Overall I thoroughly enjoyed my stay there and found it very good value at US$140 or thereabouts. But that was a discount rate for the inconvenience of the work. Staff were friendly and although there was no dining in hotel at that time there were plenty of restaurants within walking distance. As a business traveller I was disappointed not to have internet but that may be provided now. All in all I would recommend it for a short, comfortable if slightly cramped stay in the very heart of Manhattan.