Bryant Park Hotel

, New York City, United States
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Bryant Park Hotel

, New York City
4 star

Rooms: 129

40 West 40th Street - New York City - New York - 10018 - United States Hotel Website | | 2128690100
999 Traveller

Reviews - Bryant Park Hotel

Historical Traveller Reviews of Bryant Park Hotel

Better than expected

from A TripAdvisor Member
I like NY and part of the thrill for me is staying at different hotels.

I paid $224 per night for a deluxe room with bath (vey deep and long) and a separate glassed off wet room/shower with a view of Bryant Park.The room was stunning, better than the Soho Grand, 60 Thompson, Paramount etc.

The doormen and reservationists were friendly and efficient. Macey's and Times Square just a short stroll away.

I arrived at 11pm on a Thursday night and was not confronted with a nightclub scene!

Not a Hotel, but a social club

from loulou410
Terrible, terrible hotel. Service unbelievably bad. Check-in was chaotic. Everything you ask the staff to do is too much trouble, they seem to think that they are far to cool to be dealing with anything. On the third night of our stay we returned to the room to a very rude message saying that if we hadn't checked out of the room by 12 we would be charged for an extra night. When I pointed out to the staff we were staying a further two nights they said we know you are, as if this was perfectly normal. I would have let this go, it they hadn't done exactly the same thing the next day!! Worse still they then charged my credit card for the late checkouts on the two nights, even though I was already paying to stay there!! This took over four months to sort out - and at no point did I ever get an apology.
The bar is great here - but if you are looking for a hotel please, please think again.
I won't ever be returning.

Good location

from A TripAdvisor Member
Contemporary hotel in an ideal location for sightseeing and shopping. Right next to a subway station and an easy walk to Times square make this an ideal choice for those on a long weekend visit. We had a room at the front of the hotel on one of the lower levels which gave a great view of the park but it could be noisy outside at night with work being undertaken in the park opposite, however this was the usual level of urban noise that you frequently get in in city centre hotels.

Although the bar is pricey this reflects the general area the hotel is located in and there are plenty of alternative venues close to hand. Area felt safe at night (with usual sensible precautions) to walk in. Numerous places to eat in the local vicinity if you move off the main roads.

Staff were pleasant and housekeeping excellent. I would recommend primarily on the back of its location and cleanliness.

Water woes

from CincinnatiTravelers
Stayed at the Bryant Park for two nights in August. Got a fantastic rate on a deluxe room through a third party website, but when we checked in we were initially charged a higher rate. Fortunately, I had a printed confirmation with me and the confirmed rate was honored. Furnishings were fabulous to look at but not the most comfortable. The shocker was actually the shower- the water started out warm and as the shower progressed the water became freezing cold. We contacted the front desk and a maintenance person arrived almost immediately. He noted that since the occupancy was a little low it would take time for the hot water to circulate. After letting the water run for a full 5-6 minutes we finally had hot water. Unfortunately, the mixer on the shower must not have been working well because we could not adjust the temperature to a comfortable level. The same thing happened the following day. I also noticed a huge tear in one of the bathrobes provided with the room. We were given drink coupons for the Cellar Bar, but when we popped down there during bar hours it was deserted and the bartender was no where to be seen. For approximately the same room rate, I recommend the Benjamin.

re on your own....

from A TripAdvisor Member
We stayed at this hotel the day after getting engaged, to prolong and enjoy our engagement weekend. We totally agree with the reviews about poor service and not being able to decide whether they are a night club. When we checked in, told them that we had just gotten engaged and could they give us a romantic room/make our stay special... They told us they were giving us a room overlooking the park (also what we reserved). Our room actually overlooked a rooftop with the park allllll the way to the right. Nothing special was done for us. When we asked for help with dinner reservations, they were completely clueless (the front desk receptionist didn't ever hear the term Tapas Bar) - and for some reason there was no concierge on duty at 8pm on a saturday evening. We had to find our own restaurant, and when we did, we were finally helped in making a reservation.
The rooms were clean and pretty chic in their decor. The lobby was pretty funky but very loud when you first walked in and definitely felt like you were walking into a dance club.
The door man didn't open the door for us once.
If you don't want anyone to bother you or help you, this is the place to stay!

Great Location for seeing the city

from A TripAdvisor Member
The Bryant Park is ideally situated in midtown NY. It has a subway station right next door and Times Square is 2mins away. The room was great, especially the bathroom. Large TV, CD, robes, excellent beds....all as you'd expect from a quality hotel. When you enter it does feel more like a nightclub than hotel, its all black and red decor with the staff in all black outfits and dance music piped throughout. As a base to see the city its ideal and if you like nightlife and a 'cool' scene its definately the place to be. However if you want traditional grandeur in your hotel choice you may want to try somewhere else.

Bryant Park needs to work on the service

from A TripAdvisor Member
The Bryant Park Hotel is a nice hotel with a great location. However the service was not the best. My husband and I were working in New York when my grandfather passed away in VA. There was a snow storm that had just come thru and a lot of flights were canceled. We needed to stay an extra night b/c of the weather and there was only 1 flight to Virginia where the funeral was being held. They gave me attitude and said, "Well we're sold out tonight, but I can put you on a list.". Perhaps they didn't realize that no one would be able to fly in to the city and wouldn't be checking in or maybe they are just really rude and insensitive. I've stayed at numerous hotels in New York and have never seen such poor customer service.

That incident aside the hotel staff seemed to lack the initiative to make guests feel welcome. And I totally agree with the review that stated that they need to decide if they are a hotel or a night club. The night club crowd is not what you want to see when you've spent all day working in the city. The lobby music is horrible (and I'm in my twenties)! On a positive note I will say that the restuarant ILO is pretty good (again the AM service was not so great). It's not the worst hotel...it's also not the best.

Great place, nice location

from A TripAdvisor Member
This is a nice place to stay at while visiting NY. The rooms are very trendy and the hotel bar is very cool as well as the restaurant. The hotel is right across the street from Bryant Park and if you get a nice day the park is beautiful and romantic to stroll through. They even thought of little details like an umbrella in the room which we used at midnight to take a midnight stroll thru times square two blocks away.

This is a nice place and if you are looking for a nice place in Midtown this could be a winner!

Freezing cold in New York

from A TripAdvisor Member
My wife and I stayed at the hotel for 5 nights from 31/03/04 to 05/04/04 to celebrate our first wedding annevisary.The hotel at first glance is quite an attractive property and is well located for most points of interest in the city.The issue with the hotel is lack of service!!Our room was very cold and we were unable to increase the temperture of the room via the inroom control panel.We contacted the front desk only to be told that the hotels heating system was off but they would have a person come to the room to check the controls.Having looked at the system the repair man said there was afault with the system and it was blasting out cold air.He agreed to come back the next morning to fix it.He did not return.We complained again.Again a repair man came and agreed the room was very cold.He was unable to fix the problem by which time we were leaving.Despite having the issue brought to the attention of the hotel manager,no attempt was made to contact us or even apologise.My advice next time you visit New York is to pay the extra and stay in a proper,established property and not one that seems to be unable to decide if it is a hotel or a night club.

Awesome!!!!!!!!!!

from A TripAdvisor Member
What can I say anything thing other than AWESOME! We were treated spectacularly from start to finish! The Concierge Michael got us awesome Broadway show tickets, the staff was on top of all our needs and we paid for one package but upgraded automatically to a beautiful 7th floor, grand deluxe overlooking the park. We stayed at The Iroquois last trip and while it was a beautiful hotel, The Bryant Park surpassess the Iroquois on all levels! This is going to be Our Hotel for all our trips into Manhattan. I will say that the staff stated that Fashion weeks are not the optimal time stay there unless you are part of Fashion week, they are crazy busy and rooms are limited! This is our new NYC Home!

Top Local Tips for New York City

Looking for house music? Despite being the historical home of house music, New York currently has little to offer at the weekend beyond bland superclubs (Pacha) and celeb-spotting venues (Marquee) - though midweek it's a different story. If you're looking for 'real' house music (not chart, R&B, trance or other nonsense) you could do a lot worse than check out Le Souk down on the Lower East Side, especially in summer when the roof opens up for real Ibiza-style sunrise debauchery. Highly recommended

Getting around On a short stay make sure you know what you have come to see. Wandering around is great if you have time but NY City is bigger than you think and it's easy to run out of time. Plan your time carefully

AirTrain/Subway from JFK This is definitely worth doing rather than getting a cab (at least $50, long line at the airport) or the super shuttle ($19 each + tip, hang around for ages at the airport waiting for other passengers to fill up the shuttle bus, then go all round Manhattan dropping people off). $7 will get you from JFK to anywhere in Manhattan, or if you're going to buy an unlimited MetroPass ($26 for subway/buses throughout all 5 boroughs for 7 days. Recommended) it's $5 extra. It takes about the same time as a cab/bus.

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Other names for Bryant Park Hotel

  • bryant park new york city
  • bryant park hotel new york
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  • Address: 40 West 40th Street - New York City - New York - 10018 - United States
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