1. A week ahead, we booked 6 rooms for the family. At check-in, we were told they only had 5, so we had to make alternate arrangements for our brother. 2. The Manager quoted me a discounted rate for the block of rooms but the hotel charged regular rate at checkout for 3 rooms, and claims that it was me that did not understand. I don't see how that could happen, as I was very clear on the number of people occupying the rooms. This did not go well with my family.
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