Montauk Manor Hotel

, Montauk, United States
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Montauk Manor Hotel

Rooms: 140

236 Edgemere St - Montauk - New York - 11954 - United States Hotel Website | | 631/668-4400
175 Traveller

Reviews - Montauk Manor Hotel

1/10
Worst Hospitality Experience
Submitted by: Michele in 21/05/08
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Mature Couple
Arriving on a beautiful day to celebrate our 20th anniversary, we were greeted with construction crews all over the property beginning with the three story scaffolding which made what was supposed to be a picturesque frontage unsightly. After checking in to our honeymoon suite, we were again greeted by unsightly paper runners covering the entire hallway for the “just cleaned carpet”. That paper (later torn by foot traffic) would remain in the entire hallway until the next day which had to be requested for its removal for safety sake. Then the shock of opening the doors (the only other door to this windowless duplex) to the terrace overlooking the bay to find a crew of a dozen men and their vehicles directly in front of our unit grinding tiles for the next two days from 9am-4pm …a never ending loud decibel screeching pitch which did not allow any romantic enjoyment of breakfast, lunch, cocktails or tanning on the terrace or any morning peace and quiet. It was so loud, we couldn't stay in the room or open the terrace door for seven hours.

When making the initial reservations, the staff highly recommended this room (Unit 135) as the “honeymoon suite” and it was described as the only one with a romantic bay view, fireplace, duplex, and terrace (terraces are only on the first floor). Never once did anyone truthfully disclose that this construction was going to occur during our stay. Nor did they say that the only on-site restaurant would be closed during our stay.

We requested to speak to the manager and received different responses of her arrival --- in one hour, the next day and then in two days. The manager was not to arrive for two days. The manager's response was that they did not have to disclose this on-site construction inconvenience information. Further embarrassed and humiliated by the manager yelling at me in the lobby with what she felt was justified. She offered another room (third floor, no terrace, additional toilet – big deal) but we were not interested in a downgrade. They sent a bottle of wine for our inconvenience.

Had we been truthfully told so much construction would be occurring we would never have scheduled our trip here. Further, due to their cancellation policy, we were not to receive a refund if we cancelled the minute we arrived. (Signed contract reads…”cancellation made within 10 days of arrival date your deposit is forfeited”.)

Unbeknownst to us, the duplex's refrigerator setting was on #7 which was way too high a setting and caused the groceries we purchased for afternoon lunch and cocktails to be destroyed with freezer burn. Ms. Nessel apologized and asked for a receipt. We did not keep the receipt from the grocers and requested her to come to the room to see the problem created. She declined so I brought out the destroyed food and with disgust dumped it on the front desk. And again she offered nothing.

There were many other service and amenity problems. With my four generations in the hotel business, I have never experienced such poor, insulting and arrogant customer service. I cannot understand why they would “sell” the room wsith construction going on particularly with endorsement from the staff. When asked who I could escalate notification of all that had happened, I was given a business card with a PO Box and told to write to the “Board” and furthermore told they did not have to provide any names for contact information. In my opinion, if you have nothing to hide (and have great pride in products and services for which you sell to the public) you hide nothing. Having been insulted enough, we aborted our stay at the Manor leaving earlier than our reservations.

We will not return and warn that even if you inquire beforehand, the representatives of the property collectively displayed no integrity, unsatisfactory customer services and lack of grace in this entire situation. The Montauk Manor is a disgraceful representative of not only the hospitality industry but also as a Chamber member and representative of Montauk.

A swift refund for a scheduled romantic anniversary and gracious response would have been the least this property could have offered. We left with bitter Montauk memories.
10/10
This is one of the best hotels ever!
Submitted by: Jill in 09/05/06
  • Age Group: 26 - 30
  • From: United States
  • Traveller type:
It's a beautiful and relax ful. A great place to stay with friends or family. It has a great restraunt too. Beautiful rooms. Many of my friends also loved the Montauk Manor. Also it's big and beautiful! Friendly service and very helpful survice. I went there every year!
1/10
Montauk Manor
Submitted by: A Travel Library User in 11/08/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
Ugly, dark, scary, old, not kept updated, musty & small. But the new resturant is good. Service desk is not too friendly either.

Top Local Tips for Montauk

3 Top things to do in Montauk Stop off in Cyrils on the way into Montauk and have a BBC- Best cocktail ever, watch the sunset at the Montauket, eat the best fresh fish at the Clam and Chowder House or Topside at Gosmans Dock.

Canoes Go to Fort Bay Pond and take a Canoe out. Was the highlight of our trip

gettng around montauk if you plan on going to montauk's beaches and nowhere else, just take the free shuttle at the hotel.. you can also call them for pickup after. beach parking is really difficlut, especially on the weekends.

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Other names for Montauk Manor Hotel

  • montauk manor
  • Address: 236 Edgemere St - Montauk - New York - 11954 - United States
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7.9/10

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