The Whiteface Lodge Hotel

, Lake Placid, United States
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The Whiteface Lodge Hotel

, Lake Placid
4 star

Rooms: 86

7 Whiteface Inn Lane - Lake Placid - New York - 12946 - United States Hotel Website | | 518-523-0500
227 Traveller

Reviews - The Whiteface Lodge Hotel

3/10
What a Waste Of Money
Submitted by: Mike and Dianne in 24/04/07
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
My wife and I were so excited to visit the White face Lodge in Lake Placid. However once we arrived the reality set in. The Food was overpriced and poorly served. We had very noisy neighbours keeping us awake most of the night. We contacted Lodge Security numerous times, their response time was very slow, and we were giving a complete disgruntled attitude from the get go. The so-called Security Guard Ryan who appeared half-asleep informed us their was really not much he could do, and to speak to a Manager in the Morning and file a complaint. We noticed many employees at the front desk were engaged in personal conversations and customer service was not a priority. Our Furnace in our sweet seemed to malfunction creating a very cold room, also very difficult to sleep. Our new vehicle was damaged. Several rust stains were never removed to date. We were informed several ongoing water leaks in the heated garage were the primary cause. We would never stay at this so called RESORT again. Extremely overrated and overpriced.
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10/10
The quiet get away of a lifetime!
Submitted by: Charlene in 24/07/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Business Traveller
If you are looking for a pampering, quiet get away with the most incredible views, this is it! My husband and I went there alone for a few days and returned home so incredibly relaxed. The lodge is spectacular, the food is fantastic. Not to mention, we slept better than we have in years! The king size bed was so comfortable....we had a hard time getting out of it in the morning!
10/10
What a unique and wonderful place!
Submitted by: Dan in 23/01/06
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
The ambience, service, quality of rooms and furnishings, stunning lobby, movie theatre, exercise room, pools- this place is unbelievable! We spent 4 days here and have never been more impressed with a resort.
10/10
Wow! The Best in Lake Placid!
Submitted by: D McGrath in 13/08/05
  • Age Group: 41 - 50
  • From: Canada
  • Traveller type: Luxury Traveller
The Whiteface Lodge is a brand 85 room new condo hotel (fractional ownership) and conference center.

It is done over the top in the great Adirondack camp style of yester years. The great room is absolutely breath taking as well as the rest of the resort. Other guests were also
in awe as they walked through the front doors.
We counted 17 various sitting / lounging areas which provided lots of places to sit with friend.
Unlike other resorts we have been too, the Whiteface Lodge doesn't put everything just into the common areas, the rooms are just as gorgeous with top of the line furnishings.
Although all the amenties aren't completed, most should be completed by late fall.
This is a large property with 2 large ponds and lots of landscaping. The parking is underground so which eliminates the eyesore of vehicles cluttering the grounds.
There is a year round outdoor pool with 2 hot tubs that had just opened as well as some fun amentities such as bowl alleys, games room, movie theatre and a large exercise room.
This fall they should be completed a year round outdoor ice rink.
It's pricey to stay ($325-$395 for a one bedroom), but worth it if your looking for luxury and the most amazing ambience of any resort we have stayed at in Eastern Canada or the US.

We stayed for 2 nights and enjoyed the pool, hot tubs, an unforgettable dinner, adirondack ambience, and the Explorers Club - bar.

They have a shuttle to main street in Lake Placid (< 5 minute drive) which saved us the hassle of parking.

From what we did experience, We see the Whiteface Lodge as THE place to vacation in the east, and our new favorite.

Will definately be back!
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Historical Traveller Reviews of The Whiteface Lodge Hotel

An elegant addition to Lake Placid

from A TripAdvisor Member
I was lucky enough to be given a gift of a few days at the Whiteface Lodge. It is a spectacular site, beautifully appointed with every attention to detail. It is in the tradition of the great Adirondack camps, with beautiful rooms, amenities galore--including an outdoor heated pool, even in the winter. Everything about the Whiteface Lodge is quality, quality. A++++++

Perfection

from JeanandDick
My husband and I stayed only 1 night here, but what a wonderful time we had. Everything from our arrival to departure was handled proficiently and with a real touch of class. The suite (a one bedroom) was beautifully appointed with plenty of space, a full kitchen and fireplace. Very romantic setting, but also a great place for families with kids with the pools/game area/movies. Our dinner in the restarant (Kanu) was amazing and service was top notch. The only slightly annoying item was the hostess' shoes which clacked on the floor as she bustled about. The other "negatives' were that the rink was closed for repairs and there is one area at the rear of the property still being landscaped, but it was hardly noticeable and certainly did not detract from the wonderful experience. The price is certainly not cheap, but compared to other places we have stayed of this caliber, it is definitely a good deal, especially for the size of the suites and the attention to detail and great service.

Book Directly With Hotel

from Wetravelwithkids
Book directly with this hotel. The travel websites don't include additional fees; ie., $50/night/child. (Hmm, are children really welcome here?) A $375/night booking through Expedia turned into $535/night from the hotel. We're sure the hotel is lovely; but we cancelled our reservation due to lack of disclosure of actual additional fees on the travel websites.
Management Response from cbird4000
Thank you for your comments. Unfortunately, when booking through 3rd party websites there is strictly a disclaimer that the price “does not include applicable hotel service fees.” We would prefer that the rates reflect a breakdown of all charges. Because of the oversized suites, guest commonly want to have additional guests stay in a suite that is designed for 2 people. There is a $50 per person charge for additional guests staying in the same room. This amount is less than other resorts in Lake Placid. In addition, instead of an 18% service charge, we charge a $15 per person per day resort fee. This allows access to our numerous amenities including; Canoe Club beach on Lake Placid, the bowling alleys, movie theater, game room, indoor/outdoor pools and hot pools. Booking directly is a great option. Our reservationists have excellent knowledge of the property. In addition, you can book directly through our website, Leading Hotels of the World, or your Virtuoso travel agent.

Heaven

from A TripAdvisor Member
The most luxurious accomodations we have ever been in.My husband and I just "happened" upon this while on a motor trip of upper state N.Y.We knew , once we saw it that we had to spend the night there.I wanted to bring the whole place back to Canada! The service was friendly, helpful but not overbearing.The view from our balcony of the mountains was breathtaking.The bathroom with it's large jacuzzi, walk-in shower and 2 sinks was more than I could possibly imagine! The dining room even delivered our wonderful dinner right to the table in our dining room.With all the extra bonuses of bowling alley, pool, games room and exercise room , we would highly recommend it to anyone celebrating a "special day" .

Adirondack Luxury

from A TripAdvisor Member
As a base for exploring the Adirondacks, we highly recommend the Whiteface Lodge. A Grand Lodge reminiscent of the old Adirondack Great Camps is readily apparent as you arrive at the covered car port. The wood work starts here, with heavy logs and wood carvings to greet you. We were met by a valet and a bell hop who parked our car and took our bags to our room. The place looks and smells great (wood, pine, fireplace?). Our "room" was a one-bedroom suite, with the bedroom totally separate from the living area. This worked out great and certainly did not have a hotel room feel. The suite has a fireplace (gas, turn a dial), big screen LCD TV, couch, chair, etc., and a kitchen with a refrigerator, 2 burner stove and oven, dishwasher, pots and pans, oven, toaster, microwave, 4 place settings and utensils. They even had dish soap and soap for the dishwasher under the sink, with dish clothes, etc. The bedroom had its own flat screen TV with a DVD player built in. The bed was outstanding. The indoor/outdoor pool was one of our favorites. You can swim from inside to outside. The two hot-tubs (one in and one out) were relaxing. We bowled one game on the antique lanes, fun but we are no good. Maybe it wasn't that we are that bad, maybe I can blame the antique lanes. No, we're that bad. The old style game room was nice too, we liked the shuffleboard table. The woodwork throughout the resort is phenomenal. This is truly Adirondack woodwork at its finest. Huge timbers, birch bark, granite fireplaces, the look and feel were outstanding. We ate at the resort restaurants twice, once in the bar area and once in the main restaurant. Service was prompt and attendant. In the main area we had a great dinner with no complaints, but the Marharita flatbread in the bar area was our favorite. We found the resort staff attentive, respectful and courteous. A couple of them even learned and addressed us by name. Lake Placid was quiet during our stay, but we found plenty to do. We are looking forward to going back to try some of the hiking during the summer, but the mountains were still snow covered during our stay. Someone recommended a little Mexican place near the resort (Desperado’s) and we enjoyed that. Resort living at it's finest, I recommend the Whiteface Lodge.

Impeccable Service!

from kelldozArizona
Each and every detail throughout the property from the woodwork to the soap, the cuisine to the smiling staff, made my stay memorable. Staff members in all areas of the Lodge were friendly, eager to help with all of my requests, and well versed in their respective areas. Our room was luxurious, comfortable, and offered choice amenities. Dining experiences were consistently above par and exceeded our expectations for fantastic food, impeccable service, and a warm atmosphere.

Incredible!!!!

from A TripAdvisor Member
Incredible! the resort is magnificant the staff fabulous the accommodations total luxury and the food - out of this world! I would highly reccommend this resort to anyone looking for a group or just a individual get away. There is so much to do and see - the resort itself is just beautiful and the staff makes you feel very welcome. I have stayed and worked for luxury resorts and am what I consider a "hotel smob" This is well worth the trip - I know you will be enchanted with all there is to do and see and experience! BOOK your trip now! Mr. Burell - you have a wonderful resort and staff-Keep up the great work!

If ONLY it were an ADULT hotel...

from A TripAdvisor Member
We overheard people pooh-poohing the Whiteface Lodge, calling it Disneyesque. The truth is, it is beautiful and exactly what you want in a "Lodge" property. We have stayed at every luxury property up here (The Mirror Lake, the Point, the Saranac Club, Lake Placid Lodge, and in the summer the magnificent Wawbeek and some we have loved!) but were thrilled with the prospect of being able to buy a piece of the Whiteface Lodge. Everything is new (less than a year in existence) so its nice to see the freshness instead of "faded glory." For $450 a night (taxes, over $500!!!) we would like to know we are getting our monies worth. We did, from the standpoint of its physical plant. Plenty of amenities.

Having sung their praises, two things ruined this weekend for us.
One: Screaming children everywhere. Perhaps we could expect them in the pool and game room. But in the dining room? Worst of all, in the lounge. Now before any of your think we are cold, hearltess and childless, we are not. We simply wanted an elegant hotel in which to have a romantic weekend. At one point my husband said we can't leave our room without feeling as if we are in a daycare. And some of the parents think they are masters of the universe and do NOTHING to control their children! Usually, when you pay this kind of room rate, you are insulated from this type of behavior.

The other issue is training the staff. This item too, can be corrected. We watched in amazement when at 9:45 pm or 10:00, we were sitting in the lounge, having our first drink in front of the fire, when this handsome, stunning couple walked into the reception area. They asked very nicely, "Is there anywhere here where we could get some dinner?" One bartender was "busy" with paperwork. Another was busy drinking his soda. He seemed slightly annoyed and said no, it's too late, they stopped serving. Perhaps it was his tone, or the indifference. This nice couple turned around and left. Either they had to get in their car to search for food (which makes them no different than guests who paid hundreds less and stayed at the Hampton Inn) or they went to bed hungry. The better way to handle this would be to say, "Well, the dining room closed a few minutes ago, but let me see what they can do for YOU." (At least make an EFFORT to help before going back to your soda! Or, he could have referred them to another F&B outlet or better yet he could have suggested the room service menu. The bartender seemed to be under the impression that his duty is to rid the area of guests as soon as possible, rahter than finding solutions that will make his guests who are spending obscene amounts of money feel as if they were getting their moneys worth. It is not like we were there after midnight and asking them to perform their duties at an ungodly hour.

As for us, we sat in the lounge and waited more than five minutes,, no one ever came to take our drink order. We had to walk to the bar and stand there and wait for them to finish their conversation with one another to pay for our $13 drinks. We enjoy walking but hadn't realized this estblishment was like a cafeteria operation where every man and woman runs to get whatever they might need. My wife had an Amaretto over ice, which some of you may know is slightly sticky. But for $26 for two drinks, we didn't get cocktail napkins. She wiped her fingers off on the closest fabric, which happened to be a pillow. Our frustration by then was ruining the experience, sorry to say. We were too distracted again, by the laughing, yelling, screaming belching of the three children sitting directly behind us, playing cards (isn't that illegal?) Meanwhile, their parents are canoodling in a far corner of the lounge, in front of a romantic fire of their own. If we said anything to correct the children, then we are trouble-makers. So, like the couple searching out bits of food and something to eat, we cut our night short and left. The more I write this and relive each subtle nuance, I might not go back. Which is a pity. This is a beautiful property with such potential!!!!! Management needs to know they are making a HUGE OVERSIGHT!!

Until they correct the flaws in their management and training, there remain only a few other places where affluent ADULTS get the attention, service and elegance they crave and deserve. The Mirror Lake Inn does a much better job of providing an elegant setting without the screaming children factor. They offer a refinement that the Whiteface is so sorely lacking. The Point is spectacular (but at $2000 a night) and the Lake Placid Lodge is running on half cylinders since "the fire." Once they get their insurance money from "the fire" it will again, be THE lodge. If you don't mind travelling, the Saranac Inn and Club is an adult oasis; elegant, intimate. And at a fraction of the size of Whiteface, they offer 24 hour room service, which shows they understand what service is about! And if you like b&b's, the Porcupine is a great little spot; my colleague stayed there and raves about it. The Man Host makes outstanding breakfasts and is rather impressive.

It truly is disappointing to write a negative review on any establishment. But if they have such deep deep pockets to run this type of hotel, they need to focus on training a little more. A $40 million hotel brought down by an $8 per hour employee. It doesn't have to be this way.
Management Response from a.dumas
Thank you for being our guest and for your feedback. Our resort has been designed as a family friendly venue and a separate level has been dedicated to activities including a movie theater, ice cream parlor, bowling lanes and a game room. Families with children are able to spend quality time together and watch TV in that space. All games have been removed from the lounge and dining space in order to prevent such situations. Since opening last June, our clientele has been a mixture of couples and families and have been pleased to have not experienced any negative feedback.We are surprised about the amount of children you encountered during your stay, since no one else complained. Our intent is to remain a family friendly resort as families nowadays enjoy travelling with their children and "reconnecting".
In terms of training, an extensive training plan has been implemented and is in place, and we agree that area should remain a focus on an ongoing basis. The extensive amount of positive press recently, has significantly increased traffic in food and beverage operations and the restaurant has become a destination. The downside of that success has been for us to limit seating on some occasions in order to deliver a better guest experience. Our commitment to quality and service has attracted well-trained employees from similar properties in the area, and we ensure to compensate such employees in order to retain them. We strive to satisfy every guest, every moment of every day and we encourage our guests to share feedback while on property in order to address the issues before they leave. We are confused as to why you would not let us know of your disappointment so we could fix it during your stay.
We are very sorry we did not meet your expectations. Once agagin we do apologize and I hope you will give us another opportunity to serve you in the near future. Please identify yourself as we cannot locate anyone from Washington DC staying with us in the past 30 days and we sincerely would like to make it up to you.

Andrea Dumas
Front of the House Manager

Perfection in the Adirondacks

from A TripAdvisor Member
I vacation in Lake Placid at least once a winter and couldn't wait until The Whiteface Lodge opened. I usually stay at the Lake Placid Lodge (recently damaged by fire) and the Mirror Lake Inn (service has dropped a bit lately). Needless to say, I won't be staying any place other than The Whiteface Lodge from now on.

Though the Lodge is new, they've worked out most of the kinks. Extremely friendly and helpful staff - yet not to the point of annoyance. Extremely helpful upon check-in, including a tour of the entire Lodge. We arrived early and our room wasn't ready - they showed us to the bar and gave us a round of drinks.

Accommodations are excellent - ultimate luxury - fireplace in the room, kitchen fully stocked w/ premo appliances, beautiful fixtures, etc. Ultra clean - two housekeeping visits a day - I never used the same towel twice.

I was so busy w/ skiing and other outdoor activities I didn't take advantage of all the Lodge activities - including movie theater, bowling alley, gym, indoor/outdoor pool, ice-skating rink, etc. - but I will on my next trip which I'm booking today.

A new gem in town

from needavacation2005
The Whiteface Lodge is a new gem in a great family town. Opened in May 2005, the hotel is absolutely beatiful. The decor fits the region.

Although rooms are pricey, they splurge on amenities to make it worthwhile. There were flatscreen TV's (one over the fireplace) and one in the bedroom. There is nightly turndown service with both chocolates and bottle water. I have been at too many hotels that actually charge you for the water.

The bathrooms have a floor warmer which is a nice touch. There are robs in there too.

The only negative is their choice of toiletries. Intented to smell like pine, are a bit masculine so, ladies.. bring your own.

The staff are absolutely wonderful and I think the ratio was at least 2 staff to each guest.

The restaurant for both dinner and breakfast was outstanding. Fitness center is a decent size with a good choice of equipment.

My purpose for the visit was a work function- extremely well done. Will defintely visit with the family.

Great Job!

Top Local Tips for Lake Placid

Great Winter Get Away Great for hiking and skiing. The town of Lake Placid is only minutes away. You can get to Whiteface Mountain within about 10 minutes. Don't forget to try the spa for a great relaxing experience.

driving avoid driving downtown when you can. It is very congested and people just walk out in the street when ever they want. If you drive through downtown be sure to pay close attention to only what is in front of you.

Bobsled Ride If you decide to do the bobsled ride, make sure your helmets (chldren included) are snug and won't move. Your head will move suddenly around one of the turns and very quickly almost like a "snap." Our daughter's helmet ended up around her forehead and we learned many other children had the same thing happen.

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Other names for The Whiteface Lodge Hotel

  • whiteface lodge
  • whiteface hotel lake placid
  • the whiteface lodge
  • the whiteface hotel
  • Address: 7 Whiteface Inn Lane - Lake Placid - New York - 12946 - United States
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