Historical Traveller Reviews of Hilton Lake Placid Resort Hotel
large, contemporary comfortable rooms at a reasonable price
We stayed here over Labor Day weekend. It is a new hotel, some construction work was still going on, but none interferred with our stay. It is very convenient to everything in town. The room was better than average, large, with a beautiful view of Mirror Lake, and the bathroom and shower were luxiourious. We went to the desk on our way out the door for breakfast because the door lock to our patio was broken; when we returned, it was already fixed. The staff is very friendly and helpful. We ate dinner in Reflections restaurant in the hotel, a decent meal and a better deal than some places on Main St. At breakfast time it becomes The Dancing Bears; a little expensive, but worth it for the views, and it was an above average breakast. The pool and fitness center are very nice; the bar was cozy, with a fireplace. It's very nice, but not too nice for people with small kids. They have pet friendly rooms, so we brought our dog.
Better than we could have imagined!
We stayed for 4 nights arriving on 8/16. We were treated wonderfully upon check-in by a young lady who was ever so helpful in accommodating our request to be near the outdoor pool, as well as where we could purchase some grocery items. The room was sparkling clean and the bedding super soft. Our request for a microwave was fulfilled within about 15 minutes, as was our separate request for more coffee packets. The heated pool near the main building was gorgeous, with thickly padded lounge chairs and wireless internet access available there, making for a leisurely rest with our coffee while our 10 & 12 year old swam. Towels were replenished when they ran out, usually warm, making them toasty for the kids when they were done swimming. A quick walk down the stairs from the pool put you at one end of Main Street, where we'd make our nightly trek to the shops and a little public park to see the ducks & listen to the occassional performer in the bandshell there. Although there was still renovation construction, it was never a noticeable nuisance, with the workers always quiet and polite, doing most of their noisy work in the parking garage and then moving their items to where needed in the building, or else working outside, thus minimizing any inconvenience to guests. We used the complimentary boats & kayaks daily, as well as the indoor pool & hot tub before retiring. As others have stated, the bathrooms are phenomenal. We safely kept our 4 bikes locked together in the parking garage, and they were never disturbed. All in all, we had a wonderful stay, and wouldn't hesitate to book here again or recommend it to friends.
Loved the hotel but check in too late
Just returned home from a short anniversary trip to Lake Placid and we stayed at the High Peaks Resort which was previously the Hilton. We arrived early and didnt expect our room to be ready which it wasnt but that was fine. But the front desk guy told us to check back in a bit and he would expetite the cleaning of the room. We checked back at 3:00 and it still wasnt available. Another check in guy who was not as nice as the first said that it was currently being cleaned and that it would be at least 45 minutes. Now we are looking at 4:00. This did not make me happy. I understand that you have to clean the rooms and it was a busy time but when you have to check out at 11 it really isnt fair to let you in at 4 or after. We did walk over to the golf course for a drink on the amazing deck at the Lake Placid Club so we arrived back at 5 and our room was ready.
We had asked for a nice, special room and this one certainly was. It was what they call their Junior Suite. It had a wonderful bathroom with flat screen tv and bubble dub that had a window that looked out into the room. There was a gas fireplace that wasnt operatioal as far as we could tell but you didnt really need it as it was warm outside. The deck was lovely overlooking the lake and the room was spacious with a sofa and the bed was great.
I think the price could have been a bit more reasonable seeing as how the check in is so late and also the fact that they are no longer paying for the Hilton franchise name.
There are kayaks and row boats out front that are for use of the guests but there were a limited number so you had to wait for these. The outdoor pool was heated and very nice and quiet.
All in all it is a nice place to stay but they need to improve the check in times.
Beautiful wedding reception
My husband and I had our wedding reception at the High Peaks Resort in the middle of July 2008. Although construction was not yet complete, we could not have asked for a more beautiful or flawless reception. All staff members were extremely attentive and intent on making our day wonderful. Our wedding reception was the first one in the newly renovated event room on the main floor. Everyone we spoke with during the planning process focused on how we envisioned the day and worked to bring our vision to life. All of our guests raved that their meals were the “best wedding food” they had ever eaten; further, the professionalism and presentation by the wait staff was phenomenal. Our guests are still talking about how much they enjoyed their stay at the High Peaks and how it was one of the most fun and beautiful weddings they had ever attended. It was the perfect setting for a beautiful Adirondack wedding right in the heart of Lake Placid. We would recommend the High Peaks Resort to any bride and groom looking for an upscale, stress-free, and fabulous wedding reception!
August 2008 encounter of the best kind
Since there is construction you need to know certain areas of this old Hilton now being refit, are attractive and comfortable. We were delighted on all counts. Young families with children and dogs were enjoying. We travel with a poodle and that caused no problem. We had the choice of 3 indoor pools and one in the yard.
The staff is most dedicated, they want your trip to be a happy one, memorable and the first of many at High Peaks. So they work hard at it: at the reception, in the hallways, dining room, bar, everywhere. They bend over backwards, not knowing if you paid $100 or $1000 for being there. They care for your preferences and opinions. They are friends, not indifferent slaves.
We shared our satisfaction with other couples ( in 30ies and over 80ies as well) and they were just as happy on floors 4 and 5, main building. Perfection for cleanliness, lotions,linen, glasses etc... The dining and recipes are the best in Lake Placid; about half the price for the same in Western Europe.
This hotel, once completely renovated, will have to rank in best 5 of Lake Placid. Meanwhile, they operate and its worth it.
We stayed at this property when it was the hilton and were curious to see the renovation. The bathrooms are absolutely beautiful, though the sliding closet doors are a bit quirky, and the rooms themselves have very high end finishes. It was surprising however that the balconies had not been updated. The public areas have been uniquely done and are gorgeous. We did not have an opportunity to eat in the the portion of the restaurant that was opened but it also was done beautifully. The staff was professional and accommodating. We will definitely be back next year when the exterior renovation is complete.
True to its Name, High Peaks is an Uneven Experience
This place has some wonderful amenities, but falls severly short on attention to the convenience of guests. We have been to Lake Placid several times and decided to try the High Peaks Resort after looking at their website. I had requested an early arrival at 2:00 because normal check in is a bit late at 4:00. I arrived around 2:30. The lakeside building I was supposed to be in had no signage indicating where the front desk was located. After walking up the hill to the next closest building, then across the street to another building, I found the lobby. I was told that the room would not be available until about 4:00, which is the regular check in time. I came back at 4:20 and the front desk had to spend some time trying to determine if the room was ready yet, so I didn't have access to the room until well after 4:30. No one at the front desk apologized for the delays. Check out is at 11:00, so I asked if I could make up the differance with a later check out. I was told about a policy where they would charge me for another day's stay if a guest stays an hour past check out. I thought that was an unsatisfactory response due to the situation. The clerk then agreed I could have a later check out and she noted my bill to that effect. As far as construction goes, it was not 100% complete but it posed no problems during our stay. The hall stairwell at the Lakeside building still had some finish work underway, and we noticed boxed mirrors and other unfinished details in the halls of the largest building. On entering our room, I was very pleasantly surprised by the bathroom, which was fantastic. The shower stall had a natural stone wall, there was a jetted tub and speakers in the ceiling from the television audio. This was a very nice feature because the Olympics were going on and I could listen to the US Men's basketball game while taking a bubble bath. The shower had spa style overhead and hand held sprays. The room itself was completely new and nicely furnished, although maybe just a tad on the small side (probably due to size of the bathroom). Another nice thing about this part of the hotel is that the rooms have direct, walk out access to Mirror Lake via a small grassy area. Adjacent rooms had the swimming pool between them and the lake. Kayaks, a rowboat and a couple paddleboats are complementary and this was a real plus. Because the rooms are down at ground level, the views are nice but not optimal because some can be partially obstructed. You also have people walking right past your sliding door to get to the dock, so privacy can be limited. As much as I loved the bathroom, I have never stayed anywhere that gave you so few towels. I realize there is an ecofriendly theme behind this, but it was not very pleasant. They do not provide towels at the pool as we learned too late, so we had to use one of the three that were in the bathroom. I guess they give you one, all purpose, bath towel per person. The next morning, the cleaning staff knocked on the door several times in spite of the "Please do not disturb" card and the late check out. While the cleaning staff had just made their presence obvious, somehow they couldn't hear me knocking at both entrances when my keycard, which should have been usable throughout my stay, deactivated at regular check out time, neccesitating another trip to the main building. Again, a petty annoyance that could have been smoothed out if the desk staff had thought to apologize for the mistake. If they can get their act together on how to treat their guests, this could be a great place. As it is, I would be reluctant to pay this much again for indifferant service.
A Great Hotel
The newly refurbished interior of the High Peaks Resort is absolutely lovely. We had dinner at the Resort restaurant and had a wonderful meal. The food is at the very high end of all that Lake Placid restaurants have to offer - a real treat. Our waiter was attentive and really knew his job. We'll go back for sure!!
Finish the hotel first
Having reviewed the beautiful photos on the hotel's web site, I decided to book a luxurious two-day stay at the High Peaks Resort, planning to indulge in fine dining and spa services while there. The reservation staff was very polite and friendly on the phone. Unfortunately, my vacation was ruined by the resort's dishonesty in representing their property.
When I arrived, there were piles of large cardboard boxes outside the main entrance and construction vehicles parked in the guest registration parking; inside the main lobby, significant construction was going on. There were construction workers carrying equipment around, part of the lobby was closed off and bare dry-walled, and not all the restaurants were even open yet. Although they describe the hotel as "newly renovated" on their web site and on the phone, it would be more accurate to say "in the process of renovation." When I inquired about the status of the construction upon arrival, I was told that it would be completed within a few days. Since I was only there for two days, this was irrelevant. When I asked to see the room, I was told how to get there--apparently there is no bell staff to carry your bags, which is unforgiveable in a hotel of this supposed calibre. The elevator I took to the room was coated in drywall dust on the carpet and the walls and I was greeted by a dusty Shop-Vac parked outside the elevator when the doors opened.
In addition, I had inquired about the availability of smoking rooms when I made the reservation. (I know this is politically incorrect, but face it, some people still smoke, and we spend money just like nonsmokers.) I was told there were no smoking rooms, so I inquired about a room with a balcony. It doesn't take a genius to figure out that I intended to smoke on the balcony, a common practice in hotels. When I inspected the room, I saw a sign saying that if you smoke in the room or on the balcony, you would be subject to a $250 cleaning fee. Although I was irritated that I had not been told this, I chose to be honest and tell the front desk to just charge me the fee up front, since I was determined to have a nice vacation. I was then told that this could not be allowed, since it might inconvenience other guests. Apparently they don't think the beeping construction cranes and trucks, and dirty, unfinished premises inconvenience guests (who, by the way, are paying full price). At this point I had to leave, since clearly they could not accommodate me. There was no apology or offer to accommodate my wishes, a hallmark of the hospitaliy industry. (Well, they did offer to put me up in their "not yet renovated" facility across the street, which was filthy and almost as expensive, and lacked any in-house facilities. It apparently is being used to house the construction crew, and also features large noisy construction equipment outside the rooms.) So there I was, 500 miles from home with nowhere to stay. Other hotels with smoke-free premises prominently advertise this fact, and I understand this positioning of their product. I simply choose to spend my vacation dollars elsewhere. I will not consider this property again and would advise others to make sure it is completed before staying there.
The smoking issue aside, the High Peaks should be embarrassed to be taking people's money without letting them know about the facility's status over the phone.
stay anywhere else!!!
We just returned from the High Peaks Resort. We had high expectations looking at the hotels websites photos. We called the hotel and booked a Jr. King waterfront suite at a price of 400.00+ per night. It was pricey ,but we thought it would be worth it. I will say the clerk who took the reservation was very nice. We told him that we would have a 5 month old baby with us and that we wanted to make sure there was a refrigerator to store the baby's bottles in. When we arrived to check in we were given our room cards and told our room was across the street and around the corner from the main hotel. The buildings were completely detached from one another and not even on the same block!!! We drove to the location and carried our luggage and baby up the stairs (no elevators). The room was clean and the bathroom beautiful but compliments will end there. Our view was not of the lake but that of a man sitting on his deck reading. The room was very warm and the air conditioner was the loudest thing I've heard in years. We called the front desk to tell them there was no soap in the room, they did send someone right over. When he arrive we told him the refrigerator did not appear to be working. We should have guessed by the look on his face the problem this would pose. He had to lug another refrigerator up the stairs and we heard every single step through the thin walls. Even though this refrigerator was dusty, dented and scratched, we tipped him out of appreciation for his hard work only to find that he knew the one first in our room was " going to go any day" He also left the broken unit out in the hall where it remained throughout our stay. The main hotel was under construction so the the dining rooms were closed. They did have one area open but judging from the construction dust in the hallway leading up to it, it was probably more of a health hazard than a dining room. So be aware, this placed is not worth the money no matter how beautiful Lake Placid/Mirror Lake may be.
Top Local Tips for Lake Placid
The Hungry Trout Restaurant
It is definelty worth the trip down past Whiteface Mt. to the Hungry Trout Restauant. It is about 15 minutes out of town, just follow the signs to Whiteface Mt. and it is on the left just past the entrance to Whiteface. We have been there 4 times now and the service and the food is amazing as well as the view. The trout is wonderful even if you are not a fish lover you will love the pan seared trout which is their specailty. It is a bit pricey but well worth it for a special dinner out.
Avoid the Tourist Traps
While we didn't have a meal there, I could tell just by looking that the Adirondack Steak and Seafood Company is, because of its name and central location flocked to by many tourists. Just a quick glance at the menu, and you can see the prices are well above some four star Continental restaurants we've been to recently. The throng of tired looking tourists waiting to get in who looked like they'd been bumped from their airline flight is always a bad sign; to us it doesn't mean the restaurant is so good you can't get it, it means the service is somewhat lacking. There are plenty of restaurants in town, and some offering elegant meals are far less pricey. We wound up going to Reflections in the High Peaks Resort, where we were staying expecting it would be pricey; it was very reasonable for a quality meal, and the service was very good.
brown dog is an excellent place for food!!