We planned a vacation with a bunch of friends several months ago and they picked the Depe Dene (which we now refer to as the dumpy Dene). I personally called the Depe Dene and asked a lot of questions about the resort. When I arrived I found that they lied to me about all of my concerns. The pictures on the internet were definitely touched up or about 20 years old. My first question I asked was about the size of the Lakeview Townhouse. I was told it can fit 6 adults comfortably. My group was 4 adults and a 5 year old, 2 year old and 10 month old. It was a very tight fit. They tell you that the kitchens come equip with silverware and dishes. This stuff was gross; I wouldnt even give it to a bum to use.
Here is the list of all of the issues within the first 10 hours of my stay
1) House was infested with Ant and Mosquitoes. We couldnt even let our children play on the floor. Ants were falling from the ceilings, in the rug, in the beds, all over the toilet bowls.
2) Carpets were Very Dirty. I would rather eat off of the sidewalks in NYC then touch the carpets.
3) We found Nail Clippings in the carpets.
4) Bathroom was moldy
5) Bedrooms had cobwebs
6) Sheets were ripped and disgusting
7) Mattresses we as hard as a rock
8) The Sofas stunk like dirty feet
9) The TV was on a small round table. It wobbled so much that we feared it falling on one of the kids
10) Bats we flying around under our outside deck
11) A bunch of people from Staten Island rented about a dozen houses around us and were rude and obnoxious. These guests had a Chucky doll hanging in a noose in the front of one of the houses. Poor images for little children. It sounded like a frat party every night and our children could not fall asleep. We complained to the front desk and they told us they can make noise up to 11pm.
12) The Toaster did not work
13) People that worked for the resort were nasty. It seemed like we were bothering them when we would complain about something.
14) The pool was dirty.
15) The offer wireless internet and it dont work. When I called to complain, they told me it was my problem.
16) Bulbs were out all over the house
17) They showed no urgency to my complaints.
18) Not enough parking around the houses.
After two days of complaining about the ants and other issues, I finally lost it when an ant was crawling on my 10 month old. My wife and sister-in-law went to the front office to complain and got nowhere.
I finally went too the office and demanded a full refund. I asked for the owners or the managers and the ladies at the front desk stared me down like they were the victim. I threatened to take them to court and sue them for the house rental for a week and all four adults salaries for wasting vacation. I also threatened to call the Board of Health because Ants should not be crawling on children. They told me it would take several hours to get approval for a refund. I then told them that I would stand at the front door of the resort and tell everyone what a dump the place was. Within 5 minutes I received a full refund. They even refunded the money for the two nights I stayed.
Then proceeded to tell me that I was not welcomed back. I laughed!
Dont let them scare you, if you have issues be aggressive and raise your voice and threaten to sue them and call the Police. They will refund your money if you push the issues. The place is a dump, and they should not be called a resort.
I took pictures of all that I have listed. They threatened me because I told them I would write a bad review. They told me if I had intentions of writing this review, they were going to reverse charges on my credit card. I needed to let people know.
We told everyone we ran into about the Depe Dene Resort and they all told us they hear complaints all of the time. Do yourself a favor, spend a little more money and go to a better place.
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