Hudson Valley Resort & Spa Hotel

, Kerhonkson, United States
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Hudson Valley Resort & Spa Hotel

, Kerhonkson
1 star

Rooms: 275

400 Granite Rd - Kerhonkson - New York - 12446 - United States Hotel Website | | 845/626-8888
148 Traveller

Reviews - Hudson Valley Resort & Spa Hotel

1/10
Don't make the same mistake!
Submitted by: Kerri in 22/01/07
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
The hotel cancelled my contract and reservation for my family of six with 72 hours notice. They offered no reasonable assistance or compensation. We had to scramble to make other accomodations, and it being a reservation for December 26th, you can imagine how miserable and stressful this experience was. The hotel is totally unprofessional. Don't even bother.

Historical Traveller Reviews of Hudson Valley Resort & Spa Hotel

Shabby rooms, shoddy upkeep, completely overpriced

from A TripAdvisor Member
My wife and I attended a wedding at this hotel and we were amazed at the state of the room we were given. Given the price we paid of $130 a night, I expected a "resort and spa". I.e., a nicely decorated room, room service, perhaps a robe in the bathroom.

What we got instead was a room with the bare minimum of furnishing, harsh florescent lighting, not a single picture on the wall or decoration of any kind.

Now, if it was just a plain room with cheap furnishings, I wouldn't be writting this review.

The paint around the door frames was peeling off in several places, the door in the bathroom had been gouged out by a previous occupants dog, the closet had five or six wire coat hangers. Also, our coffee pot didn't work.

In short, although the room was clean, they have clearly decided not to spend much money on basic maintanence.

When we complained, the manager was unfriendly and basically made it clear she didn't care if we thought the room was in poor condition. She offered us another room, but said "that room will be just the same. It was painted earlier than yours."

Basically, this is a $40 a night roadside motel trying to pass itself off as luxury lodging. For $130 a night, it's a complete ripoff.

t expect luxury!

from A TripAdvisor Member
My husband and I were planning a weekend get away just to relax and booked the "Hudson Valley Resort and Spa" mainly because of its facilities and short drive from home. I have to confess, though, that after reading the on-line reviews, I was in complete PANIC! The reviews mostly described the hotel as not clean, unfriendly/not-helpful staff, "Norman Bates" type of mansion, "creepy", etc....

To our surprise arriving at the hotel was a much different experience than expected. Our check-in was quick and the staff at the front desk very friendly. When we got to the room it was nothing like what we had read. The room is not luxurious, but yes, it is clean and comfortable. I may not like the decoration of the hotel, but our stay was very pleasant.

The spa is outstanding and the massages are very good. I actually tried the hot stone massage and it was simply fantastic! I get massages weekly/bi-weekly and like to try different treatments. The hot stone really put me into a state of deep relaxation.... The therapist was very professional and kept asking me if I was comfortable. Great great experience!

The food is also very good, especially the dinner menu. The filet mignon is outstanding and so are the mashed potatoes! The service is also great.

The outdoor pool is not brand new, but the size is excellent and there are plenty of comfortable chairs around it if you like to lay down for sun tanning.

Great place for a relaxing get away or a family vacation! Just don't expect luxury!

Remarkable turn around

from A TripAdvisor Member
the resort has come a long way in the last year. staff is friendly, rooms are clean and it is the best of the old catskil style hotels around. food is remarkably good although menu could show a bit more variety. great value if one wants a quick weekend away. the lcoa area has changed for the better. hotel still needs some work but is moving in the right direction.

Beware of this place

from A TripAdvisor Member
This place is over-priced, having approx. 50% higher nightly rates than the major chains for comparable rooms. In addition, security is poor and management is unresponsive to their guests. During the early evening hours of Saturday May 21st, 2005, a number of rooms at the Hudson Valley Resort were illegally entered, using a hotel issued ‘pass key’ and money stolen from the occupants of those rooms. My daughter's room was one of those entered [while she was attending a wedding at the resort] and from which money was stolen. She did not discover the theft until approximately 10AM when she opened her wallet to pay for the breakfast buffet at the resort's over-priced restaurant. She immediately reported this to the Front Desk and our dealings with the callous and inept management team of this establishment began.
While we were at the Front Desk on Sunday morning, none of the employees there were willing to notify any of the managers who had authority to discuss restitution for the 'employee assisted theft' because they "don't work on Sunday". Since then, I have spent many hours e-mailing the resort or trying to contact the person identified by other resort employees as the person to talk to. He has not had the decency to even respond to these numerous messages. I am writing this to let others know of the unresponsive management of this hotel.

The Resort is great!!

from A TripAdvisor Member
We stayed at the Hudson Valley Resort & Spa for Father's Day weekend as we were there for a car show. We were very apprehensive after reading the reviews posted on your website. Much to our surprise, we found the resort perfectly acceptable. Our room was very large and had a very nice vanity in the bathroom and the room and the bathroom were very clean.
The hotel has an excellent restaurant where we had all our meals and didn't have one bad experience.
There is a part of the hotel that hasn't been renovated but if you specity that you want a room in the renovated part, I think you will be satisfied.

Stay Home!

from Kapow
My husband and I made the fatal mistake of staying at this place last year. It looked really nice on-line and we thought it would be a great place to stay – but we were very wrong. From the second we walked in – it went straight downhill. No one greeted us at the counter – once someone finally came out they looked like they had just rolled out of bed. We reserved a room with a king size bed but were not given one. Our room smelled moldy. Our AC was mounted on the wall – but there were large gaps in the mounting so we could see into the parking lot. There was no room service and when we called down to request a list of service available it took almost two hours for someone to bring it up. The spa services were adequate – but they did nothing but push there products the entire time we were there. As a whole the hotel seems as though it has not been updated since the 1950’s. And the worst thing is this is not a cheap place to stay. I have received better service and a cleaner room at the Super 8 – stay home!

d call this place a last resort...

from Meg10520
For $75 a night, it would be a bargain; for $150 a night, our experience left us very upset.

* "WINNER: WORST OVERALL RESORT DESIGN": This "resort" is located in the middle of nowhere surrounded by incredible views of the Shawangunk mountain range, yet for some reason the architect built two towers facing each other! We looked out our window straight into another building. It appears to us that at least 25% of the rooms at this resort have a view of another building (no mountain view), and another 25%-30% face the parking lot. We can not understand why a designer with unlimited space and such an incredible view would design a "resort" so poorly. Waking up to look into another building was our greatest disappointment.

* ROOM: The room itself was not bad. It was spacious and the furniture/linens were clean. However, the carpet was very dirty with hair matted down into it in places.

* BATHROOM: The bathroom had been recently refurbished, and was lovely except there was NO HOT WATER. The first night, we got hot water by leaving the shower run for 15 minutes; the next morning and day after we could not get warm water. (We did get 20% off our bill for the lack of hot water by an apologetic front desk staffer... BUT, the staffer did not deny that this is a known problem at the resort.)

* HALLWAYS / CARPETS: The carpets leading to our room had no less than 10 large green bleach stains. There was an unkempt housekeeping cart parked outside our room for the 48 hours we stayed at this place.

* LOCATION: This hotel is located nowhere near New Paltz. It is approximately 20 miles from the town. There are no dining options in the immediate area except the hotel's American Grill and pan-Asian restaurant, both of which require reservations for dinner.

* CONVENTIONS: This place markets itself for weddings and conventions. The lobby -- which, on the website, looks classy and empty -- is filled at all hours with conventioneers, wedding guests, and screaming children. Noise did not carry to our room, but it made the "resort" feel more like a nursery school or theme park at times than a relaxing temporary home away from home.

We loved the New Paltz area, but will consider the Hudson Valley Resort our last resort the next time we visit.

-Megan and Chris, New York, NY, USA

This Place Is Creepy

from A TripAdvisor Member
If they were going to make a sequel to the "Shining" this is the perfect place. I expected to see the ghost of Hennie Youngman at any moment.
We came up from New Paltz to use the "day spa" and see about staying over.
The place was deserted, dirty and the staff unkept and unfriendly.
If you painted Chicago's public housing white, threw in a few tacky Greek and Roman statues and dumped it in the middle of the Hudson Valley ... you'd have Hudson Valley Resort and Spa.
Talk about false advertising. The photos in the ads and the Web site are obviously "stock" ... because the only thing "slick" about this place is the advertising.
Not that there is anything wrong with it but the massage therapist was in her late 70's.
The help is helpless. The steam room and jacuzzi filthy and broken.
If you like run down, tasteless hotels and you dig Norman Bates... this is the perfect place for you.

Tranquil and relaxing

from A TripAdvisor Member
My family and I have been to Hudson Valley Resort and Spa twice. Our kids are ages 4 and 6 and despite the cold water, they loved the outdoor pool. Of course they preferred the indoor pool and said it was like "bath water." The place it seems, is never crowded, which is nice. The large outdoor pool is very pretty set amidst the mountains and quiet and there is a playground and miniture golf for the kids. Its true that the resort lacks certain amenities like room service but if it had all that one expects from a resort, it would not be as reasonable as it is. For a quick and peaceful getaway, it does the trick. If you're looking for lots of action, don't go there. But if you're looking for a place off the beaten path that offers quiet and the basics and a wonderful spa as a bonus, go there. There are some nice restaurants in the area and you can visit Mohonk Mountain House for a day and go hiking there, provided you have dinner there. You can also visit the town of New Paltz for decent dining options.

t take them for Granite!

from A TripAdvisor Member
This place has been renovated since it was the Granite Hotel. It is nicer than Kutchers and the Nevele. They don't throw food at you like at the other Catskills hotel. Everything is made to order at the one small restaurant. The food was good, but the service was poor. The rooms were clean and well decorated. The outdoor pool was freezing. Nobody could swim in it (they don't heat it.) The indoor pool temperature was comfortable. There is a beautiful golf course, and four tennis courts. Miniature golf was kind of dilapidated. The staff was young, but nice. There is no room service. The couple who sing there at night weren't bad. Had a good massage at the spa ($75).

Top Local Tips for Kerhonkson

visit the spa at the hudson valley resort if your a local, pay the 8 dollar access pass and enjoy the staemroom, sauna, jacuzzi, the 2 fitness centers, indoor and outdoor pools and water aerobics!!! great spa

spa go to the spa and book some treatments!!!

Getting A Lot For Your Money -- Good Place to Hold Conventions.and Special Event very accommodating, good value for your money with package deals, different activities including indoor and outdoor pools, hiking, golf, arrangements can be made for your dog -- they have pet area for exercise, etc.

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Other names for Hudson Valley Resort & Spa Hotel

  • hudson valley resort and spa kerhonkson
  • hudson valley hotel
  • Address: 400 Granite Rd - Kerhonkson - New York - 12446 - United States
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