Adams Mark Buffalo Niagara Hotel, Buffalo, United States

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Adams Mark Buffalo Niagara Hotel, Buffalo

Traveller Reviews

Rating

1.0/10

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Official Contact Details - Adams Mark Buffalo Niagara Hotel

Address: 120 Church Street - Buffalo - New York - 14202 - United States
Phone: 716 845 5100
Email:
URL: http://www.adamsmark.com/
Official Website:
Hotel Class:
Rooms: 486

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"I returned to my room after the hockey game at 10:00PM.To my surprise, my room was over top the..."

"This hotel is really bad. I booked this hotel for its close proximity to the HSBC arena. What a..."

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Reviews - Adams Mark Buffalo Niagara Hotel

2 reviews (Showing 1 - 2)

Rating:

1/10

Avoid This Hotel

Submitted by: Murray in 02/20/07

Age Group: 51 - 60
From: Canada
Traveller type: Budget Traveller

I returned to my room after the hockey game at 10:00PM.To my surprise, my room was over top the hotel bar and a very loud band. I asked to be moved and was denied. Hotel is fully booked, I was told. I was assured that I would be called in the event of a vacancy, and in any case the music would end at midnight. By 1:30AM the band was still blaring and I was angry. I called the front desk and again was denied any assistance. Mercifully, the music ended at 2:00AM.In the morning I asked to speak to the manager but he was "unavailable. Instead I was given a comment card and a pen. Customer service is a low priority at this hotel.

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Rating:

1/10

Don't Stay Here

Submitted by: Murray in 02/19/07

Age Group: 51 - 60
From: Canada
Traveller type: Budget Traveller

This hotel is really bad. I booked this hotel for its close proximity to the HSBC arena. What a grim mistake. Upon my return from the hockey game I realized that my room was above the hotel bar. A very loud band was in full gear. I asked the front desk to switch me to another room and they refused, stating that the hotel was fully booked. This was at 10:00PM.At 1:30AM the band was still going strong. I again asked the front desk to help me out, to no avail. The customer is really not on the radar at this hotel. Stay elsewhere.

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