Submission date: 2007-02-16 - Date of Stay: February 2007
Submitted by: Murray - From: Canada
Type of Traveller: Budget Traveller - Age Group: 51 - 60
Avoid This Hotel
I returned to my room after the hockey game at 10:00PM.To my surprise, my room was over top the hotel bar and a very loud band. I asked to be moved and was denied. “Hotel is fully booked”, I was told. I was assured that I would be called in the event of a vacancy, and in any case the music would end at midnight. By 1:30AM the band was still blaring and I was angry. I called the front desk and again was denied any assistance. Mercifully, the music ended at 2:00AM.In the morning I asked to speak to the manager but he was "unavailable”. Instead I was given a comment card and a pen. Customer service is a low priority at this hotel.
Submission date: 2007-02-14 - Date of Stay: February 2007
Submitted by: Murray - From: Canada
Type of Traveller: Budget Traveller - Age Group: 51 - 60
Don't Stay Here
This hotel is really bad. I booked this hotel for its close proximity to the HSBC arena. What a grim mistake. Upon my return from the hockey game I realized that my room was above the hotel bar. A very loud band was in full gear. I asked the front desk to switch me to another room and they refused, stating that the hotel was fully booked. This was at 10:00PM.At 1:30AM the band was still going strong. I again asked the front desk to help me out, to no avail. The customer is really not on the radar at this hotel. Stay elsewhere.
