Historical Traveller Reviews of The Lodge at Santa Fe Hotel
Over-rated in the winter...
My partner and I stayed here two nights the week of Thanksgiving. It was very quiet both in terms of area of town and number of guests. On the plus side were the nicely furnished rooms. And if you're not into walking 3/4 of mile to the plaza, they've got a handy free shuttle to and fro. Another bonus is the free parking, a not-so-subtle perk if you've ever stayed at one of the pricey hotels on the plaza.
One more nice thing about this place was that they honored their housekeeping staff on Thanksgiving by giving them the day off.
Unfortunately, folks should be aware that both the swimming pool and hot tub are closed for the winter (from mid-October to March/April). This Radisson's website home page makes no mention of such basic facts. In fact, in the room booklet of guest services it noted how the swimming pool is closed during the winter but cheerfully added that at least the hot tub is open year-round. When we pointed this out to the front desk staff person, she politely shrugged her shoulders and said that the guest services booklet needed to be updated.
Other annoyances included a thin wall next to a noisey neighbor, the in-room phone messaging service not working. Also the cable channels available were quite limited (and the cable went out completely during a beautiful snowfall).
For the winter at least, I'd recommend getting a 2+* place on Cerillos which will grant you an indoor pool, hot tub and likely a 'deluxe' continental breakfast. Yes, you'll have to trek into town and park in a pay lot ($1.60 an hour), but you'll still be getting the best bargain.
After reading the many negative reviews, I was regreting that I had made my reservation through the internet but did not cancel the reservation due to the cancellation fee. I was however pleasantly surprised from the moment of reception to the end of my stay. The person at the front desk was friendly and checked me in quickly. The room decor was very nice and I had a room on the third floor looking out into the city. The city lights at night was very pretty.
A few negative comments are: the so so shower and the slow draining bath tub which quickly beacme a mini pool. The heater fan control could have been improved with lower speed settings.
As for the directions, once you arrive at Alamos st (going north bound on St Francis) make a left and then take the first right. You will see the big Radisson sign and is hard to miss.
I asked for a shuttle drop off to the Plaza in the morning and was told by the front desk that the shuttle service did not start until noon. The hike to the plaza was very satisfying (via St Francis W) as one gets to see the local street scenes.
Not so Bad...
from A TripAdvisor Member
We stayed at the Rad Sept. 18th-19th. Our room appeared to have been recently refurbished (excluding the bathroom) in southwest decor. The room was comfortable, clean, and looked out to the pool area. However, the color scheme is dark and the lighting could be brighter. Felt rather "caveish" at night. Disappointed in the security. None of the entry doors were locked in the evening and one had a gaping hole where the knob used to be.
I wouldn't recommend the restaurant unless you go for dessert! For a late dinner we were the only ones and it took 35 minutes for our dinner to arrive. Breakfast was similar.
Don't plan on walking to the Plaza. It's a fair jaunt especially if you plan on shopping/buying. If you're looking for a place to rest your head and not much else, I'd recommend it.
Hated This Place!
We arrived at the hotel after a four hour drive only to find our room not ready. Please keep in mind this was hours after the official check-in time. The carpet in the hallways had buckled up and needed to be replaced. The door to our room was not sound-proofed at all and slammed constantly as did everyone else's door. We jumped everytime a door in our wing of the hotel slammed shut. Everytime someone walked by our door it sounded like a herd of elephants going by. I've never stayed in a room with so little sound-proofing. The bathroom was tiny and the door to the bathroom barely missed the toilet seat by an inch. You had to stand behind the door just to get it open. The only nice thing I can say about this property is they have a swimming pool which is nice after a long day of walking the Plaza. I would never stay here again.
A huge disappointment
from A TripAdvisor Member
This hotel has serious procedural issues. Upon arriving, we were informed that the only room left was a "condo" which was actually next door to the hotel and only "managed by Radisson", not furnished or owned. At first glance, it seemed ok... kitchen, balcony, etc... But on further inspection the quality and cleanliness were completely subpar. The bathroom was run down and dank and there was no lampshade on the bedroom light. I would not make my worst enemy sleep on that bed. Yet worst of all, the hallway light shone right into the bedroom and due to it being broken, would flash on and off all night. And because the private owner had only provided very flimsy curtains, our room was bright all night. There was no room service and the phone did not have any directory. We were completely cut off from the hotel, which seemed like a very nice place. Management did help us get a refund from Priceline, however we felt that Radisson needs to seriously rethink how they assign rooms (we had made our reservation over a month prior to our stay). I would NEVER stay here again!!
from A TripAdvisor Member
We stayed at the Radisson 08/04. While waiting to check in, we watched the young man at the front desk acting very impatient and being positively rude to the man ahead of us who was only asking for directions to the Santa Fe Opera. With us he was only brusque. To complete the unwelcome welcome, a paper was shoved across the desk for us to sign absolving the hotel of any liability if items were stolen from our room. This signaled that security was a problem and that the management didn't want to know beyond protecting themselves. After all this, we were happy to find that our room was clean and comfortable, although along the lines of a typical motel room - nothing special. The bathroom was so small the door only cleared the toilet by one inch. The new doors are of the cheap six-panelled plastic type and let in all the hallway noise. They are too lightweight for the electronic locks so they close with a loud bang. Normal guest activites were enough to interupt sleep. Several pieces of tile were missing on the top step of the stair leading to our corridor - a potential safety hazard. One of the glass topped patio tables poolside was cracked with a large hole. This appeared not to be a recent break as there was no broken glass underneath. This hotel is not convenient to the Plaza if you plan to walk. It is much longer than the one mile claimed and requires crossing a busy highway. Didn't try the shuttle bus which runs only once an hour - hardly a convenience. Enjoyed Santa Fe but would give this place a miss next time.
Radisson better than reviews
After reading the reviews here and on other sites, we were worried about our stay. We shouldn't have been. The room was exceptionally clean, everything worked perfectly and the whole place has recently been remodelled. The room looked exactly as the photo on the website and the grounds around the pool are very pretty and well kept. Didn't have any trouble finding the hotel, although it is a little tricky the first time. Take Alamo St. off of St. Francis and go up the access road (it looks like you are going the wrong way on the access road, but it is 2-way traffic). Once at the hotel, it is very easy to get to the Plaza area which is about a mile away. We did not use the shuttle or try the food at the hotel.
We had a room by the pool towards the back of the property and it was perfectly quiet and easy to access our car. We've stayed at the Inn of the Governors and El Rey on previous visits and the room was as nice as the Inn and much closer than the El Rey. We would stay there again.
We paid $65.00 per night on Priceline.
Only suggestions would be that the hotel improve the lighting in the room. We had 3 lamps but the flooring is dark southwestern and the bedspreads were chocolate brown, making it a bit hard to light. However, I am one of those people who likes really bright interiors. We remedied the situation by opening the woven blinds all the way and letting the bright New Mexico sun in.
Beautiful place, great view, spacious rooms
stayed June 9-12,2004 in the annex, best rooms with large balcony if you get 2nd floor, view of city, entire hotel was renovated. pool and hot tub still being worked on. good front desk personnel, we complained about hotel being not finished, and they comp'd 2 of the 3 nites but we had free wireless internet in our room. Do request annex room, best area of hotel, we'd return! great rates on raddison.com site too. have fun... near great restaurants like Zia on Guadalupe, near huge shopping ctr, easy drive to everything, yet, free parking at hotel, and shuttle from hotel to plaza area..
What you see on the website is not what you get
from A TripAdvisor Member
Hard to find, hot tub didn't work, hotel ran out of coffee for the rooms, no continential brekfast as advertised, and telephones in some rooms did not work. Major hazard was the location of the seatee in the room which could cause a broken toe. I know this for a fact and had to hobble around Santa Fe for three days! The hotel was beautiful.
I wouldn't really recommend the Radisson. The highlights of the hotel were the good rates and the newly renovated room decor. The service was bad for the most part. We didn't have enough bath towels and had to ask the front desk twice for them. When they finally responded the next morning, we were told they had run out of bath towels and were doing the wash so we couldn't have any at the moment. One of the few towels we did have was threadbare and falling apart. While the bedroom was nicely remodeled, it seemed that the hotel forget to upgrade the bathroom and our shower tiles were made up of several bad patch jobs. Our bathroom floor was never swept during our three days there. The pool was closed for maintenance on Memorial Day weekend of all times. The only cardio machine in the workout room was broken, and when I asked for help at the front desk, I was nicely told they didn't know how long it would be because the only maintenance man was busy with something else. Not what you want to hear when about to work out! We went to breakfast in the Radisson restaurant and never even had a waitress! We had to track her down to place the order, and that was the only time we spoke to her at all. The breakfast buffet food was cold. We ordered room service one morning - just a pot of coffee - and it took 45 minutes to arrive. We asked someone to fix a problem with our TV one night, but no one ever came that night or the next day. The hotel generally seemed very understaffed, and the staff that was there while friendly was not very professional. While we didn't expect the service of a 5-star hotel, the service we did receive was below par for what we expect from a Radisson. We're usually very mellow, but the collective result of all these things made the experience rather unenjoyable.
Top Local Tips for Santa Fe
Upscale Hotel with a Santa Fe look...
... I got stuck in Santa Fe this last New Years Eve, they received over 2ft. of snow. Every road in and out of Santa Fe was closed for two days. Even with the weather the staff was very helpful in digging out cars, brining out sleds for our kids to play with. Every place we went, whether it be the grocery store or the mall, they were short staffed do to people not showing up because of the weather. For some reason at the Lodge even with the short staff the restuarant was open on time every morning, our room was cleaned every day, and the staff never had a bad attitude. The most helpful staff I've ever met.
Georgia Okeeffe Museum is still great!
Make sure to get there during your stay - the art is fantastic!
Things to do
Definately take the trolley tour - also visit Museum Hill with the Folk Art Museum and the Indian Museum is an absolute must! Walk, walk, walk around the plaza- travel to El Rancho de las Golondrinas (a wonderful Spanish history open air museum) also absolutely wonderful are the cooking classes at Santa Fe School of Cooking. Drink lots and lots of water.