Hilton of Santa Fe Hotel

, Santa Fe, United States
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Hilton of Santa Fe Hotel

4 star

Rooms: 163

100 Sandoval Street - Santa Fe - New Mexico - 87501 - United States Hotel Website | | 505 988 2811
277 Traveller

Reviews - Hilton of Santa Fe Hotel

Historical Traveller Reviews of Hilton of Santa Fe Hotel

t offset poor facilities and service

from camfamolt
We booked a four night "Hilton Romance" package that boasted oversize room, in-room bottle of wine, complimentary full breakfast and 2-for-1 dinner coupons.

Front Desk:
Obviously need training; not efficient or friendly.
At check-in, the staffer asked her cohort what the package meant. The reply, "Not much, just give 'em breakfast slips." From there, the stay went downhill.

It took three daily trips to the front desk to finally get the promised bottle of wine. Never received any dinner coupons. Upon checkout, I found they had billed our room for three breakfasts despite the vouchers. Took 15+ minutes to rectify the overcharge (and one still made it to my charge card).
Not the slightest hint of apology or regret from the clerk.

Room:
Our oversize room was exactly same layout as regular room except for extra 2 feet in length. Bed was comfortable. Room in sorry disrepair: broken lamps, mold growing in the tiny, shoddy bathroom, wallpaper peeling off and amateurish patching of holes in wall. First time I tried to set the temperature on the in-wall, motel grade air conditioner, the cover fell off on my toe! The unit was so noisy, it was difficult to hear the TV.

The only bright spots were the proximity to the Plaza and the exceptional service in the little breakfast cafe.

Folks, this property should in no way be classified as a four-star hotel. The price says "Hilton", but the facilities and the poor service don't come anywhere near to the namesake's reputation.

Avoid this one. You can do much better for the price in other hotels adjacent to Old Town.

Perfect location, great food

from bagpackedletsgo
The Santa Fe Hilton is located 2 blocks from the historic plaza. It is walking distance from most of the galleries, shops, and restaurants in Santa Fe. The rooms are typical, the bedding updated. The pool and jacuzi are heated. The restaurant, Pinon Grill, is outstanding, and my room service breakfast was excellent also. There is a wine/coffee bar that is nice. Free wireless internet. Parking fee $15/night is a little steep considering they have a huge parking lot. Would stay here again.

good location, comfortable rooms

from KellyinKansas
I knew of the HIlton from previous visits to Santa Fe. Although it's not the Eldorado, it's also not a Hampton Inn. The room is nice and comfortable - good beds. The bathroom is a bit crowded but the extra sink outside the room I was in was a nice feature. I stayed on the second floor facing the pool - I asked for a quiet room and they correctly assured me that the pool wasn't open this month anyway. The Pinon Grill is nice and relaxing although locals seems to have discovered its fireplace and cozy setting. It would be nice if you could get to it from inside the hotel. The service was good except for the front desk being distracted making their own personal reservations at the employee rate. Wireless internet works well with only occasional glitches. Decor is almost Southwestern. Parking was free for quests and quite readily available. I would stay here again - esp. since I'm a member of Hilton Honors.

Better than reviews I had read

from charc
I booked the Hilton Santa Fe with a little reluctance based on previous reviews I had read; however, the room we had and our experience there was better than I had expected. I felt the price was reasonable for the location and based on other hotels by the Plaza.
Our room was clean, had a wonderful pillow-top bed with nice linens, and was very nicely furnished with a desk and overstuffed chair and ottoman. We had dinner at the Pinon Grille and it was very good. We did have a problem when we left getting our car out of valet parking, (the attendant didn't show up for work that morning and we left early a.m.) but I would stay here again.

Dependson expectations

from Seajack
Some disclaimers: I had no car ($45 r/t Sandia Shuttle from ABQ Airport to Hilton instead - they're a great company, recommended), and am a Hilton "elite". The latter accounted for my being given a room an hour before check-in "officially" began @ 4PM, while others were being told to wait.
The room was a bit sparse in furnishings, but not overwhelmingly so; I found the color scheme cheerful actually.
I received complimentary breakfast coupons. The breakfast buffet was worth nowhere near $12.95 stated price (plus tax and tip). If you aren't being comp'ed - eat elsewhere. I found $35 for a cheeseburger and a couple of glasses of wine (pre-tip) a bit pricey at their adjoining restaurant. They advertise "local brews" - there was one (1); no draught beers available, bottles only.
I'd stay here again, but at a ceiling of $149/night (and that would be pushing it for more than one night).

Time to refurbish this property, but OK in general

from S6blr
We were travelling as a rather large car tour and were welcomed to the property and a dedicated parking area for our cars. There was some chaos at check in for the folks who wanted/didn't want smoking rooms, but the staff tried very hard to accomodate all requests. The restaurant should be missed as there is FAR better in the area than it. The rooms are basic, but clean, and do need to be refurbished to make it the property worthy of bearing the Hilton name. It is VERY close to the old towne, where there are far higher priced hotels of a lower standard. Very good sized pool and spa which make up for the rooms being a wee bit downmarket!

I Expected More!!

from highdesertbadger
This place is a Hilton property eh? The price was Hiltonesque but other things did not measure up. As stated by previous posts, the rooms are large but our's really only had one chair and lot's of open space. I found many little things to be annoyances. I had to go out of my room and sit in the hallway to access the wireless internet. By the way I was told to do this by the desk clerk who ask the maintenance people for assistance. I also got a lecture from the front desk person about not knowing how to use a TV remote when I went to ask for new batteries. It really is an OK place, but considering what one is paying I would have expected more. I will look for someplace else to stay next time I'm in Santa Fe.

Pass up this one

from A TripAdvisor Member
Pass up this overpriced, underfurnished chain.

The room rates vary hugely depending on what is going on in town. For instance, the $100 standard room becomes a $300 luxury executive room if an event is ongoing in town, in town, which in Santa Fe is about 1/2 the weekends.

Many of the rooms face a wall or a parking lot, yet at an average of $250 a night, and the staff is singularly unsympathetic to your requests. In fact, they are downright rude. My guess is they get alot of complaints, so have become quite thick-skinned over the years. They probably don't get much repeat business, so customer satisfaction is not high on their list.

The rooms are plain and frankly the Hotel has little to offer other than being within walking distance from the Plaza.

Go elsewhere - you will be overcharged.

Red Roof Hilton

from Curb_jumpers
I saw the mediocre Trip Advisor reviews but wanted something close to the historic area (plaza) of Santa Fe, so I booked a couple of rooms for our family. Besides, Santa Fe Hilton's self-description sounded pretty good.

When we first drove up to the address provided on the Hilton Web site I liked what I saw: a large adobe type building which fit nicely into the lovely Santa Fe downtown setting. However, that building turned out to be the Eldorado Hotel, located next door to the Hilton. The Hilton building was a bland, low structure which looked like it could have been a Red Roof Inn, not a four-star hotel. This Red Roof similarity continued inside, with rather bland rooms and public areas. The only indication that we were in historic Santa Fe was a small sitting area located by their front desk (which is pictured on the Hilton Web site).

There were some good features to this facility. The breakfast (included in the room rate) wasn't bad, and the pool area has a nice outdoor fireplace next to it. And, the best thing about the Santa Fe Hilton was it is about a block away from the historic area. We spent most of our time there and enjoyed the city tremendously.

My overall recommendation is that you search the other Trip Advisor reviews to find a similarly located hotel which has more of the Santa Fe flavor. I intend to do this on my next visit.

Not a 4 star hotel

from anniejet
First the good....Excellent bed, great location, pleasant staff.
Now the bad.....Horrible food at breakfast buffet....and I mean truely awful, cold eggs, limp underdone hash brown, fruit platter that was apparently prepared the night before....limp watery fruit. Bathroom had good quality linens and supplies but was so small only one person could fit in it at a time....one basin, door came within a couple of inches of the toilet....No night light of any kind so I fumbled around in the dark feeling for the light switch at 3 a.m. Wallpaper border was peeling off wall, room was a deluxe room, large but only one easy chair....lots of empty space. Coffee maker was stored in tv cabinet and had to be carried to bathroom to be plugged in....absolutely no room to store it in bathroom.

This was not a bad hotel EXCEPT it is rated as a 4 star facility. We've stayed in Santa Fe numerous times in places that cost 1/2 the price of the $200 for this room that were every bit as nice if not nicer. We've also stayed in some premium hotels/inns in the city that were MUCH much nicer......We would not recommend this hotel.

Top Local Tips for Santa Fe

If you love chile... ...visit La Choza restaurant - a favorite among locals. Also, Cafe Pasquals has a fantastic Sunday brunch and Tia Sophia serves up great sopapillas.

Use biddingfortravel.com It tells you what Santa Fe(or anywhere) hotels you could get when you bid on Priceline. It is indispensable for priceline trys. We got our room for $60 when the Hilton rate was $169.

Ancient Indians Be sure to visit Bandelier National Monument

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Other names for Hilton of Santa Fe Hotel

  • santa fe hilton
  • hilton santa fe
  • hilton hotel santa fe
  • Address: 100 Sandoval Street - Santa Fe - New Mexico - 87501 - United States
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