Fort Marcy Suites Hotel, Santa Fe
Reviews - Fort Marcy Suites Hotel
- Age Group: 31 - 40
- From: United States
- Traveller type: Other
Read 276 additional reviews of Fort Marcy Suites Hotel at TripAdvisor.
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Historical Traveller Reviews of Fort Marcy Suites Hotel
Our unit was lovely, but...from texasmiss
One not so good thing: the pool and spa were "out of order" for 2 of the 4 days we were there.
The location is great - 4 blocks to the plaza, but still very quiet. Parking is plentiful.
The grounds need work: It looks like a grounds maintenance person needs to walk through picking up scattered bits of trash.
When we arrived, our condo was freezing cold (in the low 50's) and they had the gall to charge us for firewood.
The fire alarm went off one evening and when we called the front desk, we got voicemail! Had to wait outside until the alarm went off, which turned out to be another guest who forgot to open the flue on his fireplace.
We were also told when we booked it that we would have a condo with a great view but that turned out to not be the case. The staff made halfhearted attempts to remedy the situation but really they just made us feel guilty for being disappointed.
Just overall very disappointing. Will not stay there again and would not recommend it.
Also, the price was great compared to other higher priced options in downtown Santa Fe.
We lucked ou!!!!from ladauphine
It was spectacular-- top luxury category. The owners had thought of everything. There was custom tile work everywhere, including a walk in shower and double wash basins. Bedroom was very roomy and had a view over toward the mountains.
We loved the breakfast (cereals, or make your own waffle), coffee, juice, etc.-- and it's complimentary-- free.
We run a B&B in New Orleans, and rent out properties in Paris and Nice-- so we know what to look for.
The staff was EXTREMELY friendly and helpful-- Jessica was incredibly nice-- even wrapping a Christmas present that I had delivered by Fed Ex. for me.
We did find out that others there weren't as lucky as we were-- one unit had construction debris still in it, another guy got a two-level unit and his wife was in a wheel chair, another arrived late and had his 3 bedroom unit given away, as they were overbooked, another told me their furniture was shabby, another had no heat in the unit (or very insufficient heat), and it was 25 degrees outside. The day I left I heard the staff say in the morning that they had 3 overbookings to deal with that night.
So, not everyone was as lucky as we were. Still, those that criticize the breakfast and the heated pool and jacuzzi facilities are way off.
And I also heard the staff telling someone that you book the room, NOT the amount of people-- so, lots of people there pack in 4 adults and 3 kids into a 2 bedroom unit-- quite a bargain.
They take the matress off the sofa bed and put it on the floor for the kids. It's great for families and extended families-- an extreme bargain in those cases. And you can make coffee and cook all sorts of delights-- we cooked a duck in the oven on Christmas day, with baked sweet potatoes, and zucchini.
We really enjoyed our visit there and felt very lucky to have such a wonderful unit. I told them how super a time we had.
They also own another place in Santa Fe and other properties in San Diego and around the U.S.
All of the condos are individually owned, so you can never be certain just what you're getting.
Do not recommendfrom hb1024
Altough it is great to have individually decorated rooms, this means that some of our Condo's that we manage will have different bedding configurations. So, we do not guarantee bed types. What we do guarantee is how many the Condo will sleep. Now each Condo has at least a queen size bed and if there are multiple bedrooms, there could be twin beds, queens, kings, etc... If you call us, we will put a request in our system to do everything that we can do, to accomodate our valued guest's. We tell our guest's this same information.
Unfortuntely for this guest we did not have her specific bedding configuration that she requested and was very upset. We did try to move her into other units but there were no options. She came back demanding that we move her into a different unit, which we did.
Once moved into the different unit which she liked so much, our new employee did not realize that the owner was on arrival for the next morning. We asked the owner if we could put them in a different unit, which they agreed to. This made the situation a lot better. I apolgize that she was incovenienced by the confusion and she was happy with the resolved solutions.
If you have any quesions please feel free to call me and ask. My direct line is 505-216-1924.
Lousy staff and policies, life is too short to stay here!from OregonRyan
I would also like to explain a couple of things that were misconstrued by our staff and this guest.
First off, we do have a hospitality fee that is charged to each guest. This is clearly posted on the orbitz website. This does not cover housekeeping fees. This is for parking, internet, and our continental breakfast. We should have communicated this to this guest when he checked-in and failed to do so.
The great thing about our establishment is that we provide fully equiped condominium's, compared to a regular hotel room. We provide extra towels and sundries in each room. This is why do not provide a daily clean. If you were to ask us for extra towels, linens, sundries, etc... we would quickly run them up to your room.
If you have any questions about this property please feel free to call me directly at 505-216-1924 and ask for Mike.
Great Experience with Stafffrom kitteCa
Great Placefrom texas32
Our stay was the best we experienced wonderful service, I was quit hesitant to book the reservation, But I will never regret it my stay was wonderful.... I travel to Santa Fe 5 times a year, I will return to Fort Marcy Suites... The service was incredible!
Not Bad At All!!!from murraycoco
T DO IT !!!!from TravlinFoo
First room or "condo" was THE DIRTIEST, SMELLIEST I've ever checked into. Went to the front desk, and the guy at the counter was very kind and upgraded us from a BRONZE to a SILVER room. We thanked him, and went off to try to find this SILVER room. 20 minutes later once we walked in, it was larger, looked cleaner, but, was even smellier and mustier than the last room. Walked into the dining room, and found HUGE COCKROACHES on the floor. They were not very shy either.
As I was walkin out of my second room back to the front desk to turn my key in and decline staying at this place, I looked at the sign on the back of the inside door. It stated the full rate for this room. $459 per night!
We had looked at pics online, and the pictures looked beautiful.
when we showed these to the guy at the front desk, he had no clue where the pictured room was. Oh if I had only looked for reviews instead of the pictures. I'm not the only one here that was shocked.
We ended up staying 15 minutes north of Santa Fe at the Homewood Suites on Exit 177. Perfect stay there, new, clean and cheap in comparison!
The desk guy and management were both responsive to our complaints, but do youself a favor and don't consider Fort Marcy.
Top Local Tips for Santa Fe
Some galleries aren't open on Sundays We were a bit disappointed because we wanted to see a couple galleries on Sunday but they were closed, and it was a holiday weekend! So be prepared that some of the galleries may not be open the whole weekend, if you are there for a quick getaway.
travel Get a city map
great restaurants Try Chow's, Bistro 315, El Farrol, Ginger, Cliff Cloud Bakery-- too many to name. Then, walk thru the galleries on Canyon Road. Take the ski lift up to the top.
Other names for Fort Marcy Suites Hotel
- fort marcy santa fe
- fort marcy hotel
- Address: 320 Artist Road - Santa Fe - New Mexico - 87501 - United States
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