Bishops Lodge Resort and Spa Hotel

, Santa Fe, United States
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Bishops Lodge Resort and Spa Hotel

, Santa Fe
4 star

Rooms: 108

1297 Bishops Lodge Road - Santa Fe - New Mexico - 87501 - United States Hotel Website | | 505 983 6377
339 Traveller

Reviews - Bishops Lodge Resort and Spa Hotel

Historical Traveller Reviews of Bishops Lodge Resort and Spa Hotel

Seen better, resort fee rip off

from jatravel
I bid for this hotel on Priceline and won it for $50, which I initially thought was a great deal. Our rooms were no better than a decent motel. The rooms were rather clean, but that was about it. The rooms had been remodeled, but were unfinished and the remodels were already falling apart. I was also surprised to be charged a mandatory $12.50 per person resort fee that I did not see mentioned on their website. It was supposed to cover such ammenties as the pool (which was closed for winter), parking (I didn't have a car), the hot tub (broken), the grounds (the trails were extremely hard to follow and not well marked), internet access (which didn't work from the room), and local calls which I didn't make. For two people it raised the cost of the room by $25 which basically ruined the whole experience. The walls were also extremely thin. I could hear every word from the laughing girls in the room next door. When I asked if my room had a view, I was told yes and then later told that the person checking us in had never even been in those rooms. The grounds were run down and the ponds filled with trash. Although the price is low for Santa Fe (before the resort fee), you definitely get less than you pay for.

Buyer Beware

from brando1
Well like the old adage is "you get what you pay for". First the good, Eric at the front desk is excellent was helpful and attempted to find us a amendable room. The other front desk female answering the phones absolutely terrible. When we called to see if they had another room, she didn't even look into it and asked if we wanted to check out. I asked for a manager and she said that he didn't want to speak with us.

Property itself is OK, lobby area is very Santa Fe decorated and style of course.
Onto the "buyer beware" message. We booked the special room rate through an advertised "Travelzoo" special of $89. Well this room type is absolutely terrible, old outside entrance rooms, built in the 1970's, no renovations, their are cracks in the doors where you can see outside, dirty, run down, and very cramped small.
BEWARE: all the rooms as far as smoking preference are "NEUTRAL", meaning all rooms have been potentially smoked in.
Location is not near downtown, if you are looking for a location near that.

I wouldn't chance it, even their good/new rooms I wouldn't pay over $125 per night for.

Good Luck

Winter Wonderland

from A TripAdvisor Member
We recently stayed at the Lodge to enjoy the great ski conditions in New Mexico. The skiing was picture perfect, and the Bishop's Lodge was also a pleasant surprise.

We have visited Santa Fe before but we have always opted for a hotel near the plaza. The Bishop's Lodge was certainly a nice change from our previous visits.

As we arrived in Santa Fe, we quickly realized that the Lodge is only a few minutes from the center of town. The Lodge is almost hidden in a hillside valley facing toward the west. To our childrens delight there was considerably more snow at the Lodge than in town. The Snowman making began..

We were pleasantly greeted at the front desk and then shown to our rooms. The resort is spread out over many acres, so if you want to avoid the outdoors, this is not the place for you. We had two connecting rooms. One with a king, and the second with two twins. The rooms must have been recently renovated. No stains, smells, marks on the walls; and everything worked well. We also had flat screen plasma TVs in our rooms!

The restaurant staff was generally very helpful and our children loved their special menu. All food was tasty and nicely presented. After each day of skiing, we were also able to enjoy the lounge with board games by the fireplace.

The Lodge was able to arrange a baby-sitting service at short notice for our second evening. That is when my wife and I were able to discover the spa.

The Sha Nah Spa is a hidden gem. Indoor and outdoor treatment rooms, a relaxation room, and even a teepee! The staff were professional, and the massages we had were better than most. Unfortunately due to the winter weather the outdoor treatment areas were not availbable; but they do have two great outdoor semi private hot-tubs that hit the spot after skiing the bumps all day.

Unfortunately there is a resort fee charged each day per person, but there it does have some value to it. The resort fee included our daily shuttle to the Santa Fe Ski Basin, and my wife was also able to take advantage of the yoga and tai chi classes that are offered. There are other bells and whistles included with the resort fee, but I can no longer recall what they are.

We hope to return next winter. The Bishop's Lodge commands a 9 out of 10.

PS: Try the Hot Sacred Stone Massage..

Great experience

from A TripAdvisor Member
I recently attended a meeting at The Bishop's Lodge. I can't tell you when I have had a better experience and I travel the world. From the moment I checked in, the staff was amazing. The attention to detail of rooms, service and food to knowing your name as you walked around the property. We did have snow while we were there and the grounds crew had the property so clean and salted that there weren't slippery areas. The ambience is soothing and relaxing. The food and service were great. We were in meetings for 5 days and not one complaint from any of the attendees. The great thing about being there for 5 days is I was also able to take advantage of the incredible spa there.
I am now planning a trip back to The Bishop's Lodge and having a family reunion there so they all experience the incredible time that I had. We look forward to going back.

A cold wind blows through it

from PapillonTraveler
We stayed at the Bishop's Lodge over Christmas. We booked through an Internet travel service and were placed in a place called the North Lodge. It was evidently built when the Pulitzers owned the place for their daughters who had tuberculosis.

Suffice it to say, I doubt their condition improved much here.

While we were there, the ancient, old French doors to this lodge were almost always flapping open. Not that we didn't try to close them. They're just old and just won't close.

So cold, winter wind whistled through the place, especially at night.

We saw maintenance people bringing boocoo ceramic heaters up to some of the rooms at night. We just slept in fleece.

Not really that romantic, if you know what I mean.

QUESTIONING THE KEESTER FACTOR

Ok, question to management: What is so difficult about replacing those shabby, old doors with air tight ones? Is the cost worth freezing and alienating guests? Surely the cost of lost business would be worth fixing simple-to-resolve problems like these.

There is a vast variation in the room quality at this place, which I think accounts for the wide swings in opinions about this place. If you get one of the deluxe rooms, you may be ok. If you get a "traditional" room, be prepared for "surprises".

The other thing about this place is the high opinion the people at the desk and lodge seem to hold of themselves. Perhaps if they would get off their tuffets, they would look around them and get to work fixing some of the things that need it (badly).

This comment does not apply to the actual maintenance folks and housekeeping staff who work here. From what we saw, they were working hard, were very polite, and seemed to be doing the best they could, considering.

SPA MIS-TREATMENT

Another big black mark: the spa. It didn't seem too clean to me and seemed sort of stuffy, dark and cramped. Worst of all, was that my birthday surprise from my sisters was ruined here.

My sisters had paid ahead for a spa treatment, which I recieved. Being nicely relaxed afterward, I went to the desk and WAS ASKED TO PAY! End of relaxation!!

I explained the situation, but the snotty girl at the front desk looked at me as if I were trying to rip them off...or like if she dragged her feet enough I would just get tired of the whole thing and pay TWICE.

I refused to just pay again just to make her life easier, and after about 45 minutes, a manager appeared and after many more minutes of digging through the database, confirmed what I had been trying to tell Ms. Snot.

They had lost my sisters' payment in their computer somehow.

Had I paid, they would have extracted two payments for a single treatment. Incompetence is one thing. But incompetence topped off by insufferable rudeness...at a SPA...is totally not worth the grief.

HIKING IN A WINTER CONDO LAND

One final thing...if you had planned to do any hiking on the much touted grounds...forget it. A few yards up the mountain, they've stripped away hundreds of acres to build condos.

So much for getting back to nature.

The condos aren't built yet, so it's just torn up construction up there right now.

On the plus side, it is a quiet place, in general and has a nice retreat-sort of feel.

CONGEALED CHRISTMAS

The restaurant is good, but pricey. But again, the snot factor applies.

We had the pricey prix fixe Christmas dinner and had a long, long wait. When they finally brought it out, our meal was cold. Chilled, congealed goose is not my idea of a Christmas feast.

The restaurant wasn't crowded, so I'm not sure why someone couldn't rouse themselves enough to get our meal out to us while it was warm.

On the other hand, we grabbed a quick bite in the bar the night we arrived, and the experience was excellent. The waitress had the kitchen make up a couple of their Fuego salads. It's not on the menu anymore, evidently, but it was fantastic! Ask for it if you stop in.

GET OUT OF TOWN?

Keep in mind also, that while it's only a short drive to the Plaza, parking is a major issue. If you plan to do a lot of shopping, etc. you may be better off booking a hotel down town.

In general, this place has the demeanor of a once awesome place that has seen better days. It has its charms, but it doesn't seem to merit the rates charged or the attitude displayed by some of the staff.

s Lodge

from KOC
We just got back from a fabulous five night stay at Bishop's Lodge.

We've been going to Santa Fe regularly for six years, including getting married there in 2002. We've stayed at the Eldorado, La Posada, Hotel Santa Fe (main hotel and Hacienda), and several B&B's.

I was extremely nervous about booking at Bishop's Lodge after reading some of the reviews here - but we encountered no such problems.

We were in room 215 of the Chamisa Lodge. It was a huge room with two comfortable queen beds, gas kiva fireplace, built-in desk and wet bar, large sitting area, huge closet, two safes, nice linens including spa robes. The tiled bathroom was also huge with separate shower and soaking tub, double vanity, nice spa toiletries.

We got a couples massage at the spa, which very relaxing, not too big or busy like some of the other spas in Santa Fe.

We ate at the restaurant several times, Sunday brunch was fantastic!

All the hotel staff was courteous and speedy including check-in/out, wait staff and concierge service . Housekeeping did a good job, including nightly turn-down service.

The grounds, the views and the Christmas lights and farolitos were all very pretty.

Santa Fe is an extremely laid back, early to bed kind of place where even the hottest restaurants don't seat past 9:00 other than during big events and festivals. It's also very seasonal so if you go when it's crowded in June/July/August you may not get as great of service at the hotels and restaurants.

Anyone planning a visit to Bishop's Lodge should grab the quick-read
"Death Comes for the Archbishop" by Willa Cather. It's a true story of the French Catholic Bishop Lamy who lived on the grounds and built the chapel at Bishop's Lodge.

All this being said - the nicest place to stay in Santa Fe is the White Buffalo Suite at the Hacienda at The Hotel Santa Fe.

80% Satisfaction rate

from A TripAdvisor Member
Just come back from 4 days with my wife and 2 small daughters (1 and 5). We had a very pleasant time and overall enjoyed the place and its location extensively,
We stayed in a Deluxe room (Chamiza Lodge) which was fairly large with 2 double beds + 1 roll away, a living area + fire place (protected for kids), mini bar, very large bathroom with a tub + shower. It was not top of the range refinement, however well decorated, i.e. very pleasant to be in.
All calls made for room service or anyother request were delt with very swiftly.
The restaurant was of great satisfaction with excellent food + good service.
The grounds are massive and beautiful, well integrated into the surrounding nature of "el sangre de Cristo".
We enjoyed tennis (very fast courts indeed - and thank you for the instructor who "looked after" the little one!), the spa (for my spouse) and the warm swimming pool. The stables are of a very high standard, and as a regular rider this was well appreciated.
We also asked for babysitting one night; availablity was quickly confirmed with an external approved childcare person. Very good but very pricey ($16 an hour, 4 hours minimum + $6 twice for coming in and return).
Again, overall we would recommend this place any time, however I have to say that the rates are too high ($339 + fee + tax); it is surely an expensive place to run, these rates are not justified though: Don't get me wrong, this is still a very nice place.

Luxury What?

from A TripAdvisor Member
Overpriced, shabby, rude...We signed up for a 4 night 5 day stay and were immediately turned off by our filthy room that was the size of a closet and was supposd to have "an alcove with twin beds for the kids"-converted closet with a 1 roll-away bed and the room was barely big enough for two let alone four. Requested a new room and received an equally shabby larger room with worn carpet and full of flies. Day camp for the kids was terrible and the fish were all dead in the "pond" which was more like mud and the rest of the "ponds" were lime green and disgusting. Front desk started an argument with my wife in the lobby over mis-coded room keys and inisisted it was her fault and not theirs in front of other guests and staff! Food was excellent. We have been guests prior and were married at the Chapel, not the same place and we will not be returning, especially not for the two grand it cost! The old, fantastic Bishp's Lodge is gone....I fear forever.

Luxury Resort?

from Double_D_Down_Under
Where to begin? My girlfriend and I (she's Australian; I'm American) were visiting Santa Fe for the first time and wanted a little get away. This place was just an utter contridiction. Absolutely beautiful resort, but....We arrived at 9:30 pm on Friday and wanted a quick bite to eat. Were told that they stopped serving at 9 pm. OK....The room was EXTREMELY small and outdated. Went to the pool on Saturday at 4:30 pm. Were told that the bar was closed at 3pm (and that we couldn't swim b/c there was a short in one of the lights), so I had to sneak some beers from the small room's pathetic mini bar. And then, placed a reservation for brunch on Sunday morning on the outdoor porch. Upon arrival, were told that there wasn't any room on the porch, even though there were FOUR empty tables the entire hour we were eating. Then, we go to check out, and they overbilled us $10 on the brunch and said it was our problem that they entered the figures wrong. Huge disappointment.

A great resort

from A TripAdvisor Member
We are surprised and delighted with our experience at Bishop's Lodge. I went to Bishops Lodge with much trepidation after reading some of these reviews. We simply could not find fault with the friendly staff and gorgeous surroundings. I have a family of 5 (with infant twins) and we stayed in a deluxe suite (1 bedroom, large living area, dressing room and bath, large private patio and front porch). The furniture and room were fine - two fireplaces and lots of light - plenty of room for five. All the staff, especially the (acting) manager of the Stables, Trent; Michael and Glenn with the bell staff, Anna in sales and Jeanette at the restaurant bent over backwards to be helpful to our family's various needs. The spa (for mom) was a wonderful respite - as good as the Ritz in offerings and better in service! We definitely intend to visit again.

Top Local Tips for Santa Fe

Santa Fe Year Round The ideal time in Santa Fe is mid August, when the mornings are glorious and the afternoon rains come rolling in to cool things off in the evening. But we love it in the winter also! Snow covering the grounds and fires in all the fireplaces. The hiking trails all over the property are great for snow shoeing/

Things Outside Santa Fe Santa Fe is a great destination and a wonderful town to explore. But there are so many other things to see in the immediate area. A trip to any or all of the following is strongly recommended: Bandelier National Monument, Taos, the drive through Abiquiu to Ghost Ranch, Pecos National Monument.And make sure to drive the Turquoise Trail and stop in at the Lost Mine Tavern in Madrid for a blue cheese burger.

The Plaza The plaza & shops were amazing!

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Other names for Bishops Lodge Resort and Spa Hotel

  • bishops resort santa fe
  • bishops hotel santa fe
  • Address: 1297 Bishops Lodge Road - Santa Fe - New Mexico - 87501 - United States
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