Hotel Encanto de Las Cruces

, Las Cruces, United States
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Hotel Encanto de Las Cruces

705 S Telshor Blvd - Las Cruces - New Mexico - 88011 - United States Hotel Website | 505-522-4300
295 Traveller

Reviews - Hotel Encanto de Las Cruces

Historical Traveller Reviews of Hotel Encanto de Las Cruces

t mind bad staff..

from Wendy76
Great Hotel as long as you don't need to sleep...
I must say that the staff on the day we checked in were
great. They first assigned us to the wrong room but quickly made it right. We got great service and food in the restaraunt as well. Thank you to the guys in the restaurant. Everything was perfect! I was going to highly recommend when I went to bed at 9 pm... but then our neighbors checked in.
Five men moved into the room next to us and had an all night poker party. There was yelling, profanity, etc. They ordered pizza, and had their girlfriends over from the nightclub. I called the front desk twice. Others called too because I could hear security stop by their room. The men just thought that was funny. The hotel did nothing. I was suprised because we were in rooms directly behind the front desk.
The next morning the bill from the other room was out in the hall so I could see all the man's personal information as well as his rate which was much lower than ours. (What happened to confidentiality?) I guess we paid $47 extra so he could keep us up all night. My 11 month old daughter luckily slept through most of it, thank goodness. The front desk staff the next morning did not care, did not apologize, and said that we should have asked to be moved. I should move my quiet family with baby because they can't get the others to shut up? It's too bad but we will never stay there again. This never happened when it was a Hilton.

Hotel Encanto is nearly excellent

from pinusconus
I stayed at the Encanto for seven nights at the end of March. The staff was friendly and always helpful. Never once saw a dirty look. The service is excellent and the rooms are beautiful. I got a very affordable rate by booking through the hotel's website. Will definitely stay again.

Pretty and basic

from saracHouston
The service here was sincerely friendly and helpful. The surroundings are lovely, as was the room. We had a room facing the mall, make sure you get a mountain view if you want it, because the mall isn't much to look at. Great location, lots of stuff around. The room was a bit small and not the most luxurious, but really no complaints.

now the Hotel Encanto

from Jen827
This hotel changed hands and is now called the Hotel Encanto. I stayed here a couple years ago as the Hilton and there have been a few changes, but overall, it is the same hotel. The service is outstanding! I booked our room by calling the hotel directly, but the rest of our party booked through the hotel's website and there was a little confusion. The front desk staff was very courteous and straightened everything out right away. The rooms are well appointed and comfortable. They even brought everyone a tray of fruit and cheese the first night. There is a restaurant with a bar that has a great breakfast menu. The service is wonderful too. What used to be the restaurant is now a bar/lounge with live music. Very chic yet comfortable. The exercise room is small, but the equipment is new there is a little of everything.

Overall I really enjoyed our stay. I would definitely stay there again. The rates are very reasonable for that quality of hotel, and we were in town for a funeral and they did offer a discounted bereavement rate if you call and ask.

Changing hands

from Rudolph2
Hotel is changing hands, undergoing remoldeling. I was not advises of this before or after booking. Rooms was recently remoldeled and in good shape. Bar and dining facilities is a state of change. Nice pool, good location

In dire need of a renovation

from Addicated_to_SBH
This hotel is in desperate need of a renovation! The rooms are on a Best Western/Holiday Inn level, with no new beds or sheets to boot. The halls look dark and antiquated, and the otuside of the hotel is in need of a coat of paint. That being said, it is a good value for such a small town, and the common areas and the bar are excellent. I live a few miles down the road, but would consider staying there again.

Hilton should pull the franchise(This is not Hilton quality)

from A TripAdvisor Member
Only an Okay Hotel. They are remodeling and the clerks do say that they are not going to be affialiated with Hilton any more. I feel it is because they do not adhere to Hilton quality standards. Upon arrival the pool side room requested on the phone was not available. They said lock broken on the door. I complained and they did eventually give me a pool side room requested 1 month prior to my visit.
However, there was a birthday party of about 20 children on one night in the pool area, the birthday child said that his dad was remodeling the hotel and that he (the child) was living there. I guess that is initially why I did not have my requested poolside room as they were in a pool side room.
Screens were falling down onto the patios below and its just a coincendence that we were not sitting there, and hit. The extra Hilton touches are definately not at this hotel.
Double beds in room not queens, definately not Hilton bedding and accessories.
I know why they will no longer be affialiated with Hilton. An allright Hotel, just know it's not a Hilton.

Pretty Good Stay

from Hoosier40Girl
We stayed at this hotel two nights--one night on our way to Tucson, and one night on the way back. Both times the rooms were clean and the beds comfortable. We do not like to be located close to the elevator or vending machines and both trips we were assigned a room that accommodated our wishes. The front-desk clerk was pleasant and gave us directions to a good restaurant when we inquired about places to eat.

My only complaint was breakfast. The danish on the continental breakfast was stale. Breakfast was the only meal we ate at the hotel, so I don't know about the food at other times of the day.

I found this hotel to be a pleasant surprise considering some of the past reviews on it. Our bathroom appeared to have been updated, so maybe the hotel is in the process of renovations or have completed the renovations. We will stay here again on future trips through the area.

s Era is Back!

from RezaDu
I called the convention and visitors bereau of Las Cruces and asked them which hotel was their best. They recommended the Hilton. What an absolute horrible recommendation.
I was flabberghasted as to how shoddy this hotel is. Light bulbs burned out, hallways are dark, carpet in common areas and rooms are in desparate need of replacement (I thought I was going to see shag carpets), holes in walls, floor tiles in bathrooms had mold everywhere, shower head didn't work (it took me just five minutes under the water to get wet), bed spreads were old and smelled, sheets were old, furniture was run down, and they did not have a business center. The hotel is badly in need of a complete overhaul, renovation, and remodeling.
I'm not very picky but I just need a clean and new hotel room. This isn't it. The Fairfield Inn or better yet, Motel 6 would serve you better. Both have been built within the last year.

Okay Hotel

from pgiovingo
This Hilton was not the quality I am used to from Hilton. The room was not as clean as it could have been. It is in a nice area, though. I would stay there again.

Top Local Tips for Las Cruces

Las Cruces Amazing time at White Sands National Park!! It is a sight to behold! A dining tip....Lorenzo's Italiian supposedly rated # 1 in Las Cruces. Well, not so much. Not good at all. The meatballs were so sweet we thought they were made with Gummy Bears. If you are an east coaster or anyone who enjoys Italiian food this is a huge disappointment . Las Cruces really could use an Olive Garden!

Mexican food, mexican food everywhere! You'd be missing a major part of your trip out west if you didn't try some of the local mexican favorites. In new mexico, it's all about the green chilie. The two best restaurants in town are La Posta de Mesilla in old town and Si Senor. Both are good and *any* local knows exactly how to get to either. Both restaurants are not expensive, but delicious.

Parking Parking in Las Cruces if free. San Diego is not

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Other names for Hotel Encanto de Las Cruces

  • las cruces hotel hilton
  • hilton hotels las cruces
  • hilton hotel las cruces
  • encanto las cruces
  • Address: 705 S Telshor Blvd - Las Cruces - New Mexico - 88011 - United States
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