Hotel Albuquerque at Old Town Albuquerque

, Albuquerque, United States
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Hotel Albuquerque at Old Town Albuquerque

3 star

Rooms: 168

800 Rio Grande Boulevard - Albuquerque - New Mexico - 87104 - United States 5058436300
311 Traveller

Reviews - Hotel Albuquerque at Old Town Albuquerque

2/10
Brilliant hotel, poor staff
Submitted by: Pamela in 29/03/05
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  • From: United States
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Sheraton Hotels have a service policy that promises absolute customer service satisfaction and if the customer is unhappy with the Sheraton Hotel for any reason, the hotel must do everything possible to correct the problem.
This Sheraton Old Town Albuquerque is a beautiful hotel with lovely atmosphere and warm inviting rooms. The food is good and service is excellent. But if there is a negative experience to report, the staff seems to become vague and suddenly ignorant. The hotel manager leaves much to be desired in the ways of compassion and courtesy. The smell of attitude permeated the air at this hotel. My property was stolen while in the hands of the Sheraton Old Town Albuquerque hotel staff and I am still waiting for what was not stolen to be returned to me. If you know your experience with this Sheraton will be positive, then I highly recommend it. But if something negative happens and you want to report it to the Sheraton staff and expect results...good luck.

Historical Traveller Reviews of Hotel Albuquerque at Old Town Albuquerque

A wonderful place to spend Christmas!

from tekmann1
I visited the hotel's web site before I booked my trip and liked what I saw. I also read the reviews posted here. Let me say that my visit to Albuquerque and the Hotel Albuquerque at Old Town were simply wonderful! What a great location to spend the Christmas holiday! The hotel was beautifully decorated. The Christmas Day dinner there was perfect! The rooms were as comfortable and charming as one would expect the desert southwest to be. Christmas Evening was spent right next door in Old Town. Thousands of luminarias lined the walkways and shops at dusk! Great food, great shopping, friendly people. This turned out to be true everywhere I visited during the five days I was there. Albuquerque is a vibrant city in the middle of rediscovering itself. Trendy neighborhoods, upscale restaurants and shopping co-exist with the remnants of an earlier time. The history of Old Town and Route 66 is a great example of what settlers and tourists experienced long ago. The weather is a sun worshipper's delight! The Tramway at Sandia Peak is a must see. It was even open on Christmas Day! The Hotel Albuquerque was a nice respite from the days sightseeing complete with an evening soak outdoors, helpful staff, and delicious food. The hotel had a refurbishing underway but it wasn't apparent. Our eighth floor room had a nice balcony from which I could watch the sun rise on one horizon and set on the other. I will be back you can be sure!

What a nice place

from GoJints
My friend and I moved here from the La Posada de Albuquerque after a horrid experience there. I called late on a Sunday night to make a reservation for the next day, and they were happy to accomodate us during possibly their busiest season - the International Balloon Fiesta.

The rooms were clean, the service wonderful. When I mentioned this to a hotel employee, he said the new owner (within the last month) was planning on a rennovation to the property. Both my friend and I wondered why.

I would absolutely stay here again - though please note: The name of the hotel is now Hotel Albuquerque.

be sure you take your confirmation number

from A TripAdvisor Member
Beautiful hotel, but be sure you take your confirmation number. The desk could not locate the reservations for all three of parties in our group. It was a mess and the boys at the front desk were not particulary helpful. Other than the check in process, the hotel is fabulous and the rooms are clean.

Stay at the real Sheraton instead

from A TripAdvisor Member
Apparently this property has changed hands many times over the past few years (the signage, rugs, elevator permit, and literature in the hotel all called it by different names). The property is currently undergoing another transition-- we were alerted to this fact by the debris from the "Sheraton" sign on the side of the twelve story building falling onto vehicles parked in the parking lot as we were pulling in. We called the Starwood Preferred Guest telephone number, concerned that the property had gone out of business or worse but were assured that the property was, as of that date at least, still a part of the Sheraton chain. As it was too late to change our reservation without penalty, we decided to stay...

The staff was very nice, if rushed and impersonal, when we checked in. The new part of the hotel is beautiful, but the rooms are located in a run-down old tower. The room had a great view of a mountain, but was somewhat blocked by the too-large couch and the air conditioning unit. The furniture in our room was beautiful but barely functional. The furnishings consisted of a pedestal sink (pretty, but nowhere to put our toiletries), the coffee maker was on the only nightstand, and next to the alarm clock. The only drawers in the room were three rough drawers that were built into the entertainment center that housed the too-small TV. The pool was beautiful, but a very long and unpleasant hike through an almost-abandoned corridor in the hotel, then through a large courtyard and two separate gates. There are advertisements throughout the building for the supposed award-winning bar on site, but we spent several minutes looking for said bar and were unable to find it or any staff to point us in the right direction. The closest we found was a very small bar that sat at the intersection of the two restaurants in the hotel- it was closed at 8:30 on a Tuesday night.

Upon checkout, we were met with an experience that pretty much summed up our stay. Our car (which was parked exactly where the man at the desk had asked us to park) was surrounded by chains, cones, and safety tape and we were unable to leave the parking lot. (Apparently they had cordoned off the area so that no other cars could enter the debris zone.) Unable to find any staff to assist us (a theme for the stay), we moved the barricade and chain out of our way so that we could leave the Old Town Sheraton (or whatever they call it today) for the last time.

t waste your money!

from A TripAdvisor Member
We spent the weekend of July 22nd at the hotel. Don't waste your money on the Club Level It was the worst experience I ever had. Upon check in we had 5 adults and had requested a roll away bed to be added, we were told it was a fire violation to have a roll away bed. When we asked what to do...they told us our 5th person could sleep on the floor! Our continental breakfast consisted of toast and juice. Our toilet broke and they told us there was nothing to do, so we had to keep the lid off the toliet to flush it! We went to amazing pool area they had and dirty towels were all over the place. We called the desk 3 times to get clean towels and have the dirty ones removed. After 1.5 hours, we gave up and walk back through the lobby to our room soaking wet. I will never stay in this hotel ever again. It's not worth it. The staff isn't polite and they never tried to make anything right or enjoyable.

Nice hotel near Old Town - think twice on weekends!

from ktmat.jul
We booked this hotel for a Saturday night to kick off our recent driving tour of the Southwest. The hotel is well located right on the edge of Old Town. It's a long walk across a large parking lot next to a busy road to get to Old Town, so while it certainly wouldn't be a stretch to walk from the hotel, some might be more comfortable driving the couple of blocks, especially at night. The hotel itself was pretty nondescript from the outside, but quite lovely inside. The lobby was decorated nicely and everything was clean. The front desk was very polite and helpful. They were even able to arrange an early checkin for me on an hour's notice, even though a large wedding was booked for that evening. This hour we spent eating an early lunch at nearby Little Anita's, which I highly recommend for a casual, reasonably priced, and delicious New Mexican meal.
Our room was spacious and clean, and had a great balcony overlooking the swimming pool and courtyard. The beds, when we first crawled in, were comfortable as well. The carpets were a vacuumed, but were a little dated and stained in places. Unfortunately, our room was in the midst of a young wedding crowd. The wedding right outside our balcony was very, very loud, and the thin walls did little to muffle the very noisy, rowdy guests next door. At 11:00, we called the front desk to request a different room. Within 10 minutes, we were relocated to a higher floor on the other side of the hotel. This room was actually slightly larger, but did not have a balcony. The view of the mountains was quite nice, though, and we could hear nothing from the party.
I'd recommend this hotel, but if you're travelling on a weekend and need to get up early, I would definitely request a mountain view room on an upper floor. If you're in Old Town for dinner, I also recommend High Noon - located in a building built in 1785 and full of character. Great food and excellent service (~$75 for two people with drinks)

Great value

from A TripAdvisor Member
I was a bit hesitant to stay here because of the great rate that I got -$79/night - thinking that I might be getting a really run-down place (since I am used to paying $300+ for nice hotel rooms). But because of its proximity to the museums and old town, I took a chance. Surprisingly, the room was very spacious and the bed & bathroom were perfectly fine - not ultra-luxurious, but very acceptable. The exterior of the hotel was a bit worrysome (very 50's looking), but was pleased with my choice at the end. There are some decent restaurants within a block such as the rooftop bar at Seasons (they played jazz and had great affordable food) and Little Anita's (a local favorite). Albuquerque is a bit of a sleepy town, but the location of the Sheraton was ideal for our brief visit.

Dirty Sheraton

from A TripAdvisor Member
This hotel was very dirty. From the lobby to the elevator, hallways and room. We had asked for a non-smoking room, and were given a smoking room. We found a pack of Kool cigarettes under the bed. The floor was very dirty and even after asking several times at the front desk, it did not change. It was obvious that the cleaning in this facility could use alot of improvement.

Old Town Albuquerque with a View

from A TripAdvisor Member
I've stayed here twice in the past two years and found both stays to be relaxing and enjoyable. I was upgraded to a junior suite on both visits and I found the staff to be friendly and helpful. The rooms have comfortable Southwestern-style furniture and good views. Unfortunately, the hotel has not upgraded to the Sheraton Sweet Sleeper bed and the bathrooms are a bit dated. I enjoy staying in this hotel, and I find the Old Town location convenient (there are several museums within walking distance and the plaza in Old Town is charming). During my last visit in May 2005, I learned that the hotel is leaving the Sheraton brand in September 2005 - too bad!

Sheraton Old Town was comfortable and relaxing

from A TripAdvisor Member
I had a really good experience at the Sheraton Old Town Hotel while I was there for a small conference that was also hosted by the hotel. For five days of meetings and exploring a part of the country I've never visited before, the hotel was welcoming to return to each evening. The room was comfortable and relaxing, not a problem ever in the room. I had a mountain-view room and enjoyed watching how the Sandia Mountain changed with the weather and the time of day. There was plenty of free parking right outside the elevator lobby, and the hotel is only a few blocks from I 40 so it was easy to come and go as often as I wanted. The meeting space is separated from the guest rooms and I was very impressed with their organization for the conference - refreshments, chairs, tables, microphones, screens all came together flawlessly. The courtyard with rocking chairs was a great place for breaks between meetings. Old Town is right out the far exit of the meeting area. Wild blueberry pancakes for breakfast too.

Top Local Tips for Albuquerque

Take a trip to Turtle Mountain Brew Pub This tip is for "hop heads". Located in Rio Rancho, Turtle Mountain has the best brews in the nearby region, as welkl as very good calzones and pizzas. Il Vicino is a 2nd best (located near Nob-Hill), and Kelly's and Rio Chama about tied for 3rd.

Be Prepared This winter has been a little crazy wheather-wise in Albuquerque itself. I was very happy to have put a pair of gloves in my bag. Our rental car did not come equipped with a snow scraper/brush. When we were leaving the hotel to return the car before our flight I had to push 5" of very heavy snow off the car with my hands and arms. I really apreciated having those gloves tucked away - just in case.

A full seven days of activites in Albuqquer and nearby Hotel Albuquerque is located wihtion waling distance and short drive to at least 6 major attravctions(doing two per day max). The locatiin is very close to interstate 40 which joins inerstate 25 and alows forewasy access to all of Albq as well as easy route to Sata Fe. A must see is SKY CITY some 45 miles north on route 40 west.

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Other names for Hotel Albuquerque at Old Town Albuquerque

  • hotel albuquerque old town
  • at old town hotel albuquerque
  • at old town albuquerque
  • Address: 800 Rio Grande Boulevard - Albuquerque - New Mexico - 87104 - United States
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